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SUMMARY:November 2025 Frontline Customer Service PRO
DESCRIPTION:Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/november-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
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ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20251125T090000
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UID:10000517-1764061200-1764090000@shop.acxpa.com.au
SUMMARY:November 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2025-wfm-essentials/
LOCATION:Zoom
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ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/WFM-for-Practitioners-online-training-course-1-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20251120T133000
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SUMMARY:November 2025 Phone Customer Service Foundations
DESCRIPTION:The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/november-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20251118T133000
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UID:10000491-1763472600-1763483400@shop.acxpa.com.au
SUMMARY:November 2025 Reception Customer Service Essentials
DESCRIPTION:The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/november-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20251114T093000
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DTSTAMP:20260422T021327
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UID:10000514-1763112600-1763127000@shop.acxpa.com.au
SUMMARY:November 2025 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2025  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/november-2025-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Journey-Mapping-Training-Workshop-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20251113T140000
DTEND;TZID=Australia/Melbourne:20251113T170000
DTSTAMP:20260422T021327
CREATED:20250918T012500Z
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UID:10000531-1763042400-1763053200@shop.acxpa.com.au
SUMMARY:Data-Driven Customer Sales & Retention
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URL:https://shop.acxpa.com.au/event/foxtel-vic-nov-25/
LOCATION:Foxtel HQ Melbourne\, Level 24\, 697 Collins Street\, Melbourne\, Victoria\, 3008\, Australia
CATEGORIES:ACXPA State Events,ACXPA Victoria,Industry Event (in-person),Site Tour
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Foxtel-Event-Promotion-VIC-November-2025.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251113T123000
DTEND;TZID=Australia/Melbourne:20251113T163000
DTSTAMP:20260422T021327
CREATED:20250820T043815Z
LAST-MODIFIED:20251015T234108Z
UID:10000510-1763037000-1763051400@shop.acxpa.com.au
SUMMARY:November 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-Manage-Difficult-Customers-training-course-21.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251111T133000
DTEND;TZID=Australia/Melbourne:20251111T163000
DTSTAMP:20260422T021327
CREATED:20250725T034908Z
LAST-MODIFIED:20251016T010711Z
UID:10000484-1762867800-1762878600@shop.acxpa.com.au
SUMMARY:November 2025 Customer Service Phone Essentials
DESCRIPTION:The November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251111T093000
DTEND;TZID=Australia/Melbourne:20251111T123000
DTSTAMP:20260422T021327
CREATED:20250830T231111Z
LAST-MODIFIED:20250830T231910Z
UID:10000519-1762853400-1762864200@shop.acxpa.com.au
SUMMARY:November 2025 Contact Centre Coaching PRO
DESCRIPTION:In this November 2025 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/november-2025-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Contact-Centre-Coaching-PRO-Course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251106T140000
DTEND;TZID=Australia/Melbourne:20251106T150000
DTSTAMP:20260422T021327
CREATED:20241226T051636Z
LAST-MODIFIED:20241226T051636Z
UID:10000420-1762437600-1762441200@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable November 2025
DESCRIPTION:Call Centre Roundtable November 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-november-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251105T140000
DTEND;TZID=Australia/Melbourne:20251105T150000
DTSTAMP:20260422T021327
CREATED:20241226T031215Z
LAST-MODIFIED:20241226T060344Z
UID:10000410-1762351200-1762354800@shop.acxpa.com.au
SUMMARY:CX Roundtable November 2025
DESCRIPTION:CX Roundtable November 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-november-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251021T123000
DTEND;TZID=Australia/Melbourne:20251021T163000
DTSTAMP:20260422T021327
CREATED:20241018T021407Z
LAST-MODIFIED:20251017T003709Z
UID:10000376-1761049800-1761064200@shop.acxpa.com.au
SUMMARY:October 2025 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2025 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2025-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Contact-Centre-Manager-training-course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251014T093000
DTEND;TZID=Australia/Melbourne:20251014T123000
DTSTAMP:20260422T021327
CREATED:20250726T072109Z
LAST-MODIFIED:20250916T225810Z
UID:10000494-1760434200-1760445000@shop.acxpa.com.au
SUMMARY:October 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the October 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/october-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251009T123000
DTEND;TZID=Australia/Melbourne:20251010T163000
DTSTAMP:20260422T021327
CREATED:20250822T010522Z
LAST-MODIFIED:20250822T010814Z
UID:10000512-1760013000-1760113800@shop.acxpa.com.au
SUMMARY:October 2025 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the October 2025 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/october-2025-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Email-Customer-Service-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251008T133000
DTEND;TZID=Australia/Melbourne:20251008T163000
DTSTAMP:20260422T021327
CREATED:20250728T042609Z
LAST-MODIFIED:20250911T014613Z
UID:10000504-1759930200-1759941000@shop.acxpa.com.au
SUMMARY:October 2025 Frontline Customer Service Essentials
DESCRIPTION:The October 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/october-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Frontline-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251007T133000
DTEND;TZID=Australia/Melbourne:20251007T163000
DTSTAMP:20260422T021327
CREATED:20250727T071708Z
LAST-MODIFIED:20250911T014813Z
UID:10000500-1759843800-1759854600@shop.acxpa.com.au
SUMMARY:October 2025 Inbound Phone Sales Essentials
DESCRIPTION:The October 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251007T093000
DTEND;TZID=Australia/Melbourne:20251007T123000
DTSTAMP:20260422T021327
CREATED:20250726T032308Z
LAST-MODIFIED:20250914T015711Z
UID:10000492-1759829400-1759840200@shop.acxpa.com.au
SUMMARY:October 2025 Reception Foundations
DESCRIPTION:The October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Reception-Foundations-Customer-Service-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251002T140000
DTEND;TZID=Australia/Melbourne:20251002T150000
DTSTAMP:20260422T021327
CREATED:20241226T051457Z
LAST-MODIFIED:20241226T051457Z
UID:10000419-1759413600-1759417200@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable October 2025
DESCRIPTION:Call Centre Roundtable October 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-october-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251001T140000
DTEND;TZID=Australia/Melbourne:20251001T150000
DTSTAMP:20260422T021327
CREATED:20241226T031109Z
LAST-MODIFIED:20241226T060332Z
UID:10000409-1759327200-1759330800@shop.acxpa.com.au
SUMMARY:CX Roundtable October 2025
DESCRIPTION:CX Roundtable October 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-october-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250930T123000
DTEND;TZID=Australia/Melbourne:20250930T173000
DTSTAMP:20260422T021327
CREATED:20241018T001208Z
LAST-MODIFIED:20250926T042711Z
UID:10000374-1759235400-1759253400@shop.acxpa.com.au
SUMMARY:September 2025 Customer Experience (CX) Management Training
DESCRIPTION:The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/september-2025-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T130000
DTEND;TZID=Australia/Melbourne:20250923T160000
DTSTAMP:20260422T021327
CREATED:20250325T043107Z
LAST-MODIFIED:20250823T102910Z
UID:10000468-1758632400-1758643200@shop.acxpa.com.au
SUMMARY:September 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course September 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/september-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250923T093000
DTEND;TZID=Australia/Melbourne:20250923T123000
DTSTAMP:20260422T021327
CREATED:20250726T084108Z
LAST-MODIFIED:20250727T064411Z
UID:10000496-1758619800-1758630600@shop.acxpa.com.au
SUMMARY:September 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Tech-Support-Customer-Service-Essentials-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250918T093000
DTEND;TZID=Australia/Melbourne:20250918T123000
DTSTAMP:20260422T021327
CREATED:20250725T034110Z
LAST-MODIFIED:20250725T041515Z
UID:10000483-1758187800-1758198600@shop.acxpa.com.au
SUMMARY:September 2025 Customer Service Phone Essentials
DESCRIPTION:The September 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Customer-Service-Phone-Essentials-training-course-in-Australia-39.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T133000
DTEND;TZID=Australia/Melbourne:20250916T163000
DTSTAMP:20260422T021327
CREATED:20250520T050909Z
LAST-MODIFIED:20250911T014914Z
UID:10000475-1758029400-1758040200@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Essentials
DESCRIPTION:The September 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250916T093000
DTEND;TZID=Australia/Melbourne:20250916T123000
DTSTAMP:20260422T021327
CREATED:20250727T233014Z
LAST-MODIFIED:20250910T080713Z
UID:10000502-1758015000-1758025800@shop.acxpa.com.au
SUMMARY:September 2025 Inbound Phone Sales Foundations
DESCRIPTION:The September 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250911T133000
DTEND;TZID=Australia/Melbourne:20250911T163000
DTSTAMP:20260422T021327
CREATED:20250726T020709Z
LAST-MODIFIED:20250909T022413Z
UID:10000490-1757597400-1757608200@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service Essentials
DESCRIPTION:The September 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Essentials-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T133000
DTEND;TZID=Australia/Melbourne:20250909T163000
DTSTAMP:20260422T021327
CREATED:20250726T232308Z
LAST-MODIFIED:20250908T075518Z
UID:10000498-1757424600-1757435400@shop.acxpa.com.au
SUMMARY:September 2025 Tech Support Customer Service Foundations
DESCRIPTION:The September 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/september-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250909T093000
DTEND;TZID=Australia/Melbourne:20250909T123000
DTSTAMP:20260422T021327
CREATED:20250726T070307Z
LAST-MODIFIED:20250909T021411Z
UID:10000493-1757410200-1757421000@shop.acxpa.com.au
SUMMARY:September 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the September 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/september-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250904T140000
DTEND;TZID=Australia/Melbourne:20250904T150000
DTSTAMP:20260422T021327
CREATED:20241226T051243Z
LAST-MODIFIED:20241226T051243Z
UID:10000418-1756994400-1756998000@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable September 2025
DESCRIPTION:Call Centre Roundtable September 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-september-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250904T123000
DTEND;TZID=Australia/Melbourne:20250904T163000
DTSTAMP:20260422T021327
CREATED:20241017T225307Z
LAST-MODIFIED:20250822T005310Z
UID:10000372-1756989000-1757003400@shop.acxpa.com.au
SUMMARY:September 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/september-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/How-to-Manage-Difficult-Customers-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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END:VCALENDAR