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DTSTART;TZID=Australia/Melbourne:20250716T120000
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SUMMARY:CX and Growth: Building a Strategy for Australia’s Migrant Customers
DESCRIPTION:Join TransPerfect’s Claire Mullins with guests Edwina Olver\, Experience Director at Untangld and Emily Bayford\, Contact Centre Consultant for an insightful webinar exploring the world of CX and customer channels with a special focus on Australia’s migrant customers. \nDiscover the latest insights into Australia’s diverse landscape\, unpack the unique challenges and opportunities of connecting with customers in their native language across channels\, and gain valuable advice on creating an effective CX strategy for this growing segment. \nElevate your understanding of this audience\, and how to drive access\, loyalty and growth. Reserve your spot now and transform your CX approach! \nKey Takeaways: \n\nHow the approach to CX is evolving to meet current customer expectations\nHow to approach CX strategies for migrant Australians\nEngaging customers in their native language at critical points in the customer journey including the contact centre\nHow the correct strategy can drive access\, loyalty and growth
URL:https://shop.acxpa.com.au/event/cx-and-growth-building-a-strategy-for-australias-migrant-customers/
LOCATION:Live Stream
CATEGORIES:Webinars
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DTSTART;TZID=Australia/Melbourne:20250212T170000
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SUMMARY:Generative AI in the Contact Centre: Automating Multilingual Customer Engagement
DESCRIPTION:Unlock the Power of Multilingual Solutions using AI\nCome join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director\, Business Development Claire Mullins on contact centre automation and multilingual customer engagement. \nBalancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today. \nLearn more about building informed use cases\, de-risking AI in low-level interactions\, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.
URL:https://shop.acxpa.com.au/event/gen-ai-multilingual/
LOCATION:Live Stream
CATEGORIES:Webinars
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