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TZID:Australia/Melbourne
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251217T093000
DTEND;TZID=Australia/Melbourne:20251217T123000
DTSTAMP:20260422T003524
CREATED:20251016T213514Z
LAST-MODIFIED:20251016T213910Z
UID:10000565-1765963800-1765974600@shop.acxpa.com.au
SUMMARY:February 2026 Frontline Customer Service Essentials
DESCRIPTION:The February 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/february-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Essentials-Course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251217T093000
DTEND;TZID=Australia/Melbourne:20251217T123000
DTSTAMP:20260422T003524
CREATED:20251016T062410Z
LAST-MODIFIED:20251016T213809Z
UID:10000554-1765963800-1765974600@shop.acxpa.com.au
SUMMARY:December 2025 Frontline Customer Service Essentials
DESCRIPTION:The December 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/december-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251216T133000
DTEND;TZID=Australia/Melbourne:20251216T163000
DTSTAMP:20260422T003524
CREATED:20251016T064809Z
LAST-MODIFIED:20251016T065014Z
UID:10000555-1765891800-1765902600@shop.acxpa.com.au
SUMMARY:December 2025 Inbound Phone Sales Foundations
DESCRIPTION:The December 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Inbound-Phone-Sales-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251216T093000
DTEND;TZID=Australia/Melbourne:20251216T123000
DTSTAMP:20260422T003524
CREATED:20251016T023312Z
LAST-MODIFIED:20251016T024411Z
UID:10000543-1765877400-1765888200@shop.acxpa.com.au
SUMMARY:December 2025 Reception Customer Service Essentials
DESCRIPTION:The December 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251210T093000
DTEND;TZID=Australia/Melbourne:20251210T123000
DTSTAMP:20260422T003524
CREATED:20250726T085310Z
LAST-MODIFIED:20251016T055410Z
UID:10000497-1765359000-1765369800@shop.acxpa.com.au
SUMMARY:December 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this December 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/november-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Essentials-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251209T133000
DTEND;TZID=Australia/Melbourne:20251209T163000
DTSTAMP:20260422T003524
CREATED:20251016T040409Z
LAST-MODIFIED:20251016T040911Z
UID:10000547-1765287000-1765297800@shop.acxpa.com.au
SUMMARY:December 2025 Reception Foundations
DESCRIPTION:The December 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Reception-Foundations-Customer-Service-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251209T093000
DTEND;TZID=Australia/Melbourne:20251209T163000
DTSTAMP:20260422T003524
CREATED:20251015T235409Z
LAST-MODIFIED:20251016T010813Z
UID:10000535-1765272600-1765297800@shop.acxpa.com.au
SUMMARY:December 2025 Customer Service Phone Essentials
DESCRIPTION:The December 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/december-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T140000
DTEND;TZID=Australia/Melbourne:20251204T150000
DTSTAMP:20260422T003524
CREATED:20241226T051800Z
LAST-MODIFIED:20241226T051800Z
UID:10000421-1764856800-1764860400@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable December 2025
DESCRIPTION:Call Centre Roundtable December 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-december-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T133000
DTEND;TZID=Australia/Melbourne:20251204T163000
DTSTAMP:20260422T003524
CREATED:20250914T000020Z
LAST-MODIFIED:20251016T063513Z
UID:10000525-1764855000-1764865800@shop.acxpa.com.au
SUMMARY:December 2025 Tech Support Foundations
DESCRIPTION:The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T093000
DTEND;TZID=Australia/Melbourne:20251204T123000
DTSTAMP:20260422T003524
CREATED:20251014T223926Z
LAST-MODIFIED:20251014T231431Z
UID:10000533-1764840600-1764851400@shop.acxpa.com.au
SUMMARY:December 2025 Inbound Phone Sales Essentials
DESCRIPTION:The December 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/december-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T090000
DTEND;TZID=Australia/Melbourne:20251204T170000
DTSTAMP:20260422T003524
CREATED:20250827T233811Z
LAST-MODIFIED:20250827T234410Z
UID:10000515-1764838800-1764867600@shop.acxpa.com.au
SUMMARY:December 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Real-Time-Analyst-for-Contact-Centres-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T133000
DTEND;TZID=Australia/Melbourne:20251202T163000
DTSTAMP:20260422T003524
CREATED:20250911T080413Z
LAST-MODIFIED:20251016T071013Z
UID:10000523-1764682200-1764693000@shop.acxpa.com.au
SUMMARY:December 2025 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/december-2025-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T130000
DTEND;TZID=Australia/Melbourne:20251202T163000
DTSTAMP:20260422T003524
CREATED:20251021T061810Z
LAST-MODIFIED:20251021T065710Z
UID:10000575-1764680400-1764693000@shop.acxpa.com.au
SUMMARY:December 2025 How to Be a Great Call Centre Team Leader
DESCRIPTION:The December 2025 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/december-2025-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T093000
DTEND;TZID=Australia/Melbourne:20251202T123000
DTSTAMP:20260422T003524
CREATED:20250911T045313Z
LAST-MODIFIED:20251016T070110Z
UID:10000521-1764667800-1764678600@shop.acxpa.com.au
SUMMARY:December 2025 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/december-2025-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T133000
DTEND;TZID=Australia/Melbourne:20251125T163000
DTSTAMP:20260422T003524
CREATED:20250728T083514Z
LAST-MODIFIED:20251016T220409Z
UID:10000505-1764077400-1764088200@shop.acxpa.com.au
SUMMARY:November 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/november-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Foundations-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T130000
DTEND;TZID=Australia/Melbourne:20251125T160000
DTSTAMP:20260422T003524
CREATED:20250325T044106Z
LAST-MODIFIED:20251016T225910Z
UID:10000469-1764075600-1764086400@shop.acxpa.com.au
SUMMARY:November 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/november-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T093000
DTEND;TZID=Australia/Melbourne:20251125T123000
DTSTAMP:20260422T003524
CREATED:20250730T003015Z
LAST-MODIFIED:20250730T003310Z
UID:10000507-1764063000-1764073800@shop.acxpa.com.au
SUMMARY:November 2025 Frontline Customer Service PRO
DESCRIPTION:Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/november-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T090000
DTEND;TZID=Australia/Melbourne:20251125T170000
DTSTAMP:20260422T003524
CREATED:20250829T004017Z
LAST-MODIFIED:20250829T010537Z
UID:10000517-1764061200-1764090000@shop.acxpa.com.au
SUMMARY:November 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/WFM-for-Practitioners-online-training-course-1-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251120T133000
DTEND;TZID=Australia/Melbourne:20251120T163000
DTSTAMP:20260422T003524
CREATED:20250725T075108Z
LAST-MODIFIED:20251016T020018Z
UID:10000486-1763645400-1763656200@shop.acxpa.com.au
SUMMARY:November 2025 Phone Customer Service Foundations
DESCRIPTION:The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/november-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251118T133000
DTEND;TZID=Australia/Melbourne:20251118T163000
DTSTAMP:20260422T003524
CREATED:20250726T021411Z
LAST-MODIFIED:20251016T023811Z
UID:10000491-1763472600-1763483400@shop.acxpa.com.au
SUMMARY:November 2025 Reception Customer Service Essentials
DESCRIPTION:The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/november-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251114T093000
DTEND;TZID=Australia/Melbourne:20251114T133000
DTSTAMP:20260422T003524
CREATED:20250827T002611Z
LAST-MODIFIED:20251021T222513Z
UID:10000514-1763112600-1763127000@shop.acxpa.com.au
SUMMARY:November 2025 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2025  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/november-2025-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Journey-Mapping-Training-Workshop-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251113T140000
DTEND;TZID=Australia/Melbourne:20251113T170000
DTSTAMP:20260422T003524
CREATED:20250918T012500Z
LAST-MODIFIED:20251113T024618Z
UID:10000531-1763042400-1763053200@shop.acxpa.com.au
SUMMARY:Data-Driven Customer Sales & Retention
DESCRIPTION:[vc_row][vc_column][vc_column_text css=”.vc_custom_1763001896877{padding-top: 20px !important;padding-bottom: 20px !important;background-color: #FF0000 !important;}” text_color=”#FFFFFF”] \nThe venue location is Melbourne Quarter TWO – its set back a bit from the Collins Street – just walk through the courtyard area!  \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_raw_html 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URL:https://shop.acxpa.com.au/event/foxtel-vic-nov-25/
LOCATION:Foxtel HQ Melbourne\, Level 24\, 697 Collins Street\, Melbourne\, Victoria\, 3008\, Australia
CATEGORIES:ACXPA State Events,ACXPA Victoria,Industry Event (in-person),Site Tour
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Foxtel-Event-Promotion-VIC-November-2025.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251113T123000
DTEND;TZID=Australia/Melbourne:20251113T163000
DTSTAMP:20260422T003524
CREATED:20250820T043815Z
LAST-MODIFIED:20251015T234108Z
UID:10000510-1763037000-1763051400@shop.acxpa.com.au
SUMMARY:November 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-Manage-Difficult-Customers-training-course-21.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251111T133000
DTEND;TZID=Australia/Melbourne:20251111T163000
DTSTAMP:20260422T003524
CREATED:20250725T034908Z
LAST-MODIFIED:20251016T010711Z
UID:10000484-1762867800-1762878600@shop.acxpa.com.au
SUMMARY:November 2025 Customer Service Phone Essentials
DESCRIPTION:The November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251111T093000
DTEND;TZID=Australia/Melbourne:20251111T123000
DTSTAMP:20260422T003524
CREATED:20250830T231111Z
LAST-MODIFIED:20250830T231910Z
UID:10000519-1762853400-1762864200@shop.acxpa.com.au
SUMMARY:November 2025 Contact Centre Coaching PRO
DESCRIPTION:In this November 2025 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/november-2025-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Contact-Centre-Coaching-PRO-Course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251106T140000
DTEND;TZID=Australia/Melbourne:20251106T150000
DTSTAMP:20260422T003524
CREATED:20241226T051636Z
LAST-MODIFIED:20241226T051636Z
UID:10000420-1762437600-1762441200@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable November 2025
DESCRIPTION:Call Centre Roundtable November 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-november-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251105T140000
DTEND;TZID=Australia/Melbourne:20251105T150000
DTSTAMP:20260422T003524
CREATED:20241226T031215Z
LAST-MODIFIED:20241226T060344Z
UID:10000410-1762351200-1762354800@shop.acxpa.com.au
SUMMARY:CX Roundtable November 2025
DESCRIPTION:CX Roundtable November 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-november-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251021T123000
DTEND;TZID=Australia/Melbourne:20251021T163000
DTSTAMP:20260422T003524
CREATED:20241018T021407Z
LAST-MODIFIED:20251017T003709Z
UID:10000376-1761049800-1761064200@shop.acxpa.com.au
SUMMARY:October 2025 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2025 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2025-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Contact-Centre-Manager-training-course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251014T093000
DTEND;TZID=Australia/Melbourne:20251014T123000
DTSTAMP:20260422T003524
CREATED:20250726T072109Z
LAST-MODIFIED:20250916T225810Z
UID:10000494-1760434200-1760445000@shop.acxpa.com.au
SUMMARY:October 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists and front-desk professionals\, the October 2025 Customer Service Reception PRO course builds premium service skills to boost confidence\, handle challenges\, and elevate every customer interaction.
URL:https://shop.acxpa.com.au/event/october-2025-reception-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251009T123000
DTEND;TZID=Australia/Melbourne:20251010T163000
DTSTAMP:20260422T003524
CREATED:20250822T010522Z
LAST-MODIFIED:20250822T010814Z
UID:10000512-1760013000-1760113800@shop.acxpa.com.au
SUMMARY:October 2025 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the October 2025 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/october-2025-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Email-Customer-Service-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR