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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T133000
DTEND;TZID=Australia/Melbourne:20250826T163000
DTSTAMP:20260422T073846
CREATED:20250319T024609Z
LAST-MODIFIED:20250728T042808Z
UID:10000460-1756215000-1756225800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Essentials
DESCRIPTION:The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Essentials-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T093000
DTEND;TZID=Australia/Melbourne:20250826T123000
DTSTAMP:20260422T073846
CREATED:20250725T071808Z
LAST-MODIFIED:20250725T075309Z
UID:10000485-1756200600-1756211400@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service Foundations
DESCRIPTION:The August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Foundations-Training-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250821T133000
DTEND;TZID=Australia/Melbourne:20250821T163000
DTSTAMP:20260422T073846
CREATED:20250725T032711Z
LAST-MODIFIED:20250725T041210Z
UID:10000482-1755783000-1755793800@shop.acxpa.com.au
SUMMARY:August 2025 Customer Service Phone Essentials
DESCRIPTION:The August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-38.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T073846
CREATED:20250726T082412Z
LAST-MODIFIED:20250727T034408Z
UID:10000495-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T073846
CREATED:20250725T102017Z
LAST-MODIFIED:20250725T110309Z
UID:10000487-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service PRO
DESCRIPTION:Equip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Professionals-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T133000
DTEND;TZID=Australia/Melbourne:20250812T163000
DTSTAMP:20260422T073846
CREATED:20250319T214807Z
LAST-MODIFIED:20250730T003408Z
UID:10000465-1755005400-1755016200@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service PRO
DESCRIPTION:Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T093000
DTEND;TZID=Australia/Melbourne:20250812T123000
DTSTAMP:20260422T073846
CREATED:20250319T213807Z
LAST-MODIFIED:20250728T083409Z
UID:10000464-1754991000-1755001800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T090000
DTEND;TZID=Australia/Melbourne:20250812T170000
DTSTAMP:20260422T073846
CREATED:20250613T052807Z
LAST-MODIFIED:20250613T053908Z
UID:10000476-1754989200-1755018000@shop.acxpa.com.au
SUMMARY:August 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T090000
DTEND;TZID=Australia/Melbourne:20250806T170000
DTSTAMP:20260422T073846
CREATED:20250613T053709Z
LAST-MODIFIED:20250613T053808Z
UID:10000477-1754470800-1754499600@shop.acxpa.com.au
SUMMARY:August 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Real-Time-Analyst-for-Contact-Centres-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250730T133000
DTEND;TZID=Australia/Melbourne:20250730T163000
DTSTAMP:20260422T073846
CREATED:20250221T235408Z
LAST-MODIFIED:20250726T020021Z
UID:10000436-1753882200-1753893000@shop.acxpa.com.au
SUMMARY:July 2025 Reception Customer Service Essentials
DESCRIPTION:The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T133000
DTEND;TZID=Australia/Melbourne:20250729T163000
DTSTAMP:20260422T073846
CREATED:20250209T233409Z
LAST-MODIFIED:20250725T040810Z
UID:10000430-1753795800-1753806600@shop.acxpa.com.au
SUMMARY:July 2025 Customer Service Phone Essentials
DESCRIPTION:The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-37.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T130000
DTEND;TZID=Australia/Melbourne:20250729T160000
DTSTAMP:20260422T073846
CREATED:20250325T042014Z
LAST-MODIFIED:20250611T061708Z
UID:10000467-1753794000-1753804800@shop.acxpa.com.au
SUMMARY:July 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/july-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T093000
DTEND;TZID=Australia/Melbourne:20250729T123000
DTSTAMP:20260422T073846
CREATED:20250309T041207Z
LAST-MODIFIED:20250309T041207Z
UID:10000455-1753781400-1753792200@shop.acxpa.com.au
SUMMARY:July 2025 Inbound Phone Sales Foundations
DESCRIPTION:The July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T133000
DTEND;TZID=Australia/Melbourne:20250722T163000
DTSTAMP:20260422T073846
CREATED:20250307T204907Z
LAST-MODIFIED:20250307T213209Z
UID:10000452-1753191000-1753201800@shop.acxpa.com.au
SUMMARY:July 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/july-2025-tech-support-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T093000
DTEND;TZID=Australia/Melbourne:20250722T123000
DTSTAMP:20260422T073846
CREATED:20250307T023513Z
LAST-MODIFIED:20250307T023513Z
UID:10000449-1753176600-1753187400@shop.acxpa.com.au
SUMMARY:July 2025 Tech Support Customer Service Foundations
DESCRIPTION:The July 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T090000
DTEND;TZID=Australia/Melbourne:20250722T170000
DTSTAMP:20260422T073846
CREATED:20250404T051908Z
LAST-MODIFIED:20250613T052012Z
UID:10000471-1753174800-1753203600@shop.acxpa.com.au
SUMMARY:July 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250710T133000
DTEND;TZID=Australia/Melbourne:20250710T163000
DTSTAMP:20260422T073846
CREATED:20250302T013309Z
LAST-MODIFIED:20250302T013309Z
UID:10000444-1752154200-1752165000@shop.acxpa.com.au
SUMMARY:July 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250710T093000
DTEND;TZID=Australia/Melbourne:20250710T123000
DTSTAMP:20260422T073846
CREATED:20250319T030109Z
LAST-MODIFIED:20250319T031012Z
UID:10000461-1752139800-1752150600@shop.acxpa.com.au
SUMMARY:July 2025 Frontline Customer Service Essentials
DESCRIPTION:The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials-2/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Essentials-Course-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250708T093000
DTEND;TZID=Australia/Melbourne:20250708T123000
DTSTAMP:20260422T073846
CREATED:20250305T235807Z
LAST-MODIFIED:20250305T235807Z
UID:10000446-1751967000-1751977800@shop.acxpa.com.au
SUMMARY:July 2025 Reception Foundations
DESCRIPTION:The July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250624T093000
DTEND;TZID=Australia/Melbourne:20250624T123000
DTSTAMP:20260422T073846
CREATED:20250310T020209Z
LAST-MODIFIED:20250613T051514Z
UID:10000458-1750757400-1750768200@shop.acxpa.com.au
SUMMARY:June 2025 Inbound Phone Sales PRO
DESCRIPTION:Boost your employees’ sales performance and customer engagement with the June 2025 Inbound Phone Sales PRO training course – designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
URL:https://shop.acxpa.com.au/event/august-2025-inbound-phone-sales-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250617T133000
DTEND;TZID=Australia/Melbourne:20250617T163000
DTSTAMP:20260422T073846
CREATED:20250308T010606Z
LAST-MODIFIED:20250308T010606Z
UID:10000453-1750167000-1750177800@shop.acxpa.com.au
SUMMARY:June 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250617T093000
DTEND;TZID=Australia/Melbourne:20250617T123000
DTSTAMP:20260422T073846
CREATED:20250223T011512Z
LAST-MODIFIED:20250223T012013Z
UID:10000438-1750152600-1750163400@shop.acxpa.com.au
SUMMARY:June 2025 Customer Service Foundations
DESCRIPTION:The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250612T090000
DTEND;TZID=Australia/Melbourne:20250612T170000
DTSTAMP:20260422T073846
CREATED:20240208T124106Z
LAST-MODIFIED:20240429T161910Z
UID:10000270-1749718800-1749747600@shop.acxpa.com.au
SUMMARY:June 2025 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/june-2025-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250611T093000
DTEND;TZID=Australia/Melbourne:20250611T123000
DTSTAMP:20260422T073846
CREATED:20250220T234108Z
LAST-MODIFIED:20250520T045210Z
UID:10000433-1749634200-1749645000@shop.acxpa.com.au
SUMMARY:June 2025 Inbound Phone Sales Essentials
DESCRIPTION:The June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/05/Inbound-Phone-Sales-Essentials-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250610T133000
DTEND;TZID=Australia/Melbourne:20250610T163000
DTSTAMP:20260422T073846
CREATED:20250223T070709Z
LAST-MODIFIED:20250223T070709Z
UID:10000439-1749562200-1749573000@shop.acxpa.com.au
SUMMARY:June 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior phone customer service skills in the June 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Professionals-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250610T093000
DTEND;TZID=Australia/Melbourne:20250610T123000
DTSTAMP:20260422T073846
CREATED:20250209T232708Z
LAST-MODIFIED:20250209T232708Z
UID:10000429-1749547800-1749558600@shop.acxpa.com.au
SUMMARY:June 2025 Customer Service Phone Essentials
DESCRIPTION:The June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250603T133000
DTEND;TZID=Australia/Melbourne:20250603T163000
DTSTAMP:20260422T073846
CREATED:20250319T052408Z
LAST-MODIFIED:20250319T214512Z
UID:10000463-1748957400-1748968200@shop.acxpa.com.au
SUMMARY:June 2025 Frontline Customer Service PRO
DESCRIPTION:Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/june-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-PRO-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250603T093000
DTEND;TZID=Australia/Melbourne:20250603T123000
DTSTAMP:20260422T073846
CREATED:20250319T041107Z
LAST-MODIFIED:20250319T051407Z
UID:10000462-1748943000-1748953800@shop.acxpa.com.au
SUMMARY:June 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/june-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250527T130000
DTEND;TZID=Australia/Melbourne:20250527T160000
DTSTAMP:20260422T073846
CREATED:20250325T041308Z
LAST-MODIFIED:20250325T041308Z
UID:10000466-1748350800-1748361600@shop.acxpa.com.au
SUMMARY:May 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/may-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250527T093000
DTEND;TZID=Australia/Melbourne:20250527T123000
DTSTAMP:20260422T073846
CREATED:20250223T092909Z
LAST-MODIFIED:20250223T101015Z
UID:10000440-1748338200-1748349000@shop.acxpa.com.au
SUMMARY:May 2025 Contact Centre Coaching PRO
DESCRIPTION:In this May 2025 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/may-2025-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Contact-Centre-Coaching-PRO-Course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR