BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ACXPA Events - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:ACXPA Events X-ORIGINAL-URL:https://shop.acxpa.com.au X-WR-CALDESC:Events for ACXPA Events REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Australia/Melbourne BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20220402T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20221001T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20230401T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20230930T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20240406T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20241005T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250405T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20251004T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20260404T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20261003T160000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Brisbane BEGIN:STANDARD TZOFFSETFROM:+1000 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20230101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Adelaide BEGIN:STANDARD TZOFFSETFROM:+1030 TZOFFSETTO:+0930 TZNAME:ACST DTSTART:20220402T163000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0930 TZOFFSETTO:+1030 TZNAME:ACDT DTSTART:20221001T163000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1030 TZOFFSETTO:+0930 TZNAME:ACST DTSTART:20230401T163000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0930 TZOFFSETTO:+1030 TZNAME:ACDT DTSTART:20230930T163000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1030 TZOFFSETTO:+0930 TZNAME:ACST DTSTART:20240406T163000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0930 TZOFFSETTO:+1030 TZNAME:ACDT DTSTART:20241005T163000 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20251002T140000 DTEND;TZID=Australia/Melbourne:20251002T150000 DTSTAMP:20260610T224359 CREATED:20241226T051457Z LAST-MODIFIED:20241226T051457Z UID:10000419-1759413600-1759417200@shop.acxpa.com.au SUMMARY:Call Centre Roundtable October 2025 DESCRIPTION:Call Centre Roundtable October 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-october-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20251001T140000 DTEND;TZID=Australia/Melbourne:20251001T150000 DTSTAMP:20260610T224359 CREATED:20241226T031109Z LAST-MODIFIED:20241226T060332Z UID:10000409-1759327200-1759330800@shop.acxpa.com.au SUMMARY:CX Roundtable October 2025 DESCRIPTION:CX Roundtable October 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-october-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250904T140000 DTEND;TZID=Australia/Melbourne:20250904T150000 DTSTAMP:20260610T224359 CREATED:20241226T051243Z LAST-MODIFIED:20241226T051243Z UID:10000418-1756994400-1756998000@shop.acxpa.com.au SUMMARY:Call Centre Roundtable September 2025 DESCRIPTION:Call Centre Roundtable September 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-september-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250903T140000 DTEND;TZID=Australia/Melbourne:20250903T150000 DTSTAMP:20260610T224359 CREATED:20241226T030912Z LAST-MODIFIED:20241226T060318Z UID:10000408-1756908000-1756911600@shop.acxpa.com.au SUMMARY:CX Roundtable September 2025 DESCRIPTION:CX Roundtable September 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-september-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250807T140000 DTEND;TZID=Australia/Melbourne:20250807T150000 DTSTAMP:20260610T224359 CREATED:20241226T051046Z LAST-MODIFIED:20241226T051949Z UID:10000417-1754575200-1754578800@shop.acxpa.com.au SUMMARY:Call Centre Roundtable August 2025 DESCRIPTION:Call Centre Roundtable August 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-august-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250806T140000 DTEND;TZID=Australia/Melbourne:20250806T150000 DTSTAMP:20260610T224359 CREATED:20241226T030837Z LAST-MODIFIED:20241226T060308Z UID:10000407-1754488800-1754492400@shop.acxpa.com.au SUMMARY:CX Roundtable August 2025 DESCRIPTION:CX Roundtable August 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-august-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250708T170000 DTEND;TZID=Australia/Melbourne:20250708T193000 DTSTAMP:20260610T224359 CREATED:20250624T024638Z LAST-MODIFIED:20250624T234736Z UID:10000478-1751994000-1752003000@shop.acxpa.com.au SUMMARY:Recruitment Trends in CX & Call Centres DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nRecruitment Trends in CX & Call Centres\nGreat CX starts with great people – but finding (and keeping) the right talent is easier said than done. \nThis engaging panel event brings together experienced CX professionals from recruitment\, education\, and industry leadership to explore what’s changing in the hiring market\, which skills are on the rise\, and how the best employers are adapting to compete for top performers. \nExpect smart insights\, practical takeaways\, and plenty of time for drinks\, nibbles\, and quality conversation with your fellow CX & Call Centre leaders. \nThanks to our QLD State sponsors LinkABLE and u&u Recruitment Partners\, this is a FREE EVENT. \n To secure your place\, please RSVP on the ticket below.  \n8 JULY 2025   |   5:00 PM – 7:30 PM   |   \n12/259 Queen Street\, BRISBANE\, QLD \nIncludes drinks\, nibbles & networking! \n[/vc_column_text][/vc_column][/vc_row][vc_row type=”color” bg_color=”#FF0000″ padding_bottom=”20″ el_class=”hide-for-visitor hide-for-subscriber hide-for-individual hide-child-business hide-child-vendor”][vc_column][vc_column_text css=”.vc_custom_1750808850624{padding-right: 10px !important;padding-left: 10px !important;}” text_color=”#FFFFFF”] \nPlease log in as an Individual Member to RSVP for this event.  \n(All employees with an allocated individual membership can RSVP to this event directly – they just need to log into their account) \n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/recruitment-trends-in-cx-call-centres/ LOCATION:u&u Recruitment Partners\, 12/259 Queen Street\, Brisbane\, Queensland\, 4000\, Australia CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Networking ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Recruitment-Trends-in-CX-Call-Centres-PROMO-QLD.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250703T140000 DTEND;TZID=Australia/Melbourne:20250703T150000 DTSTAMP:20260610T224359 CREATED:20241226T050935Z LAST-MODIFIED:20241226T050935Z UID:10000416-1751551200-1751554800@shop.acxpa.com.au SUMMARY:Call Centre Roundtable July 2025 DESCRIPTION:Call Centre Roundtable July 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-july-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250702T140000 DTEND;TZID=Australia/Melbourne:20250702T150000 DTSTAMP:20260610T224359 CREATED:20241226T030756Z LAST-MODIFIED:20241226T060250Z UID:10000406-1751464800-1751468400@shop.acxpa.com.au SUMMARY:CX Roundtable July 2025 DESCRIPTION:CX Roundtable July 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-july-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20250507T140000 DTEND;TZID=Australia/Brisbane:20250507T170000 DTSTAMP:20260610T224359 CREATED:20250401T182821Z LAST-MODIFIED:20250404T044246Z UID:10000470-1746626400-1746637200@shop.acxpa.com.au SUMMARY:Yarra Valley Water Call Centre Tour DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nYarra Valley Water Call Centre Tour\nStep Inside One of Australia’s Leading Contact Centres\nJoin us for an exclusive behind-the-scenes site tour and discover how YVW delivers exceptional customer experiences every day. From managing high volumes of enquiries to the strategies that empower their teams\, this is your opportunity to learn directly from one of the most respected contact centre operations in the country. \n? What You’ll Experience: \n• Guided Tour of YVW’s contact centre facilities\n• Five Dedicated Station Stops\, including:\n– Team Leaders\n– Operations Team\n– Reporting & Analytics\n– Service Experience\n– Case Management \nEach station will offer a focused deep dive with team members sharing their expertise\, tools\, and strategies firsthand. \n• Live Demonstrations of systems and tools driving performance\n• First-hand Insights from leaders across the operation\n• Afternoon Tea and informal networking with CX and contact centre peers\n• A rare opportunity to ask questions and exchange ideas with fellow professionals \nWhether you’re in management\, operations\, workforce planning or tech\, this tour will provide practical ideas and inspiration you can take back to your own workplace. \n? Limited Spots Available – Secure Yours Today! \nFree for ACXPA Members | $27 for Non-Members \nSpots are strictly limited for this exclusive behind-the-scenes tour of one of Australia’s most customer-focused contact centres. \nWhether you’re a seasoned contact centre professional or just starting out\, this event offers rare access to real-world insights you won’t find anywhere else. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=”.vc_custom_1743714093820{margin-top: 10px !important;margin-right: 10px !important;margin-bottom: 10px !important;margin-left: 10px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 18px !important;padding-left: 10px !important;background-color: #E9FEFF !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 2px !important;border-color: #000000 !important;}” text_color=”#000000″] \nWant to Gain Access to Australia’s Best Call Centre Resources? \nPlus\, save instantly on this site visit! \nAttend this event for free\, plus you’ll save at least 50% on all ACXPA events\, 25% off all live training courses and gain instant access to Australia’s best call centre resources. \nView Membership Options > \n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/yarra-valley-water-call-centre-tour-2025/ LOCATION:Yarra Valley Water\, 25 Lucknow Street\, Mitcham\, Victoria\, 3132\, Australia CATEGORIES:ACXPA State Events,ACXPA Victoria,Industry Event (in-person),Site Tour ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/Yarra-Valley-Water-Site-Tour-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250507T140000 DTEND;TZID=Australia/Melbourne:20250507T150000 DTSTAMP:20260610T224359 CREATED:20241226T030628Z LAST-MODIFIED:20250324T220113Z UID:10000404-1746626400-1746630000@shop.acxpa.com.au SUMMARY:CX Roundtable May 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 7 May 2025 | 2:00 PM – 3:00 PM AEST | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250501T140000 DTEND;TZID=Australia/Melbourne:20250501T150000 DTSTAMP:20260610T224359 CREATED:20241226T050535Z LAST-MODIFIED:20241226T050535Z UID:10000414-1746108000-1746111600@shop.acxpa.com.au SUMMARY:Call Centre Roundtable May 2025 DESCRIPTION:Call Centre Roundtable May 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250403T140000 DTEND;TZID=Australia/Melbourne:20250403T150000 DTSTAMP:20260610T224359 CREATED:20241226T050321Z LAST-MODIFIED:20241226T050321Z UID:10000413-1743688800-1743692400@shop.acxpa.com.au SUMMARY:Call Centre Roundtable April 2025 DESCRIPTION:Call Centre Roundtable April 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250402T140000 DTEND;TZID=Australia/Melbourne:20250402T150000 DTSTAMP:20260610T224359 CREATED:20241226T030231Z LAST-MODIFIED:20250324T220048Z UID:10000403-1743602400-1743606000@shop.acxpa.com.au SUMMARY:CX Roundtable April 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 2 April 2025 | 2:00 PM – 3:00 PM AEDT | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-2nd-April-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250306T140000 DTEND;TZID=Australia/Melbourne:20250306T150000 DTSTAMP:20260610T224359 CREATED:20241226T045825Z LAST-MODIFIED:20241226T045825Z UID:10000412-1741269600-1741273200@shop.acxpa.com.au SUMMARY:Call Centre Roundtable March 2025 DESCRIPTION:Call Centre Roundtable March 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-march-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250305T140000 DTEND;TZID=Australia/Melbourne:20250305T150000 DTSTAMP:20260610T224359 CREATED:20241226T025959Z LAST-MODIFIED:20241226T060149Z UID:10000401-1741183200-1741186800@shop.acxpa.com.au SUMMARY:CX Roundtable March 2025 DESCRIPTION:CX Roundtable March 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-march-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250206T140000 DTEND;TZID=Australia/Melbourne:20250206T150000 DTSTAMP:20260610T224359 CREATED:20241226T043448Z LAST-MODIFIED:20241226T045832Z UID:10000411-1738850400-1738854000@shop.acxpa.com.au SUMMARY:Call Centre Roundtable February 2025 DESCRIPTION:Call Centre Roundtable February 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-february-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250205T140000 DTEND;TZID=Australia/Melbourne:20250205T150000 DTSTAMP:20260610T224359 CREATED:20241226T031355Z LAST-MODIFIED:20241226T060138Z UID:10000402-1738764000-1738767600@shop.acxpa.com.au SUMMARY:CX Roundtable February 2025 DESCRIPTION:CX Roundtable February 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-february-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20241128T173000 DTEND;TZID=Australia/Brisbane:20241128T193000 DTSTAMP:20260610T224359 CREATED:20241021T051153Z LAST-MODIFIED:20241128T062646Z UID:10000379-1732815000-1732822200@shop.acxpa.com.au SUMMARY:Psychosocial Hazards and Workplace Integration DESCRIPTION:Psychosocial Hazards and Workplace Integration\nHot Topic Alert! Join Us for our next ACXPA QLD Event on Psychosocial Safety! \nAre you ready to tackle one of the most pressing issues in today’s workplace? \nPsychosocial safety is at the forefront of conversation\, and we have THREE industry experts lined up to guide you through this crucial topic! \nWhat to Expect:\nIn this engaging and thought-provoking session\, thanks to our event sponsor linkABLE\, we’ll dive deep into key topics\, including: \n1️⃣ Understanding the Psychosocial Hazards Code of Practice: Get to grips with what it is and its far-reaching implications for your workplace. \n2️⃣ Reflecting on Implementation: Discover how the code applies specifically within a call centre environment and what it means for your teams. \n3️⃣ Leadership’s Role: Learn from our experts about how leaders and managers can foster safe and supportive workplaces in high-pressure settings. \n4️⃣ Beyond Compliance: Get an actionable plan to move from a compliance/risk-based approach to one that actively promotes employees thriving and flourishing. Join the conversation and explore strategies to make this a reality! \nWhy Attend? \nThis is your chance to network and gain invaluable insights\, share experiences\, and collaborate with fellow leaders who are just as passionate about creating safer\, healthier workplaces. \nOur Experts: \nWe’re thrilled to have secured an expert panel\, facilitated by our QLD Chair\, Sarah Stone: \n\nKelly Segat\, Senior Managing Director\, Starling Advisory Group\nJo Bassett\, Occupational Therapist and Diversity and Inclusion Coach\, Working Savvy\nMark Oostergo\, Chief Executive\, Australian Psychological Services\n\nPrice: \nOn behalf of ACXPA and our Event Sponsor\, LinkABLE\, this event is completely free to attend (including networking drinks!); however\, you MUST RSVP by 15:00 AEST (Brisbane\, Australia) below to secure your place. \nDon’t miss out on this opportunity to be part of a vital conversation that can transform your workplace culture! URL:https://shop.acxpa.com.au/event/qld-psychosocial-hazards-and-workplace-integration/ LOCATION:Workplace 365\, Level 4\, 260 Queen Street\, Brisbane\, Queensland\, 4000\, Australia CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Networking ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Psychosocial-Hazards-PROMO-ACXPA-QLD.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20241009T103000 DTEND;TZID=Australia/Melbourne:20241009T123000 DTSTAMP:20260610T224359 CREATED:20240827T105021Z LAST-MODIFIED:20241114T232553Z UID:10000333-1728469800-1728477000@shop.acxpa.com.au SUMMARY:Energy QLD Site Tour DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nEnergy QLD Site Tour\nJoin us for networking\, a site tour and a panel discussion sharing insights from the contact centre and CX operations team at Energy QLD. \nAgenda:  \n\n10:30 – arrivals\, networking\n11:30 -12.30 – site tour\, panel discussion and presentation on key contact centre/CX insights from the team at Energy QLD.\n\nThis is a free event\, but you need to register your RSVP below and spaces are limited\, so get in quick to secure your place! \nAbout Energy QLD\nEnergy Queensland is Australia’s largest\, wholly government-owned electricity company. \nThey service customers and communities through their distribution businesses Energex and Ergon Energy Network\, their regional Queensland retailer Ergon Energy Retail\, and their integrated energy solutions provider Yurika. \nWith more than 8\,200 employees\, they energise Queensland communities right across the state and\, through Yurika’s services\, increasingly to a growing national footprint. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/energy-qld-site-tour/ LOCATION:Energy QLD\, 26 Reddacliff Street\, Newstead\, Queensland\, 4006\, Australia CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Site Tour ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/08/Energy-QLD-Site-Tour-9-October-2024.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20241002T123000 DTEND;TZID=Australia/Melbourne:20241002T133000 DTSTAMP:20260610T224359 CREATED:20240924T212108Z LAST-MODIFIED:20240926T221243Z UID:10000334-1727872200-1727875800@shop.acxpa.com.au SUMMARY:CX Roundtable with Special Guest Laura Mazin DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nCX Roundtable with Special Guest Laura Mazin\n[/vc_column_text][vc_column_text css=””] \nEach month\, we interview a special guest on our CX Roundtables who graciously contribute their time\, insights and expertise in giving back to our industry. \nThere is no cost to join our Roundtables\, and they are not sponsored or endorsed by any vendors – the roundtables are to simply enable fellow CX practitioners to come together in a welcoming environment and sharing learnings. \nThe format each month is an approx 40-minute conversation\, followed by ~20 minutes of live Q&A where you have the opportunity to ask questions of our guest. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAbout This Month’s Special Guest\, Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row gap=”10″ content_placement=”middle”][vc_column width=”2/3″][vc_column_text css=””] \nLaura Mazin is a self-confessed “customer-obsessed” leader with over 30 years of international\, multi-sector experience as a transformational change agent. \nAfter a great 25-year career at Telstra\, where Laura held many complex operational leadership roles\, she then found her love for CUSTOMERS. \nNow leading her own boutique CX consulting business – AchieveAble\, as well as being an independent advisor to Bain and Co’s NPSx\, Laura is elbow-deep in helping organisations truly improve their customer experiences \nCX Roundtable Key Topic: Moving from reactive to proactive/predictive CX![/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”88424″ img_size=”full” alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nHow to Join the CX Roundtable with Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88413″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \nAs a visitor\, you can watch any upcoming CX Roundtables live for free by either subscribing to ACXPA or registering for a specific Roundtable on Linkedin. \nACXPA Members have the added bonus of being able to watch all previous CX Roundtables at any time in the Video Library and download slides/diagrams used in the presentations (along with a heap of other membership benefits!). \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Memberships >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88411″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Subscriber\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=””]1.  Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on Linkedin Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””]By upgrading to a Membership\, if you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in the Member’s Video Library >[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Upgrade Membership >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-subscriber hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88412″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Member\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_row_inner gap=”10″][vc_column_inner width=”1/2″][vc_column_text css=””]1.   Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on LinkedIn Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””] \nIf you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in your Video Library > \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/2″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/2″]View Video Library >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAdditional Links: \n\nLearn more about being a guest on our CX Roundtables >\nView previous special guests >\n\n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/cx-roundtable-with-special-guest-laura-mazin/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2024/09/ACXPA-LinkedIn-LIVE-CX-Roundtable-Laura-Mazin.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20240718T173000 DTEND;TZID=Australia/Melbourne:20240718T193000 DTSTAMP:20260610T224359 CREATED:20240617T134424Z LAST-MODIFIED:20241114T232526Z UID:10000302-1721323800-1721331000@shop.acxpa.com.au SUMMARY:ACXPA QLD Launch DESCRIPTION:ACXPA QLD Launch Event\nJoin us for our very first ACXPA Queensland event featuring two great speakers and a chance to mingle with others working in the contact centre and customer experience industry in Queensland. \nThe Australian Customer Experience Professionals Association (ACXPA) is an exciting new industry association for contact centre and customer experience professionals working across voice\, digital\, and in-person channels (learn more about us >). \nMembers gain access to global best practices\, leading industry insights and resources\, including the Australian Contact Centre Rankings\, world-class training and powerful networking and support tools. \nBe part of history and join us for a great event featuring two great speakers sharing their insights into the upcoming industry trends and how to strengthen the link between Employee Experience and Customer Experience. \nOur Guest Speakers \nWe’re thrilled to feature two expert speakers for our ACXPA QLD Launch event: \n\nCloe Kernick\, General Manager Customer & Market Operations at Energy QLD\, will be providing some great insights into the trends to look out for in the back half of 2024 and into 2025.\nRachel Lane\, Head of Customer Success at The Lottery Office sharing sustainability wins and the link to Employee and Customer Experience\n\nVenue: \nThe Lawn Bar\, 44 Ferry St\, Kangaroo Point QLD 4169 \nDate and Time: \nThursday\, 18th of July from 5.30 pm to 7:30 pm \nTicketing: \nThanks to our generous event sponsors\, our welcome event is completely free\, but you must register for a ticket below. \nAttendees will receive a welcome drink on arrival and there will be a grazing platter/nibbles with a cash bar for any further purchases. \nThanks to Event Sponsors linkABLE and MaxContact Australia for sponsoring our first event in QLD! \nTickets are now closed! \nSubscribe to make sure you don’t miss the next one > \n  URL:https://shop.acxpa.com.au/event/acxpa-qld-launch/ LOCATION:The Lawn Bar\, 44 Ferry St\, Kangaroo Point\, Queensland\, 4169\, Australia CATEGORIES:ACXPA Queensland,Industry Event (in-person),Networking ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/ACXPA-Queensland-Launch-Event-18-July-2024.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20231207T123000 DTEND;TZID=Australia/Melbourne:20231207T133000 DTSTAMP:20260610T224400 CREATED:20231129T110518Z LAST-MODIFIED:20240816T234341Z UID:10000217-1701952200-1701955800@shop.acxpa.com.au SUMMARY:Meet the #1 Contact Centre in Australia DESCRIPTION:Meet the #1 Contact Centre in Australia!\nMeet the leaders of Australia’s #1 ranked contact centre for the past two months and discover some of their secrets for success! \nThe City of Onkaparinga has been assessed as the best contact centre in Australia in the ACXPA Call Centre Rankings report that commenced in August 2023. \nThe rankings are determined by mystery shopping calls that assess the contact centre experience across 48 different performance elements to generate three key metrics: \n\nThe Contact Centre Accessibility Score (CCAS) captures how easy was it to connect to a live contact centre agent.\nThe Quality Insights Score (QIS)  measures the experience received during the interaction with the live contact centre agent.\nAn overall performance score that combines the two scores above with proprietary weightings on the competencies that influence the customer experience the most to determine the overall ranking results.\n\nView the latest Call Centre Ranking reports > \nIntroduction to City of Onkaparinga\nThe City of Onkaparinga is South Australia’s largest metropolitan council\, delivering services to more than 160\, 000 residents across the area of 518 square kilometres. It covers a diverse range of suburbs and areas\, including coastal regions\, urban areas\, and rural landscapes. \nTheir work is guided by our organisational values\, quality service delivery\, customer responsiveness and community input. \nApproximately 185\,000 customers contact the City of Onkaparinga per year to access our services through a variety of contact channels. \nMeet our Guests \nJulie Janssan\, Acting Team Leader Marketing & Communications \nJulie is an experienced customer service professional with 32 years of experience in retail\, banking\, utilities\, and local government sectors. \nHer career at the City of Onkaparinga started as a Team Coordinator\, she worked her way up to the role of Team Leader Customer Relations\, successfully leading a team of over 45 staff across five sites for the past 15 years. Julie manages a 20-seat contact centre and oversees over the counter services at five locations across the city. \nJulie’s leadership style focuses on customer experience and continuous improvement\, championing initiatives to refine processes and optimise service delivery. Julie is dedicated to the team in creating memorable interactions and understands the importance of a team committed to providing exceptional service. \nWith experience ranging from direct customer interactions to strategic management\, Julie has demonstrated dedication to elevating customer experience standards. Committed to team growth\, she ensures that each team member is provided extensive training and coaching\, so each team member reaches their full potential. \nAs she embarks on new opportunities in a secondment as Team Leader Marketing and Communications at the City of Onkaparinga\, Julie brings with her a wealth of experience\, a passion for customer service excellence\, and a proven track record of effective team management. \nHannah Stevens\, Acting Team Leader Customer Relations \nHannah Stevens has devoted the past 11 years of her professional journey in customer service excellence. She began her career at the City of Onkaparinga council\, where she started as a Customer Relations Officer. Over time\, she explored different roles in teams including marketing\, development services\, and information management. \nHannah’s leadership journey started when returning to the Customer Relations Team. Hannah secured a permanent position as a Coordinator in the Customer Relations Team. Leveraging opportunities from LG Professionals SA\, she completed the Management Challenge and the Emerging Leaders Program\, enhancing her leadership experience. \nHannah is all about creating a workplace where productivity and enjoyment go hand in hand. Incorporating service delivery and a positive team culture. She recognises each team member’s strengths and guides them to grow professionally and personally. \nShe’s dedicated to improving service delivery and customer experience\, evident in her coaching and continuous improvement efforts. Hannah always aims to take the customer journey to the highest standards of professionalism and satisfaction. \nCurrently on secondment as the Team Leader of Customer Relations at the City of Onkaparinga\, Hannah is proud to lead a high-performing team that consistently delivers outstanding results. \nHow to Attend\nThe Contact Centre Manager Roundtables are free to attend for all ACXPA Subscribers and Members! \n \nBeing an ACXPA Subscriber provides a range of benefits\, including access to all of our industry roundtables\, where you get to meet and learn from leading contact centres and CX professionals every fortnight. It’s completely free to subscribe and your inbox will not be spammed! Subscribe here > \nAnd if you’d really like to step it up\, an ACXPA Membership unlocks exclusive industry insights\, a video library of all our Member Symposiums and Roundtables\, access to a powerful Members Directory\, industry resources you can download including Erlang Calculators\, Journey Maps and more. \nAnnual Memberships start at just $197 per year. Learn more about ACXPA Memberships > URL:https://shop.acxpa.com.au/event/meet-the-1-contact-centre-in-australia/ LOCATION:Zoom CATEGORIES:Call Centre Roundtables,Online Roundtables,Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/11/ACXPA-Roundtable-7-Dec-2023-Share.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20230919T133000 DTEND;TZID=Australia/Melbourne:20230919T153000 DTSTAMP:20260610T224400 CREATED:20230626T070140Z LAST-MODIFIED:20230815T073909Z UID:10000150-1695130200-1695137400@shop.acxpa.com.au SUMMARY:September 2023 ACXPA Members Symposium DESCRIPTION:Septemeber 2023 ACXPA Members Symposium\nJoin us live for the September 2023 ACXPA Members Symposium which this time\, is all about the Contact Centre! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you >\n \n\nConfirmed Speakers and topics for the September 2023 ACXPA Members Symposium:\nSave the date! Speakers will be announced soon. \nThe September 2023 Members Symposium will have a contact centre theme so if you work in a contact centre\, this is one you don’t want to miss! URL:https://shop.acxpa.com.au/event/september-2023-acxpa-members-symposium/ LOCATION:Live Stream ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/September-2023-ACXPA-Members-Symposium.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20230815T133000 DTEND;TZID=Australia/Melbourne:20230815T153000 DTSTAMP:20260610T224400 CREATED:20230626T070043Z LAST-MODIFIED:20230814T031653Z UID:10000149-1692106200-1692113400@shop.acxpa.com.au SUMMARY:August 2023 ACXPA Members Symposium DESCRIPTION:August 2023 ACXPA Members Symposium\nJoin us live for the August 2023 ACXPA Members Symposium! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you > or jump straight to the options: Individual Membership   |   Business Membership   |   Vendor Membership \n \n\nConfirmed Speakers and topics for the August 2023 ACXPA Members Symposium:\nKey considerations before collecting Voice of the Customer Data\nUsing Voice of Customer data is key in any CX program. Before you start collecting data what do you need to consider ensuring data can be used to deliver the most value to your program?  These tips help you to future proof your data collection methods \nPresented by Linda Battin\, National CX & Insights Manager\, Compass Group Australia \n\nUnlocking data’s potential: Building engaging customer conversations\n  \n \nKevin is back to present some practical tips that can help CX Professionals deliver improved outcomes through the use of data. \nAnd if we’re lucky\, Kevin might throw in a few cooking tips as well (for those that don’t know Kevin was also a contestant on Masterchef)! \nIn this presentation\, you’ll learn how to: \n\nHarness data to gain deeper customer insights and create tailored messages that resonate\nAlign Campaign Strategy and Data: Develop a strategic campaign that aligns seamlessly with your data\nMeasure success with metrics and analytics: Quantify the impact of your data-driven campaigns using meaningful metrics\n\nPresented by Kevin Perry\, Director – Data and Personalisation & Data Driven Communications\, IVE Group \n\nIntroduction to Human-Centered Design (Part 2)\n  \n \nIn our four-part series of all things Human Centred Design\, in this presentation\, the focus is on how to identify problems and define opportunities for design. \nIn this presentation\, you’ll learn how to: \nPresented by Rod Netterfield\, Director – Humind URL:https://shop.acxpa.com.au/event/august-2023-acxpa-members-symposium/ LOCATION:Live Stream ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/August-2023-ACXPA-Members-Symposium.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20230719T120000 DTEND;TZID=Australia/Melbourne:20230719T130000 DTSTAMP:20260610T224400 CREATED:20240208T111801Z LAST-MODIFIED:20240208T111801Z UID:10000152-1689768000-1689771600@shop.acxpa.com.au SUMMARY:Mental Health & Resilience Webinar: Tips to Enhance Team Engagement DESCRIPTION:Do you want to take a proactive approach to creating a thriving work environment? Join us on 19th July for an empowering webinar that will equip Team Leaders and Managers with the essential tools to make a positive impact on your team’s mental health and wellbeing. ?? \n? Be inspired by ⁠Dr Liz Kirk (PhD) from ⁠Beyond Ergo in an interactive talk that will revolutionise the way you approach mental health in the workplace. Discover a treasure trove of easy-to-implement techniques that will help you reduce stress among your team\, initiate meaningful conversations about mental health and foster a supportive team environment that breeds success. \nDuring this talk\, you’ll gain access to research-backed tips and actions that can improve retention\, boost engagement and tackle presenteeism and absenteeism. If you’re looking to build happier\, more engaged\, and more productive team\, this webinar is for you! ? ? \nKey takeaways you don’t want to miss: \n1. Master a range of practical actions: Learn targeted stretches\, mindfulness exercises and other actionable steps to reduce both mental and physical stress. These simple practices can make an immediate difference in your team’s overall wellbeing. \n2. Start ongoing mental health conversations: No more meeting preparation time needed! You’ll access resources to effortlessly initiate conversations about mental health during your team meetings. Gain the tools and knowledge to lead these discussions effectively. \n3. Build confidence in stress management: Receive valuable handouts\, coaching sheets and additional resource links to enhance your confidence in discussing stress and stress management with your team. Gain the necessary skills to support your team members and cultivate a healthier work environment. \n4. Understand the signs of ongoing mental distress: Explore our comprehensive handout on the Symptoms of Ongoing Mental Distress to understand the different stages and indicators of long-term stress. By recognising these signs\, you’ll be better equipped to address and alleviate mental health challenges within your team. \n5. Raise awareness and improve team performance: Encourage your team to join in action demonstrations during team meetings and experience immediate stress reduction. By incorporating these activities into your routine\, you’ll not only boost awareness but also improve team performance and overall engagement. \nOverview of Webinar | Benefits of Attending: \n? Join our engaging webinar to discover why these easy-to-implement actions should be the first step in your mental health toolbox. \n? Designed to be seamlessly integrated into team meetings\, from mindful moments to targeted stretches\, we’ll introduce you to simple\, no-cost activities that deliver practical benefits and make mental health care enjoyable. \nAt the end of the session\, you’ll be sent the key takeaways\, including a range of handouts\, coaching sheets and links for additional resources and reading material. \nTake the leap and join us for this engaging webinar to have a positive impact on your team’s wellbeing URL:https://shop.acxpa.com.au/event/mental-health-resilience-webinar-tips-to-enhance-team-engagement/ LOCATION:Zoom CATEGORIES:Webinars ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2023/07/1687412337356.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20230718T133000 DTEND;TZID=Australia/Melbourne:20230718T153000 DTSTAMP:20260610T224400 CREATED:20230626T014514Z LAST-MODIFIED:20230626T014514Z UID:10000148-1689687000-1689694200@shop.acxpa.com.au SUMMARY:July 2023 ACXPA Members Symposium DESCRIPTION:July 2023 ACXPA Members Symposium\nJoin us live for the July 2023 ACXPA Members Symposium! \nOn the 3rd Tuesday of each month\, we host a Members Symposium that is free for all ACXPA members\, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres\, customer experience\, digital service and customer service. \nEach presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations\, all the presenters join us live for a Q&A session to answer any questions\, provide additional insights etc. \n\n\nYou need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you >\n \n\nConfirmed Speakers and topics for the July 2023 ACXPA Members Symposium:\n\nKevin Perry; How marketing technology can be used to drive great CX\nNant Nissen; Tips to improve resilience for remote/home-based workers\n\nFurther presenter announcements are coming soon! URL:https://shop.acxpa.com.au/event/july-2023-acxpa-members-symposium/ LOCATION:Live Stream ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/06/July-2023-ACXPA-Members-Symposium.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20230502T110000 DTEND;TZID=Australia/Melbourne:20230502T123000 DTSTAMP:20260610T224400 CREATED:20230407T014646Z LAST-MODIFIED:20230831T005546Z UID:10000107-1683025200-1683030600@shop.acxpa.com.au SUMMARY:ACXPA Members Symposium #1 DESCRIPTION:ACXPA Members Symposium #1\nJoin us live for the first ACXPA Members Symposium to fast-track your knowledge and hear directly from five industry experts each sharing 5 tips. ACXPA Live Symposiums are held monthly and enable you to keep across best-practice covering contact centres\, customer experience\, digital service and customer service. \nNo sales pitches\, vendor guest spots etc – just tips\, best practice and thought leadership designed to help you succeed. \nThe topics for our first live ACXPA Members Symposium are: \n\nDeanne Martin – 5 Tips to attract and retain customer service employees\nDavid Stone – 5 Tips to improve efficiency in your business using technology\nRod Netterfield – 5 Tips to successful Customer Journey Mapping\nNadine Power – 5 Tips to improve performance management in your contact centre\nSimon Blair – 5 Tips to improve your coaching\n\nEach presenter has a maximum of 15 minutes so it’s a great way for you to fast-track your skills! \n \n  \nThis event is exclusive to ACXPA Members only. Click here to learn more about ACXPA Memberships > \nIf you are a member\, please log in to see the RSVP button! \n  URL:https://shop.acxpa.com.au/event/acxpa-members-symposium-1/ LOCATION:Live Stream ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2023/04/Members-Symposium-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Adelaide:20230427T160000 DTEND;TZID=Australia/Adelaide:20230427T170000 DTSTAMP:20260610T224400 CREATED:20230314T040637Z LAST-MODIFIED:20240816T235614Z UID:10000100-1682611200-1682614800@shop.acxpa.com.au SUMMARY:ACXPA SA Launch DESCRIPTION:ACXPA SA Launch\nWe are very excited to announce the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board. \nACXPA is a new industry association that serves the contact centre\, customer experience (CX)\, digital service and customer service professions in Australia (learn more about ACXPA by clicking here) that is supported by some of the leading industry experts and organisations. \nAt the launch event\, you will: \n\nGain insights about the contact centre\, CX\, digital service and customer service industry in Australia from ACXPA CEO Justin Tippett.\nLearn more about how ACXPA is helping to support and grow our industry.\nMeet the members of the ACXPA South Australia Advisory Board who will be planning and executing local events\, including site tours\, seminars and more.\nMeet and mingle with other industry professionals in a relaxed setting.\n\nDate and Time:\nThe formal launch is on the 27th of April\, commencing at 4:00 pm.  The presentation will be approx 30 minutes\, followed by plenty of time to network with other industry professionals. \nLocation:\nWe have secured the upstairs function room at the Belgian Beer Cafe\, 27 – 29 Ebenezer Place\, Adelaide. \nPrice:\n\nACXPA non-members – $10 (includes drinks and nibbles)\nFREE for ACXPA members!\n\n  \nTICKETS WILL BE AVAILABLE ON THE DOOR! \nLearn more about ACXPA Membership > URL:https://shop.acxpa.com.au/event/acxpa-sa-launch/ LOCATION:Belgian Beer Cafe\, 27 - 29 Ebenezer Place\, Adelaide\, South Australia\, 5000\, Australia CATEGORIES:ACXPA State Events ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2023/03/ACXPA-SA-Formal-Launch.jpg END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20230222 DTEND;VALUE=DATE:20230224 DTSTAMP:20260610T224400 CREATED:20240208T111802Z LAST-MODIFIED:20240208T111802Z UID:10000092-1677024000-1677196799@shop.acxpa.com.au SUMMARY:Workforce Optimisation Conference DESCRIPTION:Call Design’s Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation. The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future\, explore industry best practices and leverage expert knowledge and insights on workforce optimisation. URL:https://shop.acxpa.com.au/event/workforce-optimisation-conference/ CATEGORIES:Networking,Training Courses END:VEVENT END:VCALENDAR