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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260210T093000
DTEND;TZID=Australia/Melbourne:20260210T123000
DTSTAMP:20260422T021359
CREATED:20250830T233211Z
LAST-MODIFIED:20250830T233309Z
UID:10000520-1770715800-1770726600@shop.acxpa.com.au
SUMMARY:February 2026 Contact Centre Coaching PRO
DESCRIPTION:In this February 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/february-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Contact-Centre-Coaching-PRO-Course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260205T133000
DTEND;TZID=Australia/Melbourne:20260205T163000
DTSTAMP:20260422T021359
CREATED:20251126T234312Z
LAST-MODIFIED:20251127T230913Z
UID:10000592-1770298200-1770309000@shop.acxpa.com.au
SUMMARY:February 2026 Public Sector Essentials
DESCRIPTION:The February 2026 Public Sector Customer Service Essentials course improves phone\, email and in-person skills via a 3-hour live online course.
URL:https://shop.acxpa.com.au/event/february-2026-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Essentials-Course-Australia-28.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260205T093000
DTEND;TZID=Australia/Melbourne:20260205T123000
DTSTAMP:20260422T021359
CREATED:20251016T220309Z
LAST-MODIFIED:20251016T220309Z
UID:10000568-1770283800-1770294600@shop.acxpa.com.au
SUMMARY:February 2026 Frontline Customer Service Foundations
DESCRIPTION:Join the February 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/february-2026-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260203T133000
DTEND;TZID=Australia/Melbourne:20260203T163000
DTSTAMP:20260422T021359
CREATED:20251016T041709Z
LAST-MODIFIED:20251016T042109Z
UID:10000548-1770125400-1770136200@shop.acxpa.com.au
SUMMARY:February 2026 Reception Foundations
DESCRIPTION:The February 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/february-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Reception-Foundations-Customer-Service-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260203T130000
DTEND;TZID=Australia/Melbourne:20260203T163000
DTSTAMP:20260422T021359
CREATED:20251021T062610Z
LAST-MODIFIED:20251021T065810Z
UID:10000576-1770123600-1770136200@shop.acxpa.com.au
SUMMARY:February 2026 How to Be a Great Call Centre Team Leader
DESCRIPTION:The February 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/february-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260203T093000
DTEND;TZID=Australia/Melbourne:20260203T123000
DTSTAMP:20260422T021359
CREATED:20251016T012409Z
LAST-MODIFIED:20251016T020109Z
UID:10000539-1770111000-1770121800@shop.acxpa.com.au
SUMMARY:February 2026 Phone Customer Service Foundations
DESCRIPTION:The February 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/february-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260122T123000
DTEND;TZID=Australia/Melbourne:20260122T170000
DTSTAMP:20260422T021359
CREATED:20251204T221017Z
LAST-MODIFIED:20251205T015018Z
UID:10000597-1769085000-1769101200@shop.acxpa.com.au
SUMMARY:January 2026 Call Centre Operations for Team Leaders
DESCRIPTION:Build confident Team Leaders who understand service levels\, occupancy\, forecasting and real-time performance in this January 2026 Call Centre Operations for Team Leader course delivered live\, online.
URL:https://shop.acxpa.com.au/event/january-2026-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/12/Team-Leader-Training-Course-for-Call-Centre-Operations-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260115T123000
DTEND;TZID=Australia/Melbourne:20260116T163000
DTSTAMP:20260422T021359
CREATED:20250822T011911Z
LAST-MODIFIED:20250909T231021Z
UID:10000513-1768480200-1768581000@shop.acxpa.com.au
SUMMARY:January 2026 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the January 2026 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/january-2026-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/09/Email-Customer-Service-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251217T093000
DTEND;TZID=Australia/Melbourne:20251217T123000
DTSTAMP:20260422T021359
CREATED:20251016T213514Z
LAST-MODIFIED:20251016T213910Z
UID:10000565-1765963800-1765974600@shop.acxpa.com.au
SUMMARY:February 2026 Frontline Customer Service Essentials
DESCRIPTION:The February 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/february-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Essentials-Course-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251217T093000
DTEND;TZID=Australia/Melbourne:20251217T123000
DTSTAMP:20260422T021359
CREATED:20251016T062410Z
LAST-MODIFIED:20251016T213809Z
UID:10000554-1765963800-1765974600@shop.acxpa.com.au
SUMMARY:December 2025 Frontline Customer Service Essentials
DESCRIPTION:The December 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/december-2025-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251216T133000
DTEND;TZID=Australia/Melbourne:20251216T163000
DTSTAMP:20260422T021359
CREATED:20251016T064809Z
LAST-MODIFIED:20251016T065014Z
UID:10000555-1765891800-1765902600@shop.acxpa.com.au
SUMMARY:December 2025 Inbound Phone Sales Foundations
DESCRIPTION:The December 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2025-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Inbound-Phone-Sales-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251216T093000
DTEND;TZID=Australia/Melbourne:20251216T123000
DTSTAMP:20260422T021359
CREATED:20251016T023312Z
LAST-MODIFIED:20251016T024411Z
UID:10000543-1765877400-1765888200@shop.acxpa.com.au
SUMMARY:December 2025 Reception Customer Service Essentials
DESCRIPTION:The December 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251210T093000
DTEND;TZID=Australia/Melbourne:20251210T123000
DTSTAMP:20260422T021359
CREATED:20250726T085310Z
LAST-MODIFIED:20251016T055410Z
UID:10000497-1765359000-1765369800@shop.acxpa.com.au
SUMMARY:December 2025 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this December 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/november-2025-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Essentials-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251209T133000
DTEND;TZID=Australia/Melbourne:20251209T163000
DTSTAMP:20260422T021359
CREATED:20251016T040409Z
LAST-MODIFIED:20251016T040911Z
UID:10000547-1765287000-1765297800@shop.acxpa.com.au
SUMMARY:December 2025 Reception Foundations
DESCRIPTION:The December 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/december-2025-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Reception-Foundations-Customer-Service-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251209T093000
DTEND;TZID=Australia/Melbourne:20251209T163000
DTSTAMP:20260422T021359
CREATED:20251015T235409Z
LAST-MODIFIED:20251016T010813Z
UID:10000535-1765272600-1765297800@shop.acxpa.com.au
SUMMARY:December 2025 Customer Service Phone Essentials
DESCRIPTION:The December 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/december-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T133000
DTEND;TZID=Australia/Melbourne:20251204T163000
DTSTAMP:20260422T021359
CREATED:20250914T000020Z
LAST-MODIFIED:20251016T063513Z
UID:10000525-1764855000-1764865800@shop.acxpa.com.au
SUMMARY:December 2025 Tech Support Foundations
DESCRIPTION:The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/december-2025-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T093000
DTEND;TZID=Australia/Melbourne:20251204T123000
DTSTAMP:20260422T021359
CREATED:20251014T223926Z
LAST-MODIFIED:20251014T231431Z
UID:10000533-1764840600-1764851400@shop.acxpa.com.au
SUMMARY:December 2025 Inbound Phone Sales Essentials
DESCRIPTION:The December 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/december-2025-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Inbound-Phone-Sales-Essentials-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251204T090000
DTEND;TZID=Australia/Melbourne:20251204T170000
DTSTAMP:20260422T021359
CREATED:20250827T233811Z
LAST-MODIFIED:20250827T234410Z
UID:10000515-1764838800-1764867600@shop.acxpa.com.au
SUMMARY:December 2025 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/december-2025-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/Real-Time-Analyst-for-Contact-Centres-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T133000
DTEND;TZID=Australia/Melbourne:20251202T163000
DTSTAMP:20260422T021359
CREATED:20250911T080413Z
LAST-MODIFIED:20251016T071013Z
UID:10000523-1764682200-1764693000@shop.acxpa.com.au
SUMMARY:December 2025 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/december-2025-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T130000
DTEND;TZID=Australia/Melbourne:20251202T163000
DTSTAMP:20260422T021359
CREATED:20251021T061810Z
LAST-MODIFIED:20251021T065710Z
UID:10000575-1764680400-1764693000@shop.acxpa.com.au
SUMMARY:December 2025 How to Be a Great Call Centre Team Leader
DESCRIPTION:The December 2025 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/december-2025-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251202T093000
DTEND;TZID=Australia/Melbourne:20251202T123000
DTSTAMP:20260422T021359
CREATED:20250911T045313Z
LAST-MODIFIED:20251016T070110Z
UID:10000521-1764667800-1764678600@shop.acxpa.com.au
SUMMARY:December 2025 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/december-2025-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T133000
DTEND;TZID=Australia/Melbourne:20251125T163000
DTSTAMP:20260422T021359
CREATED:20250728T083514Z
LAST-MODIFIED:20251016T220409Z
UID:10000505-1764077400-1764088200@shop.acxpa.com.au
SUMMARY:November 2025 Frontline Customer Service Foundations
DESCRIPTION:Join the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/november-2025-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Frontline-Customer-Service-Foundations-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T130000
DTEND;TZID=Australia/Melbourne:20251125T160000
DTSTAMP:20260422T021359
CREATED:20250325T044106Z
LAST-MODIFIED:20251016T225910Z
UID:10000469-1764075600-1764086400@shop.acxpa.com.au
SUMMARY:November 2025 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/november-2025-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T093000
DTEND;TZID=Australia/Melbourne:20251125T123000
DTSTAMP:20260422T021359
CREATED:20250730T003015Z
LAST-MODIFIED:20250730T003310Z
UID:10000507-1764063000-1764073800@shop.acxpa.com.au
SUMMARY:November 2025 Frontline Customer Service PRO
DESCRIPTION:Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence\, professionalism\, and impact.
URL:https://shop.acxpa.com.au/event/november-2025-frontline-customer-service-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/07/Frontline-Customer-Service-PRO-Training-Course-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251125T090000
DTEND;TZID=Australia/Melbourne:20251125T170000
DTSTAMP:20260422T021359
CREATED:20250829T004017Z
LAST-MODIFIED:20250829T010537Z
UID:10000517-1764061200-1764090000@shop.acxpa.com.au
SUMMARY:November 2025 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/november-2025-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/08/WFM-for-Practitioners-online-training-course-1-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251120T133000
DTEND;TZID=Australia/Melbourne:20251120T163000
DTSTAMP:20260422T021359
CREATED:20250725T075108Z
LAST-MODIFIED:20251016T020018Z
UID:10000486-1763645400-1763656200@shop.acxpa.com.au
SUMMARY:November 2025 Phone Customer Service Foundations
DESCRIPTION:The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/november-2025-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251118T133000
DTEND;TZID=Australia/Melbourne:20251118T163000
DTSTAMP:20260422T021359
CREATED:20250726T021411Z
LAST-MODIFIED:20251016T023811Z
UID:10000491-1763472600-1763483400@shop.acxpa.com.au
SUMMARY:November 2025 Reception Customer Service Essentials
DESCRIPTION:The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/november-2025-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Reception-Essentials-course-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251114T093000
DTEND;TZID=Australia/Melbourne:20251114T133000
DTSTAMP:20260422T021359
CREATED:20250827T002611Z
LAST-MODIFIED:20251021T222513Z
UID:10000514-1763112600-1763127000@shop.acxpa.com.au
SUMMARY:November 2025 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the November 2025  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/november-2025-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Journey-Mapping-Training-Workshop-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251113T123000
DTEND;TZID=Australia/Melbourne:20251113T163000
DTSTAMP:20260422T021359
CREATED:20250820T043815Z
LAST-MODIFIED:20251015T234108Z
UID:10000510-1763037000-1763051400@shop.acxpa.com.au
SUMMARY:November 2025 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour November 2025 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/november-2025-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-Manage-Difficult-Customers-training-course-21.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20251111T133000
DTEND;TZID=Australia/Melbourne:20251111T163000
DTSTAMP:20260422T021359
CREATED:20250725T034908Z
LAST-MODIFIED:20251016T010711Z
UID:10000484-1762867800-1762878600@shop.acxpa.com.au
SUMMARY:November 2025 Customer Service Phone Essentials
DESCRIPTION:The November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/november-2025-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR