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DTSTART;TZID=Australia/Melbourne:20250716T120000
DTEND;TZID=Australia/Melbourne:20250716T123000
DTSTAMP:20260526T113028
CREATED:20250714T021549Z
LAST-MODIFIED:20250714T021549Z
UID:10000480-1752667200-1752669000@shop.acxpa.com.au
SUMMARY:CX and Growth: Building a Strategy for Australia’s Migrant Customers
DESCRIPTION:Join TransPerfect’s Claire Mullins with guests Edwina Olver\, Experience Director at Untangld and Emily Bayford\, Contact Centre Consultant for an insightful webinar exploring the world of CX and customer channels with a special focus on Australia’s migrant customers. \nDiscover the latest insights into Australia’s diverse landscape\, unpack the unique challenges and opportunities of connecting with customers in their native language across channels\, and gain valuable advice on creating an effective CX strategy for this growing segment. \nElevate your understanding of this audience\, and how to drive access\, loyalty and growth. Reserve your spot now and transform your CX approach! \nKey Takeaways: \n\nHow the approach to CX is evolving to meet current customer expectations\nHow to approach CX strategies for migrant Australians\nEngaging customers in their native language at critical points in the customer journey including the contact centre\nHow the correct strategy can drive access\, loyalty and growth
URL:https://shop.acxpa.com.au/event/cx-and-growth-building-a-strategy-for-australias-migrant-customers/
LOCATION:Live Stream
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/CX-and-Growth-Migrant-Customers.jpg
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DTSTART;TZID=Australia/Melbourne:20250212T170000
DTEND;TZID=Australia/Melbourne:20250212T174500
DTSTAMP:20260526T113028
CREATED:20250211T000416Z
LAST-MODIFIED:20250211T000738Z
UID:10000431-1739379600-1739382300@shop.acxpa.com.au
SUMMARY:Generative AI in the Contact Centre: Automating Multilingual Customer Engagement
DESCRIPTION:Unlock the Power of Multilingual Solutions using AI\nCome join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director\, Business Development Claire Mullins on contact centre automation and multilingual customer engagement. \nBalancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today. \nLearn more about building informed use cases\, de-risking AI in low-level interactions\, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.
URL:https://shop.acxpa.com.au/event/gen-ai-multilingual/
LOCATION:Live Stream
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2025/02/TP-Generative-AI-in-CC-Webinar_Social_2.12.25.png
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20230919T133000
DTEND;TZID=Australia/Melbourne:20230919T153000
DTSTAMP:20260526T113028
CREATED:20230626T070140Z
LAST-MODIFIED:20230815T073909Z
UID:10000150-1695130200-1695137400@shop.acxpa.com.au
SUMMARY:September 2023 ACXPA Members Symposium
DESCRIPTION:Septemeber 2023 ACXPA Members Symposium\nJoin us live for the September 2023 ACXPA Members Symposium which this time\, is all about the Contact Centre! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you >\n \n\nConfirmed Speakers and topics for the September 2023 ACXPA Members Symposium:\nSave the date! Speakers will be announced soon. \nThe September 2023 Members Symposium will have a contact centre theme so if you work in a contact centre\, this is one you don’t want to miss!
URL:https://shop.acxpa.com.au/event/september-2023-acxpa-members-symposium/
LOCATION:Live Stream
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/September-2023-ACXPA-Members-Symposium.jpg
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DTSTART;TZID=Australia/Melbourne:20230815T133000
DTEND;TZID=Australia/Melbourne:20230815T153000
DTSTAMP:20260526T113028
CREATED:20230626T070043Z
LAST-MODIFIED:20230814T031653Z
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SUMMARY:August 2023 ACXPA Members Symposium
DESCRIPTION:August 2023 ACXPA Members Symposium\nJoin us live for the August 2023 ACXPA Members Symposium! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you > or jump straight to the options: Individual Membership   |   Business Membership   |   Vendor Membership \n \n\nConfirmed Speakers and topics for the August 2023 ACXPA Members Symposium:\nKey considerations before collecting Voice of the Customer Data\nUsing Voice of Customer data is key in any CX program. Before you start collecting data what do you need to consider ensuring data can be used to deliver the most value to your program?  These tips help you to future proof your data collection methods \nPresented by Linda Battin\, National CX & Insights Manager\, Compass Group Australia \n\nUnlocking data’s potential: Building engaging customer conversations\n  \n \nKevin is back to present some practical tips that can help CX Professionals deliver improved outcomes through the use of data. \nAnd if we’re lucky\, Kevin might throw in a few cooking tips as well (for those that don’t know Kevin was also a contestant on Masterchef)! \nIn this presentation\, you’ll learn how to: \n\nHarness data to gain deeper customer insights and create tailored messages that resonate\nAlign Campaign Strategy and Data: Develop a strategic campaign that aligns seamlessly with your data\nMeasure success with metrics and analytics: Quantify the impact of your data-driven campaigns using meaningful metrics\n\nPresented by Kevin Perry\, Director – Data and Personalisation & Data Driven Communications\, IVE Group \n\nIntroduction to Human-Centered Design (Part 2)\n  \n \nIn our four-part series of all things Human Centred Design\, in this presentation\, the focus is on how to identify problems and define opportunities for design. \nIn this presentation\, you’ll learn how to: \nPresented by Rod Netterfield\, Director – Humind
URL:https://shop.acxpa.com.au/event/august-2023-acxpa-members-symposium/
LOCATION:Live Stream
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/August-2023-ACXPA-Members-Symposium.jpg
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DTSTART;TZID=Australia/Melbourne:20230718T133000
DTEND;TZID=Australia/Melbourne:20230718T153000
DTSTAMP:20260526T113028
CREATED:20230626T014514Z
LAST-MODIFIED:20230626T014514Z
UID:10000148-1689687000-1689694200@shop.acxpa.com.au
SUMMARY:July 2023 ACXPA Members Symposium
DESCRIPTION:July 2023 ACXPA Members Symposium\nJoin us live for the July 2023 ACXPA Members Symposium! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you >\n \n\nConfirmed Speakers and topics for the July 2023 ACXPA Members Symposium:\n\nKevin Perry; How marketing technology can be used to drive great CX\nNant Nissen; Tips to improve resilience for remote/home-based workers\n\nFurther presenter announcements are coming soon!
URL:https://shop.acxpa.com.au/event/july-2023-acxpa-members-symposium/
LOCATION:Live Stream
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/July-2023-ACXPA-Members-Symposium.jpg
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DTSTART;VALUE=DATE:20230619
DTEND;VALUE=DATE:20230622
DTSTAMP:20260526T113028
CREATED:20230615T134638Z
LAST-MODIFIED:20230621T003113Z
UID:10000135-1687132800-1687391999@shop.acxpa.com.au
SUMMARY:Avaya ENGAGE Virtual 2023
DESCRIPTION:Why Attend Avaya ENGAGE?\nThe Avaya ENGAGE Virtual experience includes a live stream of our general sessions — the next-best thing to attending in person. We guarantee it’ll be an exhilarating experience! \nJoin from wherever you are!\n1) Choose Your Innovation Journey\nFind your right path to customer experience innovation while leveraging the systems and platforms you’ve already deployed. We’ll give you a view of what that looks like and the information to make choices. \n2) See Today’s and Tomorrow’s Innovation\nUnderstand the new features and capabilities we’re bringing to our products and services and what lies ahead — from on-premises solutions to cloud and anywhere in between. \n3) Listen\, Learn\, and Take Action\nChoose from over 80 breakouts to hear from the top minds in the industry. This is where innovation and inspiration go hand-in-hand and where new connections create new opportunities. \nPlease note: Avaya engage is for customers\, partners\, and staff who are a part of the Avaya ecosystem.
URL:https://shop.acxpa.com.au/event/avaya-engage-virtual-2023/
LOCATION:Live Stream
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/Engage_Virtual_ADS_Banner_1200x630px.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20230502T110000
DTEND;TZID=Australia/Melbourne:20230502T123000
DTSTAMP:20260526T113028
CREATED:20230407T014646Z
LAST-MODIFIED:20230831T005546Z
UID:10000107-1683025200-1683030600@shop.acxpa.com.au
SUMMARY:ACXPA Members Symposium #1
DESCRIPTION:ACXPA Members Symposium #1\nJoin us live for the first ACXPA Members Symposium to fast-track your knowledge and hear directly from five industry experts each sharing 5 tips. ACXPA Live Symposiums are held monthly and enable you to keep across best-practice covering contact centres\, customer experience\, digital service and customer service. \nNo sales pitches\, vendor guest spots etc – just tips\, best practice and thought leadership designed to help you succeed. \nThe topics for our first live ACXPA Members Symposium are: \n\nDeanne Martin – 5 Tips to attract and retain customer service employees\nDavid Stone – 5 Tips to improve efficiency in your business using technology\nRod Netterfield – 5 Tips to successful Customer Journey Mapping\nNadine Power – 5 Tips to improve performance management in your contact centre\nSimon Blair – 5 Tips to improve your coaching\n\nEach presenter has a maximum of 15 minutes so it’s a great way for you to fast-track your skills! \n \n  \nThis event is exclusive to ACXPA Members only. Click here to learn more about ACXPA Memberships > \nIf you are a member\, please log in to see the RSVP button!  \n 
URL:https://shop.acxpa.com.au/event/acxpa-members-symposium-1/
LOCATION:Live Stream
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2023/04/Members-Symposium-1.png
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