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DTSTART;TZID=Australia/Melbourne:20250716T120000
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DTSTAMP:20260422T021118
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SUMMARY:CX and Growth: Building a Strategy for Australia’s Migrant Customers
DESCRIPTION:Join TransPerfect’s Claire Mullins with guests Edwina Olver\, Experience Director at Untangld and Emily Bayford\, Contact Centre Consultant for an insightful webinar exploring the world of CX and customer channels with a special focus on Australia’s migrant customers. \nDiscover the latest insights into Australia’s diverse landscape\, unpack the unique challenges and opportunities of connecting with customers in their native language across channels\, and gain valuable advice on creating an effective CX strategy for this growing segment. \nElevate your understanding of this audience\, and how to drive access\, loyalty and growth. Reserve your spot now and transform your CX approach! \nKey Takeaways: \n\nHow the approach to CX is evolving to meet current customer expectations\nHow to approach CX strategies for migrant Australians\nEngaging customers in their native language at critical points in the customer journey including the contact centre\nHow the correct strategy can drive access\, loyalty and growth
URL:https://shop.acxpa.com.au/event/cx-and-growth-building-a-strategy-for-australias-migrant-customers/
LOCATION:Live Stream
CATEGORIES:Webinars
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DTSTART;TZID=Australia/Melbourne:20250212T170000
DTEND;TZID=Australia/Melbourne:20250212T174500
DTSTAMP:20260422T021118
CREATED:20250211T000416Z
LAST-MODIFIED:20250211T000738Z
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SUMMARY:Generative AI in the Contact Centre: Automating Multilingual Customer Engagement
DESCRIPTION:Unlock the Power of Multilingual Solutions using AI\nCome join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director\, Business Development Claire Mullins on contact centre automation and multilingual customer engagement. \nBalancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today. \nLearn more about building informed use cases\, de-risking AI in low-level interactions\, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.
URL:https://shop.acxpa.com.au/event/gen-ai-multilingual/
LOCATION:Live Stream
CATEGORIES:Webinars
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DTSTART;TZID=Australia/Melbourne:20240321T130000
DTEND;TZID=Australia/Melbourne:20240321T140000
DTSTAMP:20260422T021118
CREATED:20240222T060019Z
LAST-MODIFIED:20240429T090454Z
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SUMMARY:Food for Thought: MaxContact Australia’s First Webinar for 2024
DESCRIPTION:Don’t miss this opportunity to learn from the best in the business! \nMaxContact Australia invites you to partake in our upcoming webinar\, to hear from some of the top global voices in the contact centre space. \nWe’ve managed to secure this incredible line-up to bring you up to speed about the hottest industry trends and conversations with the likes of Ryan McGrory\, Luke Jamieson\, and Simon Kriss. \nImpressive arrangement\, we know. \nWe’re offering $15 UberEATS vouchers to all attendees so you can enjoy lunch on us for the session. \nAll you need to do to claim it is:\n1. Register for the ‘Food for Thought’ webinar\n2. Follow MaxContact Australia on Linkedin \n3. Attend the webinar \nLooking forward to seeing you there! \nMaxContact Australia Team
URL:https://shop.acxpa.com.au/event/food-for-thought-maxcontact-australias-first-webinar-for-2024/
LOCATION:Zoom
CATEGORIES:Training Courses,Webinars
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ORGANIZER;CN="MaxContact Australia":MAILTO:daniel.harding@maxcontactaustralia.com.au
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DTSTART;TZID=Australia/Melbourne:20230719T120000
DTEND;TZID=Australia/Melbourne:20230719T130000
DTSTAMP:20260422T021118
CREATED:20240208T111801Z
LAST-MODIFIED:20240208T111801Z
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SUMMARY:Mental Health & Resilience Webinar: Tips to Enhance Team Engagement
DESCRIPTION:Do you want to take a proactive approach to creating a thriving work environment? Join us on 19th July for an empowering webinar that will equip Team Leaders and Managers with the essential tools to make a positive impact on your team’s mental health and wellbeing. ?? \n? Be inspired by ⁠Dr Liz Kirk (PhD) from ⁠Beyond Ergo in an interactive talk that will revolutionise the way you approach mental health in the workplace. Discover a treasure trove of easy-to-implement techniques that will help you reduce stress among your team\, initiate meaningful conversations about mental health and foster a supportive team environment that breeds success. \nDuring this talk\, you’ll gain access to research-backed tips and actions that can improve retention\, boost engagement and tackle presenteeism and absenteeism. If you’re looking to build happier\, more engaged\, and more productive team\, this webinar is for you! ? ? \nKey takeaways you don’t want to miss: \n1. Master a range of practical actions: Learn targeted stretches\, mindfulness exercises and other actionable steps to reduce both mental and physical stress. These simple practices can make an immediate difference in your team’s overall wellbeing. \n2. Start ongoing mental health conversations: No more meeting preparation time needed! You’ll access resources to effortlessly initiate conversations about mental health during your team meetings. Gain the tools and knowledge to lead these discussions effectively. \n3. Build confidence in stress management: Receive valuable handouts\, coaching sheets and additional resource links to enhance your confidence in discussing stress and stress management with your team. Gain the necessary skills to support your team members and cultivate a healthier work environment. \n4. Understand the signs of ongoing mental distress: Explore our comprehensive handout on the Symptoms of Ongoing Mental Distress to understand the different stages and indicators of long-term stress. By recognising these signs\, you’ll be better equipped to address and alleviate mental health challenges within your team. \n5. Raise awareness and improve team performance: Encourage your team to join in action demonstrations during team meetings and experience immediate stress reduction. By incorporating these activities into your routine\, you’ll not only boost awareness but also improve team performance and overall engagement. \nOverview of Webinar | Benefits of Attending: \n? Join our engaging webinar to discover why these easy-to-implement actions should be the first step in your mental health toolbox. \n? Designed to be seamlessly integrated into team meetings\, from mindful moments to targeted stretches\, we’ll introduce you to simple\, no-cost activities that deliver practical benefits and make mental health care enjoyable. \nAt the end of the session\, you’ll be sent the key takeaways\, including a range of handouts\, coaching sheets and links for additional resources and reading material. \nTake the leap and join us for this engaging webinar to have a positive impact on your team’s wellbeing
URL:https://shop.acxpa.com.au/event/mental-health-resilience-webinar-tips-to-enhance-team-engagement/
LOCATION:Zoom
CATEGORIES:Webinars
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DTSTART;VALUE=DATE:20230619
DTEND;VALUE=DATE:20230622
DTSTAMP:20260422T021118
CREATED:20230615T134638Z
LAST-MODIFIED:20230621T003113Z
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SUMMARY:Avaya ENGAGE Virtual 2023
DESCRIPTION:Why Attend Avaya ENGAGE?\nThe Avaya ENGAGE Virtual experience includes a live stream of our general sessions — the next-best thing to attending in person. We guarantee it’ll be an exhilarating experience! \nJoin from wherever you are!\n1) Choose Your Innovation Journey\nFind your right path to customer experience innovation while leveraging the systems and platforms you’ve already deployed. We’ll give you a view of what that looks like and the information to make choices. \n2) See Today’s and Tomorrow’s Innovation\nUnderstand the new features and capabilities we’re bringing to our products and services and what lies ahead — from on-premises solutions to cloud and anywhere in between. \n3) Listen\, Learn\, and Take Action\nChoose from over 80 breakouts to hear from the top minds in the industry. This is where innovation and inspiration go hand-in-hand and where new connections create new opportunities. \nPlease note: Avaya engage is for customers\, partners\, and staff who are a part of the Avaya ecosystem.
URL:https://shop.acxpa.com.au/event/avaya-engage-virtual-2023/
LOCATION:Live Stream
CATEGORIES:Webinars
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