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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251014T093000
DTEND;TZID=Australia/Melbourne:20251014T123000
DTSTAMP:20260422T055042
CREATED:20250726T072109Z
LAST-MODIFIED:20250916T225810Z
UID:10000494-1760434200-1760445000@shop.acxpa.com.au
SUMMARY:October 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the October 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/october-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251009T123000
DTEND;TZID=Australia/Melbourne:20251010T163000
DTSTAMP:20260422T055042
CREATED:20250822T010522Z
LAST-MODIFIED:20250822T010814Z
UID:10000512-1760013000-1760113800@shop.acxpa.com.au
SUMMARY:October 2025 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the October 2025 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/october-2025-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Email-Customer-Service-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251008T133000
DTEND;TZID=Australia/Melbourne:20251008T163000
DTSTAMP:20260422T055042
CREATED:20250728T042609Z
LAST-MODIFIED:20250911T014613Z
UID:10000504-1759930200-1759941000@shop.acxpa.com.au
SUMMARY:October 2025 Frontline Customer Service Essentials
DESCRIPTION:The October 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/october-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Frontline-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251007T133000
DTEND;TZID=Australia/Melbourne:20251007T163000
DTSTAMP:20260422T055042
CREATED:20250727T071708Z
LAST-MODIFIED:20250911T014813Z
UID:10000500-1759843800-1759854600@shop.acxpa.com.au
SUMMARY:October 2025 Inbound Phone Sales Essentials
DESCRIPTION:The October 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251007T093000
DTEND;TZID=Australia/Melbourne:20251007T123000
DTSTAMP:20260422T055042
CREATED:20250726T032308Z
LAST-MODIFIED:20250914T015711Z
UID:10000492-1759829400-1759840200@shop.acxpa.com.au
SUMMARY:October 2025 Reception Foundations
DESCRIPTION:The October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Reception-Foundations-Customer-Service-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250930T123000
DTEND;TZID=Australia/Melbourne:20250930T173000
DTSTAMP:20260422T055042
CREATED:20241018T001208Z
LAST-MODIFIED:20250926T042711Z
UID:10000374-1759235400-1759253400@shop.acxpa.com.au
SUMMARY:September 2025 Customer Experience (CX) Management Training
DESCRIPTION:The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/september-2025-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T130000
DTEND;TZID=Australia/Melbourne:20250923T160000
DTSTAMP:20260422T055042
CREATED:20250325T043107Z
LAST-MODIFIED:20250823T102910Z
UID:10000468-1758632400-1758643200@shop.acxpa.com.au
SUMMARY:September 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course September 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/september-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T093000
DTEND;TZID=Australia/Melbourne:20250923T123000
DTSTAMP:20260422T055042
CREATED:20250726T084108Z
LAST-MODIFIED:20250727T064411Z
UID:10000496-1758619800-1758630600@shop.acxpa.com.au
SUMMARY:September 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250918T093000
DTEND;TZID=Australia/Melbourne:20250918T123000
DTSTAMP:20260422T055042
CREATED:20250725T034110Z
LAST-MODIFIED:20250725T041515Z
UID:10000483-1758187800-1758198600@shop.acxpa.com.au
SUMMARY:September 2025 Customer Service Phone Essentials
DESCRIPTION:The September 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-39.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T133000
DTEND;TZID=Australia/Melbourne:20250916T163000
DTSTAMP:20260422T055042
CREATED:20250520T050909Z
LAST-MODIFIED:20250911T014914Z
UID:10000475-1758029400-1758040200@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Essentials
DESCRIPTION:The September 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T093000
DTEND;TZID=Australia/Melbourne:20250916T123000
DTSTAMP:20260422T055042
CREATED:20250727T233014Z
LAST-MODIFIED:20250910T080713Z
UID:10000502-1758015000-1758025800@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Foundations
DESCRIPTION:The September 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250911T133000
DTEND;TZID=Australia/Melbourne:20250911T163000
DTSTAMP:20260422T055042
CREATED:20250726T020709Z
LAST-MODIFIED:20250909T022413Z
UID:10000490-1757597400-1757608200@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service Essentials
DESCRIPTION:The September 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Essentials-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T133000
DTEND;TZID=Australia/Melbourne:20250909T163000
DTSTAMP:20260422T055042
CREATED:20250726T232308Z
LAST-MODIFIED:20250908T075518Z
UID:10000498-1757424600-1757435400@shop.acxpa.com.au
SUMMARY:September 2025 Tech Support Customer Service Foundations
DESCRIPTION:The September 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T093000
DTEND;TZID=Australia/Melbourne:20250909T123000
DTSTAMP:20260422T055042
CREATED:20250726T070307Z
LAST-MODIFIED:20250909T021411Z
UID:10000493-1757410200-1757421000@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the September 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250904T123000
DTEND;TZID=Australia/Melbourne:20250904T163000
DTSTAMP:20260422T055042
CREATED:20241017T225307Z
LAST-MODIFIED:20250822T005310Z
UID:10000372-1756989000-1757003400@shop.acxpa.com.au
SUMMARY:September 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/How-to-Manage-Difficult-Customers-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250828T133000
DTEND;TZID=Australia/Melbourne:20250828T163000
DTSTAMP:20260422T055042
CREATED:20250726T015909Z
LAST-MODIFIED:20250726T020611Z
UID:10000489-1756387800-1756398600@shop.acxpa.com.au
SUMMARY:August 2025 Reception Customer Service Essentials
DESCRIPTION:The August 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T133000
DTEND;TZID=Australia/Melbourne:20250826T163000
DTSTAMP:20260422T055042
CREATED:20250319T024609Z
LAST-MODIFIED:20250728T042808Z
UID:10000460-1756215000-1756225800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Essentials
DESCRIPTION:The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Essentials-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T093000
DTEND;TZID=Australia/Melbourne:20250826T123000
DTSTAMP:20260422T055042
CREATED:20250725T071808Z
LAST-MODIFIED:20250725T075309Z
UID:10000485-1756200600-1756211400@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service Foundations
DESCRIPTION:The August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Foundations-Training-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250821T133000
DTEND;TZID=Australia/Melbourne:20250821T163000
DTSTAMP:20260422T055042
CREATED:20250725T032711Z
LAST-MODIFIED:20250725T041210Z
UID:10000482-1755783000-1755793800@shop.acxpa.com.au
SUMMARY:August 2025 Customer Service Phone Essentials
DESCRIPTION:The August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-38.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T055042
CREATED:20250726T082412Z
LAST-MODIFIED:20250727T034408Z
UID:10000495-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T055042
CREATED:20250725T102017Z
LAST-MODIFIED:20250725T110309Z
UID:10000487-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service PRO
DESCRIPTION:Equip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Professionals-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T133000
DTEND;TZID=Australia/Melbourne:20250812T163000
DTSTAMP:20260422T055042
CREATED:20250319T214807Z
LAST-MODIFIED:20250730T003408Z
UID:10000465-1755005400-1755016200@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service PRO
DESCRIPTION:Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T093000
DTEND;TZID=Australia/Melbourne:20250812T123000
DTSTAMP:20260422T055042
CREATED:20250319T213807Z
LAST-MODIFIED:20250728T083409Z
UID:10000464-1754991000-1755001800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T090000
DTEND;TZID=Australia/Melbourne:20250812T170000
DTSTAMP:20260422T055042
CREATED:20250613T052807Z
LAST-MODIFIED:20250613T053908Z
UID:10000476-1754989200-1755018000@shop.acxpa.com.au
SUMMARY:August 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T090000
DTEND;TZID=Australia/Melbourne:20250806T170000
DTSTAMP:20260422T055042
CREATED:20250613T053709Z
LAST-MODIFIED:20250613T053808Z
UID:10000477-1754470800-1754499600@shop.acxpa.com.au
SUMMARY:August 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Real-Time-Analyst-for-Contact-Centres-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250730T133000
DTEND;TZID=Australia/Melbourne:20250730T163000
DTSTAMP:20260422T055042
CREATED:20250221T235408Z
LAST-MODIFIED:20250726T020021Z
UID:10000436-1753882200-1753893000@shop.acxpa.com.au
SUMMARY:July 2025 Reception Customer Service Essentials
DESCRIPTION:The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T133000
DTEND;TZID=Australia/Melbourne:20250729T163000
DTSTAMP:20260422T055042
CREATED:20250209T233409Z
LAST-MODIFIED:20250725T040810Z
UID:10000430-1753795800-1753806600@shop.acxpa.com.au
SUMMARY:July 2025 Customer Service Phone Essentials
DESCRIPTION:The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-37.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T130000
DTEND;TZID=Australia/Melbourne:20250729T160000
DTSTAMP:20260422T055042
CREATED:20250325T042014Z
LAST-MODIFIED:20250611T061708Z
UID:10000467-1753794000-1753804800@shop.acxpa.com.au
SUMMARY:July 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/july-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T093000
DTEND;TZID=Australia/Melbourne:20250729T123000
DTSTAMP:20260422T055042
CREATED:20250309T041207Z
LAST-MODIFIED:20250309T041207Z
UID:10000455-1753781400-1753792200@shop.acxpa.com.au
SUMMARY:July 2025 Inbound Phone Sales Foundations
DESCRIPTION:The July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T133000
DTEND;TZID=Australia/Melbourne:20250722T163000
DTSTAMP:20260422T055042
CREATED:20250307T204907Z
LAST-MODIFIED:20250307T213209Z
UID:10000452-1753191000-1753201800@shop.acxpa.com.au
SUMMARY:July 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/july-2025-tech-support-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR