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DTSTART;TZID=Australia/Melbourne:20240627T130000
DTEND;TZID=Australia/Melbourne:20240627T173000
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LAST-MODIFIED:20240524T040300Z
UID:10000301-1719493200-1719509400@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Melbourne)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-melbourne/
LOCATION:Grand Hyatt Melbourne\, 123 Collins Street\, Melbourne\, Victoria\, 3000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Melbourne-Event.jpg
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DTSTART;TZID=Australia/Melbourne:20240625T130000
DTEND;TZID=Australia/Melbourne:20240625T173000
DTSTAMP:20260422T214220
CREATED:20240524T040041Z
LAST-MODIFIED:20240524T040327Z
UID:10000300-1719320400-1719336600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Sydney)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-sydney/
LOCATION:PwC Australia\, Watermans Quay Level 17\, One International Towers\, Barangaroo\, New South Wales\, 2000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Sydney-Event.jpg
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DTSTART;TZID=Australia/Melbourne:20240620T130000
DTEND;TZID=Australia/Melbourne:20240620T173000
DTSTAMP:20260422T214220
CREATED:20240524T035808Z
LAST-MODIFIED:20240524T040401Z
UID:10000299-1718888400-1718904600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Adelaide)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-adelaide/
LOCATION:The Playford Adelaide – MGallery\, 120 North Terrace\, Adelaide\, South Australia\, 5000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Adelaide-Event.jpg
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DTSTART;TZID=Australia/Melbourne:20240618T130000
DTEND;TZID=Australia/Melbourne:20240618T173000
DTSTAMP:20260422T214220
CREATED:20240524T034917Z
LAST-MODIFIED:20240524T034917Z
UID:10000298-1718715600-1718731800@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Brisbane)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-brisbane/
LOCATION:Emporium Hotel South Bank\, 267 Grey Street\, South Brisbane\, Queensland\, 4101\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Brisbane-Event.jpg
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