BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ACXPA Events - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:ACXPA Events
X-ORIGINAL-URL:https://shop.acxpa.com.au
X-WR-CALDESC:Events for ACXPA Events
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Australia/Melbourne
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20250405T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20251004T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20260404T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20261003T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20270403T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20271002T160000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+1100
TZOFFSETTO:+1000
TZNAME:AEST
DTSTART:20280401T160000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+1000
TZOFFSETTO:+1100
TZNAME:AEDT
DTSTART:20280930T160000
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261117T090000
DTEND;TZID=Australia/Melbourne:20261117T170000
DTSTAMP:20260610T231426
CREATED:20251115T071311Z
LAST-MODIFIED:20251115T082712Z
UID:10000585-1794906000-1794934800@shop.acxpa.com.au
SUMMARY:November 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261119T123000
DTEND;TZID=Australia/Melbourne:20261119T170000
DTSTAMP:20260610T231426
CREATED:20260525T232712Z
LAST-MODIFIED:20260525T232910Z
UID:10000677-1795091400-1795107600@shop.acxpa.com.au
SUMMARY:Novemeber 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in November 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/novemeber-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/CX-Management-for-Call-Centre-Team-Leaders-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T123000
DTEND;TZID=Australia/Melbourne:20261201T173000
DTSTAMP:20260610T231426
CREATED:20260602T194412Z
LAST-MODIFIED:20260602T194412Z
UID:10000681-1796128200-1796146200@shop.acxpa.com.au
SUMMARY:Test Course 2024
DESCRIPTION:Course for testing purposes only.
URL:https://shop.acxpa.com.au/event/test-course-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261208T090000
DTEND;TZID=Australia/Melbourne:20261208T170000
DTSTAMP:20260610T231426
CREATED:20251115T072111Z
LAST-MODIFIED:20251115T082812Z
UID:10000586-1796720400-1796749200@shop.acxpa.com.au
SUMMARY:December 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/december-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261216T090000
DTEND;TZID=Australia/Melbourne:20261216T170000
DTSTAMP:20260610T231426
CREATED:20251115T080911Z
LAST-MODIFIED:20260412T034111Z
UID:10000591-1797411600-1797440400@shop.acxpa.com.au
SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T123000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20260610T231426
CREATED:20260527T002017Z
LAST-MODIFIED:20260527T002017Z
UID:10000679-1799929800-1799944200@shop.acxpa.com.au
SUMMARY:January 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20260610T231426
CREATED:20260514T071810Z
LAST-MODIFIED:20260519T033209Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20260610T231426
CREATED:20260525T141112Z
LAST-MODIFIED:20260525T141714Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20260610T231426
CREATED:20260527T000411Z
LAST-MODIFIED:20260527T000525Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in February 2027\, live and online.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270319T173000
DTSTAMP:20260610T231426
CREATED:20260527T003517Z
LAST-MODIFIED:20260527T004610Z
UID:10000680-1805200200-1805477400@shop.acxpa.com.au
SUMMARY:March 2027 Customer Experience (CX) Management Training
DESCRIPTION:The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20260610T231426
CREATED:20260525T135518Z
LAST-MODIFIED:20260525T135610Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR