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DTSTART;TZID=Australia/Melbourne:20240702T130000
DTEND;TZID=Australia/Melbourne:20240704T160000
DTSTAMP:20260422T212635
CREATED:20240508T012211Z
LAST-MODIFIED:20240508T012211Z
UID:10000286-1719925200-1720108800@shop.acxpa.com.au
SUMMARY:July 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240628T100000
DTEND;TZID=Australia/Melbourne:20240628T130000
DTSTAMP:20260422T212635
CREATED:20240210T074307Z
LAST-MODIFIED:20240429T160709Z
UID:10000268-1719568800-1719579600@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Essentials
DESCRIPTION:The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T130000
DTEND;TZID=Australia/Melbourne:20240627T173000
DTSTAMP:20260422T212635
CREATED:20240524T040300Z
LAST-MODIFIED:20240524T040300Z
UID:10000301-1719493200-1719509400@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Melbourne)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-melbourne/
LOCATION:Grand Hyatt Melbourne\, 123 Collins Street\, Melbourne\, Victoria\, 3000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Melbourne-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T090000
DTEND;TZID=Australia/Melbourne:20240627T120000
DTSTAMP:20260422T212635
CREATED:20240210T085707Z
LAST-MODIFIED:20240625T001712Z
UID:10000267-1719478800-1719489600@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception Essentials
DESCRIPTION:The June 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T140000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T212635
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T164207Z
UID:10000283-1719324000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T130000
DTEND;TZID=Australia/Melbourne:20240625T173000
DTSTAMP:20260422T212635
CREATED:20240524T040041Z
LAST-MODIFIED:20240524T040327Z
UID:10000300-1719320400-1719336600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Sydney)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-sydney/
LOCATION:PwC Australia\, Watermans Quay Level 17\, One International Towers\, Barangaroo\, New South Wales\, 2000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Sydney-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T090000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T212635
CREATED:20231011T011910Z
LAST-MODIFIED:20240429T093633Z
UID:10000192-1719306000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/wfm-essentials-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/02/WFM-for-Practitioners-online-training-course-1-40.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240620T130000
DTEND;TZID=Australia/Melbourne:20240620T173000
DTSTAMP:20260422T212635
CREATED:20240524T035808Z
LAST-MODIFIED:20240524T040401Z
UID:10000299-1718888400-1718904600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Adelaide)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-adelaide/
LOCATION:The Playford Adelaide – MGallery\, 120 North Terrace\, Adelaide\, South Australia\, 5000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Adelaide-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T140000
DTEND;TZID=Australia/Melbourne:20240618T170000
DTSTAMP:20260422T212635
CREATED:20240210T024706Z
LAST-MODIFIED:20240429T161308Z
UID:10000229-1718719200-1718730000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T130000
DTEND;TZID=Australia/Melbourne:20240618T173000
DTSTAMP:20260422T212635
CREATED:20240524T034917Z
LAST-MODIFIED:20240524T034917Z
UID:10000298-1718715600-1718731800@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Brisbane)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-brisbane/
LOCATION:Emporium Hotel South Bank\, 267 Grey Street\, South Brisbane\, Queensland\, 4101\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Brisbane-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T123000
DTEND;TZID=Australia/Melbourne:20240621T163000
DTSTAMP:20260422T212635
CREATED:20230727T074853Z
LAST-MODIFIED:20240429T164908Z
UID:10000164-1718713800-1718987400@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/contact-centre-management-fundamentals-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Management-Fundamentals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240613T140000
DTEND;TZID=Australia/Melbourne:20240613T170000
DTSTAMP:20260422T212635
CREATED:20240208T111745Z
LAST-MODIFIED:20240429T162708Z
UID:10000231-1718287200-1718298000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Essentials
DESCRIPTION:The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240612T090000
DTEND;TZID=Australia/Melbourne:20240612T120000
DTSTAMP:20260422T212635
CREATED:20240210T045106Z
LAST-MODIFIED:20240429T161107Z
UID:10000232-1718182800-1718193600@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Coaching PRO
DESCRIPTION:In this June 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/june-2024-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240611T090000
DTEND;TZID=Australia/Melbourne:20240611T120000
DTSTAMP:20260422T212635
CREATED:20240210T021015Z
LAST-MODIFIED:20240429T161607Z
UID:10000233-1718096400-1718107200@shop.acxpa.com.au
SUMMARY:June 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/june-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240605T100000
DTEND;TZID=Australia/Melbourne:20240607T130000
DTSTAMP:20260422T212635
CREATED:20240210T052607Z
LAST-MODIFIED:20240429T160909Z
UID:10000234-1717581600-1717765200@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240604T140000
DTEND;TZID=Australia/Melbourne:20240604T170000
DTSTAMP:20260422T212635
CREATED:20240418T041607Z
LAST-MODIFIED:20240429T154809Z
UID:10000225-1717509600-1717520400@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals-2/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240531T123000
DTEND;TZID=Australia/Melbourne:20240531T163000
DTSTAMP:20260422T212635
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163207Z
UID:10000236-1717158600-1717173000@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240529T130000
DTEND;TZID=Australia/Melbourne:20240529T160000
DTSTAMP:20260422T212635
CREATED:20240208T111755Z
LAST-MODIFIED:20240429T163808Z
UID:10000237-1716987600-1716998400@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240528T100000
DTEND;TZID=Australia/Melbourne:20240528T130000
DTSTAMP:20260422T212635
CREATED:20240210T073516Z
LAST-MODIFIED:20240429T160810Z
UID:10000238-1716890400-1716901200@shop.acxpa.com.au
SUMMARY:May 2024 Inbound Phone Sales Essentials
DESCRIPTION:The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/may-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240524T130000
DTEND;TZID=Australia/Melbourne:20240524T170000
DTSTAMP:20260422T212635
CREATED:20240429T011211Z
LAST-MODIFIED:20240429T154709Z
UID:10000226-1716555600-1716570000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/may-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Journey-Mapping-Training-Workshop-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240521T133000
DTEND;TZID=Australia/Melbourne:20240521T170000
DTSTAMP:20260422T212635
CREATED:20231117T062839Z
LAST-MODIFIED:20240429T164411Z
UID:10000216-1716298200-1716310800@shop.acxpa.com.au
SUMMARY:May 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/how-to-be-a-great-call-centre-team-leader-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T130000
DTEND;TZID=Australia/Melbourne:20240516T160000
DTSTAMP:20260422T212635
CREATED:20240208T111747Z
LAST-MODIFIED:20240429T162807Z
UID:10000241-1715864400-1715875200@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Phone Essentials
DESCRIPTION:The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T090000
DTEND;TZID=Australia/Melbourne:20240516T170000
DTSTAMP:20260422T212635
CREATED:20231011T011058Z
LAST-MODIFIED:20240429T164608Z
UID:10000189-1715850000-1715878800@shop.acxpa.com.au
SUMMARY:May 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/real-time-wfm-for-contact-centre-analysts-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240515T100000
DTEND;TZID=Australia/Melbourne:20240515T130000
DTSTAMP:20260422T212635
CREATED:20240210T085212Z
LAST-MODIFIED:20240429T160609Z
UID:10000242-1715767200-1715778000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Reception Essentials
DESCRIPTION:The May 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Essentials-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240514T130000
DTEND;TZID=Australia/Melbourne:20240514T160000
DTSTAMP:20260422T212636
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T162608Z
UID:10000244-1715691600-1715702400@shop.acxpa.com.au
SUMMARY:May 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/may-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240514T123000
DTEND;TZID=Australia/Melbourne:20240515T163000
DTSTAMP:20260422T212636
CREATED:20230727T195953Z
LAST-MODIFIED:20240429T164809Z
UID:10000166-1715689800-1715790600@shop.acxpa.com.au
SUMMARY:May 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/how-to-assess-and-coach-contact-centre-agent-performance-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-assess-and-coach-contact-centre-agents-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240423T090000
DTEND;TZID=Australia/Melbourne:20240423T120000
DTSTAMP:20260422T212636
CREATED:20240210T055707Z
LAST-MODIFIED:20240520T204607Z
UID:10000246-1713862800-1713873600@shop.acxpa.com.au
SUMMARY:April 2024 Inbound Phone Sales Essentials
DESCRIPTION:The April 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/april-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240419T100000
DTEND;TZID=Australia/Melbourne:20240419T130000
DTSTAMP:20260422T212636
CREATED:20240210T020307Z
LAST-MODIFIED:20240520T204406Z
UID:10000247-1713520800-1713531600@shop.acxpa.com.au
SUMMARY:April 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this April 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Tech-Support-Customer-Service-Essentials-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240418T090000
DTEND;TZID=Australia/Melbourne:20240418T170000
DTSTAMP:20260422T212636
CREATED:20231011T010637Z
LAST-MODIFIED:20240520T204107Z
UID:10000187-1713430800-1713459600@shop.acxpa.com.au
SUMMARY:April 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:A ‘must’ for all Team Leaders – Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/wfm-for-contact-centre-team-leaders-april-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240417T090000
DTEND;TZID=Australia/Melbourne:20240417T120000
DTSTAMP:20260422T212636
CREATED:20240210T084706Z
LAST-MODIFIED:20240520T204808Z
UID:10000248-1713344400-1713355200@shop.acxpa.com.au
SUMMARY:April 2024 Customer Service Reception Essentials
DESCRIPTION:The April 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/april-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR