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DTSTART;TZID=Australia/Melbourne:20261015T133000
DTEND;TZID=Australia/Melbourne:20261015T163000
DTSTAMP:20260505T080911Z
CREATED:20260505T080711Z
LAST-MODIFIED:20260505T080911Z
UID:10000667-1792071000-1792081800@shop.acxpa.com.au
SUMMARY:October 2026 Frontline Customer Service Essentials
DESCRIPTION:The October 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/october-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261016T093000
DTEND;TZID=Australia/Melbourne:20261016T123000
DTSTAMP:20260505T050326Z
CREATED:20260505T050326Z
LAST-MODIFIED:20260505T050326Z
UID:10000659-1792143000-1792153800@shop.acxpa.com.au
SUMMARY:October 2026 Contact Centre Coaching PRO
DESCRIPTION:In this October 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/october-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261021T090000
DTEND;TZID=Australia/Melbourne:20261021T170000
DTSTAMP:20260412T033713Z
CREATED:20251115T080019Z
LAST-MODIFIED:20260412T033713Z
UID:10000590-1792573200-1792602000@shop.acxpa.com.au
SUMMARY:October 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/october-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261027T123000
DTEND;TZID=Australia/Melbourne:20261027T170000
DTSTAMP:20260525T134312Z
CREATED:20260525T132711Z
LAST-MODIFIED:20260525T134312Z
UID:10000674-1793104200-1793120400@shop.acxpa.com.au
SUMMARY:October 2026 People Leadership for Call Centre Team Leaders
DESCRIPTION:The October 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/october-2026-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261112T123000
DTEND;TZID=Australia/Melbourne:20261112T163000
DTSTAMP:20260519T032909Z
CREATED:20260414T133112Z
LAST-MODIFIED:20260519T032909Z
UID:10000634-1794486600-1794501000@shop.acxpa.com.au
SUMMARY:November 2026 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2026-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261117T090000
DTEND;TZID=Australia/Melbourne:20261117T170000
DTSTAMP:20251115T082712Z
CREATED:20251115T071311Z
LAST-MODIFIED:20251115T082712Z
UID:10000585-1794906000-1794934800@shop.acxpa.com.au
SUMMARY:November 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261119T123000
DTEND;TZID=Australia/Melbourne:20261119T170000
DTSTAMP:20260525T232910Z
CREATED:20260525T232712Z
LAST-MODIFIED:20260525T232910Z
UID:10000677-1795091400-1795107600@shop.acxpa.com.au
SUMMARY:Novemeber 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in November 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/novemeber-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/CX-Management-for-Call-Centre-Team-Leaders-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261120T090000
DTEND;TZID=Australia/Melbourne:20261120T130000
DTSTAMP:20260619T001310Z
CREATED:20260619T000711Z
LAST-MODIFIED:20260619T001310Z
UID:10000684-1795165200-1795179600@shop.acxpa.com.au
SUMMARY:November 2026 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2026  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/november-2026-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/06/Customer-Journey-Mapping-Training-Workshop-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261201T123000
DTEND;TZID=Australia/Melbourne:20261201T173000
DTSTAMP:20260602T194412Z
CREATED:20260602T194412Z
LAST-MODIFIED:20260602T194412Z
UID:10000681-1796128200-1796146200@shop.acxpa.com.au
SUMMARY:Test Course 2024
DESCRIPTION:Course for testing purposes only.
URL:https://shop.acxpa.com.au/event/test-course-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261208T090000
DTEND;TZID=Australia/Melbourne:20261208T170000
DTSTAMP:20251115T082812Z
CREATED:20251115T072111Z
LAST-MODIFIED:20251115T082812Z
UID:10000586-1796720400-1796749200@shop.acxpa.com.au
SUMMARY:December 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/december-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20261216T090000
DTEND;TZID=Australia/Melbourne:20261216T170000
DTSTAMP:20260412T034111Z
CREATED:20251115T080911Z
LAST-MODIFIED:20260412T034111Z
UID:10000591-1797411600-1797440400@shop.acxpa.com.au
SUMMARY:December 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270114T123000
DTEND;TZID=Australia/Melbourne:20270114T163000
DTSTAMP:20260527T002017Z
CREATED:20260527T002017Z
LAST-MODIFIED:20260527T002017Z
UID:10000679-1799929800-1799944200@shop.acxpa.com.au
SUMMARY:January 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/How-to-Manage-Difficult-Customers-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270119T123000
DTEND;TZID=Australia/Melbourne:20270119T170000
DTSTAMP:20260519T033209Z
CREATED:20260514T071810Z
LAST-MODIFIED:20260519T033209Z
UID:10000671-1800361800-1800378000@shop.acxpa.com.au
SUMMARY:January 2027 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/january-2027-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Manager-training-course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20260525T141714Z
CREATED:20260525T141112Z
LAST-MODIFIED:20260525T141714Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Team-Leader-Training-Course-for-Call-Centre-Operations-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20260527T000525Z
CREATED:20260527T000411Z
LAST-MODIFIED:20260527T000525Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in February 2027\, live and online.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270319T173000
DTSTAMP:20260527T004610Z
CREATED:20260527T003517Z
LAST-MODIFIED:20260527T004610Z
UID:10000680-1805200200-1805477400@shop.acxpa.com.au
SUMMARY:March 2027 Customer Experience (CX) Management Training
DESCRIPTION:The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Training-Course-for-Customer-Experience-Management-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20260525T135610Z
CREATED:20260525T135518Z
LAST-MODIFIED:20260525T135610Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management\, engagement and performance conversation skills.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/People-Management-and-Leadership-for-Call-Centre-Team-Leaders-Course-1-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
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