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DTSTART;TZID=Australia/Melbourne:20250403T123000
DTEND;TZID=Australia/Melbourne:20250403T163000
DTSTAMP:20260422T121856
CREATED:20241017T224607Z
LAST-MODIFIED:20250328T061413Z
UID:10000371-1743683400-1743697800@shop.acxpa.com.au
SUMMARY:April 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/april-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/How-to-Manage-Difficult-Customers-training-course-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250401T093000
DTEND;TZID=Australia/Melbourne:20250401T123000
DTSTAMP:20260422T121856
CREATED:20241011T073609Z
LAST-MODIFIED:20250308T005607Z
UID:10000345-1743499800-1743510600@shop.acxpa.com.au
SUMMARY:April 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250326T130000
DTEND;TZID=Australia/Melbourne:20250326T160000
DTSTAMP:20260422T121856
CREATED:20241015T035107Z
LAST-MODIFIED:20250325T025408Z
UID:10000367-1742994000-1743004800@shop.acxpa.com.au
SUMMARY:March 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/march-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250326T093000
DTEND;TZID=Australia/Melbourne:20250326T123000
DTSTAMP:20260422T121856
CREATED:20241010T212908Z
LAST-MODIFIED:20250209T225810Z
UID:10000337-1742981400-1742992200@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Phone Essentials
DESCRIPTION:The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250325T133000
DTEND;TZID=Australia/Melbourne:20250325T163000
DTSTAMP:20260422T121856
CREATED:20241011T232805Z
LAST-MODIFIED:20250307T213113Z
UID:10000352-1742909400-1742920200@shop.acxpa.com.au
SUMMARY:March 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the March 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250325T093000
DTEND;TZID=Australia/Melbourne:20250325T123000
DTSTAMP:20260422T121856
CREATED:20241011T224807Z
LAST-MODIFIED:20250302T013121Z
UID:10000350-1742895000-1742905800@shop.acxpa.com.au
SUMMARY:March 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250319T093000
DTEND;TZID=Australia/Melbourne:20250319T123000
DTSTAMP:20260422T121856
CREATED:20241011T214707Z
LAST-MODIFIED:20250311T021207Z
UID:10000347-1742376600-1742387400@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Essentials
DESCRIPTION:The March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250318T093000
DTEND;TZID=Australia/Melbourne:20250318T123000
DTSTAMP:20260422T121856
CREATED:20241011T064015Z
LAST-MODIFIED:20250308T023806Z
UID:10000343-1742290200-1742301000@shop.acxpa.com.au
SUMMARY:March 2025 Reception Customer Service Essentials
DESCRIPTION:The March 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250313T093000
DTEND;TZID=Australia/Melbourne:20250313T123000
DTSTAMP:20260422T121856
CREATED:20241015T194606Z
LAST-MODIFIED:20241017T062607Z
UID:10000368-1741858200-1741869000@shop.acxpa.com.au
SUMMARY:March 2025 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250312T133000
DTEND;TZID=Australia/Melbourne:20250312T163000
DTSTAMP:20260422T121856
CREATED:20241011T011014Z
LAST-MODIFIED:20250223T070909Z
UID:10000340-1741786200-1741797000@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior phone customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Professionals-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250311T093000
DTEND;TZID=Australia/Melbourne:20250311T123000
DTSTAMP:20260422T121856
CREATED:20241013T220310Z
LAST-MODIFIED:20250307T023609Z
UID:10000362-1741685400-1741696200@shop.acxpa.com.au
SUMMARY:March 2025 Tech Support Customer Service Foundations
DESCRIPTION:The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250306T093000
DTEND;TZID=Australia/Melbourne:20250306T123000
DTSTAMP:20260422T121856
CREATED:20241013T225107Z
LAST-MODIFIED:20250209T072809Z
UID:10000364-1741253400-1741264200@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Foundations
DESCRIPTION:The March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250305T133000
DTEND;TZID=Australia/Melbourne:20250305T163000
DTSTAMP:20260422T121856
CREATED:20241013T110606Z
LAST-MODIFIED:20250223T011812Z
UID:10000360-1741181400-1741192200@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Foundations
DESCRIPTION:The March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250225T093000
DTEND;TZID=Australia/Melbourne:20250225T123000
DTSTAMP:20260422T121856
CREATED:20241010T212107Z
LAST-MODIFIED:20250209T225511Z
UID:10000336-1740475800-1740486600@shop.acxpa.com.au
SUMMARY:February 2025 Customer Service Phone Essentials
DESCRIPTION:The February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250214T093000
DTEND;TZID=Australia/Melbourne:20250214T133000
DTSTAMP:20260422T121856
CREATED:20241125T053512Z
LAST-MODIFIED:20241218T022510Z
UID:10000381-1739525400-1739539800@shop.acxpa.com.au
SUMMARY:February 2025 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the February 2025  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/february-2025-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250204T133000
DTEND;TZID=Australia/Melbourne:20250206T163000
DTSTAMP:20260422T121856
CREATED:20241011T021707Z
LAST-MODIFIED:20250131T045708Z
UID:10000341-1738675800-1738859400@shop.acxpa.com.au
SUMMARY:February 2025 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2025-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/01/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250204T093000
DTEND;TZID=Australia/Melbourne:20250204T123000
DTSTAMP:20260422T121856
CREATED:20241011T214012Z
LAST-MODIFIED:20241011T215208Z
UID:10000346-1738661400-1738672200@shop.acxpa.com.au
SUMMARY:February 2025 Inbound Phone Sales Essentials
DESCRIPTION:The February 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/february-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Essentials-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250129T133000
DTEND;TZID=Australia/Melbourne:20250129T163000
DTSTAMP:20260422T121856
CREATED:20241013T215406Z
LAST-MODIFIED:20241013T223810Z
UID:10000361-1738157400-1738168200@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support Foundations
DESCRIPTION:The January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250129T130000
DTEND;TZID=Australia/Melbourne:20250129T160000
DTSTAMP:20260422T121856
CREATED:20241015T034107Z
LAST-MODIFIED:20241015T034907Z
UID:10000366-1738155600-1738166400@shop.acxpa.com.au
SUMMARY:January 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/january-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250122T093000
DTEND;TZID=Australia/Melbourne:20250122T123000
DTSTAMP:20260422T121856
CREATED:20241013T224207Z
LAST-MODIFIED:20241013T225406Z
UID:10000363-1737538200-1737549000@shop.acxpa.com.au
SUMMARY:January 2025 Inbound Phone Sales Foundations
DESCRIPTION:The January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Inbound-Phone-Sales-Foundations-Training-Course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250121T133000
DTEND;TZID=Australia/Melbourne:20250121T163000
DTSTAMP:20260422T121856
CREATED:20241011T232406Z
LAST-MODIFIED:20241011T232406Z
UID:10000351-1737466200-1737477000@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250121T093000
DTEND;TZID=Australia/Melbourne:20250121T123000
DTSTAMP:20260422T121856
CREATED:20241011T224307Z
LAST-MODIFIED:20241012T205306Z
UID:10000349-1737451800-1737462600@shop.acxpa.com.au
SUMMARY:January 2025 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/january-2025-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250116T123000
DTEND;TZID=Australia/Melbourne:20250116T163000
DTSTAMP:20260422T121856
CREATED:20241017T223707Z
LAST-MODIFIED:20241017T225510Z
UID:10000370-1737030600-1737045000@shop.acxpa.com.au
SUMMARY:January 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/january-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/How-to-Manage-Difficult-Customers-training-course-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T133000
DTEND;TZID=Australia/Melbourne:20250115T163000
DTSTAMP:20260422T121856
CREATED:20241011T072809Z
LAST-MODIFIED:20241219T011609Z
UID:10000344-1736947800-1736958600@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/12/Customer-Service-Reception-Pro-course-1-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250115T093000
DTEND;TZID=Australia/Melbourne:20250115T123000
DTSTAMP:20260422T121856
CREATED:20241013T100308Z
LAST-MODIFIED:20241013T105510Z
UID:10000359-1736933400-1736944200@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Foundations
DESCRIPTION:The January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Foundations-Training-Course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T133000
DTEND;TZID=Australia/Melbourne:20250107T163000
DTSTAMP:20260422T121856
CREATED:20241011T005307Z
LAST-MODIFIED:20241011T015108Z
UID:10000338-1736256600-1736267400@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Professionals-training-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250107T093000
DTEND;TZID=Australia/Melbourne:20250107T123000
DTSTAMP:20260422T121856
CREATED:20241010T211207Z
LAST-MODIFIED:20241010T235109Z
UID:10000335-1736242200-1736253000@shop.acxpa.com.au
SUMMARY:January 2025 Customer Service Phone Essentials
DESCRIPTION:The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/january-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Phone-Essentials-training-course-in-Australia-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T133000
DTEND;TZID=Australia/Melbourne:20241210T163000
DTSTAMP:20260422T121856
CREATED:20240710T232711Z
LAST-MODIFIED:20241011T071610Z
UID:10000332-1733837400-1733848200@shop.acxpa.com.au
SUMMARY:December 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Customer-Service-Reception-Pro-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241210T093000
DTEND;TZID=Australia/Melbourne:20241210T123000
DTSTAMP:20260422T121856
CREATED:20241013T231707Z
LAST-MODIFIED:20241015T195012Z
UID:10000365-1733823000-1733833800@shop.acxpa.com.au
SUMMARY:December 2024 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2024-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20241205T133000
DTEND;TZID=Australia/Melbourne:20241205T163000
DTSTAMP:20260422T121856
CREATED:20240710T071411Z
LAST-MODIFIED:20241011T230510Z
UID:10000324-1733405400-1733416200@shop.acxpa.com.au
SUMMARY:December 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/december-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Tech-Support-Customer-Service-Essentials-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR