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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T133000
DTEND;TZID=Australia/Melbourne:20241203T163000
DTSTAMP:20260422T154142
CREATED:20240708T054020Z
LAST-MODIFIED:20241010T215011Z
UID:10000309-1733232600-1733243400@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Phone Essentials
DESCRIPTION:The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T093000
DTEND;TZID=Australia/Melbourne:20241203T123000
DTSTAMP:20260422T154142
CREATED:20240710T075609Z
LAST-MODIFIED:20241011T064707Z
UID:10000328-1733218200-1733229000@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception Essentials
DESCRIPTION:The December 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T090000
DTEND;TZID=Australia/Melbourne:20241203T170000
DTSTAMP:20260422T154142
CREATED:20240211T014107Z
LAST-MODIFIED:20240429T155408Z
UID:10000260-1733216400-1733245200@shop.acxpa.com.au
SUMMARY:December 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241129T133000
DTEND;TZID=Australia/Melbourne:20241129T163000
DTSTAMP:20260422T154142
CREATED:20241012T215010Z
LAST-MODIFIED:20241012T225207Z
UID:10000353-1732887000-1732897800@shop.acxpa.com.au
SUMMARY:November 2024 Retail Essentials
DESCRIPTION:The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T133000
DTEND;TZID=Australia/Melbourne:20241128T163000
DTSTAMP:20260422T154142
CREATED:20240709T081520Z
LAST-MODIFIED:20241011T022810Z
UID:10000320-1732627800-1732811400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T093000
DTEND;TZID=Australia/Melbourne:20241126T123000
DTSTAMP:20260422T154142
CREATED:20241012T232706Z
LAST-MODIFIED:20241013T005406Z
UID:10000356-1732613400-1732624200@shop.acxpa.com.au
SUMMARY:November 2024 Retail and Hospitality Sales and Service PRO
DESCRIPTION:The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-sales-and-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-and-Customer-Service-Training-PRO-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241122T093000
DTEND;TZID=Australia/Melbourne:20241122T133000
DTSTAMP:20260422T154142
CREATED:20240708T062410Z
LAST-MODIFIED:20241008T004512Z
UID:10000310-1732267800-1732282200@shop.acxpa.com.au
SUMMARY:November 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/october-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T133000
DTEND;TZID=Australia/Melbourne:20241119T163000
DTSTAMP:20260422T154142
CREATED:20240709T075017Z
LAST-MODIFIED:20241011T014909Z
UID:10000317-1732023000-1732033800@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T090000
DTEND;TZID=Australia/Melbourne:20241119T170000
DTSTAMP:20260422T154142
CREATED:20240210T213211Z
LAST-MODIFIED:20240429T160111Z
UID:10000265-1732006800-1732035600@shop.acxpa.com.au
SUMMARY:November 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T133000
DTEND;TZID=Australia/Melbourne:20241113T163000
DTSTAMP:20260422T154142
CREATED:20240709T032811Z
LAST-MODIFIED:20241011T215307Z
UID:10000314-1731504600-1731515400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Essentials
DESCRIPTION:The November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T130000
DTEND;TZID=Australia/Melbourne:20241113T160000
DTSTAMP:20260422T154142
CREATED:20240208T111756Z
LAST-MODIFIED:20241015T035509Z
UID:10000279-1731502800-1731513600@shop.acxpa.com.au
SUMMARY:November 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/november-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T133000
DTEND;TZID=Australia/Melbourne:20241112T163000
DTSTAMP:20260422T154142
CREATED:20240708T053607Z
LAST-MODIFIED:20241010T214906Z
UID:10000308-1731418200-1731429000@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Essentials
DESCRIPTION:The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T093000
DTEND;TZID=Australia/Melbourne:20241112T123000
DTSTAMP:20260422T154142
CREATED:20240710T225810Z
LAST-MODIFIED:20241011T231607Z
UID:10000330-1731403800-1731414600@shop.acxpa.com.au
SUMMARY:November 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/november-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T123000
DTEND;TZID=Australia/Melbourne:20241108T170000
DTSTAMP:20260422T154142
CREATED:20240208T111751Z
LAST-MODIFIED:20241019T000611Z
UID:10000223-1730982600-1731085200@shop.acxpa.com.au
SUMMARY:November 2024 Quality Frameworks for Contact Centres
DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
URL:https://shop.acxpa.com.au/event/november-2024-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T090000
DTEND;TZID=Australia/Melbourne:20241107T170000
DTSTAMP:20260422T154142
CREATED:20240208T121306Z
LAST-MODIFIED:20240429T162209Z
UID:10000273-1730970000-1730998800@shop.acxpa.com.au
SUMMARY:November 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241030T133000
DTEND;TZID=Australia/Melbourne:20241030T163000
DTSTAMP:20260422T154142
CREATED:20240710T075113Z
LAST-MODIFIED:20241011T064609Z
UID:10000327-1730295000-1730305800@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception Essentials
DESCRIPTION:The October 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241029T133000
DTEND;TZID=Australia/Melbourne:20241029T163000
DTSTAMP:20260422T154142
CREATED:20240710T062023Z
LAST-MODIFIED:20241011T230406Z
UID:10000323-1730208600-1730219400@shop.acxpa.com.au
SUMMARY:October 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/october-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T170000
DTSTAMP:20260422T154142
CREATED:20240211T025016Z
LAST-MODIFIED:20240429T154907Z
UID:10000256-1729603800-1729616400@shop.acxpa.com.au
SUMMARY:October 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/october-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T163000
DTSTAMP:20260422T154142
CREATED:20240709T074411Z
LAST-MODIFIED:20241011T015513Z
UID:10000316-1729603800-1729614600@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T133000
DTEND;TZID=Australia/Melbourne:20241017T163000
DTSTAMP:20260422T154142
CREATED:20240709T081025Z
LAST-MODIFIED:20241011T022707Z
UID:10000319-1728999000-1729182600@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T093000
DTEND;TZID=Australia/Melbourne:20241015T123000
DTSTAMP:20260422T154142
CREATED:20240710T232212Z
LAST-MODIFIED:20241011T074310Z
UID:10000331-1728984600-1728995400@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T090000
DTEND;TZID=Australia/Melbourne:20241015T170000
DTSTAMP:20260422T154142
CREATED:20240210T212906Z
LAST-MODIFIED:20240429T160208Z
UID:10000254-1728982800-1729011600@shop.acxpa.com.au
SUMMARY:October 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/october-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241010T123000
DTEND;TZID=Australia/Melbourne:20241011T163000
DTSTAMP:20260422T154142
CREATED:20240208T111748Z
LAST-MODIFIED:20250911T022022Z
UID:10000255-1728563400-1728664200@shop.acxpa.com.au
SUMMARY:October 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/october-2024-how-to-assess-and-coach-contact-centre-agent-performance/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/How-to-assess-and-coach-contact-centre-agents-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T133000
DTEND;TZID=Australia/Melbourne:20241009T163000
DTSTAMP:20260422T154142
CREATED:20240709T032411Z
LAST-MODIFIED:20240709T032411Z
UID:10000313-1728480600-1728491400@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Essentials
DESCRIPTION:The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241008T133000
DTEND;TZID=Australia/Melbourne:20241008T163000
DTSTAMP:20260422T154142
CREATED:20240708T053209Z
LAST-MODIFIED:20240708T053209Z
UID:10000307-1728394200-1728405000@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Essentials
DESCRIPTION:The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241003T123000
DTEND;TZID=Australia/Melbourne:20241004T163000
DTSTAMP:20260422T154142
CREATED:20240208T111757Z
LAST-MODIFIED:20240429T163908Z
UID:10000281-1727958600-1728059400@shop.acxpa.com.au
SUMMARY:October 2024 Managing Difficult Customers
DESCRIPTION:Learn how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/october-2024-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240919T133000
DTEND;TZID=Australia/Melbourne:20240919T163000
DTSTAMP:20260422T154142
CREATED:20240710T074610Z
LAST-MODIFIED:20240710T074711Z
UID:10000326-1726752600-1726763400@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Reception Essentials
DESCRIPTION:The September 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T133000
DTEND;TZID=Australia/Melbourne:20240918T163000
DTSTAMP:20260422T154142
CREATED:20240710T061518Z
LAST-MODIFIED:20240710T061518Z
UID:10000322-1726666200-1726677000@shop.acxpa.com.au
SUMMARY:September 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T093000
DTEND;TZID=Australia/Melbourne:20240918T123000
DTSTAMP:20260422T154142
CREATED:20240628T065516Z
LAST-MODIFIED:20240709T073410Z
UID:10000304-1726651800-1726662600@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240913T123000
DTEND;TZID=Australia/Melbourne:20240913T163000
DTSTAMP:20260422T154142
CREATED:20240208T111750Z
LAST-MODIFIED:20240429T163108Z
UID:10000276-1726230600-1726245000@shop.acxpa.com.au
SUMMARY:September 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/september-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR