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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T133000
DTEND;TZID=Australia/Melbourne:20240918T163000
DTSTAMP:20260422T182750
CREATED:20240710T061518Z
LAST-MODIFIED:20240710T061518Z
UID:10000322-1726666200-1726677000@shop.acxpa.com.au
SUMMARY:September 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T093000
DTEND;TZID=Australia/Melbourne:20240918T123000
DTSTAMP:20260422T182750
CREATED:20240628T065516Z
LAST-MODIFIED:20240709T073410Z
UID:10000304-1726651800-1726662600@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240913T123000
DTEND;TZID=Australia/Melbourne:20240913T163000
DTSTAMP:20260422T182750
CREATED:20240208T111750Z
LAST-MODIFIED:20240429T163108Z
UID:10000276-1726230600-1726245000@shop.acxpa.com.au
SUMMARY:September 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/september-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240911T090000
DTEND;TZID=Australia/Melbourne:20240911T170000
DTSTAMP:20260422T182750
CREATED:20240208T120405Z
LAST-MODIFIED:20240429T162307Z
UID:10000274-1726045200-1726074000@shop.acxpa.com.au
SUMMARY:September 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/september-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T133000
DTEND;TZID=Australia/Melbourne:20240910T163000
DTSTAMP:20260422T182750
CREATED:20240708T052809Z
LAST-MODIFIED:20240708T052809Z
UID:10000306-1725975000-1725985800@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Essentials
DESCRIPTION:The September 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T090000
DTEND;TZID=Australia/Melbourne:20240910T120000
DTSTAMP:20260422T182750
CREATED:20240709T031909Z
LAST-MODIFIED:20240709T031909Z
UID:10000312-1725958800-1725969600@shop.acxpa.com.au
SUMMARY:September 2024 Inbound Phone Sales Essentials
DESCRIPTION:The September 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240904T090000
DTEND;TZID=Australia/Melbourne:20240904T170000
DTSTAMP:20260422T182750
CREATED:20240211T013705Z
LAST-MODIFIED:20240429T155515Z
UID:10000261-1725440400-1725469200@shop.acxpa.com.au
SUMMARY:September 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/september-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240903T123000
DTEND;TZID=Australia/Melbourne:20240906T163000
DTSTAMP:20260422T182750
CREATED:20240208T111753Z
LAST-MODIFIED:20241018T023807Z
UID:10000278-1725366600-1725640200@shop.acxpa.com.au
SUMMARY:September 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2024-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Contact-Centre-Manager-training-course-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240826T133000
DTEND;TZID=Australia/Melbourne:20240828T163000
DTSTAMP:20260422T182750
CREATED:20240709T080412Z
LAST-MODIFIED:20240709T080911Z
UID:10000318-1724679000-1724862600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Sales-Phone-Professional-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T130000
DTEND;TZID=Australia/Melbourne:20240821T160000
DTSTAMP:20260422T182750
CREATED:20240208T111756Z
LAST-MODIFIED:20240429T163707Z
UID:10000280-1724245200-1724256000@shop.acxpa.com.au
SUMMARY:August 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/august-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T093000
DTEND;TZID=Australia/Melbourne:20240821T123000
DTSTAMP:20260422T182750
CREATED:20240710T074110Z
LAST-MODIFIED:20240710T074110Z
UID:10000325-1724232600-1724243400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception Essentials
DESCRIPTION:The August 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240820T093000
DTEND;TZID=Australia/Melbourne:20240820T123000
DTSTAMP:20260422T182750
CREATED:20240710T060811Z
LAST-MODIFIED:20240710T061412Z
UID:10000321-1724146200-1724157000@shop.acxpa.com.au
SUMMARY:August 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240813T130000
DTEND;TZID=Australia/Melbourne:20240813T160000
DTSTAMP:20260422T182750
CREATED:20240508T010618Z
LAST-MODIFIED:20240710T231409Z
UID:10000285-1723554000-1723564800@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240808T090000
DTEND;TZID=Australia/Melbourne:20240808T120000
DTSTAMP:20260422T182750
CREATED:20240708T045909Z
LAST-MODIFIED:20240709T065909Z
UID:10000305-1723107600-1723118400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Phone Essentials
DESCRIPTION:The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240808T080000
DTEND;TZID=Australia/Melbourne:20240809T170000
DTSTAMP:20260422T182750
CREATED:20240524T030656Z
LAST-MODIFIED:20240524T031116Z
UID:10000292-1723104000-1723222800@shop.acxpa.com.au
SUMMARY:Chief Marketing Officer Summit 2024
DESCRIPTION:Chief Marketing Officer Summit 2024\nWe are excited to announce that the CMO Summit returns on August 8 th to 9 th 2024! \nThe CMO Summit is an invitation-only\, premium Summit bringing Chief Marketing Officers and innovative\nsuppliers and solution providers together. \nPeer-driven content over 2 action-packed days with an exceptional panel of speakers. \nThe CMO Summit provides a platform that helps Australia’s leading marketing executives evaluate\nand partner with relevant agencies and solution providers\, while we connect innovative marketing\ncompanies with these chief marketers. \nClick here to learn more  or contact Stavros Karelidis directly at\nstavroska@marcusevanscy.com or by phone at 0035722849378.
URL:https://shop.acxpa.com.au/event/chief-marketing-officer-summit-2024/
LOCATION:The Star Gold Coast\, 1 Casino Drive\, Broadbeach\, Queensland\, 4218\, Australia
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2024/05/CMO-ANZ-August-2024-Social-Media-Banner-1200x630-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T130000
DTEND;TZID=Australia/Melbourne:20240806T160000
DTSTAMP:20260422T182750
CREATED:20240210T005306Z
LAST-MODIFIED:20240710T234410Z
UID:10000224-1722949200-1722960000@shop.acxpa.com.au
SUMMARY:August 2024 Retail PRO
DESCRIPTION:The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/april-2024-retail-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Retail-Sales-and-Customer-Service-Training-PRO.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T170000
DTSTAMP:20260422T182750
CREATED:20240210T215607Z
LAST-MODIFIED:20240429T160309Z
UID:10000266-1722934800-1722963600@shop.acxpa.com.au
SUMMARY:August 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/august-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240806T090000
DTEND;TZID=Australia/Melbourne:20240806T120000
DTSTAMP:20260422T182750
CREATED:20240709T030410Z
LAST-MODIFIED:20240709T031310Z
UID:10000311-1722934800-1722945600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Essentials
DESCRIPTION:The August 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T130000
DTEND;TZID=Australia/Melbourne:20240801T160000
DTSTAMP:20260422T182750
CREATED:20240508T225906Z
LAST-MODIFIED:20240508T225906Z
UID:10000291-1722517200-1722528000@shop.acxpa.com.au
SUMMARY:August 2024 Retail Essentials
DESCRIPTION:The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/august-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Retail-Sales-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240801T123000
DTEND;TZID=Australia/Melbourne:20240802T163000
DTSTAMP:20260422T182750
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163016Z
UID:10000275-1722515400-1722616200@shop.acxpa.com.au
SUMMARY:August 2024 Live Chat course for Customer Service staff
DESCRIPTION:The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel\, delivered over 2 x 4-hour online sessions.
URL:https://shop.acxpa.com.au/event/august-2024-live-chat-course-for-customer-service-staff/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Live-Chat-course-for-Customer-Service-staff.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240731T130000
DTEND;TZID=Australia/Melbourne:20240731T160000
DTSTAMP:20260422T182750
CREATED:20240508T225112Z
LAST-MODIFIED:20240709T082110Z
UID:10000290-1722430800-1722441600@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/july-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240730T130000
DTEND;TZID=Australia/Melbourne:20240730T160000
DTSTAMP:20260422T182750
CREATED:20240508T224208Z
LAST-MODIFIED:20240710T073608Z
UID:10000289-1722344400-1722355200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Reception Essentials
DESCRIPTION:The July 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T133000
DTEND;TZID=Australia/Melbourne:20240723T170000
DTSTAMP:20260422T182750
CREATED:20240211T024406Z
LAST-MODIFIED:20240429T155015Z
UID:10000257-1721741400-1721754000@shop.acxpa.com.au
SUMMARY:July 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/june-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T130000
DTEND;TZID=Australia/Melbourne:20240723T160000
DTSTAMP:20260422T182750
CREATED:20240208T111741Z
LAST-MODIFIED:20240710T224518Z
UID:10000251-1721739600-1721750400@shop.acxpa.com.au
SUMMARY:July 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240723T123000
DTEND;TZID=Australia/Melbourne:20240726T170000
DTSTAMP:20260422T182750
CREATED:20240208T111800Z
LAST-MODIFIED:20240723T035310Z
UID:10000220-1721737800-1722013200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Experience (CX) Management Training
DESCRIPTION:The gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/july-2024-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Training-Course-for-Customer-Experience-Management-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240718T173000
DTEND;TZID=Australia/Melbourne:20240718T193000
DTSTAMP:20260422T182750
CREATED:20240617T134424Z
LAST-MODIFIED:20241114T232526Z
UID:10000302-1721323800-1721331000@shop.acxpa.com.au
SUMMARY:ACXPA QLD Launch
DESCRIPTION:ACXPA QLD Launch Event\nJoin us for our very first ACXPA Queensland event featuring two great speakers and a chance to mingle with others working in the contact centre and customer experience industry in Queensland. \nThe Australian Customer Experience Professionals Association (ACXPA) is an exciting new industry association for contact centre and customer experience professionals working across voice\, digital\, and in-person channels (learn more about us >). \nMembers gain access to global best practices\, leading industry insights and resources\, including the Australian Contact Centre Rankings\, world-class training and powerful networking and support tools. \nBe part of history and join us for a great event featuring two great speakers sharing their insights into the upcoming industry trends and how to strengthen the link between Employee Experience and Customer Experience. \nOur Guest Speakers \nWe’re thrilled to feature two expert speakers for our ACXPA QLD Launch event: \n\nCloe Kernick\, General Manager Customer & Market Operations at Energy QLD\, will be providing some great insights into the trends to look out for in the back half of 2024 and into 2025.\nRachel Lane\, Head of Customer Success at The Lottery Office sharing sustainability wins and the link to Employee and Customer Experience\n\nVenue: \nThe Lawn Bar\, 44 Ferry St\, Kangaroo Point QLD 4169 \nDate and Time: \nThursday\, 18th of July from 5.30 pm to 7:30 pm \nTicketing: \nThanks to our generous event sponsors\, our welcome event is completely free\, but you must register for a ticket below. \nAttendees will receive a welcome drink on arrival and there will be a grazing platter/nibbles with a cash bar for any further purchases. \nThanks to Event Sponsors linkABLE and MaxContact Australia for sponsoring our first event in QLD! \nTickets are now closed! \nSubscribe to make sure you don’t miss the next one > \n 
URL:https://shop.acxpa.com.au/event/acxpa-qld-launch/
LOCATION:The Lawn Bar\, 44 Ferry St\, Kangaroo Point\, Queensland\, 4169\, Australia
CATEGORIES:ACXPA Queensland,Industry Event (in-person),Networking
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/06/ACXPA-Queensland-Launch-Event-18-July-2024.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240717T090000
DTEND;TZID=Australia/Melbourne:20240717T170000
DTSTAMP:20260422T182750
CREATED:20240210T212307Z
LAST-MODIFIED:20240429T160410Z
UID:10000227-1721206800-1721235600@shop.acxpa.com.au
SUMMARY:July 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/july-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T130000
DTEND;TZID=Australia/Melbourne:20240716T160000
DTSTAMP:20260422T182750
CREATED:20231105T001421Z
LAST-MODIFIED:20240708T042517Z
UID:10000207-1721134800-1721145600@shop.acxpa.com.au
SUMMARY:July 2024 Contact Centre Coaching PRO
DESCRIPTION:In this July 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/contact-centre-coaching-pro-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T170000
DTSTAMP:20260422T182750
CREATED:20240211T013210Z
LAST-MODIFIED:20240429T155607Z
UID:10000262-1721120400-1721149200@shop.acxpa.com.au
SUMMARY:July 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/july-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240716T090000
DTEND;TZID=Australia/Melbourne:20240716T120000
DTSTAMP:20260422T182750
CREATED:20240508T014519Z
LAST-MODIFIED:20240708T042809Z
UID:10000288-1721120400-1721131200@shop.acxpa.com.au
SUMMARY:July 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/july-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR