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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T093000
DTEND;TZID=Australia/Melbourne:20270407T123000
DTSTAMP:20261001T024709Z
CREATED:20261001T024709Z
LAST-MODIFIED:20261001T024709Z
UID:10000779-1807090200-1807101000@shop.acxpa.com.au
SUMMARY:April 2027 Public Sector Foundations
DESCRIPTION:Build skill\, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair\, Wednesday 7 and Thursday 8 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Foundations-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T130000
DTEND;TZID=Australia/Melbourne:20270407T160000
DTSTAMP:20260930T095409Z
CREATED:20260929T040809Z
LAST-MODIFIED:20260930T095409Z
UID:10000722-1807102800-1807113600@shop.acxpa.com.au
SUMMARY:April 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Wednesday 7 to Friday 9 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Call-Centre-Coaching-PRO-Training-Courses-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270408T123000
DTEND;TZID=Australia/Melbourne:20270408T163000
DTSTAMP:20260930T094310Z
CREATED:20260927T032908Z
LAST-MODIFIED:20260930T094310Z
UID:10000711-1807187400-1807201800@shop.acxpa.com.au
SUMMARY:April 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/april-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/How-to-Manage-Difficult-Customers-training-course-37.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270413T130000
DTEND;TZID=Australia/Melbourne:20270413T163000
DTSTAMP:20261001T024211Z
CREATED:20261001T024211Z
LAST-MODIFIED:20261001T024211Z
UID:10000774-1807621200-1807633800@shop.acxpa.com.au
SUMMARY:April 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 13 and Thursday 15 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270415T123000
DTEND;TZID=Australia/Melbourne:20270415T163000
DTSTAMP:20260930T094515Z
CREATED:20260927T053810Z
LAST-MODIFIED:20260930T094515Z
UID:10000713-1807792200-1807806600@shop.acxpa.com.au
SUMMARY:April 2027 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the April 2027 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/april-2027-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Email-Customer-Service-course-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270420T090000
DTEND;TZID=Australia/Melbourne:20270420T170000
DTSTAMP:20261003T034308Z
CREATED:20260930T045611Z
LAST-MODIFIED:20261003T034308Z
UID:10000742-1808211600-1808240400@shop.acxpa.com.au
SUMMARY:April 2027 WFM Essentials
DESCRIPTION:The April 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/april-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270421T130000
DTEND;TZID=Australia/Melbourne:20270421T163000
DTSTAMP:20261003T073307Z
CREATED:20260925T044808Z
LAST-MODIFIED:20261003T073307Z
UID:10000709-1808312400-1808325000@shop.acxpa.com.au
SUMMARY:April 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 21 and Thursday 22 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270428T090000
DTEND;TZID=Australia/Melbourne:20270428T170000
DTSTAMP:20261003T035208Z
CREATED:20260930T055015Z
LAST-MODIFIED:20261003T035208Z
UID:10000751-1808902800-1808931600@shop.acxpa.com.au
SUMMARY:April 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The April 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/april-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270511T130000
DTEND;TZID=Australia/Melbourne:20270511T160000
DTSTAMP:20260930T233911Z
CREATED:20260930T081411Z
LAST-MODIFIED:20260930T233911Z
UID:10000766-1810040400-1810051200@shop.acxpa.com.au
SUMMARY:May 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 11 May 2027.
URL:https://shop.acxpa.com.au/event/may-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270513T130000
DTEND;TZID=Australia/Melbourne:20270513T160000
DTSTAMP:20260930T103208Z
CREATED:20260930T074909Z
LAST-MODIFIED:20260930T103208Z
UID:10000760-1810213200-1810224000@shop.acxpa.com.au
SUMMARY:May 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 13 and Tuesday 18 May 2027.
URL:https://shop.acxpa.com.au/event/may-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Foundations-Training-Courses-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270514T090000
DTEND;TZID=Australia/Melbourne:20270514T123000
DTSTAMP:20260930T094810Z
CREATED:20260928T073015Z
LAST-MODIFIED:20260930T094810Z
UID:10000716-1810285200-1810297800@shop.acxpa.com.au
SUMMARY:May 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour May 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/may-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270518T090000
DTEND;TZID=Australia/Melbourne:20270518T170000
DTSTAMP:20261003T034408Z
CREATED:20260930T045708Z
LAST-MODIFIED:20261003T034408Z
UID:10000743-1810630800-1810659600@shop.acxpa.com.au
SUMMARY:May 2027 WFM Essentials
DESCRIPTION:The May 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/may-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270615T130000
DTEND;TZID=Australia/Melbourne:20270615T163000
DTSTAMP:20261001T024309Z
CREATED:20261001T024309Z
LAST-MODIFIED:20261001T024309Z
UID:10000775-1813064400-1813077000@shop.acxpa.com.au
SUMMARY:June 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 15 and Thursday 17 June 2027.
URL:https://shop.acxpa.com.au/event/june-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270622T090000
DTEND;TZID=Australia/Melbourne:20270622T170000
DTSTAMP:20261003T034514Z
CREATED:20260930T045809Z
LAST-MODIFIED:20261003T034514Z
UID:10000744-1813654800-1813683600@shop.acxpa.com.au
SUMMARY:June 2027 WFM Essentials
DESCRIPTION:The June 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/june-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270623T130000
DTEND;TZID=Australia/Melbourne:20270623T163000
DTSTAMP:20261003T074807Z
CREATED:20260925T045309Z
LAST-MODIFIED:20261003T074807Z
UID:10000710-1813755600-1813768200@shop.acxpa.com.au
SUMMARY:June 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 23 and Thursday 24 June 2027.
URL:https://shop.acxpa.com.au/event/june-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270630T090000
DTEND;TZID=Australia/Melbourne:20270630T170000
DTSTAMP:20261003T035307Z
CREATED:20260930T055108Z
LAST-MODIFIED:20261003T035307Z
UID:10000752-1814346000-1814374800@shop.acxpa.com.au
SUMMARY:June 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The June 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/june-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270713T130000
DTEND;TZID=Australia/Melbourne:20270713T160000
DTSTAMP:20260930T103910Z
CREATED:20260930T081516Z
LAST-MODIFIED:20260930T103910Z
UID:10000767-1815483600-1815494400@shop.acxpa.com.au
SUMMARY:July 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 13 July 2027.
URL:https://shop.acxpa.com.au/event/july-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Essentials-Training-Courses-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270715T130000
DTEND;TZID=Australia/Melbourne:20270715T160000
DTSTAMP:20260930T103308Z
CREATED:20260930T075017Z
LAST-MODIFIED:20260930T103308Z
UID:10000761-1815656400-1815667200@shop.acxpa.com.au
SUMMARY:July 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 15 and Tuesday 20 July 2027.
URL:https://shop.acxpa.com.au/event/july-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Foundations-Training-Courses-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270727T090000
DTEND;TZID=Australia/Melbourne:20270727T170000
DTSTAMP:20261003T034608Z
CREATED:20260930T045908Z
LAST-MODIFIED:20261003T034608Z
UID:10000745-1816678800-1816707600@shop.acxpa.com.au
SUMMARY:July 2027 WFM Essentials
DESCRIPTION:The July 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/july-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270817T130000
DTEND;TZID=Australia/Melbourne:20270817T163000
DTSTAMP:20261001T024408Z
CREATED:20261001T024408Z
LAST-MODIFIED:20261001T024408Z
UID:10000776-1818507600-1818520200@shop.acxpa.com.au
SUMMARY:August 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 17 and Thursday 19 August 2027.
URL:https://shop.acxpa.com.au/event/august-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270820T090000
DTEND;TZID=Australia/Melbourne:20270820T123000
DTSTAMP:20260930T094910Z
CREATED:20260928T073111Z
LAST-MODIFIED:20260930T094910Z
UID:10000717-1818752400-1818765000@shop.acxpa.com.au
SUMMARY:August 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour August 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/august-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270824T090000
DTEND;TZID=Australia/Melbourne:20270824T170000
DTSTAMP:20261003T034708Z
CREATED:20260930T050018Z
LAST-MODIFIED:20261003T034708Z
UID:10000746-1819098000-1819126800@shop.acxpa.com.au
SUMMARY:August 2027 WFM Essentials
DESCRIPTION:The August 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/august-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270901T090000
DTEND;TZID=Australia/Melbourne:20270901T170000
DTSTAMP:20261003T035407Z
CREATED:20260930T055209Z
LAST-MODIFIED:20261003T035407Z
UID:10000753-1819789200-1819818000@shop.acxpa.com.au
SUMMARY:September 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/september-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270914T130000
DTEND;TZID=Australia/Melbourne:20270914T160000
DTSTAMP:20260930T104014Z
CREATED:20260930T081611Z
LAST-MODIFIED:20260930T104014Z
UID:10000768-1820926800-1820937600@shop.acxpa.com.au
SUMMARY:September 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 14 September 2027.
URL:https://shop.acxpa.com.au/event/september-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Essentials-Training-Courses-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270916T130000
DTEND;TZID=Australia/Melbourne:20270916T160000
DTSTAMP:20260930T103408Z
CREATED:20260930T075109Z
LAST-MODIFIED:20260930T103408Z
UID:10000762-1821099600-1821110400@shop.acxpa.com.au
SUMMARY:September 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 16 and Tuesday 21 September 2027.
URL:https://shop.acxpa.com.au/event/september-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Foundations-Training-Courses-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270928T090000
DTEND;TZID=Australia/Melbourne:20270928T170000
DTSTAMP:20261003T034808Z
CREATED:20260930T050108Z
LAST-MODIFIED:20261003T034808Z
UID:10000747-1822122000-1822150800@shop.acxpa.com.au
SUMMARY:September 2027 WFM Essentials
DESCRIPTION:The September 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/september-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271012T130000
DTEND;TZID=Australia/Melbourne:20271012T163000
DTSTAMP:20261001T024513Z
CREATED:20261001T024513Z
LAST-MODIFIED:20261001T024513Z
UID:10000777-1823346000-1823358600@shop.acxpa.com.au
SUMMARY:October 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 12 and Thursday 14 October 2027.
URL:https://shop.acxpa.com.au/event/october-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271022T090000
DTEND;TZID=Australia/Melbourne:20271022T123000
DTSTAMP:20260930T095013Z
CREATED:20260928T113514Z
LAST-MODIFIED:20260930T095013Z
UID:10000718-1824195600-1824208200@shop.acxpa.com.au
SUMMARY:October 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/october-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271028T090000
DTEND;TZID=Australia/Melbourne:20271028T170000
DTSTAMP:20261003T035513Z
CREATED:20260930T055309Z
LAST-MODIFIED:20261003T035513Z
UID:10000754-1824714000-1824742800@shop.acxpa.com.au
SUMMARY:October 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/october-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271109T130000
DTEND;TZID=Australia/Melbourne:20271109T160000
DTSTAMP:20260930T104108Z
CREATED:20260930T081708Z
LAST-MODIFIED:20260930T104108Z
UID:10000769-1825765200-1825776000@shop.acxpa.com.au
SUMMARY:November 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 9 November 2027.
URL:https://shop.acxpa.com.au/event/november-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Essentials-Training-Courses-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR