BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ACXPA Events - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://shop.acxpa.com.au X-WR-CALDESC:Events for ACXPA Events REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Australia/Melbourne BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20240406T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20241005T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250405T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20251004T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20260404T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20261003T160000 END:DAYLIGHT END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Brisbane BEGIN:STANDARD TZOFFSETFROM:+1000 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20240101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250603T133000 DTEND;TZID=Australia/Melbourne:20250603T163000 DTSTAMP:20260422T083755 CREATED:20250319T052408Z LAST-MODIFIED:20250319T214512Z UID:10000463-1748957400-1748968200@shop.acxpa.com.au SUMMARY:June 2025 Frontline Customer Service PRO DESCRIPTION:Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact. URL:https://shop.acxpa.com.au/event/june-2025-frontline-customer-service-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-PRO-Training-Course-1.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250603T093000 DTEND;TZID=Australia/Melbourne:20250603T123000 DTSTAMP:20260422T083755 CREATED:20250319T041107Z LAST-MODIFIED:20250319T051407Z UID:10000462-1748943000-1748953800@shop.acxpa.com.au SUMMARY:June 2025 Frontline Customer Service Foundations DESCRIPTION:Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters. URL:https://shop.acxpa.com.au/event/june-2025-frontline-customer-service-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Foundations-Training-Course-2.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250527T130000 DTEND;TZID=Australia/Melbourne:20250527T160000 DTSTAMP:20260422T083755 CREATED:20250325T041308Z LAST-MODIFIED:20250325T041308Z UID:10000466-1748350800-1748361600@shop.acxpa.com.au SUMMARY:May 2025 Introduction to Contact Centre Management DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett. URL:https://shop.acxpa.com.au/event/may-2025-introduction-to-contact-centre-management/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-24.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250527T093000 DTEND;TZID=Australia/Melbourne:20250527T123000 DTSTAMP:20260422T083755 CREATED:20250223T092909Z LAST-MODIFIED:20250223T101015Z UID:10000440-1748338200-1748349000@shop.acxpa.com.au SUMMARY:May 2025 Contact Centre Coaching PRO DESCRIPTION:In this May 2025 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement. URL:https://shop.acxpa.com.au/event/may-2025-contact-centre-coaching-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Contact-Centre-Coaching-PRO-Course-in-Australia-5.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250523T093000 DTEND;TZID=Australia/Melbourne:20250523T133000 DTSTAMP:20260422T083755 CREATED:20241125T054207Z LAST-MODIFIED:20241218T022611Z UID:10000382-1747992600-1748007000@shop.acxpa.com.au SUMMARY:May 2025 Customer Journey Mapping DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop. URL:https://shop.acxpa.com.au/event/may-2025-customer-journey-mapping/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Journey-Mapping-Training-Workshop-1.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250522T093000 DTEND;TZID=Australia/Melbourne:20250522T123000 DTSTAMP:20260422T083755 CREATED:20250305T235207Z LAST-MODIFIED:20250305T235709Z UID:10000445-1747906200-1747917000@shop.acxpa.com.au SUMMARY:May 2025 Reception Foundations DESCRIPTION:The May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles. URL:https://shop.acxpa.com.au/event/may-2025-reception-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-21.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250520T133000 DTEND;TZID=Australia/Melbourne:20250520T163000 DTSTAMP:20260422T083755 CREATED:20250310T011708Z LAST-MODIFIED:20250310T021206Z UID:10000457-1747747800-1747758600@shop.acxpa.com.au SUMMARY:May 2025 Inbound Phone Sales PRO DESCRIPTION:Boost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course – designed to equip phone-based employees with advanced skills to convert more enquiries into sales. URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Sales-Phone-Professional-Course-7.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250520T133000 DTEND;TZID=Australia/Melbourne:20250520T163000 DTSTAMP:20260422T083755 CREATED:20250308T224708Z LAST-MODIFIED:20250308T225707Z UID:10000454-1747747800-1747758600@shop.acxpa.com.au SUMMARY:May 2025 Inbound Phone Sales Foundations DESCRIPTION:The May 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Foundations-Training-Course-3.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250520T093000 DTEND;TZID=Australia/Melbourne:20250520T123000 DTSTAMP:20260422T083755 CREATED:20250307T013017Z LAST-MODIFIED:20250307T023708Z UID:10000448-1747733400-1747744200@shop.acxpa.com.au SUMMARY:May 2025 Tech Support Customer Service Foundations DESCRIPTION:The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/may-2025-tech-support-customer-service-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-17.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250520T090000 DTEND;TZID=Australia/Melbourne:20250520T170000 DTSTAMP:20260422T083755 CREATED:20250122T113908Z LAST-MODIFIED:20250404T052513Z UID:10000426-1747731600-1747760400@shop.acxpa.com.au SUMMARY:May 2025 WFM Essentials DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign. URL:https://shop.acxpa.com.au/event/may-2025-wfm-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/WFM-for-Practitioners-online-training-course-1-4.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250515T133000 DTEND;TZID=Australia/Melbourne:20250515T163000 DTSTAMP:20260422T083755 CREATED:20250302T012409Z LAST-MODIFIED:20250302T013217Z UID:10000443-1747315800-1747326600@shop.acxpa.com.au SUMMARY:May 2025 Technical Support Customer Service Essentials DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session. URL:https://shop.acxpa.com.au/event/may-2025-technical-support-customer-service-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-5.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250515T090000 DTEND;TZID=Australia/Melbourne:20250515T170000 DTSTAMP:20260422T083755 CREATED:20240211T015407Z LAST-MODIFIED:20240429T155107Z UID:10000258-1747299600-1747328400@shop.acxpa.com.au SUMMARY:May 2025 Real-Time WFM for Contact Centre Analysts DESCRIPTION:The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre. URL:https://shop.acxpa.com.au/event/may-2025-real-time-wfm-for-contact-centre-analysts/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-2.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250513T133000 DTEND;TZID=Australia/Melbourne:20250513T163000 DTSTAMP:20260422T083755 CREATED:20250223T010709Z LAST-MODIFIED:20250223T011908Z UID:10000437-1747143000-1747153800@shop.acxpa.com.au SUMMARY:May 2025 Customer Service Foundations DESCRIPTION:The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/may-2025-customer-service-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-9.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250513T093000 DTEND;TZID=Australia/Melbourne:20250513T123000 DTSTAMP:20260422T083755 CREATED:20250307T204108Z LAST-MODIFIED:20250307T213018Z UID:10000451-1747128600-1747139400@shop.acxpa.com.au SUMMARY:May 2025 Tech Support Customer Service PRO DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training). URL:https://shop.acxpa.com.au/event/may-2025-tech-support-customer-service-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-22.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250508T123000 DTEND;TZID=Australia/Melbourne:20250508T170000 DTSTAMP:20260422T083755 CREATED:20241018T045106Z LAST-MODIFIED:20241019T000207Z UID:10000378-1746707400-1746723600@shop.acxpa.com.au SUMMARY:May 2025 Quality Frameworks for Contact Centres DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course. URL:https://shop.acxpa.com.au/event/may-2025-quality-frameworks-for-contact-centres/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-9.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250508T093000 DTEND;TZID=Australia/Melbourne:20250508T123000 DTSTAMP:20260422T083755 CREATED:20250319T023407Z LAST-MODIFIED:20250319T035407Z UID:10000459-1746696600-1746707400@shop.acxpa.com.au SUMMARY:May 2025 Frontline Customer Service Essentials DESCRIPTION:The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service. URL:https://shop.acxpa.com.au/event/may-2025-frontline-customer-service-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Essentials-Course-Australia-11.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20250507T140000 DTEND;TZID=Australia/Brisbane:20250507T170000 DTSTAMP:20260422T083755 CREATED:20250401T182821Z LAST-MODIFIED:20250404T044246Z UID:10000470-1746626400-1746637200@shop.acxpa.com.au SUMMARY:Yarra Valley Water Call Centre Tour DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nYarra Valley Water Call Centre Tour\nStep Inside One of Australia’s Leading Contact Centres\nJoin us for an exclusive behind-the-scenes site tour and discover how YVW delivers exceptional customer experiences every day. From managing high volumes of enquiries to the strategies that empower their teams\, this is your opportunity to learn directly from one of the most respected contact centre operations in the country. \n? What You’ll Experience: \n• Guided Tour of YVW’s contact centre facilities\n• Five Dedicated Station Stops\, including:\n– Team Leaders\n– Operations Team\n– Reporting & Analytics\n– Service Experience\n– Case Management \nEach station will offer a focused deep dive with team members sharing their expertise\, tools\, and strategies firsthand. \n• Live Demonstrations of systems and tools driving performance\n• First-hand Insights from leaders across the operation\n• Afternoon Tea and informal networking with CX and contact centre peers\n• A rare opportunity to ask questions and exchange ideas with fellow professionals \nWhether you’re in management\, operations\, workforce planning or tech\, this tour will provide practical ideas and inspiration you can take back to your own workplace. \n? Limited Spots Available – Secure Yours Today! \nFree for ACXPA Members | $27 for Non-Members \nSpots are strictly limited for this exclusive behind-the-scenes tour of one of Australia’s most customer-focused contact centres. \nWhether you’re a seasoned contact centre professional or just starting out\, this event offers rare access to real-world insights you won’t find anywhere else. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=”.vc_custom_1743714093820{margin-top: 10px !important;margin-right: 10px !important;margin-bottom: 10px !important;margin-left: 10px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 18px !important;padding-left: 10px !important;background-color: #E9FEFF !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 2px !important;border-color: #000000 !important;}” text_color=”#000000″] \nWant to Gain Access to Australia’s Best Call Centre Resources? \nPlus\, save instantly on this site visit! \nAttend this event for free\, plus you’ll save at least 50% on all ACXPA events\, 25% off all live training courses and gain instant access to Australia’s best call centre resources. \nView Membership Options > \n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/yarra-valley-water-call-centre-tour-2025/ LOCATION:Yarra Valley Water\, 25 Lucknow Street\, Mitcham\, Victoria\, 3132\, Australia CATEGORIES:ACXPA State Events,ACXPA Victoria,Industry Event (in-person),Site Tour ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/Yarra-Valley-Water-Site-Tour-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250507T140000 DTEND;TZID=Australia/Melbourne:20250507T150000 DTSTAMP:20260422T083755 CREATED:20241226T030628Z LAST-MODIFIED:20250324T220113Z UID:10000404-1746626400-1746630000@shop.acxpa.com.au SUMMARY:CX Roundtable May 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 7 May 2025 | 2:00 PM – 3:00 PM AEST | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250507T093000 DTEND;TZID=Australia/Melbourne:20250507T123000 DTSTAMP:20260422T083755 CREATED:20250221T234309Z LAST-MODIFIED:20250308T023108Z UID:10000435-1746610200-1746621000@shop.acxpa.com.au SUMMARY:May 2025 Reception Customer Service Essentials DESCRIPTION:The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles. URL:https://shop.acxpa.com.au/event/may-2025-customer-service-reception-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-8.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250506T093000 DTEND;TZID=Australia/Melbourne:20250506T123000 DTSTAMP:20260422T083755 CREATED:20250220T233110Z LAST-MODIFIED:20250311T022511Z UID:10000432-1746523800-1746534600@shop.acxpa.com.au SUMMARY:May 2025 Inbound Phone Sales Essentials DESCRIPTION:The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!). URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-6.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250501T140000 DTEND;TZID=Australia/Melbourne:20250501T150000 DTSTAMP:20260422T083755 CREATED:20241226T050535Z LAST-MODIFIED:20241226T050535Z UID:10000414-1746108000-1746111600@shop.acxpa.com.au SUMMARY:Call Centre Roundtable May 2025 DESCRIPTION:Call Centre Roundtable May 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250501T093000 DTEND;TZID=Australia/Melbourne:20250501T123000 DTSTAMP:20260422T083755 CREATED:20250209T231908Z LAST-MODIFIED:20250209T232208Z UID:10000428-1746091800-1746102600@shop.acxpa.com.au SUMMARY:May 2025 Customer Service Phone Essentials DESCRIPTION:The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees. URL:https://shop.acxpa.com.au/event/may-2025-customer-service-phone-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250429T133000 DTEND;TZID=Australia/Melbourne:20250429T163000 DTSTAMP:20260422T083755 CREATED:20250204T234309Z LAST-MODIFIED:20250305T234907Z UID:10000427-1745933400-1745944200@shop.acxpa.com.au SUMMARY:April 2025 Reception Foundations DESCRIPTION:The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles. URL:https://shop.acxpa.com.au/event/april-2025-reception-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-19.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250408T123000 DTEND;TZID=Australia/Melbourne:20250408T173000 DTSTAMP:20260422T083755 CREATED:20241018T000108Z LAST-MODIFIED:20250325T000408Z UID:10000373-1744115400-1744133400@shop.acxpa.com.au SUMMARY:April 2025 Customer Experience (CX) Management Training DESCRIPTION:The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars! URL:https://shop.acxpa.com.au/event/april-2025-customer-experience-cx-management-training/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Training-Course-for-Customer-Experience-Management-22.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250408T090000 DTEND;TZID=Australia/Melbourne:20250408T170000 DTSTAMP:20260422T083755 CREATED:20240210T213808Z LAST-MODIFIED:20250404T054607Z UID:10000263-1744102800-1744131600@shop.acxpa.com.au SUMMARY:April 2025 WFM Essentials DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign. URL:https://shop.acxpa.com.au/event/april-2025-wfm-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/WFM-for-Practitioners-online-training-course-1-6.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250403T140000 DTEND;TZID=Australia/Melbourne:20250403T150000 DTSTAMP:20260422T083755 CREATED:20241226T050321Z LAST-MODIFIED:20241226T050321Z UID:10000413-1743688800-1743692400@shop.acxpa.com.au SUMMARY:Call Centre Roundtable April 2025 DESCRIPTION:Call Centre Roundtable April 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250403T123000 DTEND;TZID=Australia/Melbourne:20250403T163000 DTSTAMP:20260422T083755 CREATED:20241017T224607Z LAST-MODIFIED:20250328T061413Z UID:10000371-1743683400-1743697800@shop.acxpa.com.au SUMMARY:April 2025 Managing Difficult Customers DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees. URL:https://shop.acxpa.com.au/event/april-2025-managing-difficult-customers/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/How-to-Manage-Difficult-Customers-training-course-18.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250402T140000 DTEND;TZID=Australia/Melbourne:20250402T150000 DTSTAMP:20260422T083755 CREATED:20241226T030231Z LAST-MODIFIED:20250324T220048Z UID:10000403-1743602400-1743606000@shop.acxpa.com.au SUMMARY:CX Roundtable April 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 2 April 2025 | 2:00 PM – 3:00 PM AEDT | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-2nd-April-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250401T093000 DTEND;TZID=Australia/Melbourne:20250401T123000 DTSTAMP:20260422T083755 CREATED:20241011T073609Z LAST-MODIFIED:20250308T005607Z UID:10000345-1743499800-1743510600@shop.acxpa.com.au SUMMARY:April 2025 Reception Customer Service PRO DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-11.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250326T130000 DTEND;TZID=Australia/Melbourne:20250326T160000 DTSTAMP:20260422T083755 CREATED:20241015T035107Z LAST-MODIFIED:20250325T025408Z UID:10000367-1742994000-1743004800@shop.acxpa.com.au SUMMARY:March 2025 Introduction to Contact Centre Management DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett. URL:https://shop.acxpa.com.au/event/march-2025-introduction-to-contact-centre-management/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-23.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT END:VCALENDAR