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DTSTART;TZID=Australia/Melbourne:20250325T093000
DTEND;TZID=Australia/Melbourne:20250325T123000
DTSTAMP:20260422T120311
CREATED:20241011T224807Z
LAST-MODIFIED:20250302T013121Z
UID:10000350-1742895000-1742905800@shop.acxpa.com.au
SUMMARY:March 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250319T093000
DTEND;TZID=Australia/Melbourne:20250319T123000
DTSTAMP:20260422T120311
CREATED:20241011T214707Z
LAST-MODIFIED:20250311T021207Z
UID:10000347-1742376600-1742387400@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Essentials
DESCRIPTION:The March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250318T093000
DTEND;TZID=Australia/Melbourne:20250318T123000
DTSTAMP:20260422T120311
CREATED:20241011T064015Z
LAST-MODIFIED:20250308T023806Z
UID:10000343-1742290200-1742301000@shop.acxpa.com.au
SUMMARY:March 2025 Reception Customer Service Essentials
DESCRIPTION:The March 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250313T093000
DTEND;TZID=Australia/Melbourne:20250313T123000
DTSTAMP:20260422T120311
CREATED:20241015T194606Z
LAST-MODIFIED:20241017T062607Z
UID:10000368-1741858200-1741869000@shop.acxpa.com.au
SUMMARY:March 2025 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250312T133000
DTEND;TZID=Australia/Melbourne:20250312T163000
DTSTAMP:20260422T120311
CREATED:20241011T011014Z
LAST-MODIFIED:20250223T070909Z
UID:10000340-1741786200-1741797000@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior phone customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Professionals-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250311T093000
DTEND;TZID=Australia/Melbourne:20250311T123000
DTSTAMP:20260422T120311
CREATED:20241013T220310Z
LAST-MODIFIED:20250307T023609Z
UID:10000362-1741685400-1741696200@shop.acxpa.com.au
SUMMARY:March 2025 Tech Support Customer Service Foundations
DESCRIPTION:The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250306T140000
DTEND;TZID=Australia/Melbourne:20250306T150000
DTSTAMP:20260422T120311
CREATED:20241226T045825Z
LAST-MODIFIED:20241226T045825Z
UID:10000412-1741269600-1741273200@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable March 2025
DESCRIPTION:Call Centre Roundtable March 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-march-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250306T093000
DTEND;TZID=Australia/Melbourne:20250306T123000
DTSTAMP:20260422T120311
CREATED:20241013T225107Z
LAST-MODIFIED:20250209T072809Z
UID:10000364-1741253400-1741264200@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Foundations
DESCRIPTION:The March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250305T140000
DTEND;TZID=Australia/Melbourne:20250305T150000
DTSTAMP:20260422T120311
CREATED:20241226T025959Z
LAST-MODIFIED:20241226T060149Z
UID:10000401-1741183200-1741186800@shop.acxpa.com.au
SUMMARY:CX Roundtable March 2025
DESCRIPTION:CX Roundtable March 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-march-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250305T133000
DTEND;TZID=Australia/Melbourne:20250305T163000
DTSTAMP:20260422T120311
CREATED:20241013T110606Z
LAST-MODIFIED:20250223T011812Z
UID:10000360-1741181400-1741192200@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Foundations
DESCRIPTION:The March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250227T090000
DTEND;TZID=Australia/Melbourne:20250228T160000
DTSTAMP:20260422T120311
CREATED:20241210T115038Z
LAST-MODIFIED:20241210T115341Z
UID:10000387-1740646800-1740758400@shop.acxpa.com.au
SUMMARY:CMO ANZ Summit February 2025
DESCRIPTION:Marcus Evans is excited to announce that the prestigious CMO ANZ Summit 2025 will take place at The Star Gold Coast from February 27 to February 28\, 2025! \nThis invitation-only event will gather leading marketing executives\, innovative agencies\, and solution providers to address key marketing challenges and share progressive strategies. \nThe CMO Summit is designed to foster collaboration and knowledge sharing among industry pioneers. \nAttendees will engage in dynamic discussions on essential topics\, including enhancing brand credibility\, promoting sustainability in marketing\, and leveraging digital transformation for personalized customer experiences. \nThis year\, the summit will feature an impressive lineup of speakers\, including: \n\nBronwyn Heys\, CEO of AMI\nAnthony Dever\, Head of Creative & Brand at TikTok\nLibby Hodgson\, CMO of UNICEF\nJoanne Woo\, Global VP\, Division Head of Marketing & Communications at ABB\nKarmin Jah Jah\, Head of Marketing – APAC at Amazon Web Services\nSabrina Douglas\, Head of Marketing at Big W\n\nThese thought leaders will share their insights and experiences\, providing valuable perspectives on the evolving marketing landscape. \nLocated in the heart of Broadbeach\, The Star Gold Coast offers a stunning backdrop for this premier event\, featuring world-class facilities and exceptional service. \nParticipants will have the opportunity to network with top professionals\, gain valuable insights from expert speakers\, and explore the latest trends shaping the marketing landscape. \nInterested marketing executives and agencies are encouraged to secure their spots early to ensure participation in this transformative experience. Enquire today! \nTo enquire about the CMO ANZ Summit please visit: https://tinyurl.com/y2bc329w \nFor more information\, please contact Stavros Karelidis at stavroska@marcusevanscy.com or call at +35722849378 \nAbout marcus evans: The marcus evans group is a global\, multifaceted media and corporate marketing company with over 40 years of experience in producing premium business events. We are dedicated to providing market-leading intelligence and networking opportunities across diverse industries.
URL:https://shop.acxpa.com.au/event/cmo-anz-summit-february-2025/
LOCATION:The Star Gold Coast\, 1 Casino Drive\, Broadbeach\, Queensland\, 4218\, Australia
CATEGORIES:Conference,Industry Event (in-person)
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/CMO-Summit-2025.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250225T093000
DTEND;TZID=Australia/Melbourne:20250225T123000
DTSTAMP:20260422T120311
CREATED:20241010T212107Z
LAST-MODIFIED:20250209T225511Z
UID:10000336-1740475800-1740486600@shop.acxpa.com.au
SUMMARY:February 2025 Customer Service Phone Essentials
DESCRIPTION:The February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250214T093000
DTEND;TZID=Australia/Melbourne:20250214T133000
DTSTAMP:20260422T120311
CREATED:20241125T053512Z
LAST-MODIFIED:20241218T022510Z
UID:10000381-1739525400-1739539800@shop.acxpa.com.au
SUMMARY:February 2025 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the February 2025  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/february-2025-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250212T170000
DTEND;TZID=Australia/Melbourne:20250212T174500
DTSTAMP:20260422T120311
CREATED:20250211T000416Z
LAST-MODIFIED:20250211T000738Z
UID:10000431-1739379600-1739382300@shop.acxpa.com.au
SUMMARY:Generative AI in the Contact Centre: Automating Multilingual Customer Engagement
DESCRIPTION:Unlock the Power of Multilingual Solutions using AI\nCome join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director\, Business Development Claire Mullins on contact centre automation and multilingual customer engagement. \nBalancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today. \nLearn more about building informed use cases\, de-risking AI in low-level interactions\, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.
URL:https://shop.acxpa.com.au/event/gen-ai-multilingual/
LOCATION:Live Stream
CATEGORIES:Webinars
ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2025/02/TP-Generative-AI-in-CC-Webinar_Social_2.12.25.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250206T140000
DTEND;TZID=Australia/Melbourne:20250206T150000
DTSTAMP:20260422T120311
CREATED:20241226T043448Z
LAST-MODIFIED:20241226T045832Z
UID:10000411-1738850400-1738854000@shop.acxpa.com.au
SUMMARY:Call Centre Roundtable February 2025
DESCRIPTION:Call Centre Roundtable February 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/call-centre-roundtable-february-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:Call Centre Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250205T140000
DTEND;TZID=Australia/Melbourne:20250205T150000
DTSTAMP:20260422T120311
CREATED:20241226T031355Z
LAST-MODIFIED:20241226T060138Z
UID:10000402-1738764000-1738767600@shop.acxpa.com.au
SUMMARY:CX Roundtable February 2025
DESCRIPTION:CX Roundtable February 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/
URL:https://shop.acxpa.com.au/event/cx-roundtable-february-2025/
LOCATION:LinkedIn Live & ACXPA Website
CATEGORIES:CX Roundtables
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250204T133000
DTEND;TZID=Australia/Melbourne:20250206T163000
DTSTAMP:20260422T120311
CREATED:20241011T021707Z
LAST-MODIFIED:20250131T045708Z
UID:10000341-1738675800-1738859400@shop.acxpa.com.au
SUMMARY:February 2025 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2025-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/01/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250204T093000
DTEND;TZID=Australia/Melbourne:20250204T123000
DTSTAMP:20260422T120311
CREATED:20241011T214012Z
LAST-MODIFIED:20241011T215208Z
UID:10000346-1738661400-1738672200@shop.acxpa.com.au
SUMMARY:February 2025 Inbound Phone Sales Essentials
DESCRIPTION:The February 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/february-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250129T133000
DTEND;TZID=Australia/Melbourne:20250129T163000
DTSTAMP:20260422T120311
CREATED:20241013T215406Z
LAST-MODIFIED:20241013T223810Z
UID:10000361-1738157400-1738168200@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support Foundations
DESCRIPTION:The January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250129T130000
DTEND;TZID=Australia/Melbourne:20250129T160000
DTSTAMP:20260422T120311
CREATED:20241015T034107Z
LAST-MODIFIED:20241015T034907Z
UID:10000366-1738155600-1738166400@shop.acxpa.com.au
SUMMARY:January 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/january-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250122T093000
DTEND;TZID=Australia/Melbourne:20250122T123000
DTSTAMP:20260422T120311
CREATED:20241013T224207Z
LAST-MODIFIED:20241013T225406Z
UID:10000363-1737538200-1737549000@shop.acxpa.com.au
SUMMARY:January 2025 Inbound Phone Sales Foundations
DESCRIPTION:The January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Foundations-Training-Course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250121T133000
DTEND;TZID=Australia/Melbourne:20250121T163000
DTSTAMP:20260422T120311
CREATED:20241011T232406Z
LAST-MODIFIED:20241011T232406Z
UID:10000351-1737466200-1737477000@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250121T093000
DTEND;TZID=Australia/Melbourne:20250121T123000
DTSTAMP:20260422T120311
CREATED:20241011T224307Z
LAST-MODIFIED:20241012T205306Z
UID:10000349-1737451800-1737462600@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250116T123000
DTEND;TZID=Australia/Melbourne:20250116T163000
DTSTAMP:20260422T120311
CREATED:20241017T223707Z
LAST-MODIFIED:20241017T225510Z
UID:10000370-1737030600-1737045000@shop.acxpa.com.au
SUMMARY:January 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/How-to-Manage-Difficult-Customers-training-course-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T133000
DTEND;TZID=Australia/Melbourne:20250115T163000
DTSTAMP:20260422T120311
CREATED:20241011T072809Z
LAST-MODIFIED:20241219T011609Z
UID:10000344-1736947800-1736958600@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T093000
DTEND;TZID=Australia/Melbourne:20250115T123000
DTSTAMP:20260422T120311
CREATED:20241013T100308Z
LAST-MODIFIED:20241013T105510Z
UID:10000359-1736933400-1736944200@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Foundations
DESCRIPTION:The January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Foundations-Training-Course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T133000
DTEND;TZID=Australia/Melbourne:20250107T163000
DTSTAMP:20260422T120311
CREATED:20241011T005307Z
LAST-MODIFIED:20241011T015108Z
UID:10000338-1736256600-1736267400@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T093000
DTEND;TZID=Australia/Melbourne:20250107T123000
DTSTAMP:20260422T120311
CREATED:20241010T211207Z
LAST-MODIFIED:20241010T235109Z
UID:10000335-1736242200-1736253000@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Essentials
DESCRIPTION:The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T133000
DTEND;TZID=Australia/Melbourne:20241210T163000
DTSTAMP:20260422T120311
CREATED:20240710T232711Z
LAST-MODIFIED:20241011T071610Z
UID:10000332-1733837400-1733848200@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T093000
DTEND;TZID=Australia/Melbourne:20241210T123000
DTSTAMP:20260422T120311
CREATED:20241013T231707Z
LAST-MODIFIED:20241015T195012Z
UID:10000365-1733823000-1733833800@shop.acxpa.com.au
SUMMARY:December 2024 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR