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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261013T123000
DTEND;TZID=Australia/Melbourne:20261013T173000
DTSTAMP:20261005T001807Z
CREATED:20260420T065714Z
LAST-MODIFIED:20261005T001807Z
UID:10000635-1791894600-1791912600@shop.acxpa.com.au
SUMMARY:October 2026 CX Management Fundamentals
DESCRIPTION:The October 2026 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord\, covering the five CCXP® competencies. Rated 4.9/5.
URL:https://shop.acxpa.com.au/event/october-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261021T090000
DTEND;TZID=Australia/Melbourne:20261021T170000
DTSTAMP:20261004T234807Z
CREATED:20251115T080019Z
LAST-MODIFIED:20261004T234807Z
UID:10000590-1792573200-1792602000@shop.acxpa.com.au
SUMMARY:October 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2026 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/october-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261027T093000
DTEND;TZID=Australia/Melbourne:20261027T123000
DTSTAMP:20261005T040307Z
CREATED:20260921T234110Z
LAST-MODIFIED:20261005T040307Z
UID:10000690-1793093400-1793104200@shop.acxpa.com.au
SUMMARY:October 2026 Phone Customer Service Foundations
DESCRIPTION:Give your team a proven structure for every call\, plus the confidence to handle difficult customers\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 27 and Wednesday 28 October 2026.
URL:https://shop.acxpa.com.au/event/october-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Foundations-Training-Course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261027T123000
DTEND;TZID=Australia/Melbourne:20261027T170000
DTSTAMP:20261005T011808Z
CREATED:20260525T132711Z
LAST-MODIFIED:20261005T011808Z
UID:10000674-1793104200-1793120400@shop.acxpa.com.au
SUMMARY:October 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The October 2026 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role\, engagement and the conversations that lift performance.
URL:https://shop.acxpa.com.au/event/october-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Leadership-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261029T093000
DTEND;TZID=Australia/Melbourne:20261029T123000
DTSTAMP:20261005T054807Z
CREATED:20260922T024409Z
LAST-MODIFIED:20261005T054807Z
UID:10000697-1793266200-1793277000@shop.acxpa.com.au
SUMMARY:October 2026 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Thursday 29 October 2026.
URL:https://shop.acxpa.com.au/event/october-2026-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261110T093000
DTEND;TZID=Australia/Melbourne:20261110T123000
DTSTAMP:20261005T051807Z
CREATED:20260922T020518Z
LAST-MODIFIED:20261005T051807Z
UID:10000695-1794303000-1794313800@shop.acxpa.com.au
SUMMARY:November 2026 Reception Foundations
DESCRIPTION:Lift reception and front desk service across face-to-face\, phone and email in this 2 × 3-hour live online course with Simon Blair\, Tuesday 10 and Wednesday 11 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Reception-Foundations-Customer-Service-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261110T130000
DTEND;TZID=Australia/Melbourne:20261110T160000
DTSTAMP:20261005T201806Z
CREATED:20260930T070911Z
LAST-MODIFIED:20261005T201806Z
UID:10000756-1794315600-1794326400@shop.acxpa.com.au
SUMMARY:November 2026 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 10 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261110T133000
DTEND;TZID=Australia/Melbourne:20261110T163000
DTSTAMP:20261005T033307Z
CREATED:20260921T224907Z
LAST-MODIFIED:20261005T033307Z
UID:10000688-1794317400-1794328200@shop.acxpa.com.au
SUMMARY:November 2026 Customer Service Phone Essentials
DESCRIPTION:Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair\, on Tuesday 10 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Phone-Essentials-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261111T133000
DTEND;TZID=Australia/Melbourne:20261111T163000
DTSTAMP:20261005T060306Z
CREATED:20260922T044309Z
LAST-MODIFIED:20261005T060306Z
UID:10000698-1794403800-1794414600@shop.acxpa.com.au
SUMMARY:November 2026 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Wednesday 11 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Essentials-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261112T123000
DTEND;TZID=Australia/Melbourne:20261112T163000
DTSTAMP:20261004T230308Z
CREATED:20260414T133112Z
LAST-MODIFIED:20261004T230308Z
UID:10000634-1794486600-1794501000@shop.acxpa.com.au
SUMMARY:November 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261112T130000
DTEND;TZID=Australia/Melbourne:20261112T160000
DTSTAMP:20261005T203307Z
CREATED:20260930T072708Z
LAST-MODIFIED:20261005T203307Z
UID:10000757-1794488400-1794499200@shop.acxpa.com.au
SUMMARY:November 2026 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 12 and Tuesday 17 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261116T093000
DTEND;TZID=Australia/Melbourne:20261116T123000
DTSTAMP:20260929T014913Z
CREATED:20260924T064910Z
LAST-MODIFIED:20260929T014913Z
UID:10000705-1794821400-1794832200@shop.acxpa.com.au
SUMMARY:November 2026 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Mondays 16\, 23 and 30 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Contact-Centre-Coaching-PRO-Course-in-Australia-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261117T090000
DTEND;TZID=Australia/Melbourne:20261117T170000
DTSTAMP:20261004T231808Z
CREATED:20251115T071311Z
LAST-MODIFIED:20261004T231808Z
UID:10000585-1794906000-1794934800@shop.acxpa.com.au
SUMMARY:November 2026 WFM Essentials
DESCRIPTION:The November 2026 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/november-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261117T133000
DTEND;TZID=Australia/Melbourne:20261117T163000
DTSTAMP:20261005T070308Z
CREATED:20260924T044311Z
LAST-MODIFIED:20261005T070308Z
UID:10000702-1794922200-1794933000@shop.acxpa.com.au
SUMMARY:November 2026 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Tuesday 17 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261118T130000
DTEND;TZID=Australia/Melbourne:20261118T163000
DTSTAMP:20261005T080307Z
CREATED:20260925T044012Z
LAST-MODIFIED:20261005T080307Z
UID:10000707-1795006800-1795019400@shop.acxpa.com.au
SUMMARY:November 2026 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 18 and Thursday 19 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261118T133000
DTEND;TZID=Australia/Melbourne:20261118T163000
DTSTAMP:20261005T064807Z
CREATED:20260924T035410Z
LAST-MODIFIED:20261005T064807Z
UID:10000701-1795008600-1795019400@shop.acxpa.com.au
SUMMARY:November 2026 Retention Foundations
DESCRIPTION:Keep more of the customers who call to cancel: uncover the real reason\, acknowledge it with empathy and rebuild the value\, in this 2 × 3-hour live online course with Simon Blair\, Wednesday 18 and Thursday 19 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Sales-Retention-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261119T093000
DTEND;TZID=Australia/Melbourne:20261119T123000
DTSTAMP:20261005T044807Z
CREATED:20260922T011309Z
LAST-MODIFIED:20261005T044807Z
UID:10000693-1795080600-1795091400@shop.acxpa.com.au
SUMMARY:November 2026 Reception Customer Service Essentials
DESCRIPTION:Help your front desk make a great first impression on every visitor\, call and email in this 3-hour live online course with Simon Blair\, on Thursday 19 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Reception-Essentials-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261119T123000
DTEND;TZID=Australia/Melbourne:20261119T170000
DTSTAMP:20261005T020307Z
CREATED:20260525T232712Z
LAST-MODIFIED:20261005T020307Z
UID:10000677-1795091400-1795107600@shop.acxpa.com.au
SUMMARY:November 2026 CX for Call Centre Team Leaders
DESCRIPTION:The November 2026 CX for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global CX expert Daniel Ord\, turning CX strategy\, journeys and metrics into everyday leadership.
URL:https://shop.acxpa.com.au/event/novemeber-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-CX.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261120T090000
DTEND;TZID=Australia/Melbourne:20261120T123000
DTSTAMP:20261005T030307Z
CREATED:20260619T000711Z
LAST-MODIFIED:20261005T030307Z
UID:10000684-1795165200-1795177800@shop.acxpa.com.au
SUMMARY:November 2026 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour November 2026 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/november-2026-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/06/Customer-Journey-Mapping-Training-Workshop-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261120T093000
DTEND;TZID=Australia/Melbourne:20261120T123000
DTSTAMP:20261005T073308Z
CREATED:20260924T060810Z
LAST-MODIFIED:20261005T073308Z
UID:10000704-1795167000-1795177800@shop.acxpa.com.au
SUMMARY:November 2026 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Friday 20 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261124T093000
DTEND;TZID=Australia/Melbourne:20261124T123000
DTSTAMP:20261005T063307Z
CREATED:20260922T051409Z
LAST-MODIFIED:20261005T063307Z
UID:10000700-1795512600-1795523400@shop.acxpa.com.au
SUMMARY:November 2026 Collections Foundations
DESCRIPTION:Handle conversations about overdue accounts with confidence\, negotiate workable terms and close with a commitment\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 24 and Wednesday 25 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Phone-Collections-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261124T133000
DTEND;TZID=Australia/Melbourne:20261124T163000
DTSTAMP:20261005T061808Z
CREATED:20260922T045708Z
LAST-MODIFIED:20261005T061808Z
UID:10000699-1795527000-1795537800@shop.acxpa.com.au
SUMMARY:November 2026 Inbound Phone Sales Foundations
DESCRIPTION:Build confident inbound sales conversations\, from the first hello to handling objections and closing\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 24 and Wednesday 25 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Foundations-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261126T093000
DTEND;TZID=Australia/Melbourne:20261126T123000
DTSTAMP:20261005T074806Z
CREATED:20260924T070810Z
LAST-MODIFIED:20261005T074806Z
UID:10000706-1795685400-1795696200@shop.acxpa.com.au
SUMMARY:November 2026 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Thursday 26 and Friday 27 November 2026.
URL:https://shop.acxpa.com.au/event/november-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T093000
DTEND;TZID=Australia/Melbourne:20261201T123000
DTSTAMP:20261005T041807Z
CREATED:20260921T234513Z
LAST-MODIFIED:20261005T041807Z
UID:10000691-1796117400-1796128200@shop.acxpa.com.au
SUMMARY:December 2026 Phone Customer Service Foundations
DESCRIPTION:Give your team a proven structure for every call\, plus the confidence to handle difficult customers\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 1 and Wednesday 2 December 2026.
URL:https://shop.acxpa.com.au/event/december-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Foundations-Training-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T123000
DTEND;TZID=Australia/Melbourne:20261201T173000
DTSTAMP:20260927T030808Z
CREATED:20260602T194412Z
LAST-MODIFIED:20260927T030808Z
UID:10000681-1796128200-1796146200@shop.acxpa.com.au
SUMMARY:Test Course 2024
DESCRIPTION:Course for testing purposes only.
URL:https://shop.acxpa.com.au/event/test-course-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T133000
DTEND;TZID=Australia/Melbourne:20261201T163000
DTSTAMP:20261005T053307Z
CREATED:20260922T021113Z
LAST-MODIFIED:20261005T053307Z
UID:10000696-1796131800-1796142600@shop.acxpa.com.au
SUMMARY:December 2026 Reception Foundations
DESCRIPTION:Lift reception and front desk service across face-to-face\, phone and email in this 2 × 3-hour live online course with Simon Blair\, Tuesday 1 and Wednesday 2 December 2026.
URL:https://shop.acxpa.com.au/event/december-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Reception-Foundations-Customer-Service-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261203T123000
DTEND;TZID=Australia/Melbourne:20261203T170000
DTSTAMP:20261006T023307Z
CREATED:20261006T023307Z
LAST-MODIFIED:20261006T023307Z
UID:10000781-1796301000-1796317200@shop.acxpa.com.au
SUMMARY:December 2026 Quality Frameworks for Contact Centres
DESCRIPTION:Design\, build\, implement and improve a quality framework that lifts every customer conversation\, in this 2 × 4.5-hour live online course with Daniel Ord\, Thursday 3 and Friday 4 December 2026.
URL:https://shop.acxpa.com.au/event/december-2026-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Quality-Frameworks-for-Contact-Centres-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261208T090000
DTEND;TZID=Australia/Melbourne:20261208T170000
DTSTAMP:20261004T233308Z
CREATED:20251115T072111Z
LAST-MODIFIED:20261004T233308Z
UID:10000586-1796720400-1796749200@shop.acxpa.com.au
SUMMARY:December 2026 WFM Essentials
DESCRIPTION:The December 2026 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/december-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261208T130000
DTEND;TZID=Australia/Melbourne:20261208T163000
DTSTAMP:20261006T003307Z
CREATED:20261001T023308Z
LAST-MODIFIED:20261006T003307Z
UID:10000772-1796734800-1796747400@shop.acxpa.com.au
SUMMARY:December 2026 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 8 and Thursday 10 December 2026.
URL:https://shop.acxpa.com.au/event/december-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261209T093000
DTEND;TZID=Australia/Melbourne:20261209T123000
DTSTAMP:20261005T050307Z
CREATED:20260922T012109Z
LAST-MODIFIED:20261005T050307Z
UID:10000694-1796808600-1796819400@shop.acxpa.com.au
SUMMARY:December 2026 Reception Customer Service Essentials
DESCRIPTION:Help your front desk make a great first impression on every visitor\, call and email in this 3-hour live online course with Simon Blair\, on Wednesday 9 December 2026.
URL:https://shop.acxpa.com.au/event/december-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Reception-Essentials-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR