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DTSTART;TZID=Australia/Melbourne:20251007T093000
DTEND;TZID=Australia/Melbourne:20251007T123000
DTSTAMP:20260422T034456
CREATED:20250726T032308Z
LAST-MODIFIED:20250914T015711Z
UID:10000492-1759829400-1759840200@shop.acxpa.com.au
SUMMARY:October 2025 Reception Foundations
DESCRIPTION:The October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Reception-Foundations-Customer-Service-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251002T140000
DTEND;TZID=Australia/Melbourne:20251002T150000
DTSTAMP:20260422T034456
CREATED:20241226T051457Z
LAST-MODIFIED:20241226T051457Z
UID:10000419-1759413600-1759417200@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable October 2025
DESCRIPTION:Call Centre Roundtable October 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-october-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251001T140000
DTEND;TZID=Australia/Melbourne:20251001T150000
DTSTAMP:20260422T034456
CREATED:20241226T031109Z
LAST-MODIFIED:20241226T060332Z
UID:10000409-1759327200-1759330800@shop.acxpa.com.au
SUMMARY:CX Roundtable October 2025
DESCRIPTION:CX Roundtable October 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-october-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250930T123000
DTEND;TZID=Australia/Melbourne:20250930T173000
DTSTAMP:20260422T034456
CREATED:20241018T001208Z
LAST-MODIFIED:20250926T042711Z
UID:10000374-1759235400-1759253400@shop.acxpa.com.au
SUMMARY:September 2025 Customer Experience (CX) Management Training
DESCRIPTION:The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/september-2025-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T130000
DTEND;TZID=Australia/Melbourne:20250923T160000
DTSTAMP:20260422T034456
CREATED:20250325T043107Z
LAST-MODIFIED:20250823T102910Z
UID:10000468-1758632400-1758643200@shop.acxpa.com.au
SUMMARY:September 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course September 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/september-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T093000
DTEND;TZID=Australia/Melbourne:20250923T123000
DTSTAMP:20260422T034456
CREATED:20250726T084108Z
LAST-MODIFIED:20250727T064411Z
UID:10000496-1758619800-1758630600@shop.acxpa.com.au
SUMMARY:September 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250918T093000
DTEND;TZID=Australia/Melbourne:20250918T123000
DTSTAMP:20260422T034456
CREATED:20250725T034110Z
LAST-MODIFIED:20250725T041515Z
UID:10000483-1758187800-1758198600@shop.acxpa.com.au
SUMMARY:September 2025 Customer Service Phone Essentials
DESCRIPTION:The September 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-39.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T133000
DTEND;TZID=Australia/Melbourne:20250916T163000
DTSTAMP:20260422T034456
CREATED:20250520T050909Z
LAST-MODIFIED:20250911T014914Z
UID:10000475-1758029400-1758040200@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Essentials
DESCRIPTION:The September 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T093000
DTEND;TZID=Australia/Melbourne:20250916T123000
DTSTAMP:20260422T034456
CREATED:20250727T233014Z
LAST-MODIFIED:20250910T080713Z
UID:10000502-1758015000-1758025800@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Foundations
DESCRIPTION:The September 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250911T133000
DTEND;TZID=Australia/Melbourne:20250911T163000
DTSTAMP:20260422T034456
CREATED:20250726T020709Z
LAST-MODIFIED:20250909T022413Z
UID:10000490-1757597400-1757608200@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service Essentials
DESCRIPTION:The September 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Essentials-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T133000
DTEND;TZID=Australia/Melbourne:20250909T163000
DTSTAMP:20260422T034456
CREATED:20250726T232308Z
LAST-MODIFIED:20250908T075518Z
UID:10000498-1757424600-1757435400@shop.acxpa.com.au
SUMMARY:September 2025 Tech Support Customer Service Foundations
DESCRIPTION:The September 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T093000
DTEND;TZID=Australia/Melbourne:20250909T123000
DTSTAMP:20260422T034456
CREATED:20250726T070307Z
LAST-MODIFIED:20250909T021411Z
UID:10000493-1757410200-1757421000@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the September 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250904T140000
DTEND;TZID=Australia/Melbourne:20250904T150000
DTSTAMP:20260422T034456
CREATED:20241226T051243Z
LAST-MODIFIED:20241226T051243Z
UID:10000418-1756994400-1756998000@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable September 2025
DESCRIPTION:Call Centre Roundtable September 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-september-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250904T123000
DTEND;TZID=Australia/Melbourne:20250904T163000
DTSTAMP:20260422T034456
CREATED:20241017T225307Z
LAST-MODIFIED:20250822T005310Z
UID:10000372-1756989000-1757003400@shop.acxpa.com.au
SUMMARY:September 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/How-to-Manage-Difficult-Customers-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250903T140000
DTEND;TZID=Australia/Melbourne:20250903T150000
DTSTAMP:20260422T034456
CREATED:20241226T030912Z
LAST-MODIFIED:20241226T060318Z
UID:10000408-1756908000-1756911600@shop.acxpa.com.au
SUMMARY:CX Roundtable September 2025
DESCRIPTION:CX Roundtable September 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-september-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250828T133000
DTEND;TZID=Australia/Melbourne:20250828T163000
DTSTAMP:20260422T034456
CREATED:20250726T015909Z
LAST-MODIFIED:20250726T020611Z
UID:10000489-1756387800-1756398600@shop.acxpa.com.au
SUMMARY:August 2025 Reception Customer Service Essentials
DESCRIPTION:The August 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T133000
DTEND;TZID=Australia/Melbourne:20250826T163000
DTSTAMP:20260422T034456
CREATED:20250319T024609Z
LAST-MODIFIED:20250728T042808Z
UID:10000460-1756215000-1756225800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Essentials
DESCRIPTION:The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/july-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Essentials-Course-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250826T093000
DTEND;TZID=Australia/Melbourne:20250826T123000
DTSTAMP:20260422T034456
CREATED:20250725T071808Z
LAST-MODIFIED:20250725T075309Z
UID:10000485-1756200600-1756211400@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service Foundations
DESCRIPTION:The August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Foundations-Training-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250821T133000
DTEND;TZID=Australia/Melbourne:20250821T163000
DTSTAMP:20260422T034456
CREATED:20250725T032711Z
LAST-MODIFIED:20250725T041210Z
UID:10000482-1755783000-1755793800@shop.acxpa.com.au
SUMMARY:August 2025 Customer Service Phone Essentials
DESCRIPTION:The August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-38.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T034456
CREATED:20250726T082412Z
LAST-MODIFIED:20250727T034408Z
UID:10000495-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250819T093000
DTEND;TZID=Australia/Melbourne:20250819T123000
DTSTAMP:20260422T034456
CREATED:20250725T102017Z
LAST-MODIFIED:20250725T110309Z
UID:10000487-1755595800-1755606600@shop.acxpa.com.au
SUMMARY:August 2025 Phone Customer Service PRO
DESCRIPTION:Equip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2025-phone-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Professionals-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T133000
DTEND;TZID=Australia/Melbourne:20250812T163000
DTSTAMP:20260422T034456
CREATED:20250319T214807Z
LAST-MODIFIED:20250730T003408Z
UID:10000465-1755005400-1755016200@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service PRO
DESCRIPTION:Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T093000
DTEND;TZID=Australia/Melbourne:20250812T123000
DTSTAMP:20260422T034456
CREATED:20250319T213807Z
LAST-MODIFIED:20250728T083409Z
UID:10000464-1754991000-1755001800@shop.acxpa.com.au
SUMMARY:August 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/august-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250812T090000
DTEND;TZID=Australia/Melbourne:20250812T170000
DTSTAMP:20260422T034456
CREATED:20250613T052807Z
LAST-MODIFIED:20250613T053908Z
UID:10000476-1754989200-1755018000@shop.acxpa.com.au
SUMMARY:August 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/WFM-for-Practitioners-online-training-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250807T140000
DTEND;TZID=Australia/Melbourne:20250807T150000
DTSTAMP:20260422T034456
CREATED:20241226T051046Z
LAST-MODIFIED:20241226T051949Z
UID:10000417-1754575200-1754578800@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable August 2025
DESCRIPTION:Call Centre Roundtable August 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-august-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T140000
DTEND;TZID=Australia/Melbourne:20250806T150000
DTSTAMP:20260422T034456
CREATED:20241226T030837Z
LAST-MODIFIED:20241226T060308Z
UID:10000407-1754488800-1754492400@shop.acxpa.com.au
SUMMARY:CX Roundtable August 2025
DESCRIPTION:CX Roundtable August 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-august-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250806T090000
DTEND;TZID=Australia/Melbourne:20250806T170000
DTSTAMP:20260422T034456
CREATED:20250613T053709Z
LAST-MODIFIED:20250613T053808Z
UID:10000477-1754470800-1754499600@shop.acxpa.com.au
SUMMARY:August 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/august-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Real-Time-Analyst-for-Contact-Centres-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250730T133000
DTEND;TZID=Australia/Melbourne:20250730T163000
DTSTAMP:20260422T034456
CREATED:20250221T235408Z
LAST-MODIFIED:20250726T020021Z
UID:10000436-1753882200-1753893000@shop.acxpa.com.au
SUMMARY:July 2025 Reception Customer Service Essentials
DESCRIPTION:The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T133000
DTEND;TZID=Australia/Melbourne:20250729T163000
DTSTAMP:20260422T034456
CREATED:20250209T233409Z
LAST-MODIFIED:20250725T040810Z
UID:10000430-1753795800-1753806600@shop.acxpa.com.au
SUMMARY:July 2025 Customer Service Phone Essentials
DESCRIPTION:The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-37.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250729T130000
DTEND;TZID=Australia/Melbourne:20250729T160000
DTSTAMP:20260422T034456
CREATED:20250325T042014Z
LAST-MODIFIED:20250611T061708Z
UID:10000467-1753794000-1753804800@shop.acxpa.com.au
SUMMARY:July 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/july-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/06/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR