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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260715T093000
DTEND;TZID=Australia/Melbourne:20260715T123000
DTSTAMP:20260610T224345
CREATED:20260504T043523Z
LAST-MODIFIED:20260504T043523Z
UID:10000647-1784107800-1784118600@shop.acxpa.com.au
SUMMARY:July 2026 Reception Customer Service Essentials
DESCRIPTION:The July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260715T133000
DTEND;TZID=Australia/Melbourne:20260715T163000
DTSTAMP:20260610T224345
CREATED:20260505T042130Z
LAST-MODIFIED:20260505T042130Z
UID:10000655-1784122200-1784133000@shop.acxpa.com.au
SUMMARY:July 2026 Customer Service Phone Essentials
DESCRIPTION:The July 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260721T093000
DTEND;TZID=Australia/Melbourne:20260721T123000
DTSTAMP:20260610T224345
CREATED:20260504T000916Z
LAST-MODIFIED:20260504T005610Z
UID:10000638-1784626200-1784637000@shop.acxpa.com.au
SUMMARY:July 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260722T093000
DTEND;TZID=Australia/Melbourne:20260722T123000
DTSTAMP:20260610T224345
CREATED:20260504T081310Z
LAST-MODIFIED:20260504T081518Z
UID:10000650-1784712600-1784723400@shop.acxpa.com.au
SUMMARY:July 2026 Reception Foundations
DESCRIPTION:The July 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260729T133000
DTEND;TZID=Australia/Melbourne:20260729T163000
DTSTAMP:20260610T224345
CREATED:20260505T062815Z
LAST-MODIFIED:20260505T063209Z
UID:10000661-1785331800-1785342600@shop.acxpa.com.au
SUMMARY:July 2026 Inbound Phone Sales Essentials
DESCRIPTION:The July 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/july-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260805T133000
DTEND;TZID=Australia/Melbourne:20260817T163000
DTSTAMP:20260610T224345
CREATED:20260504T031022Z
LAST-MODIFIED:20260504T031912Z
UID:10000643-1785936600-1786984200@shop.acxpa.com.au
SUMMARY:August 2026 Tech Support Foundations
DESCRIPTION:The August 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260806T123000
DTEND;TZID=Australia/Melbourne:20260806T170000
DTSTAMP:20260610T224345
CREATED:20260525T121912Z
LAST-MODIFIED:20260525T231911Z
UID:10000672-1786019400-1786035600@shop.acxpa.com.au
SUMMARY:August 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in August 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/august-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/CX-Management-for-Call-Centre-Team-Leaders-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260811T090000
DTEND;TZID=Australia/Melbourne:20260811T170000
DTSTAMP:20260610T224345
CREATED:20251115T065314Z
LAST-MODIFIED:20251115T082515Z
UID:10000583-1786438800-1786467600@shop.acxpa.com.au
SUMMARY:August 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260811T093000
DTEND;TZID=Australia/Melbourne:20260811T123000
DTSTAMP:20260610T224345
CREATED:20260505T042728Z
LAST-MODIFIED:20260505T042728Z
UID:10000656-1786440600-1786451400@shop.acxpa.com.au
SUMMARY:August 2026 Customer Service Phone Essentials
DESCRIPTION:The August 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260812T133000
DTEND;TZID=Australia/Melbourne:20260812T163000
DTSTAMP:20260610T224345
CREATED:20260504T044313Z
LAST-MODIFIED:20260504T045015Z
UID:10000648-1786541400-1786552200@shop.acxpa.com.au
SUMMARY:August 2026 Reception Customer Service Essentials
DESCRIPTION:The August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260814T093000
DTEND;TZID=Australia/Melbourne:20260814T123000
DTSTAMP:20260610T224345
CREATED:20260505T045521Z
LAST-MODIFIED:20260505T045521Z
UID:10000658-1786699800-1786710600@shop.acxpa.com.au
SUMMARY:August 2026 Contact Centre Coaching PRO
DESCRIPTION:In this August 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/august-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260818T093000
DTEND;TZID=Australia/Melbourne:20260818T123000
DTSTAMP:20260610T224345
CREATED:20260504T002111Z
LAST-MODIFIED:20260504T005711Z
UID:10000639-1787045400-1787056200@shop.acxpa.com.au
SUMMARY:August 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260819T090000
DTEND;TZID=Australia/Melbourne:20260819T170000
DTSTAMP:20260610T224345
CREATED:20251115T075111Z
LAST-MODIFIED:20260412T034016Z
UID:10000589-1787130000-1787158800@shop.acxpa.com.au
SUMMARY:August 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260819T133000
DTEND;TZID=Australia/Melbourne:20260819T183000
DTSTAMP:20260610T224345
CREATED:20260504T082312Z
LAST-MODIFIED:20260504T082312Z
UID:10000651-1787146200-1787164200@shop.acxpa.com.au
SUMMARY:August 2026 Reception Foundations
DESCRIPTION:The August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260826T133000
DTEND;TZID=Australia/Melbourne:20260826T163000
DTSTAMP:20260610T224345
CREATED:20260505T064810Z
LAST-MODIFIED:20260505T064810Z
UID:10000662-1787751000-1787761800@shop.acxpa.com.au
SUMMARY:August 2026 Inbound Phone Sales Essentials
DESCRIPTION:The August 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/august-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260827T093000
DTEND;TZID=Australia/Melbourne:20260827T123000
DTSTAMP:20260610T224345
CREATED:20260505T080020Z
LAST-MODIFIED:20260505T080020Z
UID:10000666-1787823000-1787833800@shop.acxpa.com.au
SUMMARY:August 2026 Frontline Customer Service Essentials
DESCRIPTION:The August 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/august-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260903T123000
DTEND;TZID=Australia/Melbourne:20260903T163000
DTSTAMP:20260610T224345
CREATED:20260414T130023Z
LAST-MODIFIED:20260519T032815Z
UID:10000633-1788438600-1788453000@shop.acxpa.com.au
SUMMARY:September 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260908T123000
DTEND;TZID=Australia/Melbourne:20260908T170000
DTSTAMP:20260610T224345
CREATED:20260514T070409Z
LAST-MODIFIED:20260519T033109Z
UID:10000670-1788870600-1788886800@shop.acxpa.com.au
SUMMARY:September 2026 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) September 2026 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2026-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260909T093000
DTEND;TZID=Australia/Melbourne:20260921T123000
DTSTAMP:20260610T224345
CREATED:20260504T032110Z
LAST-MODIFIED:20260504T032110Z
UID:10000644-1788946200-1789993800@shop.acxpa.com.au
SUMMARY:September 2026 Tech Support Foundations
DESCRIPTION:The September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260910T133000
DTEND;TZID=Australia/Melbourne:20260910T163000
DTSTAMP:20260610T224345
CREATED:20260504T044912Z
LAST-MODIFIED:20260504T044912Z
UID:10000649-1789047000-1789057800@shop.acxpa.com.au
SUMMARY:September 2026 Reception Customer Service Essentials
DESCRIPTION:The September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260915T090000
DTEND;TZID=Australia/Melbourne:20260915T170000
DTSTAMP:20260610T224345
CREATED:20251115T070810Z
LAST-MODIFIED:20251115T082611Z
UID:10000584-1789462800-1789491600@shop.acxpa.com.au
SUMMARY:September 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/september-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260915T093000
DTEND;TZID=Australia/Melbourne:20260915T123000
DTSTAMP:20260610T224345
CREATED:20260504T083022Z
LAST-MODIFIED:20260504T083214Z
UID:10000652-1789464600-1789475400@shop.acxpa.com.au
SUMMARY:September 2026 Reception Foundations
DESCRIPTION:The September 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260917T093000
DTEND;TZID=Australia/Melbourne:20260917T123000
DTSTAMP:20260610T224345
CREATED:20260504T003110Z
LAST-MODIFIED:20260504T005813Z
UID:10000640-1789637400-1789648200@shop.acxpa.com.au
SUMMARY:September 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-25.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260917T123000
DTEND;TZID=Australia/Melbourne:20260917T170000
DTSTAMP:20260610T224345
CREATED:20251205T024711Z
LAST-MODIFIED:20260527T001022Z
UID:10000602-1789648200-1789664400@shop.acxpa.com.au
SUMMARY:September 2026 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in September 2026\, live and online.
URL:https://shop.acxpa.com.au/event/september-2026-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260929T123000
DTEND;TZID=Australia/Melbourne:20260929T170000
DTSTAMP:20260610T224345
CREATED:20260525T125413Z
LAST-MODIFIED:20260525T130310Z
UID:10000673-1790685000-1790701200@shop.acxpa.com.au
SUMMARY:September 2026 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this September 2026 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/september-2026-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261013T123000
DTEND;TZID=Australia/Melbourne:20261016T173000
DTSTAMP:20260610T224345
CREATED:20260420T065714Z
LAST-MODIFIED:20260527T004910Z
UID:10000635-1791894600-1792171800@shop.acxpa.com.au
SUMMARY:October 2026 Customer Experience (CX) Management Training
DESCRIPTION:The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/october-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261014T133000
DTEND;TZID=Australia/Melbourne:20261014T163000
DTSTAMP:20260610T224345
CREATED:20260505T065910Z
LAST-MODIFIED:20260505T065910Z
UID:10000663-1791984600-1791995400@shop.acxpa.com.au
SUMMARY:October 2026 Inbound Phone Sales Essentials
DESCRIPTION:The October 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261015T133000
DTEND;TZID=Australia/Melbourne:20261015T163000
DTSTAMP:20260610T224345
CREATED:20260505T080711Z
LAST-MODIFIED:20260505T080911Z
UID:10000667-1792071000-1792081800@shop.acxpa.com.au
SUMMARY:October 2026 Frontline Customer Service Essentials
DESCRIPTION:The October 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/october-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261016T093000
DTEND;TZID=Australia/Melbourne:20261016T123000
DTSTAMP:20260610T224345
CREATED:20260505T050326Z
LAST-MODIFIED:20260505T050326Z
UID:10000659-1792143000-1792153800@shop.acxpa.com.au
SUMMARY:October 2026 Contact Centre Coaching PRO
DESCRIPTION:In this October 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/october-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261021T090000
DTEND;TZID=Australia/Melbourne:20261021T170000
DTSTAMP:20260610T224345
CREATED:20251115T080019Z
LAST-MODIFIED:20260412T033713Z
UID:10000590-1792573200-1792602000@shop.acxpa.com.au
SUMMARY:October 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/october-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR