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SUMMARY:October 2026 Contact Centre Coaching PRO
DESCRIPTION:In this October 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/october-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20261021T090000
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SUMMARY:October 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/october-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20261112T123000
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SUMMARY:November 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20261117T090000
DTEND;TZID=Australia/Melbourne:20261117T170000
DTSTAMP:20260525T093144
CREATED:20251115T071311Z
LAST-MODIFIED:20251115T082712Z
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SUMMARY:November 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20261208T090000
DTEND;TZID=Australia/Melbourne:20261208T170000
DTSTAMP:20260525T093144
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SUMMARY:December 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/december-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20261216T090000
DTEND;TZID=Australia/Melbourne:20261216T170000
DTSTAMP:20260525T093144
CREATED:20251115T080911Z
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SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20260525T093144
CREATED:20260514T071810Z
LAST-MODIFIED:20260519T033209Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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