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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T133000
DTEND;TZID=Australia/Melbourne:20240910T163000
DTSTAMP:20260422T185647
CREATED:20240708T052809Z
LAST-MODIFIED:20240708T052809Z
UID:10000306-1725975000-1725985800@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Essentials
DESCRIPTION:The September 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T090000
DTEND;TZID=Australia/Melbourne:20240910T120000
DTSTAMP:20260422T185647
CREATED:20240709T031909Z
LAST-MODIFIED:20240709T031909Z
UID:10000312-1725958800-1725969600@shop.acxpa.com.au
SUMMARY:September 2024 Inbound Phone Sales Essentials
DESCRIPTION:The September 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240904T090000
DTEND;TZID=Australia/Melbourne:20240904T170000
DTSTAMP:20260422T185647
CREATED:20240211T013705Z
LAST-MODIFIED:20240429T155515Z
UID:10000261-1725440400-1725469200@shop.acxpa.com.au
SUMMARY:September 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/september-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240903T123000
DTEND;TZID=Australia/Melbourne:20240906T163000
DTSTAMP:20260422T185647
CREATED:20240208T111753Z
LAST-MODIFIED:20241018T023807Z
UID:10000278-1725366600-1725640200@shop.acxpa.com.au
SUMMARY:September 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2024-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Contact-Centre-Manager-training-course-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240826T133000
DTEND;TZID=Australia/Melbourne:20240828T163000
DTSTAMP:20260422T185647
CREATED:20240709T080412Z
LAST-MODIFIED:20240709T080911Z
UID:10000318-1724679000-1724862600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Sales-Phone-Professional-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T130000
DTEND;TZID=Australia/Melbourne:20240821T160000
DTSTAMP:20260422T185647
CREATED:20240208T111756Z
LAST-MODIFIED:20240429T163707Z
UID:10000280-1724245200-1724256000@shop.acxpa.com.au
SUMMARY:August 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/august-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T093000
DTEND;TZID=Australia/Melbourne:20240821T123000
DTSTAMP:20260422T185647
CREATED:20240710T074110Z
LAST-MODIFIED:20240710T074110Z
UID:10000325-1724232600-1724243400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception Essentials
DESCRIPTION:The August 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240820T093000
DTEND;TZID=Australia/Melbourne:20240820T123000
DTSTAMP:20260422T185647
CREATED:20240710T060811Z
LAST-MODIFIED:20240710T061412Z
UID:10000321-1724146200-1724157000@shop.acxpa.com.au
SUMMARY:August 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240813T130000
DTEND;TZID=Australia/Melbourne:20240813T160000
DTSTAMP:20260422T185647
CREATED:20240508T010618Z
LAST-MODIFIED:20240710T231409Z
UID:10000285-1723554000-1723564800@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240808T090000
DTEND;TZID=Australia/Melbourne:20240808T120000
DTSTAMP:20260422T185647
CREATED:20240708T045909Z
LAST-MODIFIED:20240709T065909Z
UID:10000305-1723107600-1723118400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Phone Essentials
DESCRIPTION:The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T130000
DTEND;TZID=Australia/Melbourne:20240806T160000
DTSTAMP:20260422T185647
CREATED:20240210T005306Z
LAST-MODIFIED:20240710T234410Z
UID:10000224-1722949200-1722960000@shop.acxpa.com.au
SUMMARY:August 2024 Retail PRO
DESCRIPTION:The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/april-2024-retail-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Retail-Sales-and-Customer-Service-Training-PRO.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T170000
DTSTAMP:20260422T185647
CREATED:20240210T215607Z
LAST-MODIFIED:20240429T160309Z
UID:10000266-1722934800-1722963600@shop.acxpa.com.au
SUMMARY:August 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T120000
DTSTAMP:20260422T185647
CREATED:20240709T030410Z
LAST-MODIFIED:20240709T031310Z
UID:10000311-1722934800-1722945600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Essentials
DESCRIPTION:The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T130000
DTEND;TZID=Australia/Melbourne:20240801T160000
DTSTAMP:20260422T185647
CREATED:20240508T225906Z
LAST-MODIFIED:20240508T225906Z
UID:10000291-1722517200-1722528000@shop.acxpa.com.au
SUMMARY:August 2024 Retail Essentials
DESCRIPTION:The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/august-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Retail-Sales-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T123000
DTEND;TZID=Australia/Melbourne:20240802T163000
DTSTAMP:20260422T185647
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163016Z
UID:10000275-1722515400-1722616200@shop.acxpa.com.au
SUMMARY:August 2024 Live Chat course for Customer Service staff
DESCRIPTION:The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel\, delivered over 2 x 4-hour online sessions.
URL:https://shop.acxpa.com.au/event/august-2024-live-chat-course-for-customer-service-staff/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Live-Chat-course-for-Customer-Service-staff.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240731T130000
DTEND;TZID=Australia/Melbourne:20240731T160000
DTSTAMP:20260422T185647
CREATED:20240508T225112Z
LAST-MODIFIED:20240709T082110Z
UID:10000290-1722430800-1722441600@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240730T130000
DTEND;TZID=Australia/Melbourne:20240730T160000
DTSTAMP:20260422T185647
CREATED:20240508T224208Z
LAST-MODIFIED:20240710T073608Z
UID:10000289-1722344400-1722355200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Reception Essentials
DESCRIPTION:The July 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T133000
DTEND;TZID=Australia/Melbourne:20240723T170000
DTSTAMP:20260422T185647
CREATED:20240211T024406Z
LAST-MODIFIED:20240429T155015Z
UID:10000257-1721741400-1721754000@shop.acxpa.com.au
SUMMARY:July 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/june-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T130000
DTEND;TZID=Australia/Melbourne:20240723T160000
DTSTAMP:20260422T185647
CREATED:20240208T111741Z
LAST-MODIFIED:20240710T224518Z
UID:10000251-1721739600-1721750400@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T123000
DTEND;TZID=Australia/Melbourne:20240726T170000
DTSTAMP:20260422T185647
CREATED:20240208T111800Z
LAST-MODIFIED:20240723T035310Z
UID:10000220-1721737800-1722013200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Experience (CX) Management Training
DESCRIPTION:The gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/july-2024-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Training-Course-for-Customer-Experience-Management-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240717T090000
DTEND;TZID=Australia/Melbourne:20240717T170000
DTSTAMP:20260422T185647
CREATED:20240210T212307Z
LAST-MODIFIED:20240429T160410Z
UID:10000227-1721206800-1721235600@shop.acxpa.com.au
SUMMARY:July 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T130000
DTEND;TZID=Australia/Melbourne:20240716T160000
DTSTAMP:20260422T185647
CREATED:20231105T001421Z
LAST-MODIFIED:20240708T042517Z
UID:10000207-1721134800-1721145600@shop.acxpa.com.au
SUMMARY:July 2024 Contact Centre Coaching PRO
DESCRIPTION:In this July 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/contact-centre-coaching-pro-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T170000
DTSTAMP:20260422T185647
CREATED:20240211T013210Z
LAST-MODIFIED:20240429T155607Z
UID:10000262-1721120400-1721149200@shop.acxpa.com.au
SUMMARY:July 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/july-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T120000
DTSTAMP:20260422T185647
CREATED:20240508T014519Z
LAST-MODIFIED:20240708T042809Z
UID:10000288-1721120400-1721131200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240709T130000
DTEND;TZID=Australia/Melbourne:20240709T160000
DTSTAMP:20260422T185647
CREATED:20240508T013214Z
LAST-MODIFIED:20240508T013214Z
UID:10000287-1720530000-1720540800@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Essentials
DESCRIPTION:The July 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240703T090000
DTEND;TZID=Australia/Melbourne:20240703T170000
DTSTAMP:20260422T185647
CREATED:20240208T115314Z
LAST-MODIFIED:20240429T162407Z
UID:10000228-1719997200-1720026000@shop.acxpa.com.au
SUMMARY:July 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240702T130000
DTEND;TZID=Australia/Melbourne:20240704T160000
DTSTAMP:20260422T185647
CREATED:20240508T012211Z
LAST-MODIFIED:20240508T012211Z
UID:10000286-1719925200-1720108800@shop.acxpa.com.au
SUMMARY:July 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240628T100000
DTEND;TZID=Australia/Melbourne:20240628T130000
DTSTAMP:20260422T185647
CREATED:20240210T074307Z
LAST-MODIFIED:20240429T160709Z
UID:10000268-1719568800-1719579600@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Essentials
DESCRIPTION:The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T090000
DTEND;TZID=Australia/Melbourne:20240627T120000
DTSTAMP:20260422T185647
CREATED:20240210T085707Z
LAST-MODIFIED:20240625T001712Z
UID:10000267-1719478800-1719489600@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception Essentials
DESCRIPTION:The June 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T140000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T185647
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T164207Z
UID:10000283-1719324000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR