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DTSTART;TZID=Australia/Melbourne:20250520T133000
DTEND;TZID=Australia/Melbourne:20250520T163000
DTSTAMP:20260422T104550
CREATED:20250310T011708Z
LAST-MODIFIED:20250310T021206Z
UID:10000457-1747747800-1747758600@shop.acxpa.com.au
SUMMARY:May 2025 Inbound Phone Sales PRO
DESCRIPTION:Boost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course – designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Sales-Phone-Professional-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250520T133000
DTEND;TZID=Australia/Melbourne:20250520T163000
DTSTAMP:20260422T104550
CREATED:20250308T224708Z
LAST-MODIFIED:20250308T225707Z
UID:10000454-1747747800-1747758600@shop.acxpa.com.au
SUMMARY:May 2025 Inbound Phone Sales Foundations
DESCRIPTION:The May 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Foundations-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250520T093000
DTEND;TZID=Australia/Melbourne:20250520T123000
DTSTAMP:20260422T104550
CREATED:20250307T013017Z
LAST-MODIFIED:20250307T023708Z
UID:10000448-1747733400-1747744200@shop.acxpa.com.au
SUMMARY:May 2025 Tech Support Customer Service Foundations
DESCRIPTION:The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2025-tech-support-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250520T090000
DTEND;TZID=Australia/Melbourne:20250520T170000
DTSTAMP:20260422T104550
CREATED:20250122T113908Z
LAST-MODIFIED:20250404T052513Z
UID:10000426-1747731600-1747760400@shop.acxpa.com.au
SUMMARY:May 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/may-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/WFM-for-Practitioners-online-training-course-1-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250515T133000
DTEND;TZID=Australia/Melbourne:20250515T163000
DTSTAMP:20260422T104550
CREATED:20250302T012409Z
LAST-MODIFIED:20250302T013217Z
UID:10000443-1747315800-1747326600@shop.acxpa.com.au
SUMMARY:May 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/may-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250515T090000
DTEND;TZID=Australia/Melbourne:20250515T170000
DTSTAMP:20260422T104550
CREATED:20240211T015407Z
LAST-MODIFIED:20240429T155107Z
UID:10000258-1747299600-1747328400@shop.acxpa.com.au
SUMMARY:May 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/may-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250513T133000
DTEND;TZID=Australia/Melbourne:20250513T163000
DTSTAMP:20260422T104550
CREATED:20250223T010709Z
LAST-MODIFIED:20250223T011908Z
UID:10000437-1747143000-1747153800@shop.acxpa.com.au
SUMMARY:May 2025 Customer Service Foundations
DESCRIPTION:The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250513T093000
DTEND;TZID=Australia/Melbourne:20250513T123000
DTSTAMP:20260422T104550
CREATED:20250307T204108Z
LAST-MODIFIED:20250307T213018Z
UID:10000451-1747128600-1747139400@shop.acxpa.com.au
SUMMARY:May 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/may-2025-tech-support-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250508T123000
DTEND;TZID=Australia/Melbourne:20250508T170000
DTSTAMP:20260422T104550
CREATED:20241018T045106Z
LAST-MODIFIED:20241019T000207Z
UID:10000378-1746707400-1746723600@shop.acxpa.com.au
SUMMARY:May 2025 Quality Frameworks for Contact Centres
DESCRIPTION:Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
URL:https://shop.acxpa.com.au/event/may-2025-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Quality-Framework-for-Contact-Centres-training-course-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250508T093000
DTEND;TZID=Australia/Melbourne:20250508T123000
DTSTAMP:20260422T104550
CREATED:20250319T023407Z
LAST-MODIFIED:20250319T035407Z
UID:10000459-1746696600-1746707400@shop.acxpa.com.au
SUMMARY:May 2025 Frontline Customer Service Essentials
DESCRIPTION:The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/may-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Frontline-Customer-Service-Essentials-Course-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250507T093000
DTEND;TZID=Australia/Melbourne:20250507T123000
DTSTAMP:20260422T104550
CREATED:20250221T234309Z
LAST-MODIFIED:20250308T023108Z
UID:10000435-1746610200-1746621000@shop.acxpa.com.au
SUMMARY:May 2025 Reception Customer Service Essentials
DESCRIPTION:The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250506T093000
DTEND;TZID=Australia/Melbourne:20250506T123000
DTSTAMP:20260422T104550
CREATED:20250220T233110Z
LAST-MODIFIED:20250311T022511Z
UID:10000432-1746523800-1746534600@shop.acxpa.com.au
SUMMARY:May 2025 Inbound Phone Sales Essentials
DESCRIPTION:The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/may-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250501T093000
DTEND;TZID=Australia/Melbourne:20250501T123000
DTSTAMP:20260422T104550
CREATED:20250209T231908Z
LAST-MODIFIED:20250209T232208Z
UID:10000428-1746091800-1746102600@shop.acxpa.com.au
SUMMARY:May 2025 Customer Service Phone Essentials
DESCRIPTION:The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/may-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250429T133000
DTEND;TZID=Australia/Melbourne:20250429T163000
DTSTAMP:20260422T104550
CREATED:20250204T234309Z
LAST-MODIFIED:20250305T234907Z
UID:10000427-1745933400-1745944200@shop.acxpa.com.au
SUMMARY:April 2025 Reception Foundations
DESCRIPTION:The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/april-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Reception-Foundations-Customer-Service-Training-Course-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250408T123000
DTEND;TZID=Australia/Melbourne:20250408T173000
DTSTAMP:20260422T104550
CREATED:20241018T000108Z
LAST-MODIFIED:20250325T000408Z
UID:10000373-1744115400-1744133400@shop.acxpa.com.au
SUMMARY:April 2025 Customer Experience (CX) Management Training
DESCRIPTION:The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/april-2025-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Training-Course-for-Customer-Experience-Management-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250408T090000
DTEND;TZID=Australia/Melbourne:20250408T170000
DTSTAMP:20260422T104550
CREATED:20240210T213808Z
LAST-MODIFIED:20250404T054607Z
UID:10000263-1744102800-1744131600@shop.acxpa.com.au
SUMMARY:April 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/april-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/04/WFM-for-Practitioners-online-training-course-1-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250403T123000
DTEND;TZID=Australia/Melbourne:20250403T163000
DTSTAMP:20260422T104550
CREATED:20241017T224607Z
LAST-MODIFIED:20250328T061413Z
UID:10000371-1743683400-1743697800@shop.acxpa.com.au
SUMMARY:April 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/april-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/How-to-Manage-Difficult-Customers-training-course-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250401T093000
DTEND;TZID=Australia/Melbourne:20250401T123000
DTSTAMP:20260422T104550
CREATED:20241011T073609Z
LAST-MODIFIED:20250308T005607Z
UID:10000345-1743499800-1743510600@shop.acxpa.com.au
SUMMARY:April 2025 Reception Customer Service PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Pro-course-1-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250326T130000
DTEND;TZID=Australia/Melbourne:20250326T160000
DTSTAMP:20260422T104550
CREATED:20241015T035107Z
LAST-MODIFIED:20250325T025408Z
UID:10000367-1742994000-1743004800@shop.acxpa.com.au
SUMMARY:March 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/march-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Introduction-to-Contact-Centre-Management-training-course-in-Australia-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250326T093000
DTEND;TZID=Australia/Melbourne:20250326T123000
DTSTAMP:20260422T104550
CREATED:20241010T212908Z
LAST-MODIFIED:20250209T225810Z
UID:10000337-1742981400-1742992200@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Phone Essentials
DESCRIPTION:The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250325T133000
DTEND;TZID=Australia/Melbourne:20250325T163000
DTSTAMP:20260422T104550
CREATED:20241011T232805Z
LAST-MODIFIED:20250307T213113Z
UID:10000352-1742909400-1742920200@shop.acxpa.com.au
SUMMARY:March 2025 Tech Support Customer Service PRO
DESCRIPTION:Empower your technical support/helpdesk employees with premium customer service skills in the March 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Technical-Support-and-Help-Desk-Customer-Service-Training-PRO-Australia-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250325T093000
DTEND;TZID=Australia/Melbourne:20250325T123000
DTSTAMP:20260422T104550
CREATED:20241011T224807Z
LAST-MODIFIED:20250302T013121Z
UID:10000350-1742895000-1742905800@shop.acxpa.com.au
SUMMARY:March 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Essentials-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250319T093000
DTEND;TZID=Australia/Melbourne:20250319T123000
DTSTAMP:20260422T104550
CREATED:20241011T214707Z
LAST-MODIFIED:20250311T021207Z
UID:10000347-1742376600-1742387400@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Essentials
DESCRIPTION:The March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250318T093000
DTEND;TZID=Australia/Melbourne:20250318T123000
DTSTAMP:20260422T104550
CREATED:20241011T064015Z
LAST-MODIFIED:20250308T023806Z
UID:10000343-1742290200-1742301000@shop.acxpa.com.au
SUMMARY:March 2025 Reception Customer Service Essentials
DESCRIPTION:The March 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Customer-Service-Reception-Essentials-course-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250313T093000
DTEND;TZID=Australia/Melbourne:20250313T123000
DTSTAMP:20260422T104550
CREATED:20241015T194606Z
LAST-MODIFIED:20241017T062607Z
UID:10000368-1741858200-1741869000@shop.acxpa.com.au
SUMMARY:March 2025 Retail and Hospitality Sales and Service Foundations
DESCRIPTION:The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-retail-and-hospitality-sales-and-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/10/Retail-and-Hospitality-Sales-and-Service-Foundations-Training-Course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250312T133000
DTEND;TZID=Australia/Melbourne:20250312T163000
DTSTAMP:20260422T104550
CREATED:20241011T011014Z
LAST-MODIFIED:20250223T070909Z
UID:10000340-1741786200-1741797000@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior phone customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-phone-professionals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Professionals-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250311T093000
DTEND;TZID=Australia/Melbourne:20250311T123000
DTSTAMP:20260422T104550
CREATED:20241013T220310Z
LAST-MODIFIED:20250307T023609Z
UID:10000362-1741685400-1741696200@shop.acxpa.com.au
SUMMARY:March 2025 Tech Support Customer Service Foundations
DESCRIPTION:The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/03/Tech-Support-Customer-Service-Foundations-Training-Course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250306T093000
DTEND;TZID=Australia/Melbourne:20250306T123000
DTSTAMP:20260422T104550
CREATED:20241013T225107Z
LAST-MODIFIED:20250209T072809Z
UID:10000364-1741253400-1741264200@shop.acxpa.com.au
SUMMARY:March 2025 Inbound Phone Sales Foundations
DESCRIPTION:The March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Inbound-Phone-Sales-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250305T133000
DTEND;TZID=Australia/Melbourne:20250305T163000
DTSTAMP:20260422T104550
CREATED:20241013T110606Z
LAST-MODIFIED:20250223T011812Z
UID:10000360-1741181400-1741192200@shop.acxpa.com.au
SUMMARY:March 2025 Customer Service Foundations
DESCRIPTION:The March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2025-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Foundations-Training-Course-in-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20250225T093000
DTEND;TZID=Australia/Melbourne:20250225T123000
DTSTAMP:20260422T104550
CREATED:20241010T212107Z
LAST-MODIFIED:20250209T225511Z
UID:10000336-1740475800-1740486600@shop.acxpa.com.au
SUMMARY:February 2025 Customer Service Phone Essentials
DESCRIPTION:The February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/february-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/02/Customer-Service-Phone-Essentials-training-course-in-Australia-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR