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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240730T130000
DTEND;TZID=Australia/Melbourne:20240730T160000
DTSTAMP:20260422T202026
CREATED:20240508T224208Z
LAST-MODIFIED:20240710T073608Z
UID:10000289-1722344400-1722355200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Reception Essentials
DESCRIPTION:The July 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T133000
DTEND;TZID=Australia/Melbourne:20240723T170000
DTSTAMP:20260422T202026
CREATED:20240211T024406Z
LAST-MODIFIED:20240429T155015Z
UID:10000257-1721741400-1721754000@shop.acxpa.com.au
SUMMARY:July 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/june-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T130000
DTEND;TZID=Australia/Melbourne:20240723T160000
DTSTAMP:20260422T202026
CREATED:20240208T111741Z
LAST-MODIFIED:20240710T224518Z
UID:10000251-1721739600-1721750400@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T123000
DTEND;TZID=Australia/Melbourne:20240726T170000
DTSTAMP:20260422T202026
CREATED:20240208T111800Z
LAST-MODIFIED:20240723T035310Z
UID:10000220-1721737800-1722013200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Experience (CX) Management Training
DESCRIPTION:The gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/july-2024-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Training-Course-for-Customer-Experience-Management-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240717T090000
DTEND;TZID=Australia/Melbourne:20240717T170000
DTSTAMP:20260422T202026
CREATED:20240210T212307Z
LAST-MODIFIED:20240429T160410Z
UID:10000227-1721206800-1721235600@shop.acxpa.com.au
SUMMARY:July 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T130000
DTEND;TZID=Australia/Melbourne:20240716T160000
DTSTAMP:20260422T202026
CREATED:20231105T001421Z
LAST-MODIFIED:20240708T042517Z
UID:10000207-1721134800-1721145600@shop.acxpa.com.au
SUMMARY:July 2024 Contact Centre Coaching PRO
DESCRIPTION:In this July 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/contact-centre-coaching-pro-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T170000
DTSTAMP:20260422T202026
CREATED:20240211T013210Z
LAST-MODIFIED:20240429T155607Z
UID:10000262-1721120400-1721149200@shop.acxpa.com.au
SUMMARY:July 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/july-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T120000
DTSTAMP:20260422T202026
CREATED:20240508T014519Z
LAST-MODIFIED:20240708T042809Z
UID:10000288-1721120400-1721131200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240709T130000
DTEND;TZID=Australia/Melbourne:20240709T160000
DTSTAMP:20260422T202026
CREATED:20240508T013214Z
LAST-MODIFIED:20240508T013214Z
UID:10000287-1720530000-1720540800@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Essentials
DESCRIPTION:The July 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240703T090000
DTEND;TZID=Australia/Melbourne:20240703T170000
DTSTAMP:20260422T202026
CREATED:20240208T115314Z
LAST-MODIFIED:20240429T162407Z
UID:10000228-1719997200-1720026000@shop.acxpa.com.au
SUMMARY:July 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240702T130000
DTEND;TZID=Australia/Melbourne:20240704T160000
DTSTAMP:20260422T202026
CREATED:20240508T012211Z
LAST-MODIFIED:20240508T012211Z
UID:10000286-1719925200-1720108800@shop.acxpa.com.au
SUMMARY:July 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240628T100000
DTEND;TZID=Australia/Melbourne:20240628T130000
DTSTAMP:20260422T202026
CREATED:20240210T074307Z
LAST-MODIFIED:20240429T160709Z
UID:10000268-1719568800-1719579600@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Essentials
DESCRIPTION:The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T090000
DTEND;TZID=Australia/Melbourne:20240627T120000
DTSTAMP:20260422T202026
CREATED:20240210T085707Z
LAST-MODIFIED:20240625T001712Z
UID:10000267-1719478800-1719489600@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception Essentials
DESCRIPTION:The June 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T140000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T202026
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T164207Z
UID:10000283-1719324000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T090000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T202026
CREATED:20231011T011910Z
LAST-MODIFIED:20240429T093633Z
UID:10000192-1719306000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/wfm-essentials-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/02/WFM-for-Practitioners-online-training-course-1-40.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T140000
DTEND;TZID=Australia/Melbourne:20240618T170000
DTSTAMP:20260422T202026
CREATED:20240210T024706Z
LAST-MODIFIED:20240429T161308Z
UID:10000229-1718719200-1718730000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T123000
DTEND;TZID=Australia/Melbourne:20240621T163000
DTSTAMP:20260422T202026
CREATED:20230727T074853Z
LAST-MODIFIED:20240429T164908Z
UID:10000164-1718713800-1718987400@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/contact-centre-management-fundamentals-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Management-Fundamentals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240613T140000
DTEND;TZID=Australia/Melbourne:20240613T170000
DTSTAMP:20260422T202026
CREATED:20240208T111745Z
LAST-MODIFIED:20240429T162708Z
UID:10000231-1718287200-1718298000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Essentials
DESCRIPTION:The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240612T090000
DTEND;TZID=Australia/Melbourne:20240612T120000
DTSTAMP:20260422T202026
CREATED:20240210T045106Z
LAST-MODIFIED:20240429T161107Z
UID:10000232-1718182800-1718193600@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Coaching PRO
DESCRIPTION:In this June 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/june-2024-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240611T090000
DTEND;TZID=Australia/Melbourne:20240611T120000
DTSTAMP:20260422T202026
CREATED:20240210T021015Z
LAST-MODIFIED:20240429T161607Z
UID:10000233-1718096400-1718107200@shop.acxpa.com.au
SUMMARY:June 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/june-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240605T100000
DTEND;TZID=Australia/Melbourne:20240607T130000
DTSTAMP:20260422T202026
CREATED:20240210T052607Z
LAST-MODIFIED:20240429T160909Z
UID:10000234-1717581600-1717765200@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240604T140000
DTEND;TZID=Australia/Melbourne:20240604T170000
DTSTAMP:20260422T202026
CREATED:20240418T041607Z
LAST-MODIFIED:20240429T154809Z
UID:10000225-1717509600-1717520400@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals-2/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240531T123000
DTEND;TZID=Australia/Melbourne:20240531T163000
DTSTAMP:20260422T202026
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163207Z
UID:10000236-1717158600-1717173000@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240529T130000
DTEND;TZID=Australia/Melbourne:20240529T160000
DTSTAMP:20260422T202026
CREATED:20240208T111755Z
LAST-MODIFIED:20240429T163808Z
UID:10000237-1716987600-1716998400@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240528T100000
DTEND;TZID=Australia/Melbourne:20240528T130000
DTSTAMP:20260422T202026
CREATED:20240210T073516Z
LAST-MODIFIED:20240429T160810Z
UID:10000238-1716890400-1716901200@shop.acxpa.com.au
SUMMARY:May 2024 Inbound Phone Sales Essentials
DESCRIPTION:The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/may-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240524T130000
DTEND;TZID=Australia/Melbourne:20240524T170000
DTSTAMP:20260422T202026
CREATED:20240429T011211Z
LAST-MODIFIED:20240429T154709Z
UID:10000226-1716555600-1716570000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/may-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Journey-Mapping-Training-Workshop-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240521T133000
DTEND;TZID=Australia/Melbourne:20240521T170000
DTSTAMP:20260422T202026
CREATED:20231117T062839Z
LAST-MODIFIED:20240429T164411Z
UID:10000216-1716298200-1716310800@shop.acxpa.com.au
SUMMARY:May 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/how-to-be-a-great-call-centre-team-leader-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T130000
DTEND;TZID=Australia/Melbourne:20240516T160000
DTSTAMP:20260422T202026
CREATED:20240208T111747Z
LAST-MODIFIED:20240429T162807Z
UID:10000241-1715864400-1715875200@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Phone Essentials
DESCRIPTION:The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T090000
DTEND;TZID=Australia/Melbourne:20240516T170000
DTSTAMP:20260422T202026
CREATED:20231011T011058Z
LAST-MODIFIED:20240429T164608Z
UID:10000189-1715850000-1715878800@shop.acxpa.com.au
SUMMARY:May 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/real-time-wfm-for-contact-centre-analysts-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240515T100000
DTEND;TZID=Australia/Melbourne:20240515T130000
DTSTAMP:20260422T202026
CREATED:20240210T085212Z
LAST-MODIFIED:20240429T160609Z
UID:10000242-1715767200-1715778000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Reception Essentials
DESCRIPTION:The May 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Essentials-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR