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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250116T123000
DTEND;TZID=Australia/Melbourne:20250116T163000
DTSTAMP:20241017T225510Z
CREATED:20241017T223707Z
LAST-MODIFIED:20241017T225510Z
UID:10000370-1737030600-1737045000@shop.acxpa.com.au
SUMMARY:January 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/How-to-Manage-Difficult-Customers-training-course-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T133000
DTEND;TZID=Australia/Melbourne:20250115T163000
DTSTAMP:20241219T011609Z
CREATED:20241011T072809Z
LAST-MODIFIED:20241219T011609Z
UID:10000344-1736947800-1736958600@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T093000
DTEND;TZID=Australia/Melbourne:20250115T123000
DTSTAMP:20241013T105510Z
CREATED:20241013T100308Z
LAST-MODIFIED:20241013T105510Z
UID:10000359-1736933400-1736944200@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Foundations
DESCRIPTION:The January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Foundations-Training-Course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T133000
DTEND;TZID=Australia/Melbourne:20250107T163000
DTSTAMP:20241011T015108Z
CREATED:20241011T005307Z
LAST-MODIFIED:20241011T015108Z
UID:10000338-1736256600-1736267400@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T093000
DTEND;TZID=Australia/Melbourne:20250107T123000
DTSTAMP:20241010T235109Z
CREATED:20241010T211207Z
LAST-MODIFIED:20241010T235109Z
UID:10000335-1736242200-1736253000@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Essentials
DESCRIPTION:The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T133000
DTEND;TZID=Australia/Melbourne:20241210T163000
DTSTAMP:20241011T071610Z
CREATED:20240710T232711Z
LAST-MODIFIED:20241011T071610Z
UID:10000332-1733837400-1733848200@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T093000
DTEND;TZID=Australia/Melbourne:20241210T123000
DTSTAMP:20241015T195012Z
CREATED:20241013T231707Z
LAST-MODIFIED:20241015T195012Z
UID:10000365-1733823000-1733833800@shop.acxpa.com.au
SUMMARY:December 2024 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241205T133000
DTEND;TZID=Australia/Melbourne:20241205T163000
DTSTAMP:20241011T230510Z
CREATED:20240710T071411Z
LAST-MODIFIED:20241011T230510Z
UID:10000324-1733405400-1733416200@shop.acxpa.com.au
SUMMARY:December 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/december-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241204T133000
DTEND;TZID=Australia/Melbourne:20241204T163000
DTSTAMP:20241011T215406Z
CREATED:20240709T033211Z
LAST-MODIFIED:20241011T215406Z
UID:10000315-1733319000-1733329800@shop.acxpa.com.au
SUMMARY:December 2024 Inbound Phone Sales Essentials
DESCRIPTION:The December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/december-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T133000
DTEND;TZID=Australia/Melbourne:20241203T163000
DTSTAMP:20241010T215011Z
CREATED:20240708T054020Z
LAST-MODIFIED:20241010T215011Z
UID:10000309-1733232600-1733243400@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Phone Essentials
DESCRIPTION:The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T093000
DTEND;TZID=Australia/Melbourne:20241203T123000
DTSTAMP:20241011T064707Z
CREATED:20240710T075609Z
LAST-MODIFIED:20241011T064707Z
UID:10000328-1733218200-1733229000@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception Essentials
DESCRIPTION:The December 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T090000
DTEND;TZID=Australia/Melbourne:20241203T170000
DTSTAMP:20240429T155408Z
CREATED:20240211T014107Z
LAST-MODIFIED:20240429T155408Z
UID:10000260-1733216400-1733245200@shop.acxpa.com.au
SUMMARY:December 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241129T133000
DTEND;TZID=Australia/Melbourne:20241129T163000
DTSTAMP:20241012T225207Z
CREATED:20241012T215010Z
LAST-MODIFIED:20241012T225207Z
UID:10000353-1732887000-1732897800@shop.acxpa.com.au
SUMMARY:November 2024 Retail Essentials
DESCRIPTION:The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Brisbane:20241128T173000
DTEND;TZID=Australia/Brisbane:20241128T193000
DTSTAMP:20241128T062646Z
CREATED:20241021T051153Z
LAST-MODIFIED:20241128T062646Z
UID:10000379-1732815000-1732822200@shop.acxpa.com.au
SUMMARY:Psychosocial Hazards and Workplace Integration
DESCRIPTION:Psychosocial Hazards and Workplace Integration\nHot Topic Alert! Join Us for our next ACXPA QLD Event on Psychosocial Safety!  \nAre you ready to tackle one of the most pressing issues in today’s workplace? \nPsychosocial safety is at the forefront of conversation\, and we have THREE industry experts lined up to guide you through this crucial topic! \nWhat to Expect:\nIn this engaging and thought-provoking session\, thanks to our event sponsor linkABLE\, we’ll dive deep into key topics\, including: \n1️⃣ Understanding the Psychosocial Hazards Code of Practice: Get to grips with what it is and its far-reaching implications for your workplace. \n2️⃣ Reflecting on Implementation: Discover how the code applies specifically within a call centre environment and what it means for your teams. \n3️⃣ Leadership’s Role: Learn from our experts about how leaders and managers can foster safe and supportive workplaces in high-pressure settings. \n4️⃣ Beyond Compliance: Get an actionable plan to move from a compliance/risk-based approach to one that actively promotes employees thriving and flourishing. Join the conversation and explore strategies to make this a reality! \nWhy Attend? \nThis is your chance to network and gain invaluable insights\, share experiences\, and collaborate with fellow leaders who are just as passionate about creating safer\, healthier workplaces. \nOur Experts: \nWe’re thrilled to have secured an expert panel\, facilitated by our QLD Chair\, Sarah Stone: \n\nKelly Segat\, Senior Managing Director\, Starling Advisory Group\nJo Bassett\, Occupational Therapist and Diversity and Inclusion Coach\, Working Savvy\nMark Oostergo\, Chief Executive\, Australian Psychological Services\n\nPrice: \nOn behalf of ACXPA and our Event Sponsor\, LinkABLE\, this event is completely free to attend (including networking drinks!); however\, you MUST RSVP by 15:00 AEST (Brisbane\, Australia) below to secure your place. \nDon’t miss out on this opportunity to be part of a vital conversation that can transform your workplace culture!
URL:https://shop.acxpa.com.au/event/qld-psychosocial-hazards-and-workplace-integration/
LOCATION:Workplace 365\, Level 4\, 260 Queen Street\, Brisbane\, Queensland\, 4000\, Australia
CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Networking
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Psychosocial-Hazards-PROMO-ACXPA-QLD.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T133000
DTEND;TZID=Australia/Melbourne:20241128T163000
DTSTAMP:20241011T022810Z
CREATED:20240709T081520Z
LAST-MODIFIED:20241011T022810Z
UID:10000320-1732627800-1732811400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T093000
DTEND;TZID=Australia/Melbourne:20241126T123000
DTSTAMP:20241013T005406Z
CREATED:20241012T232706Z
LAST-MODIFIED:20241013T005406Z
UID:10000356-1732613400-1732624200@shop.acxpa.com.au
SUMMARY:November 2024 Retail and Hospitality Sales and Service PRO
DESCRIPTION:The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-sales-and-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-and-Customer-Service-Training-PRO-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241122T093000
DTEND;TZID=Australia/Melbourne:20241122T133000
DTSTAMP:20241008T004512Z
CREATED:20240708T062410Z
LAST-MODIFIED:20241008T004512Z
UID:10000310-1732267800-1732282200@shop.acxpa.com.au
SUMMARY:November 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/october-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T133000
DTEND;TZID=Australia/Melbourne:20241119T163000
DTSTAMP:20241011T014909Z
CREATED:20240709T075017Z
LAST-MODIFIED:20241011T014909Z
UID:10000317-1732023000-1732033800@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T090000
DTEND;TZID=Australia/Melbourne:20241119T170000
DTSTAMP:20240429T160111Z
CREATED:20240210T213211Z
LAST-MODIFIED:20240429T160111Z
UID:10000265-1732006800-1732035600@shop.acxpa.com.au
SUMMARY:November 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T133000
DTEND;TZID=Australia/Melbourne:20241113T163000
DTSTAMP:20241011T215307Z
CREATED:20240709T032811Z
LAST-MODIFIED:20241011T215307Z
UID:10000314-1731504600-1731515400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Essentials
DESCRIPTION:The November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T130000
DTEND;TZID=Australia/Melbourne:20241113T160000
DTSTAMP:20241015T035509Z
CREATED:20240208T111756Z
LAST-MODIFIED:20241015T035509Z
UID:10000279-1731502800-1731513600@shop.acxpa.com.au
SUMMARY:November 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/november-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T133000
DTEND;TZID=Australia/Melbourne:20241112T163000
DTSTAMP:20241010T214906Z
CREATED:20240708T053607Z
LAST-MODIFIED:20241010T214906Z
UID:10000308-1731418200-1731429000@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Essentials
DESCRIPTION:The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T093000
DTEND;TZID=Australia/Melbourne:20241112T123000
DTSTAMP:20241011T231607Z
CREATED:20240710T225810Z
LAST-MODIFIED:20241011T231607Z
UID:10000330-1731403800-1731414600@shop.acxpa.com.au
SUMMARY:November 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/november-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T123000
DTEND;TZID=Australia/Melbourne:20241108T170000
DTSTAMP:20241019T000611Z
CREATED:20240208T111751Z
LAST-MODIFIED:20241019T000611Z
UID:10000223-1730982600-1731085200@shop.acxpa.com.au
SUMMARY:November 2024 Quality Frameworks for Contact Centres
DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
URL:https://shop.acxpa.com.au/event/november-2024-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T090000
DTEND;TZID=Australia/Melbourne:20241107T170000
DTSTAMP:20240429T162209Z
CREATED:20240208T121306Z
LAST-MODIFIED:20240429T162209Z
UID:10000273-1730970000-1730998800@shop.acxpa.com.au
SUMMARY:November 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241030T133000
DTEND;TZID=Australia/Melbourne:20241030T163000
DTSTAMP:20241011T064609Z
CREATED:20240710T075113Z
LAST-MODIFIED:20241011T064609Z
UID:10000327-1730295000-1730305800@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception Essentials
DESCRIPTION:The October 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241029T133000
DTEND;TZID=Australia/Melbourne:20241029T163000
DTSTAMP:20241011T230406Z
CREATED:20240710T062023Z
LAST-MODIFIED:20241011T230406Z
UID:10000323-1730208600-1730219400@shop.acxpa.com.au
SUMMARY:October 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/october-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T170000
DTSTAMP:20240429T154907Z
CREATED:20240211T025016Z
LAST-MODIFIED:20240429T154907Z
UID:10000256-1729603800-1729616400@shop.acxpa.com.au
SUMMARY:October 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/october-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T163000
DTSTAMP:20241011T015513Z
CREATED:20240709T074411Z
LAST-MODIFIED:20241011T015513Z
UID:10000316-1729603800-1729614600@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T133000
DTEND;TZID=Australia/Melbourne:20241017T163000
DTSTAMP:20241011T022707Z
CREATED:20240709T081025Z
LAST-MODIFIED:20241011T022707Z
UID:10000319-1728999000-1729182600@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR