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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T170000
DTSTAMP:20260422T195339
CREATED:20240210T215607Z
LAST-MODIFIED:20240429T160309Z
UID:10000266-1722934800-1722963600@shop.acxpa.com.au
SUMMARY:August 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T120000
DTSTAMP:20260422T195339
CREATED:20240709T030410Z
LAST-MODIFIED:20240709T031310Z
UID:10000311-1722934800-1722945600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Essentials
DESCRIPTION:The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T130000
DTEND;TZID=Australia/Melbourne:20240801T160000
DTSTAMP:20260422T195339
CREATED:20240508T225906Z
LAST-MODIFIED:20240508T225906Z
UID:10000291-1722517200-1722528000@shop.acxpa.com.au
SUMMARY:August 2024 Retail Essentials
DESCRIPTION:The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/august-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Retail-Sales-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T123000
DTEND;TZID=Australia/Melbourne:20240802T163000
DTSTAMP:20260422T195339
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163016Z
UID:10000275-1722515400-1722616200@shop.acxpa.com.au
SUMMARY:August 2024 Live Chat course for Customer Service staff
DESCRIPTION:The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel\, delivered over 2 x 4-hour online sessions.
URL:https://shop.acxpa.com.au/event/august-2024-live-chat-course-for-customer-service-staff/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Live-Chat-course-for-Customer-Service-staff.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240731T130000
DTEND;TZID=Australia/Melbourne:20240731T160000
DTSTAMP:20260422T195339
CREATED:20240508T225112Z
LAST-MODIFIED:20240709T082110Z
UID:10000290-1722430800-1722441600@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240730T130000
DTEND;TZID=Australia/Melbourne:20240730T160000
DTSTAMP:20260422T195339
CREATED:20240508T224208Z
LAST-MODIFIED:20240710T073608Z
UID:10000289-1722344400-1722355200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Reception Essentials
DESCRIPTION:The July 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T133000
DTEND;TZID=Australia/Melbourne:20240723T170000
DTSTAMP:20260422T195339
CREATED:20240211T024406Z
LAST-MODIFIED:20240429T155015Z
UID:10000257-1721741400-1721754000@shop.acxpa.com.au
SUMMARY:July 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/june-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T130000
DTEND;TZID=Australia/Melbourne:20240723T160000
DTSTAMP:20260422T195339
CREATED:20240208T111741Z
LAST-MODIFIED:20240710T224518Z
UID:10000251-1721739600-1721750400@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T123000
DTEND;TZID=Australia/Melbourne:20240726T170000
DTSTAMP:20260422T195339
CREATED:20240208T111800Z
LAST-MODIFIED:20240723T035310Z
UID:10000220-1721737800-1722013200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Experience (CX) Management Training
DESCRIPTION:The gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/july-2024-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Training-Course-for-Customer-Experience-Management-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240718T173000
DTEND;TZID=Australia/Melbourne:20240718T193000
DTSTAMP:20260422T195339
CREATED:20240617T134424Z
LAST-MODIFIED:20241114T232526Z
UID:10000302-1721323800-1721331000@shop.acxpa.com.au
SUMMARY:ACXPA QLD Launch
DESCRIPTION:ACXPA QLD Launch Event\nJoin us for our very first ACXPA Queensland event featuring two great speakers and a chance to mingle with others working in the contact centre and customer experience industry in Queensland. \nThe Australian Customer Experience Professionals Association (ACXPA) is an exciting new industry association for contact centre and customer experience professionals working across voice\, digital\, and in-person channels (learn more about us >). \nMembers gain access to global best practices\, leading industry insights and resources\, including the Australian Contact Centre Rankings\, world-class training and powerful networking and support tools. \nBe part of history and join us for a great event featuring two great speakers sharing their insights into the upcoming industry trends and how to strengthen the link between Employee Experience and Customer Experience. \nOur Guest Speakers \nWe’re thrilled to feature two expert speakers for our ACXPA QLD Launch event: \n\nCloe Kernick\, General Manager Customer & Market Operations at Energy QLD\, will be providing some great insights into the trends to look out for in the back half of 2024 and into 2025.\nRachel Lane\, Head of Customer Success at The Lottery Office sharing sustainability wins and the link to Employee and Customer Experience\n\nVenue: \nThe Lawn Bar\, 44 Ferry St\, Kangaroo Point QLD 4169 \nDate and Time: \nThursday\, 18th of July from 5.30 pm to 7:30 pm \nTicketing: \nThanks to our generous event sponsors\, our welcome event is completely free\, but you must register for a ticket below. \nAttendees will receive a welcome drink on arrival and there will be a grazing platter/nibbles with a cash bar for any further purchases. \nThanks to Event Sponsors linkABLE and MaxContact Australia for sponsoring our first event in QLD! \nTickets are now closed! \nSubscribe to make sure you don’t miss the next one > \n 
URL:https://shop.acxpa.com.au/event/acxpa-qld-launch/
LOCATION:The Lawn Bar\, 44 Ferry St\, Kangaroo Point\, Queensland\, 4169\, Australia
CATEGORIES:ACXPA Queensland,Industry Event (in-person),Networking
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/ACXPA-Queensland-Launch-Event-18-July-2024.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240717T090000
DTEND;TZID=Australia/Melbourne:20240717T170000
DTSTAMP:20260422T195339
CREATED:20240210T212307Z
LAST-MODIFIED:20240429T160410Z
UID:10000227-1721206800-1721235600@shop.acxpa.com.au
SUMMARY:July 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T130000
DTEND;TZID=Australia/Melbourne:20240716T160000
DTSTAMP:20260422T195339
CREATED:20231105T001421Z
LAST-MODIFIED:20240708T042517Z
UID:10000207-1721134800-1721145600@shop.acxpa.com.au
SUMMARY:July 2024 Contact Centre Coaching PRO
DESCRIPTION:In this July 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/contact-centre-coaching-pro-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T170000
DTSTAMP:20260422T195339
CREATED:20240211T013210Z
LAST-MODIFIED:20240429T155607Z
UID:10000262-1721120400-1721149200@shop.acxpa.com.au
SUMMARY:July 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/july-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T120000
DTSTAMP:20260422T195339
CREATED:20240508T014519Z
LAST-MODIFIED:20240708T042809Z
UID:10000288-1721120400-1721131200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240709T130000
DTEND;TZID=Australia/Melbourne:20240709T160000
DTSTAMP:20260422T195339
CREATED:20240508T013214Z
LAST-MODIFIED:20240508T013214Z
UID:10000287-1720530000-1720540800@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Essentials
DESCRIPTION:The July 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240703T090000
DTEND;TZID=Australia/Melbourne:20240703T170000
DTSTAMP:20260422T195339
CREATED:20240208T115314Z
LAST-MODIFIED:20240429T162407Z
UID:10000228-1719997200-1720026000@shop.acxpa.com.au
SUMMARY:July 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240702T130000
DTEND;TZID=Australia/Melbourne:20240704T160000
DTSTAMP:20260422T195339
CREATED:20240508T012211Z
LAST-MODIFIED:20240508T012211Z
UID:10000286-1719925200-1720108800@shop.acxpa.com.au
SUMMARY:July 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240628T100000
DTEND;TZID=Australia/Melbourne:20240628T130000
DTSTAMP:20260422T195339
CREATED:20240210T074307Z
LAST-MODIFIED:20240429T160709Z
UID:10000268-1719568800-1719579600@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Essentials
DESCRIPTION:The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T130000
DTEND;TZID=Australia/Melbourne:20240627T173000
DTSTAMP:20260422T195339
CREATED:20240524T040300Z
LAST-MODIFIED:20240524T040300Z
UID:10000301-1719493200-1719509400@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Melbourne)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-melbourne/
LOCATION:Grand Hyatt Melbourne\, 123 Collins Street\, Melbourne\, Victoria\, 3000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Melbourne-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240627T090000
DTEND;TZID=Australia/Melbourne:20240627T120000
DTSTAMP:20260422T195339
CREATED:20240210T085707Z
LAST-MODIFIED:20240625T001712Z
UID:10000267-1719478800-1719489600@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception Essentials
DESCRIPTION:The June 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T140000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T195339
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T164207Z
UID:10000283-1719324000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T130000
DTEND;TZID=Australia/Melbourne:20240625T173000
DTSTAMP:20260422T195339
CREATED:20240524T040041Z
LAST-MODIFIED:20240524T040327Z
UID:10000300-1719320400-1719336600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Sydney)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-sydney/
LOCATION:PwC Australia\, Watermans Quay Level 17\, One International Towers\, Barangaroo\, New South Wales\, 2000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Sydney-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240625T090000
DTEND;TZID=Australia/Melbourne:20240625T170000
DTSTAMP:20260422T195339
CREATED:20231011T011910Z
LAST-MODIFIED:20240429T093633Z
UID:10000192-1719306000-1719334800@shop.acxpa.com.au
SUMMARY:June 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/wfm-essentials-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/02/WFM-for-Practitioners-online-training-course-1-40.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240620T130000
DTEND;TZID=Australia/Melbourne:20240620T173000
DTSTAMP:20260422T195339
CREATED:20240524T035808Z
LAST-MODIFIED:20240524T040401Z
UID:10000299-1718888400-1718904600@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Adelaide)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-adelaide/
LOCATION:The Playford Adelaide – MGallery\, 120 North Terrace\, Adelaide\, South Australia\, 5000\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Adelaide-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T140000
DTEND;TZID=Australia/Melbourne:20240618T170000
DTSTAMP:20260422T195339
CREATED:20240210T024706Z
LAST-MODIFIED:20240429T161308Z
UID:10000229-1718719200-1718730000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Pro-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T130000
DTEND;TZID=Australia/Melbourne:20240618T173000
DTSTAMP:20260422T195339
CREATED:20240524T034917Z
LAST-MODIFIED:20240524T034917Z
UID:10000298-1718715600-1718731800@shop.acxpa.com.au
SUMMARY:2024 Contact Centre Best Practice Report (Brisbane)
DESCRIPTION:Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings. \nThis half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.  \nAfternoon tea\, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket. \nAll attendees will receive a hard copy of the 240-page report! \nTopics include: \n\n\n\nDigital Transformation\nRemote Working/WFH\nFlexible Working\nSelf Service\nAbsenteeism & Attrition\nEmployee Engagement\nCustomer Experience\nKnowledge Management\nWorkforce Optimisation\nAI\nRecruitment\nSalaries & bonuses\n+ more\n\n\n\nLast year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.
URL:https://shop.acxpa.com.au/event/2024-contact-centre-best-practice-report-brisbane/
LOCATION:Emporium Hotel South Bank\, 267 Grey Street\, South Brisbane\, Queensland\, 4101\, Australia
CATEGORIES:Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/2024-Contact-Centre-Best-Practice-Report-Brisbane-Event.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T123000
DTEND;TZID=Australia/Melbourne:20240621T163000
DTSTAMP:20260422T195339
CREATED:20230727T074853Z
LAST-MODIFIED:20240429T164908Z
UID:10000164-1718713800-1718987400@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/contact-centre-management-fundamentals-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Management-Fundamentals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240613T140000
DTEND;TZID=Australia/Melbourne:20240613T170000
DTSTAMP:20260422T195339
CREATED:20240208T111745Z
LAST-MODIFIED:20240429T162708Z
UID:10000231-1718287200-1718298000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Essentials
DESCRIPTION:The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240612T090000
DTEND;TZID=Australia/Melbourne:20240612T120000
DTSTAMP:20260422T195339
CREATED:20240210T045106Z
LAST-MODIFIED:20240429T161107Z
UID:10000232-1718182800-1718193600@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Coaching PRO
DESCRIPTION:In this June 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/june-2024-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240611T090000
DTEND;TZID=Australia/Melbourne:20240611T120000
DTSTAMP:20260422T195339
CREATED:20240210T021015Z
LAST-MODIFIED:20240429T161607Z
UID:10000233-1718096400-1718107200@shop.acxpa.com.au
SUMMARY:June 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/june-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR