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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260421T133000
DTEND;TZID=Australia/Melbourne:20260421T163000
DTSTAMP:20260421T225927
CREATED:20260406T055519Z
LAST-MODIFIED:20260406T055519Z
UID:10000632-1776778200-1776789000@shop.acxpa.com.au
SUMMARY:April 2026 Frontline Customer Service Foundations
DESCRIPTION:Join the April 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/april-2026-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260421T093000
DTEND;TZID=Australia/Melbourne:20260421T123000
DTSTAMP:20260421T225927
CREATED:20251016T215013Z
LAST-MODIFIED:20260406T055311Z
UID:10000567-1776763800-1776774600@shop.acxpa.com.au
SUMMARY:April 2026 Frontline Customer Service Essentials
DESCRIPTION:The April 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/april-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260416T133000
DTEND;TZID=Australia/Melbourne:20260416T163000
DTSTAMP:20260421T225927
CREATED:20251016T025708Z
LAST-MODIFIED:20260412T033311Z
UID:10000546-1776346200-1776357000@shop.acxpa.com.au
SUMMARY:April 2026 Reception Customer Service Essentials
DESCRIPTION:The April 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/april-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260415T133000
DTEND;TZID=Australia/Melbourne:20260415T163000
DTSTAMP:20260421T225927
CREATED:20251016T010211Z
LAST-MODIFIED:20260412T042810Z
UID:10000538-1776259800-1776270600@shop.acxpa.com.au
SUMMARY:April 2026 Customer Service Phone Essentials
DESCRIPTION:The April 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/april-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260414T133000
DTEND;TZID=Australia/Melbourne:20260414T163000
DTSTAMP:20260421T225927
CREATED:20251016T055608Z
LAST-MODIFIED:20260412T042910Z
UID:10000553-1776173400-1776184200@shop.acxpa.com.au
SUMMARY:April 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this April 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/april-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Tech-Support-Customer-Service-Essentials-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260414T123000
DTEND;TZID=Australia/Melbourne:20260414T173000
DTSTAMP:20260421T225927
CREATED:20250728T233308Z
LAST-MODIFIED:20260209T232127Z
UID:10000506-1776169800-1776187800@shop.acxpa.com.au
SUMMARY:April 2026 Customer Experience (CX) Management Training
DESCRIPTION:The April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/april-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260409T123000
DTEND;TZID=Australia/Melbourne:20260409T170000
DTSTAMP:20260421T225927
CREATED:20251205T022712Z
LAST-MODIFIED:20260205T220313Z
UID:10000601-1775737800-1775754000@shop.acxpa.com.au
SUMMARY:April 2026 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in April 2026\, live and online.
URL:https://shop.acxpa.com.au/event/april-2026-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260407T130000
DTEND;TZID=Australia/Melbourne:20260407T160000
DTSTAMP:20260421T225927
CREATED:20251016T232109Z
LAST-MODIFIED:20251016T232310Z
UID:10000571-1775566800-1775577600@shop.acxpa.com.au
SUMMARY:April 2026 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course April 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/april-2026-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260330T133000
DTEND;TZID=Australia/Melbourne:20260411T163000
DTSTAMP:20260421T225927
CREATED:20251016T211209Z
LAST-MODIFIED:20251016T212208Z
UID:10000564-1774877400-1775925000@shop.acxpa.com.au
SUMMARY:May 2026 Tech Support Foundations
DESCRIPTION:The May 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260330T133000
DTEND;TZID=Australia/Melbourne:20260411T163000
DTSTAMP:20260421T225927
CREATED:20251016T210512Z
LAST-MODIFIED:20251016T212013Z
UID:10000563-1774877400-1775925000@shop.acxpa.com.au
SUMMARY:March 2026 Tech Support Foundations
DESCRIPTION:The March 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Foundations-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260326T133000
DTEND;TZID=Australia/Melbourne:20260326T163000
DTSTAMP:20260421T225927
CREATED:20251127T004414Z
LAST-MODIFIED:20251127T231113Z
UID:10000593-1774531800-1774542600@shop.acxpa.com.au
SUMMARY:March 2026 Public Sector Essentials
DESCRIPTION:The March 2026 Public Sector Customer Service Essentials course improves phone\, email and in-person skills via a 3-hour live online course.
URL:https://shop.acxpa.com.au/event/march-2026-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Essentials-Course-Australia-30.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260326T093000
DTEND;TZID=Australia/Melbourne:20260326T123000
DTSTAMP:20260421T225927
CREATED:20251016T120609Z
LAST-MODIFIED:20260406T060019Z
UID:10000556-1774517400-1774528200@shop.acxpa.com.au
SUMMARY:March 2026 Inbound Phone Sales Foundations
DESCRIPTION:The March 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2026-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260324T133000
DTEND;TZID=Australia/Melbourne:20260324T163000
DTSTAMP:20260421T225927
CREATED:20251016T013910Z
LAST-MODIFIED:20251016T020210Z
UID:10000540-1774359000-1774369800@shop.acxpa.com.au
SUMMARY:March 2026 Phone Customer Service Foundations
DESCRIPTION:The March 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260324T093000
DTEND;TZID=Australia/Melbourne:20260324T123000
DTSTAMP:20260421T225927
CREATED:20251016T043013Z
LAST-MODIFIED:20260406T060213Z
UID:10000549-1774344600-1774355400@shop.acxpa.com.au
SUMMARY:March 2026 Reception Foundations
DESCRIPTION:The March 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/march-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Reception-Foundations-Customer-Service-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260319T093000
DTEND;TZID=Australia/Melbourne:20260319T123000
DTSTAMP:20260421T225927
CREATED:20251016T054609Z
LAST-MODIFIED:20251016T055513Z
UID:10000552-1773912600-1773923400@shop.acxpa.com.au
SUMMARY:March 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this March 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/march-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260318T093000
DTEND;TZID=Australia/Melbourne:20260318T123000
DTSTAMP:20260421T225927
CREATED:20251016T025108Z
LAST-MODIFIED:20251016T025108Z
UID:10000545-1773826200-1773837000@shop.acxpa.com.au
SUMMARY:March 2026 Reception Customer Service Essentials
DESCRIPTION:The March 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/march-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260317T133000
DTEND;TZID=Australia/Melbourne:20260317T133000
DTSTAMP:20260421T225927
CREATED:20251016T214409Z
LAST-MODIFIED:20260406T055811Z
UID:10000566-1773754200-1773754200@shop.acxpa.com.au
SUMMARY:March 2026 Frontline Customer Service Essentials
DESCRIPTION:The March 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/march-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Essentials-Course-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260317T093000
DTEND;TZID=Australia/Melbourne:20260317T123000
DTSTAMP:20260421T225927
CREATED:20251016T005015Z
LAST-MODIFIED:20251016T011015Z
UID:10000537-1773739800-1773750600@shop.acxpa.com.au
SUMMARY:March 2026 Customer Service Phone Essentials
DESCRIPTION:The March 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260312T123000
DTEND;TZID=Australia/Melbourne:20260312T163000
DTSTAMP:20260421T225927
CREATED:20250820T044914Z
LAST-MODIFIED:20260115T211613Z
UID:10000511-1773318600-1773333000@shop.acxpa.com.au
SUMMARY:March 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour March 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/march-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/01/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260311T133000
DTEND;TZID=Australia/Melbourne:20260311T163000
DTSTAMP:20260421T225927
CREATED:20251127T023019Z
LAST-MODIFIED:20251127T224912Z
UID:10000595-1773235800-1773246600@shop.acxpa.com.au
SUMMARY:March 2026 Public Sector Foundations
DESCRIPTION:The March 2026 Public Sector Customer Service Foundations course improves phone\, email and in-person skills via 2 x 3-hour live online sessions.
URL:https://shop.acxpa.com.au/event/march-2026-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Foundations-Course-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260310T123000
DTEND;TZID=Australia/Melbourne:20260310T170000
DTSTAMP:20260421T225927
CREATED:20251205T033017Z
LAST-MODIFIED:20260209T215710Z
UID:10000603-1773145800-1773162000@shop.acxpa.com.au
SUMMARY:March 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The March 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/march-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260310T090000
DTEND;TZID=Australia/Melbourne:20260310T170000
DTSTAMP:20260421T225927
CREATED:20251115T061311Z
LAST-MODIFIED:20251115T082211Z
UID:10000580-1773133200-1773162000@shop.acxpa.com.au
SUMMARY:March 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day March 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/march-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260219T133000
DTEND;TZID=Australia/Melbourne:20260219T163000
DTSTAMP:20260421T225927
CREATED:20251016T000409Z
LAST-MODIFIED:20251016T010910Z
UID:10000536-1771507800-1771518600@shop.acxpa.com.au
SUMMARY:February 2026 Customer Service Phone Essentials
DESCRIPTION:The February 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260219T093000
DTEND;TZID=Australia/Melbourne:20260219T123000
DTSTAMP:20260421T225927
CREATED:20251014T225534Z
LAST-MODIFIED:20251014T230428Z
UID:10000534-1771493400-1771504200@shop.acxpa.com.au
SUMMARY:February 2026 Inbound Phone Sales Essentials
DESCRIPTION:The February 2026 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/february-2026-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260218T090000
DTEND;TZID=Australia/Melbourne:20260218T170000
DTSTAMP:20260421T225927
CREATED:20250827T235110Z
LAST-MODIFIED:20251115T081711Z
UID:10000516-1771405200-1771434000@shop.acxpa.com.au
SUMMARY:February 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The February 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/february-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Real-Time-Analyst-for-Contact-Centres-training-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260217T093000
DTEND;TZID=Australia/Melbourne:20260217T123000
DTSTAMP:20260421T225927
CREATED:20250911T082813Z
LAST-MODIFIED:20251016T122811Z
UID:10000524-1771320600-1771331400@shop.acxpa.com.au
SUMMARY:February 2026 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour February 2026 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/february-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260217T093000
DTEND;TZID=Australia/Melbourne:20260217T123000
DTSTAMP:20260421T225927
CREATED:20250911T053110Z
LAST-MODIFIED:20251016T125410Z
UID:10000522-1771320600-1771331400@shop.acxpa.com.au
SUMMARY:February 2026 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour February 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/february-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260213T093000
DTEND;TZID=Australia/Melbourne:20260213T133000
DTSTAMP:20260421T225927
CREATED:20251017T000310Z
LAST-MODIFIED:20251021T222610Z
UID:10000573-1770975000-1770989400@shop.acxpa.com.au
SUMMARY:February 2026 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the February 2026  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/february-2026-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Journey-Mapping-Training-Workshop-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260212T123000
DTEND;TZID=Australia/Melbourne:20260212T170000
DTSTAMP:20260421T225927
CREATED:20251205T005018Z
LAST-MODIFIED:20260205T224710Z
UID:10000598-1770899400-1770915600@shop.acxpa.com.au
SUMMARY:February 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in February 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/february-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/CX-Management-for-Call-Centre-Team-Leaders-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260211T133000
DTEND;TZID=Australia/Melbourne:20260211T163000
DTSTAMP:20260421T225927
CREATED:20251016T053709Z
LAST-MODIFIED:20251016T055311Z
UID:10000551-1770816600-1770827400@shop.acxpa.com.au
SUMMARY:February 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this February 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/february-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Essentials-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR