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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260611T123000
DTEND;TZID=Australia/Melbourne:20260611T170000
DTSTAMP:20260610T205614
CREATED:20251205T015212Z
LAST-MODIFIED:20260525T124911Z
UID:10000600-1781181000-1781197200@shop.acxpa.com.au
SUMMARY:June 2026 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this June 2026 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/june-2026-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T090000
DTEND;TZID=Australia/Melbourne:20260616T170000
DTSTAMP:20260610T205614
CREATED:20251115T064016Z
LAST-MODIFIED:20251115T082411Z
UID:10000582-1781600400-1781629200@shop.acxpa.com.au
SUMMARY:June 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/june-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T093000
DTEND;TZID=Australia/Melbourne:20260616T123000
DTSTAMP:20260610T205614
CREATED:20251016T221609Z
LAST-MODIFIED:20260406T055611Z
UID:10000569-1781602200-1781613000@shop.acxpa.com.au
SUMMARY:June 2026 Frontline Customer Service Foundations
DESCRIPTION:Join the June 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/june-2026-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260616T133000
DTEND;TZID=Australia/Melbourne:20260616T163000
DTSTAMP:20260610T205614
CREATED:20251016T130112Z
LAST-MODIFIED:20251016T130112Z
UID:10000562-1781616600-1781627400@shop.acxpa.com.au
SUMMARY:June 2026 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour June 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/june-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260618T093000
DTEND;TZID=Australia/Melbourne:20260618T123000
DTSTAMP:20260610T205614
CREATED:20251016T124209Z
LAST-MODIFIED:20251016T124209Z
UID:10000560-1781775000-1781785800@shop.acxpa.com.au
SUMMARY:June 2026 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour June 2026 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/june-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260618T123000
DTEND;TZID=Australia/Melbourne:20260618T170000
DTSTAMP:20260610T205614
CREATED:20251205T034813Z
LAST-MODIFIED:20260525T132611Z
UID:10000604-1781785800-1781802000@shop.acxpa.com.au
SUMMARY:June 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The June 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/june-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260618T133000
DTEND;TZID=Australia/Melbourne:20260618T163000
DTSTAMP:20260610T205614
CREATED:20260504T042912Z
LAST-MODIFIED:20260504T042912Z
UID:10000646-1781789400-1781800200@shop.acxpa.com.au
SUMMARY:June 2026 Reception Customer Service Essentials
DESCRIPTION:The June 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/june-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260623T093000
DTEND;TZID=Australia/Melbourne:20260623T123000
DTSTAMP:20260610T205614
CREATED:20251016T015210Z
LAST-MODIFIED:20251016T020309Z
UID:10000542-1782207000-1782217800@shop.acxpa.com.au
SUMMARY:June 2026 Phone Customer Service Foundations
DESCRIPTION:The June 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260623T133000
DTEND;TZID=Australia/Melbourne:20260705T163000
DTSTAMP:20260610T205614
CREATED:20260504T022516Z
LAST-MODIFIED:20260504T032017Z
UID:10000641-1782221400-1783269000@shop.acxpa.com.au
SUMMARY:June 2026 Tech Support Foundations
DESCRIPTION:The June 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260624T090000
DTEND;TZID=Australia/Melbourne:20260624T170000
DTSTAMP:20260610T205614
CREATED:20251115T074310Z
LAST-MODIFIED:20260412T033913Z
UID:10000588-1782291600-1782320400@shop.acxpa.com.au
SUMMARY:June 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/june-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260625T093000
DTEND;TZID=Australia/Melbourne:20260625T123000
DTSTAMP:20260610T205614
CREATED:20260505T041524Z
LAST-MODIFIED:20260505T041524Z
UID:10000654-1782379800-1782390600@shop.acxpa.com.au
SUMMARY:June 2026 Customer Service Phone Essentials
DESCRIPTION:The June 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260625T133000
DTEND;TZID=Australia/Melbourne:20260625T163000
DTSTAMP:20260610T205614
CREATED:20260504T000019Z
LAST-MODIFIED:20260504T005519Z
UID:10000637-1782394200-1782405000@shop.acxpa.com.au
SUMMARY:June 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this June 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/june-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260630T093000
DTEND;TZID=Australia/Melbourne:20260630T123000
DTSTAMP:20260610T205614
CREATED:20260505T060817Z
LAST-MODIFIED:20260505T063112Z
UID:10000660-1782811800-1782822600@shop.acxpa.com.au
SUMMARY:June 2026 Inbound Phone Sales Essentials
DESCRIPTION:The June 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260701T133000
DTEND;TZID=Australia/Melbourne:20260713T163000
DTSTAMP:20260610T205614
CREATED:20260504T030409Z
LAST-MODIFIED:20260504T031112Z
UID:10000642-1782912600-1783960200@shop.acxpa.com.au
SUMMARY:July 2026 Tech Support Foundations
DESCRIPTION:The July 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-20.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260709T133000
DTEND;TZID=Australia/Melbourne:20260709T163000
DTSTAMP:20260610T205614
CREATED:20260505T075409Z
LAST-MODIFIED:20260505T075409Z
UID:10000665-1783603800-1783614600@shop.acxpa.com.au
SUMMARY:July 2026 Frontline Customer Service Essentials
DESCRIPTION:The July 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260714T130000
DTEND;TZID=Australia/Melbourne:20260714T163000
DTSTAMP:20260610T205614
CREATED:20251021T064515Z
LAST-MODIFIED:20251021T065611Z
UID:10000578-1784034000-1784046600@shop.acxpa.com.au
SUMMARY:July 2026 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/july-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260715T093000
DTEND;TZID=Australia/Melbourne:20260715T123000
DTSTAMP:20260610T205614
CREATED:20260504T043523Z
LAST-MODIFIED:20260504T043523Z
UID:10000647-1784107800-1784118600@shop.acxpa.com.au
SUMMARY:July 2026 Reception Customer Service Essentials
DESCRIPTION:The July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260715T133000
DTEND;TZID=Australia/Melbourne:20260715T163000
DTSTAMP:20260610T205614
CREATED:20260505T042130Z
LAST-MODIFIED:20260505T042130Z
UID:10000655-1784122200-1784133000@shop.acxpa.com.au
SUMMARY:July 2026 Customer Service Phone Essentials
DESCRIPTION:The July 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260721T093000
DTEND;TZID=Australia/Melbourne:20260721T123000
DTSTAMP:20260610T205614
CREATED:20260504T000916Z
LAST-MODIFIED:20260504T005610Z
UID:10000638-1784626200-1784637000@shop.acxpa.com.au
SUMMARY:July 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260722T093000
DTEND;TZID=Australia/Melbourne:20260722T123000
DTSTAMP:20260610T205614
CREATED:20260504T081310Z
LAST-MODIFIED:20260504T081518Z
UID:10000650-1784712600-1784723400@shop.acxpa.com.au
SUMMARY:July 2026 Reception Foundations
DESCRIPTION:The July 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260729T133000
DTEND;TZID=Australia/Melbourne:20260729T163000
DTSTAMP:20260610T205614
CREATED:20260505T062815Z
LAST-MODIFIED:20260505T063209Z
UID:10000661-1785331800-1785342600@shop.acxpa.com.au
SUMMARY:July 2026 Inbound Phone Sales Essentials
DESCRIPTION:The July 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/july-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Inbound-Phone-Sales-Essentials-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260805T133000
DTEND;TZID=Australia/Melbourne:20260817T163000
DTSTAMP:20260610T205614
CREATED:20260504T031022Z
LAST-MODIFIED:20260504T031912Z
UID:10000643-1785936600-1786984200@shop.acxpa.com.au
SUMMARY:August 2026 Tech Support Foundations
DESCRIPTION:The August 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260806T123000
DTEND;TZID=Australia/Melbourne:20260806T170000
DTSTAMP:20260610T205614
CREATED:20260525T121912Z
LAST-MODIFIED:20260525T231911Z
UID:10000672-1786019400-1786035600@shop.acxpa.com.au
SUMMARY:August 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in August 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/august-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/CX-Management-for-Call-Centre-Team-Leaders-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260811T090000
DTEND;TZID=Australia/Melbourne:20260811T170000
DTSTAMP:20260610T205614
CREATED:20251115T065314Z
LAST-MODIFIED:20251115T082515Z
UID:10000583-1786438800-1786467600@shop.acxpa.com.au
SUMMARY:August 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260811T093000
DTEND;TZID=Australia/Melbourne:20260811T123000
DTSTAMP:20260610T205614
CREATED:20260505T042728Z
LAST-MODIFIED:20260505T042728Z
UID:10000656-1786440600-1786451400@shop.acxpa.com.au
SUMMARY:August 2026 Customer Service Phone Essentials
DESCRIPTION:The August 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260812T133000
DTEND;TZID=Australia/Melbourne:20260812T163000
DTSTAMP:20260610T205614
CREATED:20260504T044313Z
LAST-MODIFIED:20260504T045015Z
UID:10000648-1786541400-1786552200@shop.acxpa.com.au
SUMMARY:August 2026 Reception Customer Service Essentials
DESCRIPTION:The August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260814T093000
DTEND;TZID=Australia/Melbourne:20260814T123000
DTSTAMP:20260610T205614
CREATED:20260505T045521Z
LAST-MODIFIED:20260505T045521Z
UID:10000658-1786699800-1786710600@shop.acxpa.com.au
SUMMARY:August 2026 Contact Centre Coaching PRO
DESCRIPTION:In this August 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/august-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260818T093000
DTEND;TZID=Australia/Melbourne:20260818T123000
DTSTAMP:20260610T205614
CREATED:20260504T002111Z
LAST-MODIFIED:20260504T005711Z
UID:10000639-1787045400-1787056200@shop.acxpa.com.au
SUMMARY:August 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260819T090000
DTEND;TZID=Australia/Melbourne:20260819T170000
DTSTAMP:20260610T205614
CREATED:20251115T075111Z
LAST-MODIFIED:20260412T034016Z
UID:10000589-1787130000-1787158800@shop.acxpa.com.au
SUMMARY:August 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260819T133000
DTEND;TZID=Australia/Melbourne:20260819T183000
DTSTAMP:20260610T205614
CREATED:20260504T082312Z
LAST-MODIFIED:20260504T082312Z
UID:10000651-1787146200-1787164200@shop.acxpa.com.au
SUMMARY:August 2026 Reception Foundations
DESCRIPTION:The August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Reception-Foundations-Customer-Service-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR