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TZID:Australia/Melbourne
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T123000
DTEND;TZID=Australia/Melbourne:20241108T170000
DTSTAMP:20260422T170613
CREATED:20240208T111751Z
LAST-MODIFIED:20241019T000611Z
UID:10000223-1730982600-1731085200@shop.acxpa.com.au
SUMMARY:November 2024 Quality Frameworks for Contact Centres
DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
URL:https://shop.acxpa.com.au/event/november-2024-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T090000
DTEND;TZID=Australia/Melbourne:20241107T170000
DTSTAMP:20260422T170613
CREATED:20240208T121306Z
LAST-MODIFIED:20240429T162209Z
UID:10000273-1730970000-1730998800@shop.acxpa.com.au
SUMMARY:November 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241030T133000
DTEND;TZID=Australia/Melbourne:20241030T163000
DTSTAMP:20260422T170613
CREATED:20240710T075113Z
LAST-MODIFIED:20241011T064609Z
UID:10000327-1730295000-1730305800@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception Essentials
DESCRIPTION:The October 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241029T133000
DTEND;TZID=Australia/Melbourne:20241029T163000
DTSTAMP:20260422T170613
CREATED:20240710T062023Z
LAST-MODIFIED:20241011T230406Z
UID:10000323-1730208600-1730219400@shop.acxpa.com.au
SUMMARY:October 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/october-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T170000
DTSTAMP:20260422T170613
CREATED:20240211T025016Z
LAST-MODIFIED:20240429T154907Z
UID:10000256-1729603800-1729616400@shop.acxpa.com.au
SUMMARY:October 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/october-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T163000
DTSTAMP:20260422T170613
CREATED:20240709T074411Z
LAST-MODIFIED:20241011T015513Z
UID:10000316-1729603800-1729614600@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T133000
DTEND;TZID=Australia/Melbourne:20241017T163000
DTSTAMP:20260422T170613
CREATED:20240709T081025Z
LAST-MODIFIED:20241011T022707Z
UID:10000319-1728999000-1729182600@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T093000
DTEND;TZID=Australia/Melbourne:20241015T123000
DTSTAMP:20260422T170613
CREATED:20240710T232212Z
LAST-MODIFIED:20241011T074310Z
UID:10000331-1728984600-1728995400@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T090000
DTEND;TZID=Australia/Melbourne:20241015T170000
DTSTAMP:20260422T170613
CREATED:20240210T212906Z
LAST-MODIFIED:20240429T160208Z
UID:10000254-1728982800-1729011600@shop.acxpa.com.au
SUMMARY:October 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/october-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241010T123000
DTEND;TZID=Australia/Melbourne:20241011T163000
DTSTAMP:20260422T170613
CREATED:20240208T111748Z
LAST-MODIFIED:20250911T022022Z
UID:10000255-1728563400-1728664200@shop.acxpa.com.au
SUMMARY:October 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/october-2024-how-to-assess-and-coach-contact-centre-agent-performance/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/How-to-assess-and-coach-contact-centre-agents-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T133000
DTEND;TZID=Australia/Melbourne:20241009T163000
DTSTAMP:20260422T170613
CREATED:20240709T032411Z
LAST-MODIFIED:20240709T032411Z
UID:10000313-1728480600-1728491400@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Essentials
DESCRIPTION:The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T103000
DTEND;TZID=Australia/Melbourne:20241009T123000
DTSTAMP:20260422T170613
CREATED:20240827T105021Z
LAST-MODIFIED:20241114T232553Z
UID:10000333-1728469800-1728477000@shop.acxpa.com.au
SUMMARY:Energy QLD Site Tour
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nEnergy QLD Site Tour\nJoin us for networking\, a site tour and a panel discussion sharing insights from the contact centre and CX operations team at Energy QLD. \nAgenda:  \n\n10:30 – arrivals\, networking\n11:30 -12.30 – site tour\, panel discussion and presentation on key contact centre/CX insights from the team at Energy QLD.\n\nThis is a free event\, but you need to register your RSVP below and spaces are limited\, so get in quick to secure your place! \nAbout Energy QLD\nEnergy Queensland is Australia’s largest\, wholly government-owned electricity company. \nThey service customers and communities through their distribution businesses Energex and Ergon Energy Network\, their regional Queensland retailer Ergon Energy Retail\, and their integrated energy solutions provider Yurika. \nWith more than 8\,200 employees\, they energise Queensland communities right across the state and\, through Yurika’s services\, increasingly to a growing national footprint. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row]
URL:https://shop.acxpa.com.au/event/energy-qld-site-tour/
LOCATION:Energy QLD\, 26 Reddacliff Street\, Newstead\, Queensland\, 4006\, Australia
CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Site Tour
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/08/Energy-QLD-Site-Tour-9-October-2024.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241008T133000
DTEND;TZID=Australia/Melbourne:20241008T163000
DTSTAMP:20260422T170613
CREATED:20240708T053209Z
LAST-MODIFIED:20240708T053209Z
UID:10000307-1728394200-1728405000@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Essentials
DESCRIPTION:The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241003T123000
DTEND;TZID=Australia/Melbourne:20241004T163000
DTSTAMP:20260422T170613
CREATED:20240208T111757Z
LAST-MODIFIED:20240429T163908Z
UID:10000281-1727958600-1728059400@shop.acxpa.com.au
SUMMARY:October 2024 Managing Difficult Customers
DESCRIPTION:Learn how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/october-2024-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241002T123000
DTEND;TZID=Australia/Melbourne:20241002T133000
DTSTAMP:20260422T170613
CREATED:20240924T212108Z
LAST-MODIFIED:20240926T221243Z
UID:10000334-1727872200-1727875800@shop.acxpa.com.au
SUMMARY:CX Roundtable with Special Guest Laura Mazin
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nCX Roundtable with Special Guest Laura Mazin\n[/vc_column_text][vc_column_text css=””] \nEach month\, we interview a special guest on our CX Roundtables who graciously contribute their time\, insights and expertise in giving back to our industry. \nThere is no cost to join our Roundtables\, and they are not sponsored or endorsed by any vendors – the roundtables are to simply enable fellow CX practitioners to come together in a welcoming environment and sharing learnings. \nThe format each month is an approx 40-minute conversation\, followed by ~20 minutes of live Q&A where you have the opportunity to ask questions of our guest. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAbout This Month’s Special Guest\, Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row gap=”10″ content_placement=”middle”][vc_column width=”2/3″][vc_column_text css=””] \nLaura Mazin is a self-confessed “customer-obsessed” leader with over 30 years of international\, multi-sector experience as a transformational change agent. \nAfter a great 25-year career at Telstra\, where Laura held many complex operational leadership roles\, she then found her love for CUSTOMERS. \nNow leading her own boutique CX consulting business – AchieveAble\, as well as being an independent advisor to Bain and Co’s NPSx\, Laura is elbow-deep in helping organisations truly improve their customer experiences \nCX Roundtable Key Topic: Moving from reactive to proactive/predictive CX![/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”88424″ img_size=”full” alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nHow to Join the CX Roundtable with Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88413″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \nAs a visitor\, you can watch any upcoming CX Roundtables live for free by either subscribing to ACXPA or registering for a specific Roundtable on Linkedin. \nACXPA Members have the added bonus of being able to watch all previous CX Roundtables at any time in the Video Library and download slides/diagrams used in the presentations (along with a heap of other membership benefits!). \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Memberships >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88411″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Subscriber\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=””]1.  Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on Linkedin Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””]By upgrading to a Membership\, if you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in the Member’s Video Library >[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Upgrade Membership >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-subscriber hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88412″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Member\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_row_inner gap=”10″][vc_column_inner width=”1/2″][vc_column_text css=””]1.   Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on LinkedIn Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””] \nIf you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in your Video Library > \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/2″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/2″]View Video Library >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAdditional Links: \n\nLearn more about being a guest on our CX Roundtables >\nView previous special guests >\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://shop.acxpa.com.au/event/cx-roundtable-with-special-guest-laura-mazin/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2024/09/ACXPA-LinkedIn-LIVE-CX-Roundtable-Laura-Mazin.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240919T133000
DTEND;TZID=Australia/Melbourne:20240919T163000
DTSTAMP:20260422T170613
CREATED:20240710T074610Z
LAST-MODIFIED:20240710T074711Z
UID:10000326-1726752600-1726763400@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Reception Essentials
DESCRIPTION:The September 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T133000
DTEND;TZID=Australia/Melbourne:20240918T163000
DTSTAMP:20260422T170613
CREATED:20240710T061518Z
LAST-MODIFIED:20240710T061518Z
UID:10000322-1726666200-1726677000@shop.acxpa.com.au
SUMMARY:September 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/september-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240918T093000
DTEND;TZID=Australia/Melbourne:20240918T123000
DTSTAMP:20260422T170613
CREATED:20240628T065516Z
LAST-MODIFIED:20240709T073410Z
UID:10000304-1726651800-1726662600@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Professionals-training-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240913T123000
DTEND;TZID=Australia/Melbourne:20240913T163000
DTSTAMP:20260422T170613
CREATED:20240208T111750Z
LAST-MODIFIED:20240429T163108Z
UID:10000276-1726230600-1726245000@shop.acxpa.com.au
SUMMARY:September 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/september-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240911T090000
DTEND;TZID=Australia/Melbourne:20240911T170000
DTSTAMP:20260422T170613
CREATED:20240208T120405Z
LAST-MODIFIED:20240429T162307Z
UID:10000274-1726045200-1726074000@shop.acxpa.com.au
SUMMARY:September 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/september-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T133000
DTEND;TZID=Australia/Melbourne:20240910T163000
DTSTAMP:20260422T170613
CREATED:20240708T052809Z
LAST-MODIFIED:20240708T052809Z
UID:10000306-1725975000-1725985800@shop.acxpa.com.au
SUMMARY:September 2024 Customer Service Phone Essentials
DESCRIPTION:The September 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/september-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240910T090000
DTEND;TZID=Australia/Melbourne:20240910T120000
DTSTAMP:20260422T170613
CREATED:20240709T031909Z
LAST-MODIFIED:20240709T031909Z
UID:10000312-1725958800-1725969600@shop.acxpa.com.au
SUMMARY:September 2024 Inbound Phone Sales Essentials
DESCRIPTION:The September 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/september-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240904T090000
DTEND;TZID=Australia/Melbourne:20240904T170000
DTSTAMP:20260422T170613
CREATED:20240211T013705Z
LAST-MODIFIED:20240429T155515Z
UID:10000261-1725440400-1725469200@shop.acxpa.com.au
SUMMARY:September 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/september-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240903T123000
DTEND;TZID=Australia/Melbourne:20240906T163000
DTSTAMP:20260422T170613
CREATED:20240208T111753Z
LAST-MODIFIED:20241018T023807Z
UID:10000278-1725366600-1725640200@shop.acxpa.com.au
SUMMARY:September 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/september-2024-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Contact-Centre-Manager-training-course-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240826T133000
DTEND;TZID=Australia/Melbourne:20240828T163000
DTSTAMP:20260422T170613
CREATED:20240709T080412Z
LAST-MODIFIED:20240709T080911Z
UID:10000318-1724679000-1724862600@shop.acxpa.com.au
SUMMARY:August 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Sales-Phone-Professional-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T130000
DTEND;TZID=Australia/Melbourne:20240821T160000
DTSTAMP:20260422T170613
CREATED:20240208T111756Z
LAST-MODIFIED:20240429T163707Z
UID:10000280-1724245200-1724256000@shop.acxpa.com.au
SUMMARY:August 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/august-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240821T093000
DTEND;TZID=Australia/Melbourne:20240821T123000
DTSTAMP:20260422T170613
CREATED:20240710T074110Z
LAST-MODIFIED:20240710T074110Z
UID:10000325-1724232600-1724243400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception Essentials
DESCRIPTION:The August 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240820T093000
DTEND;TZID=Australia/Melbourne:20240820T123000
DTSTAMP:20260422T170613
CREATED:20240710T060811Z
LAST-MODIFIED:20240710T061412Z
UID:10000321-1724146200-1724157000@shop.acxpa.com.au
SUMMARY:August 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/august-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Tech-Support-Customer-Service-Essentials-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240813T130000
DTEND;TZID=Australia/Melbourne:20240813T160000
DTSTAMP:20260422T170613
CREATED:20240508T010618Z
LAST-MODIFIED:20240710T231409Z
UID:10000285-1723554000-1723564800@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240808T090000
DTEND;TZID=Australia/Melbourne:20240808T120000
DTSTAMP:20260422T170613
CREATED:20240708T045909Z
LAST-MODIFIED:20240709T065909Z
UID:10000305-1723107600-1723118400@shop.acxpa.com.au
SUMMARY:August 2024 Customer Service Phone Essentials
DESCRIPTION:The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/august-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR