BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ACXPA Events - ECPv6.15.18//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://shop.acxpa.com.au X-WR-CALDESC:Events for ACXPA Events REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Australia/Brisbane BEGIN:STANDARD TZOFFSETFROM:+1000 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20240101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Australia/Melbourne BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20240406T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20241005T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20250405T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20251004T160000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+1100 TZOFFSETTO:+1000 TZNAME:AEST DTSTART:20260404T160000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+1000 TZOFFSETTO:+1100 TZNAME:AEDT DTSTART:20261003T160000 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Australia/Brisbane:20250507T140000 DTEND;TZID=Australia/Brisbane:20250507T170000 DTSTAMP:20260422T102701 CREATED:20250401T182821Z LAST-MODIFIED:20250404T044246Z UID:10000470-1746626400-1746637200@shop.acxpa.com.au SUMMARY:Yarra Valley Water Call Centre Tour DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \nYarra Valley Water Call Centre Tour\nStep Inside One of Australia’s Leading Contact Centres\nJoin us for an exclusive behind-the-scenes site tour and discover how YVW delivers exceptional customer experiences every day. From managing high volumes of enquiries to the strategies that empower their teams\, this is your opportunity to learn directly from one of the most respected contact centre operations in the country. \n? What You’ll Experience: \n• Guided Tour of YVW’s contact centre facilities\n• Five Dedicated Station Stops\, including:\n– Team Leaders\n– Operations Team\n– Reporting & Analytics\n– Service Experience\n– Case Management \nEach station will offer a focused deep dive with team members sharing their expertise\, tools\, and strategies firsthand. \n• Live Demonstrations of systems and tools driving performance\n• First-hand Insights from leaders across the operation\n• Afternoon Tea and informal networking with CX and contact centre peers\n• A rare opportunity to ask questions and exchange ideas with fellow professionals \nWhether you’re in management\, operations\, workforce planning or tech\, this tour will provide practical ideas and inspiration you can take back to your own workplace. \n? Limited Spots Available – Secure Yours Today! \nFree for ACXPA Members | $27 for Non-Members \nSpots are strictly limited for this exclusive behind-the-scenes tour of one of Australia’s most customer-focused contact centres. \nWhether you’re a seasoned contact centre professional or just starting out\, this event offers rare access to real-world insights you won’t find anywhere else. \n[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”hide-for-subscriber hide-for-individual hide-for-business hide-for-vendor”][vc_column][vc_column_text css=”.vc_custom_1743714093820{margin-top: 10px !important;margin-right: 10px !important;margin-bottom: 10px !important;margin-left: 10px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 18px !important;padding-left: 10px !important;background-color: #E9FEFF !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 2px !important;border-color: #000000 !important;}” text_color=”#000000″] \nWant to Gain Access to Australia’s Best Call Centre Resources? \nPlus\, save instantly on this site visit! \nAttend this event for free\, plus you’ll save at least 50% on all ACXPA events\, 25% off all live training courses and gain instant access to Australia’s best call centre resources. \nView Membership Options > \n[/vc_column_text][/vc_column][/vc_row] URL:https://shop.acxpa.com.au/event/yarra-valley-water-call-centre-tour-2025/ LOCATION:Yarra Valley Water\, 25 Lucknow Street\, Mitcham\, Victoria\, 3132\, Australia CATEGORIES:ACXPA State Events,ACXPA Victoria,Industry Event (in-person),Site Tour ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/Yarra-Valley-Water-Site-Tour-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250507T140000 DTEND;TZID=Australia/Melbourne:20250507T150000 DTSTAMP:20260422T102701 CREATED:20241226T030628Z LAST-MODIFIED:20250324T220113Z UID:10000404-1746626400-1746630000@shop.acxpa.com.au SUMMARY:CX Roundtable May 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 7 May 2025 | 2:00 PM – 3:00 PM AEST | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-May-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250507T093000 DTEND;TZID=Australia/Melbourne:20250507T123000 DTSTAMP:20260422T102701 CREATED:20250221T234309Z LAST-MODIFIED:20250308T023108Z UID:10000435-1746610200-1746621000@shop.acxpa.com.au SUMMARY:May 2025 Reception Customer Service Essentials DESCRIPTION:The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles. URL:https://shop.acxpa.com.au/event/may-2025-customer-service-reception-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-8.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250506T093000 DTEND;TZID=Australia/Melbourne:20250506T123000 DTSTAMP:20260422T102701 CREATED:20250220T233110Z LAST-MODIFIED:20250311T022511Z UID:10000432-1746523800-1746534600@shop.acxpa.com.au SUMMARY:May 2025 Inbound Phone Sales Essentials DESCRIPTION:The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!). URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-6.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250501T140000 DTEND;TZID=Australia/Melbourne:20250501T150000 DTSTAMP:20260422T102701 CREATED:20241226T050535Z LAST-MODIFIED:20241226T050535Z UID:10000414-1746108000-1746111600@shop.acxpa.com.au SUMMARY:Call Centre Roundtable May 2025 DESCRIPTION:Call Centre Roundtable May 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-may-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250501T093000 DTEND;TZID=Australia/Melbourne:20250501T123000 DTSTAMP:20260422T102701 CREATED:20250209T231908Z LAST-MODIFIED:20250209T232208Z UID:10000428-1746091800-1746102600@shop.acxpa.com.au SUMMARY:May 2025 Customer Service Phone Essentials DESCRIPTION:The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees. URL:https://shop.acxpa.com.au/event/may-2025-customer-service-phone-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250429T133000 DTEND;TZID=Australia/Melbourne:20250429T163000 DTSTAMP:20260422T102701 CREATED:20250204T234309Z LAST-MODIFIED:20250305T234907Z UID:10000427-1745933400-1745944200@shop.acxpa.com.au SUMMARY:April 2025 Reception Foundations DESCRIPTION:The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles. URL:https://shop.acxpa.com.au/event/april-2025-reception-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-19.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250408T123000 DTEND;TZID=Australia/Melbourne:20250408T173000 DTSTAMP:20260422T102701 CREATED:20241018T000108Z LAST-MODIFIED:20250325T000408Z UID:10000373-1744115400-1744133400@shop.acxpa.com.au SUMMARY:April 2025 Customer Experience (CX) Management Training DESCRIPTION:The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars! URL:https://shop.acxpa.com.au/event/april-2025-customer-experience-cx-management-training/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Training-Course-for-Customer-Experience-Management-22.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250408T090000 DTEND;TZID=Australia/Melbourne:20250408T170000 DTSTAMP:20260422T102701 CREATED:20240210T213808Z LAST-MODIFIED:20250404T054607Z UID:10000263-1744102800-1744131600@shop.acxpa.com.au SUMMARY:April 2025 WFM Essentials DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign. URL:https://shop.acxpa.com.au/event/april-2025-wfm-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/WFM-for-Practitioners-online-training-course-1-6.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250403T140000 DTEND;TZID=Australia/Melbourne:20250403T150000 DTSTAMP:20260422T102701 CREATED:20241226T050321Z LAST-MODIFIED:20241226T050321Z UID:10000413-1743688800-1743692400@shop.acxpa.com.au SUMMARY:Call Centre Roundtable April 2025 DESCRIPTION:Call Centre Roundtable April 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250403T123000 DTEND;TZID=Australia/Melbourne:20250403T163000 DTSTAMP:20260422T102701 CREATED:20241017T224607Z LAST-MODIFIED:20250328T061413Z UID:10000371-1743683400-1743697800@shop.acxpa.com.au SUMMARY:April 2025 Managing Difficult Customers DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees. URL:https://shop.acxpa.com.au/event/april-2025-managing-difficult-customers/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/How-to-Manage-Difficult-Customers-training-course-18.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250402T140000 DTEND;TZID=Australia/Melbourne:20250402T150000 DTSTAMP:20260422T102701 CREATED:20241226T030231Z LAST-MODIFIED:20250324T220048Z UID:10000403-1743602400-1743606000@shop.acxpa.com.au SUMMARY:CX Roundtable April 2025 DESCRIPTION:ACXPA CX Roundtable – April 2025\n Wednesday\, 2 April 2025 | 2:00 PM – 3:00 PM AEDT | Live on LinkedIn \nFree to attend – No sales pitches\, ever. \n \n\n Join us for the April edition of the ACXPA CX Roundtable – the must-watch monthly session where Australia’s top CX experts unpack big ideas\, real-world strategies\, and the lessons no one else is talking about. \n This fast-paced\, energising session is live\, free and interactive\, giving you a front-row seat to the sharpest CX thinking in the country.\n \n\n✨ Insightful & Practical\n? Expert-Led\n? No Sales Pitches\n? Interactive Q&A\n? CX for All Roles\n? Monthly & Timely\n\n? CX Roundtable Format – What to Expect\n Each ACXPA CX Roundtable follows a fast-paced\, engaging format designed to spark conversation\, challenge assumptions\, and leave you with actionable insights. \n And best of all — it’s completely free and interactive! \n You’ll be able to comment\, react\, and post questions live on LinkedIn throughout the session. \n\n1. Welcome – Meet your host and panel\, and get set for the discussion ahead.\n2. The CX Baseline – What does CX mean today? We level-set with context and purpose.\n3. Red Flags & Real Talk – We challenge the status quo with bold\, uncomfortable questions.\n4. CX in the News – Real stories\, headlines and viral CX moments you need to know about.\n5. The Moments of Truth – Panelists share real-world customer interactions that made (or broke) the experience.\n6. Close – Final thoughts\, audience shout-outs\, and a teaser for what’s next. Be part of it — drop your questions or insights in the live chat!\n\n\nYour Monthly CX Panel\nEach month\, we’re joined by a powerhouse panel of senior CX professionals who bring real-world experience\, sharp insights\, and a whole lot of passion for elevating customer experience in Australia. \nThese aren’t talking heads — they’re practitioners\, changemakers\, and trusted voices in the industry. \n\n\n \n \nKevin Perry (CCXP)\nHost & Head of CX & Personalisation\, IVE Group \n \n \n\n \n \nKaren Clydesdale\nHead of CX & Customer Relationship Management\, Tennis Australia \n \n \n\n \n \nCampbell Davies\nChief Commercial Officer\, Nick Auditore Represents Pty Ltd \n \n \n\n \n \nEdwina Olver\nExperience Director\, Untangld \n \n \n\nHow to Watch\n\n Watching live is free for everyone\, but Subscribers and Members unlock powerful extras including replays and downloadable insights.\n \nScroll right to view full table →\n\n\n\nAccess Features\nVisitors\nACXPA Subscribers\nACXPA Members\n\n\n\n\nWatch Roundtables Live (via LinkedIn – register each time)\n✅\n✅\n✅\n\n\nWatch Live on the ACXPA Website (No LinkedIn Registration Needed)\n❌\n✅\n✅\n\n\nOn-Demand Access to Past Roundtables\n❌\n❌\n✅\n\n\nDownload Presentation Slides\n❌\n❌\n✅\n\n\n\n\n Register Free\n \n\n Subscribe for Free\n \n\n Join Now\n \n\n\n\n\n Note: You must register on LinkedIn and watch live there to participate in the chat and ask questions during the Roundtable. URL:https://shop.acxpa.com.au/event/cx-roundtable-april-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-CX-Roundtable-2nd-April-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250401T093000 DTEND;TZID=Australia/Melbourne:20250401T123000 DTSTAMP:20260422T102701 CREATED:20241011T073609Z LAST-MODIFIED:20250308T005607Z UID:10000345-1743499800-1743510600@shop.acxpa.com.au SUMMARY:April 2025 Reception Customer Service PRO DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-11.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250326T130000 DTEND;TZID=Australia/Melbourne:20250326T160000 DTSTAMP:20260422T102701 CREATED:20241015T035107Z LAST-MODIFIED:20250325T025408Z UID:10000367-1742994000-1743004800@shop.acxpa.com.au SUMMARY:March 2025 Introduction to Contact Centre Management DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett. URL:https://shop.acxpa.com.au/event/march-2025-introduction-to-contact-centre-management/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-23.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250326T093000 DTEND;TZID=Australia/Melbourne:20250326T123000 DTSTAMP:20260422T102701 CREATED:20241010T212908Z LAST-MODIFIED:20250209T225810Z UID:10000337-1742981400-1742992200@shop.acxpa.com.au SUMMARY:March 2025 Customer Service Phone Essentials DESCRIPTION:The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250325T133000 DTEND;TZID=Australia/Melbourne:20250325T163000 DTSTAMP:20260422T102701 CREATED:20241011T232805Z LAST-MODIFIED:20250307T213113Z UID:10000352-1742909400-1742920200@shop.acxpa.com.au SUMMARY:March 2025 Tech Support Customer Service PRO DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the March 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training). URL:https://shop.acxpa.com.au/event/march-2025-tech-support-pro/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-23.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250325T093000 DTEND;TZID=Australia/Melbourne:20250325T123000 DTSTAMP:20260422T102701 CREATED:20241011T224807Z LAST-MODIFIED:20250302T013121Z UID:10000350-1742895000-1742905800@shop.acxpa.com.au SUMMARY:March 2025 Technical Support Customer Service Essentials DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session. URL:https://shop.acxpa.com.au/event/march-2025-tech-support-customer-service-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-4.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250319T093000 DTEND;TZID=Australia/Melbourne:20250319T123000 DTSTAMP:20260422T102701 CREATED:20241011T214707Z LAST-MODIFIED:20250311T021207Z UID:10000347-1742376600-1742387400@shop.acxpa.com.au SUMMARY:March 2025 Inbound Phone Sales Essentials DESCRIPTION:The March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!). URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250318T093000 DTEND;TZID=Australia/Melbourne:20250318T123000 DTSTAMP:20260422T102701 CREATED:20241011T064015Z LAST-MODIFIED:20250308T023806Z UID:10000343-1742290200-1742301000@shop.acxpa.com.au SUMMARY:March 2025 Reception Customer Service Essentials DESCRIPTION:The March 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-11.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250313T093000 DTEND;TZID=Australia/Melbourne:20250313T123000 DTSTAMP:20260422T102701 CREATED:20241015T194606Z LAST-MODIFIED:20241017T062607Z UID:10000368-1741858200-1741869000@shop.acxpa.com.au SUMMARY:March 2025 Retail and Hospitality Sales and Service Foundations DESCRIPTION:The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-retail-and-hospitality-sales-and-service-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-8.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250312T133000 DTEND;TZID=Australia/Melbourne:20250312T163000 DTSTAMP:20260422T102701 CREATED:20241011T011014Z LAST-MODIFIED:20250223T070909Z UID:10000340-1741786200-1741797000@shop.acxpa.com.au SUMMARY:March 2025 Customer Service Phone Professionals DESCRIPTION:Equip your employees with superior phone customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-professionals/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Professionals-training-course-6.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250311T093000 DTEND;TZID=Australia/Melbourne:20250311T123000 DTSTAMP:20260422T102701 CREATED:20241013T220310Z LAST-MODIFIED:20250307T023609Z UID:10000362-1741685400-1741696200@shop.acxpa.com.au SUMMARY:March 2025 Tech Support Customer Service Foundations DESCRIPTION:The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-tech-support-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-16.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250306T140000 DTEND;TZID=Australia/Melbourne:20250306T150000 DTSTAMP:20260422T102701 CREATED:20241226T045825Z LAST-MODIFIED:20241226T045825Z UID:10000412-1741269600-1741273200@shop.acxpa.com.au SUMMARY:Call Centre Roundtable March 2025 DESCRIPTION:Call Centre Roundtable March 2025\nEngage with Australia’s Contact Centre community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian Contact Centre community\, our Live Call Centre Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel. \nEach month\, a leading Contact Centre expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a Contact Centre leader. \n• Open discussion on topics like process optimisation\, employee management\, KPIs\, Knowledge Management\, AI\, WFM & resource management\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role. \nWho Should Attend: \nThis session is perfect for all Contact Centre professionals\, including: \n\nContact Centre Managers of either public or private sector contact centres.\nSmall to large contact centres.\nSales\, service\, support – all functions welcome!\nInbound\, outbound and multichannel.\nThose new to a contact centre manager role through to experienced managers.\n\nFast Facts: \n• First Thursday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne\, Australia) \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA members and subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership). \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/call-centre-roundtable-march-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:Call Centre Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-Monthly-Call-Centre-Roundtables-.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250306T093000 DTEND;TZID=Australia/Melbourne:20250306T123000 DTSTAMP:20260422T102701 CREATED:20241013T225107Z LAST-MODIFIED:20250209T072809Z UID:10000364-1741253400-1741264200@shop.acxpa.com.au SUMMARY:March 2025 Inbound Phone Sales Foundations DESCRIPTION:The March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Inbound-Phone-Sales-Foundations-Training-Course.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250305T140000 DTEND;TZID=Australia/Melbourne:20250305T150000 DTSTAMP:20260422T102701 CREATED:20241226T025959Z LAST-MODIFIED:20241226T060149Z UID:10000401-1741183200-1741186800@shop.acxpa.com.au SUMMARY:CX Roundtable March 2025 DESCRIPTION:CX Roundtable March 2025\nEngage with Australia’s CX community in a free\, expert-led live session – real insights\, no sales pitch! \nAs part of ACXPA’s commitment to empowering the Australian CX community\, our Live CX Community Roundtables are designed to share knowledge\, foster collaboration\, and drive industry growth. \nThese sessions are completely free to attend\, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences. \nEach month\, a leading CX expert will share their experiences\, insights\, and practical tips in a 40-minute interview\, followed by a 20-minute interactive Q&A session where you can ask questions\, gain advice\, and network with other professionals. \nWhat to Expect: \n• Practical insights from a CX leader. \n• Open discussion on topics like Martech\, AI\, Journey Mapping\, Customer Survey Design\, and more. \n• No sales pitches or vendor content – just honest conversations to help you grow in your CX role. \nWho Should Attend: \nThis session is perfect for all CX professionals\, including: \n• Chief Customer Officers \n• CX Managers \n• CX Analysts \n• Customer Experience Consultants \n• And any role focused on improving customer experiences. \nFast Facts: \n• First Wednesday of every month \n• 2:00 PM – 3:00 PM AEDT/AEST \n• Open to everyone – free registration via LinkedIn Live Events \nACXPA Members and Subscribers enjoy exclusive benefits\, such as accessing all prior roundtable recordings via their Video Library and the ability to download the presentation slides. \nRegister for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/ URL:https://shop.acxpa.com.au/event/cx-roundtable-march-2025/ LOCATION:LinkedIn Live & ACXPA Website CATEGORIES:CX Roundtables ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/ACXPA-LinkedIn-LIVE-CX-Roundtables.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250305T133000 DTEND;TZID=Australia/Melbourne:20250305T163000 DTSTAMP:20260422T102701 CREATED:20241013T110606Z LAST-MODIFIED:20250223T011812Z UID:10000360-1741181400-1741192200@shop.acxpa.com.au SUMMARY:March 2025 Customer Service Foundations DESCRIPTION:The March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions. URL:https://shop.acxpa.com.au/event/march-2025-customer-service-foundations/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-8.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250227T090000 DTEND;TZID=Australia/Melbourne:20250228T160000 DTSTAMP:20260422T102701 CREATED:20241210T115038Z LAST-MODIFIED:20241210T115341Z UID:10000387-1740646800-1740758400@shop.acxpa.com.au SUMMARY:CMO ANZ Summit February 2025 DESCRIPTION:Marcus Evans is excited to announce that the prestigious CMO ANZ Summit 2025 will take place at The Star Gold Coast from February 27 to February 28\, 2025! \nThis invitation-only event will gather leading marketing executives\, innovative agencies\, and solution providers to address key marketing challenges and share progressive strategies. \nThe CMO Summit is designed to foster collaboration and knowledge sharing among industry pioneers. \nAttendees will engage in dynamic discussions on essential topics\, including enhancing brand credibility\, promoting sustainability in marketing\, and leveraging digital transformation for personalized customer experiences. \nThis year\, the summit will feature an impressive lineup of speakers\, including: \n\nBronwyn Heys\, CEO of AMI\nAnthony Dever\, Head of Creative & Brand at TikTok\nLibby Hodgson\, CMO of UNICEF\nJoanne Woo\, Global VP\, Division Head of Marketing & Communications at ABB\nKarmin Jah Jah\, Head of Marketing – APAC at Amazon Web Services\nSabrina Douglas\, Head of Marketing at Big W\n\nThese thought leaders will share their insights and experiences\, providing valuable perspectives on the evolving marketing landscape. \nLocated in the heart of Broadbeach\, The Star Gold Coast offers a stunning backdrop for this premier event\, featuring world-class facilities and exceptional service. \nParticipants will have the opportunity to network with top professionals\, gain valuable insights from expert speakers\, and explore the latest trends shaping the marketing landscape. \nInterested marketing executives and agencies are encouraged to secure their spots early to ensure participation in this transformative experience. Enquire today! \nTo enquire about the CMO ANZ Summit please visit: https://tinyurl.com/y2bc329w \nFor more information\, please contact Stavros Karelidis at stavroska@marcusevanscy.com or call at +35722849378 \nAbout marcus evans: The marcus evans group is a global\, multifaceted media and corporate marketing company with over 40 years of experience in producing premium business events. We are dedicated to providing market-leading intelligence and networking opportunities across diverse industries. URL:https://shop.acxpa.com.au/event/cmo-anz-summit-february-2025/ LOCATION:The Star Gold Coast\, 1 Casino Drive\, Broadbeach\, Queensland\, 4218\, Australia CATEGORIES:Conference,Industry Event (in-person) ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/CMO-Summit-2025.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250225T093000 DTEND;TZID=Australia/Melbourne:20250225T123000 DTSTAMP:20260422T102701 CREATED:20241010T212107Z LAST-MODIFIED:20250209T225511Z UID:10000336-1740475800-1740486600@shop.acxpa.com.au SUMMARY:February 2025 Customer Service Phone Essentials DESCRIPTION:The February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees. URL:https://shop.acxpa.com.au/event/february-2025-customer-service-phone-essentials/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250214T093000 DTEND;TZID=Australia/Melbourne:20250214T133000 DTSTAMP:20260422T102701 CREATED:20241125T053512Z LAST-MODIFIED:20241218T022510Z UID:10000381-1739525400-1739539800@shop.acxpa.com.au SUMMARY:February 2025 Customer Journey Mapping DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the February 2025 Customer Journey Mapping training workshop. URL:https://shop.acxpa.com.au/event/february-2025-customer-journey-mapping/ LOCATION:Zoom CATEGORIES:Training Courses ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Journey-Mapping-Training-Workshop.jpg ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au END:VEVENT BEGIN:VEVENT DTSTART;TZID=Australia/Melbourne:20250212T170000 DTEND;TZID=Australia/Melbourne:20250212T174500 DTSTAMP:20260422T102701 CREATED:20250211T000416Z LAST-MODIFIED:20250211T000738Z UID:10000431-1739379600-1739382300@shop.acxpa.com.au SUMMARY:Generative AI in the Contact Centre: Automating Multilingual Customer Engagement DESCRIPTION:Unlock the Power of Multilingual Solutions using AI\nCome join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director\, Business Development Claire Mullins on contact centre automation and multilingual customer engagement. \nBalancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today. \nLearn more about building informed use cases\, de-risking AI in low-level interactions\, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience. URL:https://shop.acxpa.com.au/event/gen-ai-multilingual/ LOCATION:Live Stream CATEGORIES:Webinars ATTACH;FMTTYPE=image/png:https://shop.acxpa.com.au/wp-content/uploads/2025/02/TP-Generative-AI-in-CC-Webinar_Social_2.12.25.png END:VEVENT END:VCALENDAR