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DTSTART;TZID=Australia/Melbourne:20260422T090000
DTEND;TZID=Australia/Melbourne:20260422T170000
DTSTAMP:20260421T212237
CREATED:20251115T073711Z
LAST-MODIFIED:20260412T033812Z
UID:10000587-1776848400-1776877200@shop.acxpa.com.au
SUMMARY:April 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The April 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/april-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260422T093000
DTEND;TZID=Australia/Melbourne:20260422T123000
DTSTAMP:20260421T212237
CREATED:20251016T125310Z
LAST-MODIFIED:20251016T125310Z
UID:10000561-1776850200-1776861000@shop.acxpa.com.au
SUMMARY:April 2026 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour April 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/april-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260428T093000
DTEND;TZID=Australia/Melbourne:20260428T123000
DTSTAMP:20260421T212237
CREATED:20251016T122709Z
LAST-MODIFIED:20251016T122709Z
UID:10000558-1777368600-1777379400@shop.acxpa.com.au
SUMMARY:April 2026 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour April 2026 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/april-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260505T130000
DTEND;TZID=Australia/Melbourne:20260505T163000
DTSTAMP:20260421T212237
CREATED:20251021T063810Z
LAST-MODIFIED:20251021T065911Z
UID:10000577-1777986000-1777998600@shop.acxpa.com.au
SUMMARY:May 2026 How to Be a Great Call Centre Team Leader
DESCRIPTION:The May 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/may-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260506T093000
DTEND;TZID=Australia/Melbourne:20260506T123000
DTSTAMP:20260421T212237
CREATED:20251016T121309Z
LAST-MODIFIED:20260406T060410Z
UID:10000557-1778059800-1778070600@shop.acxpa.com.au
SUMMARY:May 2026 Inbound Phone Sales Foundations
DESCRIPTION:The May 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Inbound-Phone-Sales-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260507T123000
DTEND;TZID=Australia/Melbourne:20260507T170000
DTSTAMP:20260421T212237
CREATED:20251205T010517Z
LAST-MODIFIED:20260412T040912Z
UID:10000599-1778157000-1778173200@shop.acxpa.com.au
SUMMARY:May 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in May 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/may-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/CX-Management-for-Call-Centre-Team-Leaders-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T090000
DTEND;TZID=Australia/Melbourne:20260512T170000
DTSTAMP:20260421T212237
CREATED:20251115T062111Z
LAST-MODIFIED:20251115T082311Z
UID:10000581-1778576400-1778605200@shop.acxpa.com.au
SUMMARY:May 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/may-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T093000
DTEND;TZID=Australia/Melbourne:20260512T123000
DTSTAMP:20260421T212237
CREATED:20251016T043909Z
LAST-MODIFIED:20260412T033411Z
UID:10000550-1778578200-1778589000@shop.acxpa.com.au
SUMMARY:May 2026 Reception Foundations
DESCRIPTION:The May 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Reception-Foundations-Customer-Service-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T123000
DTEND;TZID=Australia/Melbourne:20260512T163000
DTSTAMP:20260421T212237
CREATED:20250820T010613Z
LAST-MODIFIED:20260209T212211Z
UID:10000509-1778589000-1778603400@shop.acxpa.com.au
SUMMARY:May 2026 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/may-2026-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Contact-Centre-Manager-training-course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T133000
DTEND;TZID=Australia/Melbourne:20260512T163000
DTSTAMP:20260421T212237
CREATED:20251016T014612Z
LAST-MODIFIED:20251016T015811Z
UID:10000541-1778592600-1778603400@shop.acxpa.com.au
SUMMARY:May 2026 Phone Customer Service Foundations
DESCRIPTION:The May 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260515T090000
DTEND;TZID=Australia/Melbourne:20260515T130000
DTSTAMP:20260421T212237
CREATED:20251017T001110Z
LAST-MODIFIED:20260412T031810Z
UID:10000574-1778835600-1778850000@shop.acxpa.com.au
SUMMARY:May 2026 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2026  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/may-2026-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260519T093000
DTEND;TZID=Australia/Melbourne:20260519T123000
DTSTAMP:20260421T212237
CREATED:20251127T005212Z
LAST-MODIFIED:20251127T231212Z
UID:10000594-1779183000-1779193800@shop.acxpa.com.au
SUMMARY:May 2026 Public Sector Essentials
DESCRIPTION:The May 2026 Public Sector Customer Service Essentials course improves phone\, email and in-person skills via a 3-hour live online course.
URL:https://shop.acxpa.com.au/event/may-2026-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Essentials-Course-Australia-31.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260520T093000
DTEND;TZID=Australia/Melbourne:20260520T123000
DTSTAMP:20260421T212237
CREATED:20251127T025113Z
LAST-MODIFIED:20251127T225113Z
UID:10000596-1779269400-1779280200@shop.acxpa.com.au
SUMMARY:May 2026 Public Sector Foundations
DESCRIPTION:The May 2026 Public Sector Customer Service Foundations course improves phone\, email and in-person skills via 2 x 3-hour live online sessions.
URL:https://shop.acxpa.com.au/event/may-2026-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Foundations-Course-Australia-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260521T123000
DTEND;TZID=Australia/Melbourne:20260521T170000
DTSTAMP:20260421T212237
CREATED:20251208T055412Z
LAST-MODIFIED:20260412T041309Z
UID:10000605-1779366600-1779382800@shop.acxpa.com.au
SUMMARY:May 2026 QA Frameworks for Contact Centres
DESCRIPTION:Learn how to design\, build\, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency\, compliance and the quality of customer conversations.
URL:https://shop.acxpa.com.au/event/march-2026-qa-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/QA-Frameworks-for-Call-Centres-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260609T130000
DTEND;TZID=Australia/Melbourne:20260609T160000
DTSTAMP:20260421T212237
CREATED:20251016T232911Z
LAST-MODIFIED:20260412T032910Z
UID:10000572-1781010000-1781020800@shop.acxpa.com.au
SUMMARY:June 2026 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/june-2026-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260611T123000
DTEND;TZID=Australia/Melbourne:20260611T170000
DTSTAMP:20260421T212237
CREATED:20251205T015212Z
LAST-MODIFIED:20260412T041015Z
UID:10000600-1781181000-1781197200@shop.acxpa.com.au
SUMMARY:June 2026 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this June 2026 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/june-2026-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Team-Leader-Training-Course-for-Call-Centre-Operations.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T090000
DTEND;TZID=Australia/Melbourne:20260616T170000
DTSTAMP:20260421T212237
CREATED:20251115T064016Z
LAST-MODIFIED:20251115T082411Z
UID:10000582-1781600400-1781629200@shop.acxpa.com.au
SUMMARY:June 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/june-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T093000
DTEND;TZID=Australia/Melbourne:20260616T123000
DTSTAMP:20260421T212237
CREATED:20251016T221609Z
LAST-MODIFIED:20260406T055611Z
UID:10000569-1781602200-1781613000@shop.acxpa.com.au
SUMMARY:June 2026 Frontline Customer Service Foundations
DESCRIPTION:Join the June 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/june-2026-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T133000
DTEND;TZID=Australia/Melbourne:20260616T163000
DTSTAMP:20260421T212237
CREATED:20251016T130112Z
LAST-MODIFIED:20251016T130112Z
UID:10000562-1781616600-1781627400@shop.acxpa.com.au
SUMMARY:June 2026 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour June 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/june-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260618T093000
DTEND;TZID=Australia/Melbourne:20260618T123000
DTSTAMP:20260421T212237
CREATED:20251016T124209Z
LAST-MODIFIED:20251016T124209Z
UID:10000560-1781775000-1781785800@shop.acxpa.com.au
SUMMARY:June 2026 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour June 2026 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/june-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260618T123000
DTEND;TZID=Australia/Melbourne:20260618T170000
DTSTAMP:20260421T212237
CREATED:20251205T034813Z
LAST-MODIFIED:20260406T061911Z
UID:10000604-1781785800-1781802000@shop.acxpa.com.au
SUMMARY:June 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The June 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/june-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260623T093000
DTEND;TZID=Australia/Melbourne:20260623T123000
DTSTAMP:20260421T212237
CREATED:20251016T015210Z
LAST-MODIFIED:20251016T020309Z
UID:10000542-1782207000-1782217800@shop.acxpa.com.au
SUMMARY:June 2026 Phone Customer Service Foundations
DESCRIPTION:The June 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260624T090000
DTEND;TZID=Australia/Melbourne:20260624T170000
DTSTAMP:20260421T212237
CREATED:20251115T074310Z
LAST-MODIFIED:20260412T033913Z
UID:10000588-1782291600-1782320400@shop.acxpa.com.au
SUMMARY:June 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/june-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260714T130000
DTEND;TZID=Australia/Melbourne:20260714T163000
DTSTAMP:20260421T212237
CREATED:20251021T064515Z
LAST-MODIFIED:20251021T065611Z
UID:10000578-1784034000-1784046600@shop.acxpa.com.au
SUMMARY:July 2026 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/july-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260811T090000
DTEND;TZID=Australia/Melbourne:20260811T170000
DTSTAMP:20260421T212237
CREATED:20251115T065314Z
LAST-MODIFIED:20251115T082515Z
UID:10000583-1786438800-1786467600@shop.acxpa.com.au
SUMMARY:August 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260819T090000
DTEND;TZID=Australia/Melbourne:20260819T170000
DTSTAMP:20260421T212237
CREATED:20251115T075111Z
LAST-MODIFIED:20260412T034016Z
UID:10000589-1787130000-1787158800@shop.acxpa.com.au
SUMMARY:August 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260903T123000
DTEND;TZID=Australia/Melbourne:20260903T163000
DTSTAMP:20260421T212237
CREATED:20260414T130023Z
LAST-MODIFIED:20260414T132416Z
UID:10000633-1788438600-1788453000@shop.acxpa.com.au
SUMMARY:September 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/How-to-Manage-Difficult-Customers-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260915T090000
DTEND;TZID=Australia/Melbourne:20260915T170000
DTSTAMP:20260421T212237
CREATED:20251115T070810Z
LAST-MODIFIED:20251115T082611Z
UID:10000584-1789462800-1789491600@shop.acxpa.com.au
SUMMARY:September 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day September 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/september-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260917T123000
DTEND;TZID=Australia/Melbourne:20260917T170000
DTSTAMP:20260421T212237
CREATED:20251205T024711Z
LAST-MODIFIED:20260412T041210Z
UID:10000602-1789648200-1789664400@shop.acxpa.com.au
SUMMARY:September 2026 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in September 2026\, live and online.
URL:https://shop.acxpa.com.au/event/september-2026-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261013T123000
DTEND;TZID=Australia/Melbourne:20261016T173000
DTSTAMP:20260421T212237
CREATED:20260420T065714Z
LAST-MODIFIED:20260420T071709Z
UID:10000635-1791894600-1792171800@shop.acxpa.com.au
SUMMARY:October 2026 Customer Experience (CX) Management Training
DESCRIPTION:The October 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/october-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Training-Course-for-Customer-Experience-Management-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR