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UID:10000591-1797411600-1797440400@shop.acxpa.com.au
SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270114T123000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20260611T002847
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SUMMARY:January 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20260611T002847
CREATED:20260514T071810Z
LAST-MODIFIED:20260519T033209Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20260611T002847
CREATED:20260525T141112Z
LAST-MODIFIED:20260525T141714Z
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SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20260611T002847
CREATED:20260527T000411Z
LAST-MODIFIED:20260527T000525Z
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SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in February 2027\, live and online.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270319T173000
DTSTAMP:20260611T002847
CREATED:20260527T003517Z
LAST-MODIFIED:20260527T004610Z
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SUMMARY:March 2027 Customer Experience (CX) Management Training
DESCRIPTION:The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20260611T002847
CREATED:20260525T135518Z
LAST-MODIFIED:20260525T135610Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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