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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241030T133000
DTEND;TZID=Australia/Melbourne:20241030T163000
DTSTAMP:20260422T170113
CREATED:20240710T075113Z
LAST-MODIFIED:20241011T064609Z
UID:10000327-1730295000-1730305800@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception Essentials
DESCRIPTION:The October 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241029T133000
DTEND;TZID=Australia/Melbourne:20241029T163000
DTSTAMP:20260422T170113
CREATED:20240710T062023Z
LAST-MODIFIED:20241011T230406Z
UID:10000323-1730208600-1730219400@shop.acxpa.com.au
SUMMARY:October 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/october-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T170000
DTSTAMP:20260422T170113
CREATED:20240211T025016Z
LAST-MODIFIED:20240429T154907Z
UID:10000256-1729603800-1729616400@shop.acxpa.com.au
SUMMARY:October 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/october-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T163000
DTSTAMP:20260422T170113
CREATED:20240709T074411Z
LAST-MODIFIED:20241011T015513Z
UID:10000316-1729603800-1729614600@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T133000
DTEND;TZID=Australia/Melbourne:20241017T163000
DTSTAMP:20260422T170113
CREATED:20240709T081025Z
LAST-MODIFIED:20241011T022707Z
UID:10000319-1728999000-1729182600@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T093000
DTEND;TZID=Australia/Melbourne:20241015T123000
DTSTAMP:20260422T170113
CREATED:20240710T232212Z
LAST-MODIFIED:20241011T074310Z
UID:10000331-1728984600-1728995400@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T090000
DTEND;TZID=Australia/Melbourne:20241015T170000
DTSTAMP:20260422T170113
CREATED:20240210T212906Z
LAST-MODIFIED:20240429T160208Z
UID:10000254-1728982800-1729011600@shop.acxpa.com.au
SUMMARY:October 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/october-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241010T123000
DTEND;TZID=Australia/Melbourne:20241011T163000
DTSTAMP:20260422T170113
CREATED:20240208T111748Z
LAST-MODIFIED:20250911T022022Z
UID:10000255-1728563400-1728664200@shop.acxpa.com.au
SUMMARY:October 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/october-2024-how-to-assess-and-coach-contact-centre-agent-performance/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/How-to-assess-and-coach-contact-centre-agents-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T133000
DTEND;TZID=Australia/Melbourne:20241009T163000
DTSTAMP:20260422T170113
CREATED:20240709T032411Z
LAST-MODIFIED:20240709T032411Z
UID:10000313-1728480600-1728491400@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Essentials
DESCRIPTION:The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241008T133000
DTEND;TZID=Australia/Melbourne:20241008T163000
DTSTAMP:20260422T170113
CREATED:20240708T053209Z
LAST-MODIFIED:20240708T053209Z
UID:10000307-1728394200-1728405000@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Essentials
DESCRIPTION:The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241003T123000
DTEND;TZID=Australia/Melbourne:20241004T163000
DTSTAMP:20260422T170113
CREATED:20240208T111757Z
LAST-MODIFIED:20240429T163908Z
UID:10000281-1727958600-1728059400@shop.acxpa.com.au
SUMMARY:October 2024 Managing Difficult Customers
DESCRIPTION:Learn how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/october-2024-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240919T133000
DTEND;TZID=Australia/Melbourne:20240919T163000
DTSTAMP:20260422T170113
CREATED:20240710T074610Z
LAST-MODIFIED:20240710T074711Z
UID:10000326-1726752600-1726763400@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Reception Essentials
DESCRIPTION:The September 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T133000
DTEND;TZID=Australia/Melbourne:20240918T163000
DTSTAMP:20260422T170113
CREATED:20240710T061518Z
LAST-MODIFIED:20240710T061518Z
UID:10000322-1726666200-1726677000@shop.acxpa.com.au
SUMMARY:September 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T093000
DTEND;TZID=Australia/Melbourne:20240918T123000
DTSTAMP:20260422T170113
CREATED:20240628T065516Z
LAST-MODIFIED:20240709T073410Z
UID:10000304-1726651800-1726662600@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240913T123000
DTEND;TZID=Australia/Melbourne:20240913T163000
DTSTAMP:20260422T170113
CREATED:20240208T111750Z
LAST-MODIFIED:20240429T163108Z
UID:10000276-1726230600-1726245000@shop.acxpa.com.au
SUMMARY:September 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/september-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240911T090000
DTEND;TZID=Australia/Melbourne:20240911T170000
DTSTAMP:20260422T170113
CREATED:20240208T120405Z
LAST-MODIFIED:20240429T162307Z
UID:10000274-1726045200-1726074000@shop.acxpa.com.au
SUMMARY:September 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/september-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T133000
DTEND;TZID=Australia/Melbourne:20240910T163000
DTSTAMP:20260422T170113
CREATED:20240708T052809Z
LAST-MODIFIED:20240708T052809Z
UID:10000306-1725975000-1725985800@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Essentials
DESCRIPTION:The September 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T090000
DTEND;TZID=Australia/Melbourne:20240910T120000
DTSTAMP:20260422T170113
CREATED:20240709T031909Z
LAST-MODIFIED:20240709T031909Z
UID:10000312-1725958800-1725969600@shop.acxpa.com.au
SUMMARY:September 2024 Inbound Phone Sales Essentials
DESCRIPTION:The September 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240904T090000
DTEND;TZID=Australia/Melbourne:20240904T170000
DTSTAMP:20260422T170113
CREATED:20240211T013705Z
LAST-MODIFIED:20240429T155515Z
UID:10000261-1725440400-1725469200@shop.acxpa.com.au
SUMMARY:September 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/september-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240903T123000
DTEND;TZID=Australia/Melbourne:20240906T163000
DTSTAMP:20260422T170113
CREATED:20240208T111753Z
LAST-MODIFIED:20241018T023807Z
UID:10000278-1725366600-1725640200@shop.acxpa.com.au
SUMMARY:September 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2024-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Contact-Centre-Manager-training-course-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240826T133000
DTEND;TZID=Australia/Melbourne:20240828T163000
DTSTAMP:20260422T170113
CREATED:20240709T080412Z
LAST-MODIFIED:20240709T080911Z
UID:10000318-1724679000-1724862600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Sales-Phone-Professional-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T130000
DTEND;TZID=Australia/Melbourne:20240821T160000
DTSTAMP:20260422T170113
CREATED:20240208T111756Z
LAST-MODIFIED:20240429T163707Z
UID:10000280-1724245200-1724256000@shop.acxpa.com.au
SUMMARY:August 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/august-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T093000
DTEND;TZID=Australia/Melbourne:20240821T123000
DTSTAMP:20260422T170113
CREATED:20240710T074110Z
LAST-MODIFIED:20240710T074110Z
UID:10000325-1724232600-1724243400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception Essentials
DESCRIPTION:The August 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240820T093000
DTEND;TZID=Australia/Melbourne:20240820T123000
DTSTAMP:20260422T170113
CREATED:20240710T060811Z
LAST-MODIFIED:20240710T061412Z
UID:10000321-1724146200-1724157000@shop.acxpa.com.au
SUMMARY:August 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240813T130000
DTEND;TZID=Australia/Melbourne:20240813T160000
DTSTAMP:20260422T170113
CREATED:20240508T010618Z
LAST-MODIFIED:20240710T231409Z
UID:10000285-1723554000-1723564800@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240808T090000
DTEND;TZID=Australia/Melbourne:20240808T120000
DTSTAMP:20260422T170113
CREATED:20240708T045909Z
LAST-MODIFIED:20240709T065909Z
UID:10000305-1723107600-1723118400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Phone Essentials
DESCRIPTION:The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T130000
DTEND;TZID=Australia/Melbourne:20240806T160000
DTSTAMP:20260422T170113
CREATED:20240210T005306Z
LAST-MODIFIED:20240710T234410Z
UID:10000224-1722949200-1722960000@shop.acxpa.com.au
SUMMARY:August 2024 Retail PRO
DESCRIPTION:The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/april-2024-retail-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Retail-Sales-and-Customer-Service-Training-PRO.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T170000
DTSTAMP:20260422T170113
CREATED:20240210T215607Z
LAST-MODIFIED:20240429T160309Z
UID:10000266-1722934800-1722963600@shop.acxpa.com.au
SUMMARY:August 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T120000
DTSTAMP:20260422T170113
CREATED:20240709T030410Z
LAST-MODIFIED:20240709T031310Z
UID:10000311-1722934800-1722945600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Essentials
DESCRIPTION:The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T130000
DTEND;TZID=Australia/Melbourne:20240801T160000
DTSTAMP:20260422T170113
CREATED:20240508T225906Z
LAST-MODIFIED:20240508T225906Z
UID:10000291-1722517200-1722528000@shop.acxpa.com.au
SUMMARY:August 2024 Retail Essentials
DESCRIPTION:The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/august-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Retail-Sales-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR