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DTSTART;TZID=Australia/Melbourne:20271207T090000
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DTSTAMP:20261003T035014Z
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UID:10000749-1828170000-1828198800@shop.acxpa.com.au
SUMMARY:December 2027 WFM Essentials
DESCRIPTION:The December 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/december-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20271214T130000
DTEND;TZID=Australia/Melbourne:20271214T163000
DTSTAMP:20261001T024609Z
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UID:10000778-1828789200-1828801800@shop.acxpa.com.au
SUMMARY:December 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 14 and Thursday 16 December 2027.
URL:https://shop.acxpa.com.au/event/december-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20271215T090000
DTEND;TZID=Australia/Melbourne:20271215T170000
DTSTAMP:20261003T035610Z
CREATED:20260930T055409Z
LAST-MODIFIED:20261003T035610Z
UID:10000755-1828861200-1828890000@shop.acxpa.com.au
SUMMARY:December 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/december-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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