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DTSTART;TZID=Australia/Melbourne:20240627T130000
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CREATED:20240524T040300Z
LAST-MODIFIED:20240524T040300Z
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SUMMARY:2024 Contact Centre Best Practice Report (Melbourne)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-melbourne/
LOCATION:Grand Hyatt Melbourne\, 123 Collins Street\, Melbourne\, Victoria\, 3000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Melbourne-Event.jpg
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