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DTSTART;TZID=Australia/Melbourne:20261210T123000
DTEND;TZID=Australia/Melbourne:20261210T163000
DTSTAMP:20261005T091807Z
CREATED:20260927T051408Z
LAST-MODIFIED:20261005T091807Z
UID:10000712-1796905800-1796920200@shop.acxpa.com.au
SUMMARY:December 2026 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the December 2026 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/december-2026-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Email-Customer-Service-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261216T090000
DTEND;TZID=Australia/Melbourne:20261216T170000
DTSTAMP:20261005T000307Z
CREATED:20251115T080911Z
LAST-MODIFIED:20261005T000307Z
UID:10000591-1797411600-1797440400@shop.acxpa.com.au
SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270112T123000
DTEND;TZID=Australia/Melbourne:20270113T163000
DTSTAMP:20261005T094807Z
CREATED:20260927T080016Z
LAST-MODIFIED:20261005T094807Z
UID:10000714-1799757000-1799857800@shop.acxpa.com.au
SUMMARY:January 2027 Live Chat course for Customer Service staff
DESCRIPTION:The Live Chat Course for Customer Service employees (January 2027 class) teaches global best practices to help frontline employees deliver great customer service over the live chat channel\, delivered over 2 x 4-hour online sessions.
URL:https://shop.acxpa.com.au/event/january-2027-live-chat-course-for-customer-service-staff/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Live-Chat-course-for-Customer-Service-staff.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270112T130000
DTEND;TZID=Australia/Melbourne:20270112T160000
DTSTAMP:20261005T221808Z
CREATED:20260930T081210Z
LAST-MODIFIED:20261005T221808Z
UID:10000764-1799758800-1799769600@shop.acxpa.com.au
SUMMARY:January 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 12 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270113T133000
DTEND;TZID=Australia/Melbourne:20270113T163000
DTSTAMP:20261005T121806Z
CREATED:20260929T212015Z
LAST-MODIFIED:20261005T121806Z
UID:10000724-1799847000-1799857800@shop.acxpa.com.au
SUMMARY:January 2027 Reception Customer Service Essentials
DESCRIPTION:Help your front desk make a great first impression on every visitor\, call and email in this 3-hour live online course with Simon Blair\, on Wednesday 13 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T123000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20261005T023306Z
CREATED:20260527T002017Z
LAST-MODIFIED:20261005T023306Z
UID:10000679-1799929800-1799944200@shop.acxpa.com.au
SUMMARY:January 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Manage-Difficult-Customers-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T130000
DTEND;TZID=Australia/Melbourne:20270114T160000
DTSTAMP:20261005T204806Z
CREATED:20260930T074710Z
LAST-MODIFIED:20261005T204806Z
UID:10000758-1799931600-1799942400@shop.acxpa.com.au
SUMMARY:January 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 14 and Tuesday 19 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T133000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20261005T110307Z
CREATED:20260929T011515Z
LAST-MODIFIED:20261005T110307Z
UID:10000719-1799933400-1799944200@shop.acxpa.com.au
SUMMARY:January 2027 Customer Service Phone Essentials
DESCRIPTION:Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair\, on Thursday 14 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Phone-Essentials-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20261005T010306Z
CREATED:20260514T071810Z
LAST-MODIFIED:20261005T010306Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn the global best practices behind every high-performing contact centre in this 4 × 4.5-hour live online course with Daniel Ord\, Tuesday 19 to Friday 22 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Contact-Centre-Manager-training-course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T133000
DTEND;TZID=Australia/Melbourne:20270119T163000
DTSTAMP:20261005T144806Z
CREATED:20260929T222014Z
LAST-MODIFIED:20261005T144806Z
UID:10000734-1800365400-1800376200@shop.acxpa.com.au
SUMMARY:January 2027 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Tuesday 19 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Essentials-Course-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270120T133000
DTEND;TZID=Australia/Melbourne:20270120T163000
DTSTAMP:20261005T141806Z
CREATED:20260929T214908Z
LAST-MODIFIED:20261005T141806Z
UID:10000732-1800451800-1800462600@shop.acxpa.com.au
SUMMARY:January 2027 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Wednesday 20 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Essentials-Course-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270121T133000
DTEND;TZID=Australia/Melbourne:20270121T163000
DTSTAMP:20261005T133309Z
CREATED:20260929T214013Z
LAST-MODIFIED:20261005T133309Z
UID:10000729-1800538200-1800549000@shop.acxpa.com.au
SUMMARY:January 2027 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Thursday 21 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Essentials-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270202T133000
DTEND;TZID=Australia/Melbourne:20270202T163000
DTSTAMP:20261005T130308Z
CREATED:20260929T213708Z
LAST-MODIFIED:20261005T130308Z
UID:10000727-1801575000-1801585800@shop.acxpa.com.au
SUMMARY:February 2027 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Tuesday 2 and Wednesday 3 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270204T130000
DTEND;TZID=Australia/Melbourne:20270204T160000
DTSTAMP:20261005T124806Z
CREATED:20260929T213107Z
LAST-MODIFIED:20261005T124806Z
UID:10000726-1801746000-1801756800@shop.acxpa.com.au
SUMMARY:February 2027 Reception Foundations
DESCRIPTION:Lift reception and front desk service across face-to-face\, phone and email in this 2 × 3-hour live online course with Simon Blair\, Thursday 4 and Friday 5 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Reception-Foundations-Customer-Service-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270209T130000
DTEND;TZID=Australia/Melbourne:20270209T163000
DTSTAMP:20261006T004807Z
CREATED:20261001T024109Z
LAST-MODIFIED:20261006T004807Z
UID:10000773-1802178000-1802190600@shop.acxpa.com.au
SUMMARY:February 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 9 and Thursday 11 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270209T133000
DTEND;TZID=Australia/Melbourne:20270209T163000
DTSTAMP:20261005T151807Z
CREATED:20260929T222407Z
LAST-MODIFIED:20261005T151807Z
UID:10000736-1802179800-1802190600@shop.acxpa.com.au
SUMMARY:February 2027 Public Sector Foundations
DESCRIPTION:Build skill\, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair\, Tuesday 9 and Wednesday 10 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Foundations-Course-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270211T130000
DTEND;TZID=Australia/Melbourne:20270211T160000
DTSTAMP:20261005T120307Z
CREATED:20260929T211708Z
LAST-MODIFIED:20261005T120307Z
UID:10000723-1802350800-1802361600@shop.acxpa.com.au
SUMMARY:February 2027 Phone Customer Service Foundations
DESCRIPTION:Give your team a proven structure for every call\, plus the confidence to handle difficult customers\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Foundations-Training-Course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T090000
DTEND;TZID=Australia/Melbourne:20270216T170000
DTSTAMP:20261005T161807Z
CREATED:20260930T035210Z
LAST-MODIFIED:20261005T161807Z
UID:10000740-1802768400-1802797200@shop.acxpa.com.au
SUMMARY:February 2027 WFM Essentials
DESCRIPTION:The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/february-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T123000
DTEND;TZID=Australia/Melbourne:20270216T163000
DTSTAMP:20261006T021809Z
CREATED:20261004T224807Z
LAST-MODIFIED:20261006T021809Z
UID:10000780-1802781000-1802795400@shop.acxpa.com.au
SUMMARY:February 2027 Mastering Great Phone Conversations
DESCRIPTION:Learn a clear structure for every customer call\, from hello to solution\, in this 2 x 4-hour February 2027 live online course with Daniel Ord.
URL:https://shop.acxpa.com.au/event/february-2027-mastering-great-phone-conversations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Mastering-Great-Phone-Conversations-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T133000
DTEND;TZID=Australia/Melbourne:20270216T163000
DTSTAMP:20261005T140307Z
CREATED:20260929T214408Z
LAST-MODIFIED:20261005T140307Z
UID:10000731-1802784600-1802795400@shop.acxpa.com.au
SUMMARY:February 2027 Frontline Customer Service Foundations
DESCRIPTION:Give your face-to-face team more time\, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20261005T014806Z
CREATED:20260525T141112Z
LAST-MODIFIED:20261005T014806Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics\, dashboards and principles that drive contact centre performance.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Operations.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T133000
DTEND;TZID=Australia/Melbourne:20270218T163000
DTSTAMP:20261005T154806Z
CREATED:20260930T034908Z
LAST-MODIFIED:20261005T154806Z
UID:10000738-1802957400-1802968200@shop.acxpa.com.au
SUMMARY:February 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Thursday 18 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Essentials-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270219T090000
DTEND;TZID=Australia/Melbourne:20270219T123000
DTSTAMP:20261005T100307Z
CREATED:20260928T072907Z
LAST-MODIFIED:20261005T100307Z
UID:10000715-1803027600-1803040200@shop.acxpa.com.au
SUMMARY:February 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/february-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20261005T021806Z
CREATED:20260527T000411Z
LAST-MODIFIED:20261005T021806Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards\, monitoring\, calibration and coaching that changes behaviour.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Quality.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T130000
DTEND;TZID=Australia/Melbourne:20270223T160000
DTSTAMP:20261005T113308Z
CREATED:20260929T040709Z
LAST-MODIFIED:20261005T113308Z
UID:10000721-1803387600-1803398400@shop.acxpa.com.au
SUMMARY:February 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Tuesday 23\, Thursday 25 and Friday 26 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Coaching-PRO-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T090000
DTEND;TZID=Australia/Melbourne:20270224T170000
DTSTAMP:20261005T184807Z
CREATED:20260930T054910Z
LAST-MODIFIED:20261005T184807Z
UID:10000750-1803459600-1803488400@shop.acxpa.com.au
SUMMARY:February 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The February 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/february-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T130000
DTEND;TZID=Australia/Melbourne:20270224T163000
DTSTAMP:20261005T081807Z
CREATED:20260925T044607Z
LAST-MODIFIED:20261005T081807Z
UID:10000708-1803474000-1803486600@shop.acxpa.com.au
SUMMARY:February 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 24 and Thursday 25 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270303T133000
DTEND;TZID=Australia/Melbourne:20270303T163000
DTSTAMP:20261006T000307Z
CREATED:20260930T104308Z
LAST-MODIFIED:20261006T000307Z
UID:10000771-1804080600-1804091400@shop.acxpa.com.au
SUMMARY:March 2027 Collections Foundations
DESCRIPTION:Handle conversations about overdue accounts with confidence\, negotiate workable terms and close with a commitment\, in this 2 × 3-hour live online course with Simon Blair\, Wednesday 3 and Thursday 4 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Phone-Collections-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270304T123000
DTEND;TZID=Australia/Melbourne:20270304T170000
DTSTAMP:20261006T024807Z
CREATED:20261006T024807Z
LAST-MODIFIED:20261006T024807Z
UID:10000782-1804163400-1804179600@shop.acxpa.com.au
SUMMARY:March 2027 Quality Frameworks for Contact Centres
DESCRIPTION:Design\, build\, implement and improve a quality framework that lifts every customer conversation\, in this 2 × 4.5-hour live online course with Daniel Ord\, Thursday 4 and Friday 5 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Quality-Frameworks-for-Contact-Centres-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270309T130000
DTEND;TZID=Australia/Melbourne:20270309T160000
DTSTAMP:20261005T223307Z
CREATED:20260930T081309Z
LAST-MODIFIED:20261005T223307Z
UID:10000765-1804597200-1804608000@shop.acxpa.com.au
SUMMARY:March 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 9 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR