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SUMMARY:ACXPA SA Launch
DESCRIPTION:ACXPA SA Launch\nWe are very excited to announce the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board. \nACXPA is a new industry association that serves the contact centre\, customer experience (CX)\, digital service and customer service professions in Australia (learn more about ACXPA by clicking here) that is supported by some of the leading industry experts and organisations. \nAt the launch event\, you will: \n\nGain insights about the contact centre\, CX\, digital service and customer service industry in Australia from ACXPA CEO Justin Tippett.\nLearn more about how ACXPA is helping to support and grow our industry.\nMeet the members of the ACXPA South Australia Advisory Board who will be planning and executing local events\, including site tours\, seminars and more.\nMeet and mingle with other industry professionals in a relaxed setting.\n\nDate and Time:\nThe formal launch is on the 27th of April\, commencing at 4:00 pm.  The presentation will be approx 30 minutes\, followed by plenty of time to network with other industry professionals. \nLocation:\nWe have secured the upstairs function room at the Belgian Beer Cafe\, 27 – 29 Ebenezer Place\, Adelaide. \nPrice:\n\nACXPA non-members – $10 (includes drinks and nibbles)\nFREE for ACXPA members!\n\n  \nTICKETS WILL BE AVAILABLE ON THE DOOR! \nLearn more about ACXPA Membership >
URL:https://shop.acxpa.com.au/event/acxpa-sa-launch/
LOCATION:Belgian Beer Cafe\, 27 - 29 Ebenezer Place\, Adelaide\, South Australia\, 5000\, Australia
CATEGORIES:ACXPA State Events
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/03/ACXPA-SA-Formal-Launch.jpg
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DTSTART;VALUE=DATE:20230222
DTEND;VALUE=DATE:20230224
DTSTAMP:20240208T111802Z
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SUMMARY:Workforce Optimisation Conference
DESCRIPTION:Call Design’s Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation.  The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future\, explore industry best practices and leverage expert knowledge and insights on workforce optimisation.
URL:https://shop.acxpa.com.au/event/workforce-optimisation-conference/
CATEGORIES:Networking,Training Courses
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DTSTART;TZID=Australia/Melbourne:20230207T130000
DTEND;TZID=Australia/Melbourne:20230207T140000
DTSTAMP:20230206T230105Z
CREATED:20230119T061022Z
LAST-MODIFIED:20230206T230105Z
UID:10000091-1675774800-1675778400@shop.acxpa.com.au
SUMMARY:How to build the foundations of a CX Program
DESCRIPTION:The case for CX and how to build the foundations of a CX Program\nJoin us for our free workshop for members that is designed to help you build an internal case for CX and provide tips on how to build the foundations of a CX program. \nIn the session\, we will cover the following: \n\nThe rationale of why this is important and how to kick start your journey\nWhat are the tactical steps to take and in what order?\nWhat you can expect to see in the business?\nIs NPS right\, and if so\, how can it be used?\nA framework of how to drive sustainable change.\n\nThe session will provide you with real practical skills delivered by an industry expert and is designed to educate\, not sell. We aim to have time for questions at the end so it’s a great opportunity to hear\, learn and engage with an industry expert with no agenda other than to help you. \nYour facilitator:\nScott Downing\, ACXPA National Advisory Board Member \nScott Downing is a Global Employee and Customer Experience strategist\, and an advocate for Continuous Improvement. \nScott has experience across the SaaS\, Telco and Financial Service sectors across multiple regions and countries and he uses Human Centric Design methods in his work. \nRecently Scott helped a tech Unicorn kick off its CX Strategy and Transformation Program to ensure its success continued. Scott has also led multiple International Teams for large organisations like Telstra and Intuit. In these roles\, Scott was renowned for focusing on Customer Support\, Digital OMNI channel launches/optimisation as well as driving a focus for quality and people development to move the needle. \nScott is originally from the UK and has been in Australia for 15 years. He is the proud Winner of the Customer Service Executive of the Year in Australia and Internationally. \n  \nPrice\nThe event is free for all ACXPA Members. Non-members $75. Don’t have a membership? Learn more > \nDate/Time\nThe event will be held live on the 7th Feb between 13:00 and 14:00 AEDT. \nMembers Info \nMembers\, to enable us to send you the link to the event please make sure you are logged in to your membership account and you will then be able to RSVP below. For members that cannot make it live\, you will be able to watch it on catch-up as part of our resource library. \n 
URL:https://shop.acxpa.com.au/event/how-to-build-the-foundations-of-a-cx-program/
LOCATION:Zoom
CATEGORIES:Member Workshops
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/01/How-to-build-the-foundations-of-a-CX-Program-online-workshop.jpg
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DTSTART;TZID=Australia/Melbourne:20230202T170000
DTEND;TZID=Australia/Melbourne:20230202T183000
DTSTAMP:20230303T013709Z
CREATED:20221130T232820Z
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SUMMARY:Site Tour + 2023 Recruitment and Engagement Insights for contact centres
DESCRIPTION:2023 Recruitment and Engagement Insights for contact centres\nIncluding a tour of the iconic Red Energy building and contact centre!\nJoin us for our first Australian Customer Experience Professionals Association (ACXPA) Victoria event to hear from our expert panel on two of the hottest issues in contact centres today and moving into 2023: Recruitment and Engagement. \nOur venue for this event is the unique and historic building that is home to the Red Energy Contact Centre\, and a brief tour will be included. \nHosted by ACXPA CEO Justin Tippett and Chair of ACXPA Victoria Sean McGinn\, together with an expert panel of local leaders in the fields of contact centre recruitment and employee engagement\, this event will bring you up to speed on the key trends\, case studies\, and practical tips to help you with an issue facing all contact centres today – how to build an engaging culture and reduce attrition in a contact centre along with tips on how to recruit in today’s challenging market. \nNot only will you hear some great tips\, but you’ll also have the chance to engage directly with the panel who will be taking questions to make sure you get all the answers you need. After the formal presentations\, you’ll also have the chance to engage with the panel\, other ACXPA members and industry professionals who are all facing similar issues over some networking drinks and nibbles in the iconic Bryant and May building (with an awesome view on the rooftop!). \nAgenda:\n\nShort tour of the Red Energy Contact Centre and the iconic Bryant and May building.\nIntroduction to The Australian Customer Experience Professionals Association (ACXPA)\nPresentation of key trends\, case studies and hot tips!\nPanel Discussion and Q&A\nNetworking\, drinks and nibbles in a beautiful setting!\n\nYour expert panel includes:\n\nShannon Fox – Customer Solutions Manager\, Red Energy (A multiple award-winning ~300-seat contact centre based in Cremorne (next to Richmond!)\nJames Witcombe\, Director of Smaart Recruitment (and Author of Australia’s leading Contact Centre industry benchmarking survey and mentoring program)\nSharon Hoffman – Talent Acquisition Lead\, Probe Group (Probe is the largest Outsourcer/BPO in Australia with hundreds of employees right here in Victoria)\nFazra Caleel\, City of Casey – Organisation Design & Capability Consultant (One of the largest councils in Victoria\, winner of numerous customer service awards and a hybrid working model for contact centre employees)\n\nPrice: \n\nThis event is free for ACXPA Members (View memberships options >)\nNon-members\, $15.00 ex GST per person (includes drinks and nibbles)\n\nAbout ACXPA \nThe Australian Customer Experience Professionals Association (ACXPA) is a new industry association that connects the contact centre\, customer experience\, digital service\, customer service and employee experience professions in Australia to create better customer\, business\, career and industry outcomes. \n\nLearn more about ACXPA >\nView Membership options >\n\n  \nA great opportunity to see inside the iconic Red Energy Contact Centre and learn tips and strategies on how to overcome two of the biggest challenges for contact centres today; recruitment and retention.
URL:https://shop.acxpa.com.au/event/2023-recruitment-and-engagement-insights-vic-feb-22/
LOCATION:Red Energy Head office\, 570 Church St\, Cremorne\, Victoria\, 3000\, Australia
CATEGORIES:Networking,Site Tour
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2022/11/ACXPA-Victoria-Insights-Event-at-Red-Energy-Contact-Centre.jpg
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