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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T133000
DTEND;TZID=Australia/Melbourne:20270119T163000
DTSTAMP:20260930T100607Z
CREATED:20260929T222014Z
LAST-MODIFIED:20260930T100607Z
UID:10000734-1800365400-1800376200@shop.acxpa.com.au
SUMMARY:January 2027 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Tuesday 19 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Public-Sector-Customer-Service-Essentials-Course-Australia-31.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270120T133000
DTEND;TZID=Australia/Melbourne:20270120T163000
DTSTAMP:20260930T100408Z
CREATED:20260929T214908Z
LAST-MODIFIED:20260930T100408Z
UID:10000732-1800451800-1800462600@shop.acxpa.com.au
SUMMARY:January 2027 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Wednesday 20 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Frontline-Customer-Service-Essentials-Course-Australia-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270121T133000
DTEND;TZID=Australia/Melbourne:20270121T163000
DTSTAMP:20260930T100108Z
CREATED:20260929T214013Z
LAST-MODIFIED:20260930T100108Z
UID:10000729-1800538200-1800549000@shop.acxpa.com.au
SUMMARY:January 2027 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Thursday 21 January 2027.
URL:https://shop.acxpa.com.au/event/january-2027-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Tech-Support-Customer-Service-Essentials-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270202T133000
DTEND;TZID=Australia/Melbourne:20270202T163000
DTSTAMP:20260930T095908Z
CREATED:20260929T213708Z
LAST-MODIFIED:20260930T095908Z
UID:10000727-1801575000-1801585800@shop.acxpa.com.au
SUMMARY:February 2027 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Tuesday 2 and Wednesday 3 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Tech-Support-Customer-Service-Foundations-Training-Course-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270204T130000
DTEND;TZID=Australia/Melbourne:20270204T160000
DTSTAMP:20260930T095811Z
CREATED:20260929T213107Z
LAST-MODIFIED:20260930T095811Z
UID:10000726-1801746000-1801756800@shop.acxpa.com.au
SUMMARY:February 2027 Reception Foundations
DESCRIPTION:Lift reception and front desk service across face-to-face\, phone and email in this 2 × 3-hour live online course with Simon Blair\, Thursday 4 and Friday 5 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Reception-Foundations-Customer-Service-Training-Course-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270209T130000
DTEND;TZID=Australia/Melbourne:20270209T163000
DTSTAMP:20261001T024109Z
CREATED:20261001T024109Z
LAST-MODIFIED:20261001T024109Z
UID:10000773-1802178000-1802190600@shop.acxpa.com.au
SUMMARY:February 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 9 and Thursday 11 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270209T133000
DTEND;TZID=Australia/Melbourne:20270209T163000
DTSTAMP:20260930T100810Z
CREATED:20260929T222407Z
LAST-MODIFIED:20260930T100810Z
UID:10000736-1802179800-1802190600@shop.acxpa.com.au
SUMMARY:February 2027 Public Sector Foundations
DESCRIPTION:Build skill\, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair\, Tuesday 9 and Wednesday 10 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Public-Sector-Customer-Service-Foundations-Course-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270211T130000
DTEND;TZID=Australia/Melbourne:20270211T160000
DTSTAMP:20260930T095513Z
CREATED:20260929T211708Z
LAST-MODIFIED:20260930T095513Z
UID:10000723-1802350800-1802361600@shop.acxpa.com.au
SUMMARY:February 2027 Phone Customer Service Foundations
DESCRIPTION:Give your team a proven structure for every call\, plus the confidence to handle difficult customers\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Customer-Service-Foundations-Training-Course-in-Australia-20.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T090000
DTEND;TZID=Australia/Melbourne:20270216T170000
DTSTAMP:20261003T034108Z
CREATED:20260930T035210Z
LAST-MODIFIED:20261003T034108Z
UID:10000740-1802768400-1802797200@shop.acxpa.com.au
SUMMARY:February 2027 WFM Essentials
DESCRIPTION:The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/february-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T133000
DTEND;TZID=Australia/Melbourne:20270216T163000
DTSTAMP:20260930T100308Z
CREATED:20260929T214408Z
LAST-MODIFIED:20260930T100308Z
UID:10000731-1802784600-1802795400@shop.acxpa.com.au
SUMMARY:February 2027 Frontline Customer Service Foundations
DESCRIPTION:Give your face-to-face team more time\, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Frontline-Customer-Service-Foundations-Training-Course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20260930T091516Z
CREATED:20260525T141112Z
LAST-MODIFIED:20260930T091516Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics\, dashboards and principles that drive contact centre performance.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Call-Centre-Team-Leader-Training-Course-Operations-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T133000
DTEND;TZID=Australia/Melbourne:20270218T163000
DTSTAMP:20260930T101015Z
CREATED:20260930T034908Z
LAST-MODIFIED:20260930T101015Z
UID:10000738-1802957400-1802968200@shop.acxpa.com.au
SUMMARY:February 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Thursday 18 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Inbound-Phone-Sales-Essentials-Training-Courses-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270219T090000
DTEND;TZID=Australia/Melbourne:20270219T123000
DTSTAMP:20260930T094709Z
CREATED:20260928T072907Z
LAST-MODIFIED:20260930T094709Z
UID:10000715-1803027600-1803040200@shop.acxpa.com.au
SUMMARY:February 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/february-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20260930T091710Z
CREATED:20260527T000411Z
LAST-MODIFIED:20260930T091710Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards\, monitoring\, calibration and coaching that changes behaviour.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Call-Centre-Team-Leader-Training-Course-Quality-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T130000
DTEND;TZID=Australia/Melbourne:20270223T160000
DTSTAMP:20260930T095310Z
CREATED:20260929T040709Z
LAST-MODIFIED:20260930T095310Z
UID:10000721-1803387600-1803398400@shop.acxpa.com.au
SUMMARY:February 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Tuesday 23\, Thursday 25 and Friday 26 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Call-Centre-Coaching-PRO-Training-Courses-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T090000
DTEND;TZID=Australia/Melbourne:20270224T170000
DTSTAMP:20261003T035107Z
CREATED:20260930T054910Z
LAST-MODIFIED:20261003T035107Z
UID:10000750-1803459600-1803488400@shop.acxpa.com.au
SUMMARY:February 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The February 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/february-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T130000
DTEND;TZID=Australia/Melbourne:20270224T163000
DTSTAMP:20261003T072808Z
CREATED:20260925T044607Z
LAST-MODIFIED:20261003T072808Z
UID:10000708-1803474000-1803486600@shop.acxpa.com.au
SUMMARY:February 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 24 and Thursday 25 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270303T133000
DTEND;TZID=Australia/Melbourne:20270303T163000
DTSTAMP:20260930T104308Z
CREATED:20260930T104308Z
LAST-MODIFIED:20260930T104308Z
UID:10000771-1804080600-1804091400@shop.acxpa.com.au
SUMMARY:March 2027 Collections Foundations
DESCRIPTION:Handle conversations about overdue accounts with confidence\, negotiate workable terms and close with a commitment\, in this 2 × 3-hour live online course with Simon Blair\, Wednesday 3 and Thursday 4 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Phone-Collections-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270309T130000
DTEND;TZID=Australia/Melbourne:20270309T160000
DTSTAMP:20260930T103708Z
CREATED:20260930T081309Z
LAST-MODIFIED:20260930T103708Z
UID:10000765-1804597200-1804608000@shop.acxpa.com.au
SUMMARY:March 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 9 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Essentials-Training-Courses-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270309T133000
DTEND;TZID=Australia/Melbourne:20270309T163000
DTSTAMP:20260930T100912Z
CREATED:20260930T034608Z
LAST-MODIFIED:20260930T100912Z
UID:10000737-1804599000-1804609800@shop.acxpa.com.au
SUMMARY:March 2027 Inbound Phone Sales Foundations
DESCRIPTION:Build confident inbound sales conversations\, from the first hello to handling objections and closing\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 9 and Wednesday 10 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Inbound-Phone-Sales-Foundations-Training-Courses-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270311T130000
DTEND;TZID=Australia/Melbourne:20270311T160000
DTSTAMP:20260930T103107Z
CREATED:20260930T074810Z
LAST-MODIFIED:20260930T103107Z
UID:10000759-1804770000-1804780800@shop.acxpa.com.au
SUMMARY:March 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 11 and Tuesday 16 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Outbound-Phone-Sales-Foundations-Training-Courses-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270311T130000
DTEND;TZID=Australia/Melbourne:20270311T160000
DTSTAMP:20260930T104208Z
CREATED:20260930T104208Z
LAST-MODIFIED:20260930T104208Z
UID:10000770-1804770000-1804780800@shop.acxpa.com.au
SUMMARY:March 2027 Retention Foundations
DESCRIPTION:Keep more of the customers who call to cancel: uncover the real reason\, acknowledge it with empathy and rebuild the value\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Sales-Retention-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T090000
DTEND;TZID=Australia/Melbourne:20270316T170000
DTSTAMP:20261003T034207Z
CREATED:20260930T045515Z
LAST-MODIFIED:20261003T034207Z
UID:10000741-1805187600-1805216400@shop.acxpa.com.au
SUMMARY:March 2027 WFM Essentials
DESCRIPTION:The March 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/march-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T093000
DTEND;TZID=Australia/Melbourne:20270316T123000
DTSTAMP:20260930T100018Z
CREATED:20260929T213808Z
LAST-MODIFIED:20260930T100018Z
UID:10000728-1805189400-1805200200@shop.acxpa.com.au
SUMMARY:March 2027 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Tech-Support-Customer-Service-Foundations-Training-Course-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270316T173000
DTSTAMP:20260930T091907Z
CREATED:20260527T003517Z
LAST-MODIFIED:20260930T091907Z
UID:10000680-1805200200-1805218200@shop.acxpa.com.au
SUMMARY:March 2027 CX Management Fundamentals
DESCRIPTION:The March 2027 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord\, covering the five CCXP® competencies. Rated 4.9/5.
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Training-Course-for-Customer-Experience-Management-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T133000
DTEND;TZID=Australia/Melbourne:20270316T163000
DTSTAMP:20260930T100708Z
CREATED:20260929T222108Z
LAST-MODIFIED:20260930T100708Z
UID:10000735-1805203800-1805214600@shop.acxpa.com.au
SUMMARY:March 2027 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Tuesday 16 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Public-Sector-Customer-Service-Essentials-Course-Australia-32.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270317T133000
DTEND;TZID=Australia/Melbourne:20270317T163000
DTSTAMP:20260930T100513Z
CREATED:20260929T215013Z
LAST-MODIFIED:20260930T100513Z
UID:10000733-1805290200-1805301000@shop.acxpa.com.au
SUMMARY:March 2027 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Frontline-Customer-Service-Essentials-Course-Australia-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T093000
DTEND;TZID=Australia/Melbourne:20270318T123000
DTSTAMP:20260930T095211Z
CREATED:20260929T015812Z
LAST-MODIFIED:20260930T095211Z
UID:10000720-1805362200-1805373000@shop.acxpa.com.au
SUMMARY:March 2027 Customer Service Phone Essentials
DESCRIPTION:Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Customer-Service-Phone-Essentials-training-course-in-Australia-53.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T133000
DTEND;TZID=Australia/Melbourne:20270318T163000
DTSTAMP:20260930T100208Z
CREATED:20260929T214108Z
LAST-MODIFIED:20260930T100208Z
UID:10000730-1805376600-1805387400@shop.acxpa.com.au
SUMMARY:March 2027 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Tech-Support-Customer-Service-Essentials-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270323T133000
DTEND;TZID=Australia/Melbourne:20270323T163000
DTSTAMP:20260930T101107Z
CREATED:20260930T035018Z
LAST-MODIFIED:20260930T101107Z
UID:10000739-1805808600-1805819400@shop.acxpa.com.au
SUMMARY:March 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Tuesday 23 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/09/Inbound-Phone-Sales-Essentials-Training-Courses-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR