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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T133000
DTEND;TZID=Australia/Melbourne:20250826T163000
DTSTAMP:20260422T052426
CREATED:20250319T024609Z
LAST-MODIFIED:20250728T042808Z
UID:10000460-1756215000-1756225800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Essentials
DESCRIPTION:The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Essentials-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T093000
DTEND;TZID=Australia/Melbourne:20250826T123000
DTSTAMP:20260422T052426
CREATED:20250725T071808Z
LAST-MODIFIED:20250725T075309Z
UID:10000485-1756200600-1756211400@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service Foundations
DESCRIPTION:The August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Foundations-Training-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250821T133000
DTEND;TZID=Australia/Melbourne:20250821T163000
DTSTAMP:20260422T052426
CREATED:20250725T032711Z
LAST-MODIFIED:20250725T041210Z
UID:10000482-1755783000-1755793800@shop.acxpa.com.au
SUMMARY:August 2025 Customer Service Phone Essentials
DESCRIPTION:The August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-38.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T052426
CREATED:20250726T082412Z
LAST-MODIFIED:20250727T034408Z
UID:10000495-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T052426
CREATED:20250725T102017Z
LAST-MODIFIED:20250725T110309Z
UID:10000487-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service PRO
DESCRIPTION:Equip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Professionals-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T133000
DTEND;TZID=Australia/Melbourne:20250812T163000
DTSTAMP:20260422T052426
CREATED:20250319T214807Z
LAST-MODIFIED:20250730T003408Z
UID:10000465-1755005400-1755016200@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service PRO
DESCRIPTION:Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T093000
DTEND;TZID=Australia/Melbourne:20250812T123000
DTSTAMP:20260422T052426
CREATED:20250319T213807Z
LAST-MODIFIED:20250728T083409Z
UID:10000464-1754991000-1755001800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T090000
DTEND;TZID=Australia/Melbourne:20250812T170000
DTSTAMP:20260422T052426
CREATED:20250613T052807Z
LAST-MODIFIED:20250613T053908Z
UID:10000476-1754989200-1755018000@shop.acxpa.com.au
SUMMARY:August 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250807T140000
DTEND;TZID=Australia/Melbourne:20250807T150000
DTSTAMP:20260422T052426
CREATED:20241226T051046Z
LAST-MODIFIED:20241226T051949Z
UID:10000417-1754575200-1754578800@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable August 2025
DESCRIPTION:Call Centre Roundtable August 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-august-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T140000
DTEND;TZID=Australia/Melbourne:20250806T150000
DTSTAMP:20260422T052426
CREATED:20241226T030837Z
LAST-MODIFIED:20241226T060308Z
UID:10000407-1754488800-1754492400@shop.acxpa.com.au
SUMMARY:CX Roundtable August 2025
DESCRIPTION:CX Roundtable August 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-august-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T090000
DTEND;TZID=Australia/Melbourne:20250806T170000
DTSTAMP:20260422T052426
CREATED:20250613T053709Z
LAST-MODIFIED:20250613T053808Z
UID:10000477-1754470800-1754499600@shop.acxpa.com.au
SUMMARY:August 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Real-Time-Analyst-for-Contact-Centres-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250730T133000
DTEND;TZID=Australia/Melbourne:20250730T163000
DTSTAMP:20260422T052426
CREATED:20250221T235408Z
LAST-MODIFIED:20250726T020021Z
UID:10000436-1753882200-1753893000@shop.acxpa.com.au
SUMMARY:July 2025 Reception Customer Service Essentials
DESCRIPTION:The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T133000
DTEND;TZID=Australia/Melbourne:20250729T163000
DTSTAMP:20260422T052426
CREATED:20250209T233409Z
LAST-MODIFIED:20250725T040810Z
UID:10000430-1753795800-1753806600@shop.acxpa.com.au
SUMMARY:July 2025 Customer Service Phone Essentials
DESCRIPTION:The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-37.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T130000
DTEND;TZID=Australia/Melbourne:20250729T160000
DTSTAMP:20260422T052426
CREATED:20250325T042014Z
LAST-MODIFIED:20250611T061708Z
UID:10000467-1753794000-1753804800@shop.acxpa.com.au
SUMMARY:July 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/july-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T093000
DTEND;TZID=Australia/Melbourne:20250729T123000
DTSTAMP:20260422T052426
CREATED:20250309T041207Z
LAST-MODIFIED:20250309T041207Z
UID:10000455-1753781400-1753792200@shop.acxpa.com.au
SUMMARY:July 2025 Inbound Phone Sales Foundations
DESCRIPTION:The July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T133000
DTEND;TZID=Australia/Melbourne:20250722T163000
DTSTAMP:20260422T052426
CREATED:20250307T204907Z
LAST-MODIFIED:20250307T213209Z
UID:10000452-1753191000-1753201800@shop.acxpa.com.au
SUMMARY:July 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/july-2025-tech-support-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-24.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T093000
DTEND;TZID=Australia/Melbourne:20250722T123000
DTSTAMP:20260422T052426
CREATED:20250307T023513Z
LAST-MODIFIED:20250307T023513Z
UID:10000449-1753176600-1753187400@shop.acxpa.com.au
SUMMARY:July 2025 Tech Support Customer Service Foundations
DESCRIPTION:The July 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/july-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250722T090000
DTEND;TZID=Australia/Melbourne:20250722T170000
DTSTAMP:20260422T052426
CREATED:20250404T051908Z
LAST-MODIFIED:20250613T052012Z
UID:10000471-1753174800-1753203600@shop.acxpa.com.au
SUMMARY:July 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250716T120000
DTEND;TZID=Australia/Melbourne:20250716T123000
DTSTAMP:20260422T052426
CREATED:20250714T021549Z
LAST-MODIFIED:20250714T021549Z
UID:10000480-1752667200-1752669000@shop.acxpa.com.au
SUMMARY:CX and Growth: Building a Strategy for Australia’s Migrant Customers
DESCRIPTION:Join TransPerfect’s Claire Mullins with guests Edwina Olver\, Experience Director at Untangld and Emily Bayford\, Contact Centre Consultant for an insightful webinar exploring the world of CX and customer channels with a special focus on Australia’s migrant customers. \nDiscover the latest insights into Australia’s diverse landscape\, unpack the unique challenges and opportunities of connecting with customers in their native language across channels\, and gain valuable advice on creating an effective CX strategy for this growing segment. \nElevate your understanding of this audience\, and how to drive access\, loyalty and growth. Reserve your spot now and transform your CX approach! \nKey Takeaways: \n\nHow the approach to CX is evolving to meet current customer expectations\nHow to approach CX strategies for migrant Australians\nEngaging customers in their native language at critical points in the customer journey including the contact centre\nHow the correct strategy can drive access\, loyalty and growth
URL:https://shop.acxpa.com.au/event/cx-and-growth-building-a-strategy-for-australias-migrant-customers/
LOCATION:Live Stream
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/CX-and-Growth-Migrant-Customers.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250710T133000
DTEND;TZID=Australia/Melbourne:20250710T163000
DTSTAMP:20260422T052426
CREATED:20250302T013309Z
LAST-MODIFIED:20250302T013309Z
UID:10000444-1752154200-1752165000@shop.acxpa.com.au
SUMMARY:July 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250710T093000
DTEND;TZID=Australia/Melbourne:20250710T123000
DTSTAMP:20260422T052426
CREATED:20250319T030109Z
LAST-MODIFIED:20250319T031012Z
UID:10000461-1752139800-1752150600@shop.acxpa.com.au
SUMMARY:July 2025 Frontline Customer Service Essentials
DESCRIPTION:The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials-2/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Essentials-Course-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250708T170000
DTEND;TZID=Australia/Melbourne:20250708T193000
DTSTAMP:20260422T052426
CREATED:20250624T024638Z
LAST-MODIFIED:20250624T234736Z
UID:10000478-1751994000-1752003000@shop.acxpa.com.au
SUMMARY:Recruitment Trends in CX & Call Centres
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nRecruitment Trends in CX & Call Centres\nGreat CX starts with great people – but finding (and keeping) the right talent is easier said than done. \nThis engaging panel event brings together experienced CX professionals from recruitment\, education\, and industry leadership to explore what’s changing in the hiring market\, which skills are on the rise\, and how the best employers are adapting to compete for top performers. \nExpect smart insights\, practical takeaways\, and plenty of time for drinks\, nibbles\, and quality conversation with your fellow CX & Call Centre leaders. \nThanks to our QLD State sponsors LinkABLE and u&u Recruitment Partners\, this is a FREE EVENT. \n To secure your place\, please RSVP on the ticket below.  \n8 JULY 2025   |   5:00 PM – 7:30 PM   |    \n12/259 Queen Street\, BRISBANE\, QLD \nIncludes drinks\, nibbles & networking! \n[/vc_column_text][/vc_column][/vc_row][vc_row type=”color” bg_color=”#FF0000″ padding_bottom=”20″ el_class=”hide-for-visitor hide-for-subscriber hide-for-individual hide-child-business hide-child-vendor”][vc_column][vc_column_text css=”.vc_custom_1750808850624{padding-right: 10px !important;padding-left: 10px !important;}” text_color=”#FFFFFF”] \nPlease log in as an Individual Member to RSVP for this event.  \n(All employees with an allocated individual membership can RSVP to this event directly – they just need to log into their account) \n[/vc_column_text][/vc_column][/vc_row]
URL:https://shop.acxpa.com.au/event/recruitment-trends-in-cx-call-centres/
LOCATION:u&u Recruitment Partners\, 12/259 Queen Street\, Brisbane\, Queensland\, 4000\, Australia
CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Networking
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Recruitment-Trends-in-CX-Call-Centres-PROMO-QLD.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250708T093000
DTEND;TZID=Australia/Melbourne:20250708T123000
DTSTAMP:20260422T052426
CREATED:20250305T235807Z
LAST-MODIFIED:20250305T235807Z
UID:10000446-1751967000-1751977800@shop.acxpa.com.au
SUMMARY:July 2025 Reception Foundations
DESCRIPTION:The July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250703T140000
DTEND;TZID=Australia/Melbourne:20250703T150000
DTSTAMP:20260422T052426
CREATED:20241226T050935Z
LAST-MODIFIED:20241226T050935Z
UID:10000416-1751551200-1751554800@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable July 2025
DESCRIPTION:Call Centre Roundtable July 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-july-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250702T140000
DTEND;TZID=Australia/Melbourne:20250702T150000
DTSTAMP:20260422T052426
CREATED:20241226T030756Z
LAST-MODIFIED:20241226T060250Z
UID:10000406-1751464800-1751468400@shop.acxpa.com.au
SUMMARY:CX Roundtable July 2025
DESCRIPTION:CX Roundtable July 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-july-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250624T093000
DTEND;TZID=Australia/Melbourne:20250624T123000
DTSTAMP:20260422T052426
CREATED:20250310T020209Z
LAST-MODIFIED:20250613T051514Z
UID:10000458-1750757400-1750768200@shop.acxpa.com.au
SUMMARY:June 2025 Inbound Phone Sales PRO
DESCRIPTION:Boost your employees’ sales performance and customer engagement with the June 2025 Inbound Phone Sales PRO training course – designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
URL:https://shop.acxpa.com.au/event/august-2025-inbound-phone-sales-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250617T133000
DTEND;TZID=Australia/Melbourne:20250617T163000
DTSTAMP:20260422T052426
CREATED:20250308T010606Z
LAST-MODIFIED:20250308T010606Z
UID:10000453-1750167000-1750177800@shop.acxpa.com.au
SUMMARY:June 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250617T093000
DTEND;TZID=Australia/Melbourne:20250617T123000
DTSTAMP:20260422T052426
CREATED:20250223T011512Z
LAST-MODIFIED:20250223T012013Z
UID:10000438-1750152600-1750163400@shop.acxpa.com.au
SUMMARY:June 2025 Customer Service Foundations
DESCRIPTION:The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250612T090000
DTEND;TZID=Australia/Melbourne:20250612T170000
DTSTAMP:20260422T052426
CREATED:20240208T124106Z
LAST-MODIFIED:20240429T161910Z
UID:10000270-1749718800-1749747600@shop.acxpa.com.au
SUMMARY:June 2025 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/june-2025-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250611T093000
DTEND;TZID=Australia/Melbourne:20250611T123000
DTSTAMP:20260422T052426
CREATED:20250220T234108Z
LAST-MODIFIED:20250520T045210Z
UID:10000433-1749634200-1749645000@shop.acxpa.com.au
SUMMARY:June 2025 Inbound Phone Sales Essentials
DESCRIPTION:The June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/05/Inbound-Phone-Sales-Essentials-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR