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DTSTART;TZID=Australia/Melbourne:20260903T123000
DTEND;TZID=Australia/Melbourne:20260903T163000
DTSTAMP:20260611T013628
CREATED:20260414T130023Z
LAST-MODIFIED:20260519T032815Z
UID:10000633-1788438600-1788453000@shop.acxpa.com.au
SUMMARY:September 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260908T123000
DTEND;TZID=Australia/Melbourne:20260908T170000
DTSTAMP:20260611T013628
CREATED:20260514T070409Z
LAST-MODIFIED:20260519T033109Z
UID:10000670-1788870600-1788886800@shop.acxpa.com.au
SUMMARY:September 2026 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2026-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260909T093000
DTEND;TZID=Australia/Melbourne:20260921T123000
DTSTAMP:20260611T013628
CREATED:20260504T032110Z
LAST-MODIFIED:20260504T032110Z
UID:10000644-1788946200-1789993800@shop.acxpa.com.au
SUMMARY:September 2026 Tech Support Foundations
DESCRIPTION:The September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260910T133000
DTEND;TZID=Australia/Melbourne:20260910T163000
DTSTAMP:20260611T013628
CREATED:20260504T044912Z
LAST-MODIFIED:20260504T044912Z
UID:10000649-1789047000-1789057800@shop.acxpa.com.au
SUMMARY:September 2026 Reception Customer Service Essentials
DESCRIPTION:The September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260915T090000
DTEND;TZID=Australia/Melbourne:20260915T170000
DTSTAMP:20260611T013628
CREATED:20251115T070810Z
LAST-MODIFIED:20251115T082611Z
UID:10000584-1789462800-1789491600@shop.acxpa.com.au
SUMMARY:September 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/september-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260915T093000
DTEND;TZID=Australia/Melbourne:20260915T123000
DTSTAMP:20260611T013628
CREATED:20260504T083022Z
LAST-MODIFIED:20260504T083214Z
UID:10000652-1789464600-1789475400@shop.acxpa.com.au
SUMMARY:September 2026 Reception Foundations
DESCRIPTION:The September 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260917T093000
DTEND;TZID=Australia/Melbourne:20260917T123000
DTSTAMP:20260611T013628
CREATED:20260504T003110Z
LAST-MODIFIED:20260504T005813Z
UID:10000640-1789637400-1789648200@shop.acxpa.com.au
SUMMARY:September 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-25.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260917T123000
DTEND;TZID=Australia/Melbourne:20260917T170000
DTSTAMP:20260611T013628
CREATED:20251205T024711Z
LAST-MODIFIED:20260527T001022Z
UID:10000602-1789648200-1789664400@shop.acxpa.com.au
SUMMARY:September 2026 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in September 2026\, live and online.
URL:https://shop.acxpa.com.au/event/september-2026-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260929T123000
DTEND;TZID=Australia/Melbourne:20260929T170000
DTSTAMP:20260611T013628
CREATED:20260525T125413Z
LAST-MODIFIED:20260525T130310Z
UID:10000673-1790685000-1790701200@shop.acxpa.com.au
SUMMARY:September 2026 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this September 2026 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/september-2026-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261013T123000
DTEND;TZID=Australia/Melbourne:20261016T173000
DTSTAMP:20260611T013628
CREATED:20260420T065714Z
LAST-MODIFIED:20260527T004910Z
UID:10000635-1791894600-1792171800@shop.acxpa.com.au
SUMMARY:October 2026 Customer Experience (CX) Management Training
DESCRIPTION:The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/october-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261014T133000
DTEND;TZID=Australia/Melbourne:20261014T163000
DTSTAMP:20260611T013628
CREATED:20260505T065910Z
LAST-MODIFIED:20260505T065910Z
UID:10000663-1791984600-1791995400@shop.acxpa.com.au
SUMMARY:October 2026 Inbound Phone Sales Essentials
DESCRIPTION:The October 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261015T133000
DTEND;TZID=Australia/Melbourne:20261015T163000
DTSTAMP:20260611T013628
CREATED:20260505T080711Z
LAST-MODIFIED:20260505T080911Z
UID:10000667-1792071000-1792081800@shop.acxpa.com.au
SUMMARY:October 2026 Frontline Customer Service Essentials
DESCRIPTION:The October 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/october-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261016T093000
DTEND;TZID=Australia/Melbourne:20261016T123000
DTSTAMP:20260611T013628
CREATED:20260505T050326Z
LAST-MODIFIED:20260505T050326Z
UID:10000659-1792143000-1792153800@shop.acxpa.com.au
SUMMARY:October 2026 Contact Centre Coaching PRO
DESCRIPTION:In this October 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/october-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261021T090000
DTEND;TZID=Australia/Melbourne:20261021T170000
DTSTAMP:20260611T013628
CREATED:20251115T080019Z
LAST-MODIFIED:20260412T033713Z
UID:10000590-1792573200-1792602000@shop.acxpa.com.au
SUMMARY:October 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/october-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261027T123000
DTEND;TZID=Australia/Melbourne:20261027T170000
DTSTAMP:20260611T013628
CREATED:20260525T132711Z
LAST-MODIFIED:20260525T134312Z
UID:10000674-1793104200-1793120400@shop.acxpa.com.au
SUMMARY:October 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The October 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/october-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261112T123000
DTEND;TZID=Australia/Melbourne:20261112T163000
DTSTAMP:20260611T013628
CREATED:20260414T133112Z
LAST-MODIFIED:20260519T032909Z
UID:10000634-1794486600-1794501000@shop.acxpa.com.au
SUMMARY:November 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261117T090000
DTEND;TZID=Australia/Melbourne:20261117T170000
DTSTAMP:20260611T013628
CREATED:20251115T071311Z
LAST-MODIFIED:20251115T082712Z
UID:10000585-1794906000-1794934800@shop.acxpa.com.au
SUMMARY:November 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261119T123000
DTEND;TZID=Australia/Melbourne:20261119T170000
DTSTAMP:20260611T013628
CREATED:20260525T232712Z
LAST-MODIFIED:20260525T232910Z
UID:10000677-1795091400-1795107600@shop.acxpa.com.au
SUMMARY:Novemeber 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in November 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/novemeber-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/CX-Management-for-Call-Centre-Team-Leaders-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T123000
DTEND;TZID=Australia/Melbourne:20261201T173000
DTSTAMP:20260611T013628
CREATED:20260602T194412Z
LAST-MODIFIED:20260602T194412Z
UID:10000681-1796128200-1796146200@shop.acxpa.com.au
SUMMARY:Test Course 2024
DESCRIPTION:Course for testing purposes only.
URL:https://shop.acxpa.com.au/event/test-course-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261208T090000
DTEND;TZID=Australia/Melbourne:20261208T170000
DTSTAMP:20260611T013628
CREATED:20251115T072111Z
LAST-MODIFIED:20251115T082812Z
UID:10000586-1796720400-1796749200@shop.acxpa.com.au
SUMMARY:December 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/december-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261216T090000
DTEND;TZID=Australia/Melbourne:20261216T170000
DTSTAMP:20260611T013628
CREATED:20251115T080911Z
LAST-MODIFIED:20260412T034111Z
UID:10000591-1797411600-1797440400@shop.acxpa.com.au
SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T123000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20260611T013628
CREATED:20260527T002017Z
LAST-MODIFIED:20260527T002017Z
UID:10000679-1799929800-1799944200@shop.acxpa.com.au
SUMMARY:January 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20260611T013628
CREATED:20260514T071810Z
LAST-MODIFIED:20260519T033209Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20260611T013628
CREATED:20260525T141112Z
LAST-MODIFIED:20260525T141714Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20260611T013628
CREATED:20260527T000411Z
LAST-MODIFIED:20260527T000525Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in February 2027\, live and online.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270319T173000
DTSTAMP:20260611T013628
CREATED:20260527T003517Z
LAST-MODIFIED:20260527T004610Z
UID:10000680-1805200200-1805477400@shop.acxpa.com.au
SUMMARY:March 2027 Customer Experience (CX) Management Training
DESCRIPTION:The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20260611T013628
CREATED:20260525T135518Z
LAST-MODIFIED:20260525T135610Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR