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DTSTART;TZID=Australia/Melbourne:20241204T133000
DTEND;TZID=Australia/Melbourne:20241204T163000
DTSTAMP:20260422T152911
CREATED:20240709T033211Z
LAST-MODIFIED:20241011T215406Z
UID:10000315-1733319000-1733329800@shop.acxpa.com.au
SUMMARY:December 2024 Inbound Phone Sales Essentials
DESCRIPTION:The December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/december-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T133000
DTEND;TZID=Australia/Melbourne:20241203T163000
DTSTAMP:20260422T152911
CREATED:20240708T054020Z
LAST-MODIFIED:20241010T215011Z
UID:10000309-1733232600-1733243400@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Phone Essentials
DESCRIPTION:The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T093000
DTEND;TZID=Australia/Melbourne:20241203T123000
DTSTAMP:20260422T152911
CREATED:20240710T075609Z
LAST-MODIFIED:20241011T064707Z
UID:10000328-1733218200-1733229000@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception Essentials
DESCRIPTION:The December 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241203T090000
DTEND;TZID=Australia/Melbourne:20241203T170000
DTSTAMP:20260422T152911
CREATED:20240211T014107Z
LAST-MODIFIED:20240429T155408Z
UID:10000260-1733216400-1733245200@shop.acxpa.com.au
SUMMARY:December 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2024-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241129T133000
DTEND;TZID=Australia/Melbourne:20241129T163000
DTSTAMP:20260422T152911
CREATED:20241012T215010Z
LAST-MODIFIED:20241012T225207Z
UID:10000353-1732887000-1732897800@shop.acxpa.com.au
SUMMARY:November 2024 Retail Essentials
DESCRIPTION:The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Brisbane:20241128T173000
DTEND;TZID=Australia/Brisbane:20241128T193000
DTSTAMP:20260422T152911
CREATED:20241021T051153Z
LAST-MODIFIED:20241128T062646Z
UID:10000379-1732815000-1732822200@shop.acxpa.com.au
SUMMARY:Psychosocial Hazards and Workplace Integration
DESCRIPTION:Psychosocial Hazards and Workplace Integration\nHot Topic Alert! Join Us for our next ACXPA QLD Event on Psychosocial Safety!  \nAre you ready to tackle one of the most pressing issues in today’s workplace? \nPsychosocial safety is at the forefront of conversation\, and we have THREE industry experts lined up to guide you through this crucial topic! \nWhat to Expect:\nIn this engaging and thought-provoking session\, thanks to our event sponsor linkABLE\, we’ll dive deep into key topics\, including: \n1️⃣ Understanding the Psychosocial Hazards Code of Practice: Get to grips with what it is and its far-reaching implications for your workplace. \n2️⃣ Reflecting on Implementation: Discover how the code applies specifically within a call centre environment and what it means for your teams. \n3️⃣ Leadership’s Role: Learn from our experts about how leaders and managers can foster safe and supportive workplaces in high-pressure settings. \n4️⃣ Beyond Compliance: Get an actionable plan to move from a compliance/risk-based approach to one that actively promotes employees thriving and flourishing. Join the conversation and explore strategies to make this a reality! \nWhy Attend? \nThis is your chance to network and gain invaluable insights\, share experiences\, and collaborate with fellow leaders who are just as passionate about creating safer\, healthier workplaces. \nOur Experts: \nWe’re thrilled to have secured an expert panel\, facilitated by our QLD Chair\, Sarah Stone: \n\nKelly Segat\, Senior Managing Director\, Starling Advisory Group\nJo Bassett\, Occupational Therapist and Diversity and Inclusion Coach\, Working Savvy\nMark Oostergo\, Chief Executive\, Australian Psychological Services\n\nPrice: \nOn behalf of ACXPA and our Event Sponsor\, LinkABLE\, this event is completely free to attend (including networking drinks!); however\, you MUST RSVP by 15:00 AEST (Brisbane\, Australia) below to secure your place. \nDon’t miss out on this opportunity to be part of a vital conversation that can transform your workplace culture!
URL:https://shop.acxpa.com.au/event/qld-psychosocial-hazards-and-workplace-integration/
LOCATION:Workplace 365\, Level 4\, 260 Queen Street\, Brisbane\, Queensland\, 4000\, Australia
CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Networking
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Psychosocial-Hazards-PROMO-ACXPA-QLD.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T133000
DTEND;TZID=Australia/Melbourne:20241128T163000
DTSTAMP:20260422T152911
CREATED:20240709T081520Z
LAST-MODIFIED:20241011T022810Z
UID:10000320-1732627800-1732811400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241126T093000
DTEND;TZID=Australia/Melbourne:20241126T123000
DTSTAMP:20260422T152911
CREATED:20241012T232706Z
LAST-MODIFIED:20241013T005406Z
UID:10000356-1732613400-1732624200@shop.acxpa.com.au
SUMMARY:November 2024 Retail and Hospitality Sales and Service PRO
DESCRIPTION:The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
URL:https://shop.acxpa.com.au/event/november-2024-retail-sales-and-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-Sales-and-Customer-Service-Training-PRO-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241122T093000
DTEND;TZID=Australia/Melbourne:20241122T133000
DTSTAMP:20260422T152911
CREATED:20240708T062410Z
LAST-MODIFIED:20241008T004512Z
UID:10000310-1732267800-1732282200@shop.acxpa.com.au
SUMMARY:November 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/october-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T133000
DTEND;TZID=Australia/Melbourne:20241119T163000
DTSTAMP:20260422T152911
CREATED:20240709T075017Z
LAST-MODIFIED:20241011T014909Z
UID:10000317-1732023000-1732033800@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241119T090000
DTEND;TZID=Australia/Melbourne:20241119T170000
DTSTAMP:20260422T152911
CREATED:20240210T213211Z
LAST-MODIFIED:20240429T160111Z
UID:10000265-1732006800-1732035600@shop.acxpa.com.au
SUMMARY:November 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T133000
DTEND;TZID=Australia/Melbourne:20241113T163000
DTSTAMP:20260422T152911
CREATED:20240709T032811Z
LAST-MODIFIED:20241011T215307Z
UID:10000314-1731504600-1731515400@shop.acxpa.com.au
SUMMARY:November 2024 Inbound Phone Sales Essentials
DESCRIPTION:The November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/november-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241113T130000
DTEND;TZID=Australia/Melbourne:20241113T160000
DTSTAMP:20260422T152911
CREATED:20240208T111756Z
LAST-MODIFIED:20241015T035509Z
UID:10000279-1731502800-1731513600@shop.acxpa.com.au
SUMMARY:November 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/november-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T133000
DTEND;TZID=Australia/Melbourne:20241112T163000
DTSTAMP:20260422T152911
CREATED:20240708T053607Z
LAST-MODIFIED:20241010T214906Z
UID:10000308-1731418200-1731429000@shop.acxpa.com.au
SUMMARY:November 2024 Customer Service Phone Essentials
DESCRIPTION:The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241112T093000
DTEND;TZID=Australia/Melbourne:20241112T123000
DTSTAMP:20260422T152911
CREATED:20240710T225810Z
LAST-MODIFIED:20241011T231607Z
UID:10000330-1731403800-1731414600@shop.acxpa.com.au
SUMMARY:November 2024 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/november-2024-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T123000
DTEND;TZID=Australia/Melbourne:20241108T170000
DTSTAMP:20260422T152911
CREATED:20240208T111751Z
LAST-MODIFIED:20241019T000611Z
UID:10000223-1730982600-1731085200@shop.acxpa.com.au
SUMMARY:November 2024 Quality Frameworks for Contact Centres
DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
URL:https://shop.acxpa.com.au/event/november-2024-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241107T090000
DTEND;TZID=Australia/Melbourne:20241107T170000
DTSTAMP:20260422T152911
CREATED:20240208T121306Z
LAST-MODIFIED:20240429T162209Z
UID:10000273-1730970000-1730998800@shop.acxpa.com.au
SUMMARY:November 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/november-2024-wfm-for-contact-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241030T133000
DTEND;TZID=Australia/Melbourne:20241030T163000
DTSTAMP:20260422T152911
CREATED:20240710T075113Z
LAST-MODIFIED:20241011T064609Z
UID:10000327-1730295000-1730305800@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception Essentials
DESCRIPTION:The October 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241029T133000
DTEND;TZID=Australia/Melbourne:20241029T163000
DTSTAMP:20260422T152911
CREATED:20240710T062023Z
LAST-MODIFIED:20241011T230406Z
UID:10000323-1730208600-1730219400@shop.acxpa.com.au
SUMMARY:October 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/october-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T170000
DTSTAMP:20260422T152911
CREATED:20240211T025016Z
LAST-MODIFIED:20240429T154907Z
UID:10000256-1729603800-1729616400@shop.acxpa.com.au
SUMMARY:October 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/october-2024-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241022T133000
DTEND;TZID=Australia/Melbourne:20241022T163000
DTSTAMP:20260422T152911
CREATED:20240709T074411Z
LAST-MODIFIED:20241011T015513Z
UID:10000316-1729603800-1729614600@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T133000
DTEND;TZID=Australia/Melbourne:20241017T163000
DTSTAMP:20260422T152911
CREATED:20240709T081025Z
LAST-MODIFIED:20241011T022707Z
UID:10000319-1728999000-1729182600@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Sales-Phone-Professional-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T093000
DTEND;TZID=Australia/Melbourne:20241015T123000
DTSTAMP:20260422T152911
CREATED:20240710T232212Z
LAST-MODIFIED:20241011T074310Z
UID:10000331-1728984600-1728995400@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241015T090000
DTEND;TZID=Australia/Melbourne:20241015T170000
DTSTAMP:20260422T152911
CREATED:20240210T212906Z
LAST-MODIFIED:20240429T160208Z
UID:10000254-1728982800-1729011600@shop.acxpa.com.au
SUMMARY:October 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/october-2024-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/WFM-for-Practitioners-online-training-course-1-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241010T123000
DTEND;TZID=Australia/Melbourne:20241011T163000
DTSTAMP:20260422T152911
CREATED:20240208T111748Z
LAST-MODIFIED:20250911T022022Z
UID:10000255-1728563400-1728664200@shop.acxpa.com.au
SUMMARY:October 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/october-2024-how-to-assess-and-coach-contact-centre-agent-performance/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/How-to-assess-and-coach-contact-centre-agents-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T133000
DTEND;TZID=Australia/Melbourne:20241009T163000
DTSTAMP:20260422T152911
CREATED:20240709T032411Z
LAST-MODIFIED:20240709T032411Z
UID:10000313-1728480600-1728491400@shop.acxpa.com.au
SUMMARY:October 2024 Inbound Phone Sales Essentials
DESCRIPTION:The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/october-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241009T103000
DTEND;TZID=Australia/Melbourne:20241009T123000
DTSTAMP:20260422T152911
CREATED:20240827T105021Z
LAST-MODIFIED:20241114T232553Z
UID:10000333-1728469800-1728477000@shop.acxpa.com.au
SUMMARY:Energy QLD Site Tour
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nEnergy QLD Site Tour\nJoin us for networking\, a site tour and a panel discussion sharing insights from the contact centre and CX operations team at Energy QLD. \nAgenda:  \n\n10:30 – arrivals\, networking\n11:30 -12.30 – site tour\, panel discussion and presentation on key contact centre/CX insights from the team at Energy QLD.\n\nThis is a free event\, but you need to register your RSVP below and spaces are limited\, so get in quick to secure your place! \nAbout Energy QLD\nEnergy Queensland is Australia’s largest\, wholly government-owned electricity company. \nThey service customers and communities through their distribution businesses Energex and Ergon Energy Network\, their regional Queensland retailer Ergon Energy Retail\, and their integrated energy solutions provider Yurika. \nWith more than 8\,200 employees\, they energise Queensland communities right across the state and\, through Yurika’s services\, increasingly to a growing national footprint. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-business hide-for-vendor”][vc_column][vc_column_text css=””] \nJust click the blue ‘Yes I’m going’ button to confirm your details! \n[/vc_column_text][/vc_column][/vc_row]
URL:https://shop.acxpa.com.au/event/energy-qld-site-tour/
LOCATION:Energy QLD\, 26 Reddacliff Street\, Newstead\, Queensland\, 4006\, Australia
CATEGORIES:ACXPA Queensland,ACXPA State Events,Industry Event (in-person),Site Tour
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/08/Energy-QLD-Site-Tour-9-October-2024.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241008T133000
DTEND;TZID=Australia/Melbourne:20241008T163000
DTSTAMP:20260422T152911
CREATED:20240708T053209Z
LAST-MODIFIED:20240708T053209Z
UID:10000307-1728394200-1728405000@shop.acxpa.com.au
SUMMARY:October 2024 Customer Service Phone Essentials
DESCRIPTION:The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/october-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/07/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241003T123000
DTEND;TZID=Australia/Melbourne:20241004T163000
DTSTAMP:20260422T152911
CREATED:20240208T111757Z
LAST-MODIFIED:20240429T163908Z
UID:10000281-1727958600-1728059400@shop.acxpa.com.au
SUMMARY:October 2024 Managing Difficult Customers
DESCRIPTION:Learn how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/october-2024-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-Manage-Difficult-Customers-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241002T123000
DTEND;TZID=Australia/Melbourne:20241002T133000
DTSTAMP:20260422T152911
CREATED:20240924T212108Z
LAST-MODIFIED:20240926T221243Z
UID:10000334-1727872200-1727875800@shop.acxpa.com.au
SUMMARY:CX Roundtable with Special Guest Laura Mazin
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nCX Roundtable with Special Guest Laura Mazin\n[/vc_column_text][vc_column_text css=””] \nEach month\, we interview a special guest on our CX Roundtables who graciously contribute their time\, insights and expertise in giving back to our industry. \nThere is no cost to join our Roundtables\, and they are not sponsored or endorsed by any vendors – the roundtables are to simply enable fellow CX practitioners to come together in a welcoming environment and sharing learnings. \nThe format each month is an approx 40-minute conversation\, followed by ~20 minutes of live Q&A where you have the opportunity to ask questions of our guest. \n[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAbout This Month’s Special Guest\, Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row gap=”10″ content_placement=”middle”][vc_column width=”2/3″][vc_column_text css=””] \nLaura Mazin is a self-confessed “customer-obsessed” leader with over 30 years of international\, multi-sector experience as a transformational change agent. \nAfter a great 25-year career at Telstra\, where Laura held many complex operational leadership roles\, she then found her love for CUSTOMERS. \nNow leading her own boutique CX consulting business – AchieveAble\, as well as being an independent advisor to Bain and Co’s NPSx\, Laura is elbow-deep in helping organisations truly improve their customer experiences \nCX Roundtable Key Topic: Moving from reactive to proactive/predictive CX![/vc_column_text][/vc_column][vc_column width=”1/3″][vc_single_image image=”88424″ img_size=”full” alignment=”center” css=””][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nHow to Join the CX Roundtable with Laura Mazin\n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88413″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \nAs a visitor\, you can watch any upcoming CX Roundtables live for free by either subscribing to ACXPA or registering for a specific Roundtable on Linkedin. \nACXPA Members have the added bonus of being able to watch all previous CX Roundtables at any time in the Video Library and download slides/diagrams used in the presentations (along with a heap of other membership benefits!). \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Memberships >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88411″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Subscriber\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text css=””]1.  Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on Linkedin Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””]By upgrading to a Membership\, if you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in the Member’s Video Library >[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/3″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/3″]Subscribe >[/vc_column_inner][vc_column_inner width=”1/3″]Upgrade Membership >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row el_class=”hide-for-visitor hide-for-subscriber hide-for-business hide-for-vendor”][vc_column][vc_single_image image=”88412″ img_size=”full” alignment=”center” onclick=”img_link_large” css=””][vc_column_text css=””] \n\, as an ACXPA Member\, you have two ways to watch the CX Roundtable: \n[/vc_column_text][vc_row_inner gap=”10″][vc_column_inner width=”1/2″][vc_column_text css=””]1.   Watch it live on the ACXPA Website \nJust log in to the ACXPA website and the CX Roundtable with Livestream and go directly to the CX Roundtables page – there is no need to register\, all you need to do is log in![/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=””]2. Watch it on LinkedIn Live \nTo join the conversation and ask questions\, you can also watch the Roundtable directly on LinkedIn Live – you will just need to register for the event (which takes two seconds!)[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”16px”][vc_column_text css=””] \nIf you can’t make it live\, you can also watch this CX Roundtable\, and all the previous ones\, in your Video Library > \n[/vc_column_text][vc_empty_space height=”16px”][vc_row_inner gap=”10″][vc_column_inner width=”1/2″]Register on LinkedIn >[/vc_column_inner][vc_column_inner width=”1/2″]View Video Library >[/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css=””] \nAdditional Links: \n\nLearn more about being a guest on our CX Roundtables >\nView previous special guests >\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://shop.acxpa.com.au/event/cx-roundtable-with-special-guest-laura-mazin/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2024/09/ACXPA-LinkedIn-LIVE-CX-Roundtable-Laura-Mazin.png
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END:VCALENDAR