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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240618T123000
DTEND;TZID=Australia/Melbourne:20240621T163000
DTSTAMP:20260422T222909
CREATED:20230727T074853Z
LAST-MODIFIED:20240429T164908Z
UID:10000164-1718713800-1718987400@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/contact-centre-management-fundamentals-june-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Management-Fundamentals-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240613T140000
DTEND;TZID=Australia/Melbourne:20240613T170000
DTSTAMP:20260422T222909
CREATED:20240208T111745Z
LAST-MODIFIED:20240429T162708Z
UID:10000231-1718287200-1718298000@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Essentials
DESCRIPTION:The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240612T090000
DTEND;TZID=Australia/Melbourne:20240612T120000
DTSTAMP:20260422T222909
CREATED:20240210T045106Z
LAST-MODIFIED:20240429T161107Z
UID:10000232-1718182800-1718193600@shop.acxpa.com.au
SUMMARY:June 2024 Contact Centre Coaching PRO
DESCRIPTION:In this June 2024 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/june-2024-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Contact-Centre-Coaching-PRO-Course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240611T090000
DTEND;TZID=Australia/Melbourne:20240611T120000
DTSTAMP:20260422T222909
CREATED:20240210T021015Z
LAST-MODIFIED:20240429T161607Z
UID:10000233-1718096400-1718107200@shop.acxpa.com.au
SUMMARY:June 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/june-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240605T100000
DTEND;TZID=Australia/Melbourne:20240607T130000
DTSTAMP:20260422T222909
CREATED:20240210T052607Z
LAST-MODIFIED:20240429T160909Z
UID:10000234-1717581600-1717765200@shop.acxpa.com.au
SUMMARY:June 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Sales-Phone-Professional-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240604T140000
DTEND;TZID=Australia/Melbourne:20240604T170000
DTSTAMP:20260422T222909
CREATED:20240418T041607Z
LAST-MODIFIED:20240429T154809Z
UID:10000225-1717509600-1717520400@shop.acxpa.com.au
SUMMARY:June 2024 Customer Service Phone Professionals
DESCRIPTION:Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
URL:https://shop.acxpa.com.au/event/june-2024-customer-service-phone-professionals-2/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Professionals-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240531T123000
DTEND;TZID=Australia/Melbourne:20240531T163000
DTSTAMP:20260422T222909
CREATED:20240208T111749Z
LAST-MODIFIED:20240429T163207Z
UID:10000236-1717158600-1717173000@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Customer Experience
DESCRIPTION:Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-customer-experience/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Customer-Experience-course-online-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240529T130000
DTEND;TZID=Australia/Melbourne:20240529T160000
DTSTAMP:20260422T222909
CREATED:20240208T111755Z
LAST-MODIFIED:20240429T163808Z
UID:10000237-1716987600-1716998400@shop.acxpa.com.au
SUMMARY:May 2024 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
URL:https://shop.acxpa.com.au/event/may-2024-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240528T100000
DTEND;TZID=Australia/Melbourne:20240528T130000
DTSTAMP:20260422T222909
CREATED:20240210T073516Z
LAST-MODIFIED:20240429T160810Z
UID:10000238-1716890400-1716901200@shop.acxpa.com.au
SUMMARY:May 2024 Inbound Phone Sales Essentials
DESCRIPTION:The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/may-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240524T130000
DTEND;TZID=Australia/Melbourne:20240524T170000
DTSTAMP:20260422T222909
CREATED:20240429T011211Z
LAST-MODIFIED:20240429T154709Z
UID:10000226-1716555600-1716570000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2024  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/may-2024-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Journey-Mapping-Training-Workshop-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240521T133000
DTEND;TZID=Australia/Melbourne:20240521T170000
DTSTAMP:20260422T222909
CREATED:20231117T062839Z
LAST-MODIFIED:20240429T164411Z
UID:10000216-1716298200-1716310800@shop.acxpa.com.au
SUMMARY:May 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/how-to-be-a-great-call-centre-team-leader-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T130000
DTEND;TZID=Australia/Melbourne:20240516T160000
DTSTAMP:20260422T222909
CREATED:20240208T111747Z
LAST-MODIFIED:20240429T162807Z
UID:10000241-1715864400-1715875200@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Phone Essentials
DESCRIPTION:The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Phone-Essentials-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240516T090000
DTEND;TZID=Australia/Melbourne:20240516T170000
DTSTAMP:20260422T222909
CREATED:20231011T011058Z
LAST-MODIFIED:20240429T164608Z
UID:10000189-1715850000-1715878800@shop.acxpa.com.au
SUMMARY:May 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/real-time-wfm-for-contact-centre-analysts-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Real-Time-Analyst-for-Contact-Centres-training-course-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240515T100000
DTEND;TZID=Australia/Melbourne:20240515T130000
DTSTAMP:20260422T222909
CREATED:20240210T085212Z
LAST-MODIFIED:20240429T160609Z
UID:10000242-1715767200-1715778000@shop.acxpa.com.au
SUMMARY:May 2024 Customer Service Reception Essentials
DESCRIPTION:The May 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Customer-Service-Reception-Essentials-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240514T130000
DTEND;TZID=Australia/Melbourne:20240514T160000
DTSTAMP:20260422T222909
CREATED:20240208T111744Z
LAST-MODIFIED:20240429T162608Z
UID:10000244-1715691600-1715702400@shop.acxpa.com.au
SUMMARY:May 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/may-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/Tech-Support-Customer-Service-Essentials-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240514T123000
DTEND;TZID=Australia/Melbourne:20240515T163000
DTSTAMP:20260422T222909
CREATED:20230727T195953Z
LAST-MODIFIED:20240429T164809Z
UID:10000166-1715689800-1715790600@shop.acxpa.com.au
SUMMARY:May 2024 How to Assess and Coach Contact Centre Agent Performance
DESCRIPTION:Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
URL:https://shop.acxpa.com.au/event/how-to-assess-and-coach-contact-centre-agent-performance-may-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/04/How-to-assess-and-coach-contact-centre-agents-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240423T090000
DTEND;TZID=Australia/Melbourne:20240423T120000
DTSTAMP:20260422T222909
CREATED:20240210T055707Z
LAST-MODIFIED:20240520T204607Z
UID:10000246-1713862800-1713873600@shop.acxpa.com.au
SUMMARY:April 2024 Inbound Phone Sales Essentials
DESCRIPTION:The April 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/april-2024-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Phone-Sales-Essentials-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240419T100000
DTEND;TZID=Australia/Melbourne:20240419T130000
DTSTAMP:20260422T222909
CREATED:20240210T020307Z
LAST-MODIFIED:20240520T204406Z
UID:10000247-1713520800-1713531600@shop.acxpa.com.au
SUMMARY:April 2024 Tech Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this April 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/april-2024-tech-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Tech-Support-Customer-Service-Essentials-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240418T090000
DTEND;TZID=Australia/Melbourne:20240418T170000
DTSTAMP:20260422T222909
CREATED:20231011T010637Z
LAST-MODIFIED:20240520T204107Z
UID:10000187-1713430800-1713459600@shop.acxpa.com.au
SUMMARY:April 2024 WFM for Contact Centre Team Leaders
DESCRIPTION:A ‘must’ for all Team Leaders – Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
URL:https://shop.acxpa.com.au/event/wfm-for-contact-centre-team-leaders-april-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Workforce-Planning-for-Team-Leaders-in-a-call-centre-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240417T090000
DTEND;TZID=Australia/Melbourne:20240417T120000
DTSTAMP:20260422T222909
CREATED:20240210T084706Z
LAST-MODIFIED:20240520T204808Z
UID:10000248-1713344400-1713355200@shop.acxpa.com.au
SUMMARY:April 2024 Customer Service Reception Essentials
DESCRIPTION:The April 2024 Reception Essentials course teaches essential customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/april-2024-customer-service-reception-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Reception-Essentials-course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240416T090000
DTEND;TZID=Australia/Melbourne:20240416T120000
DTSTAMP:20260422T222909
CREATED:20240209T043515Z
LAST-MODIFIED:20240520T204307Z
UID:10000250-1713258000-1713268800@shop.acxpa.com.au
SUMMARY:April 2024 Retail Essentials
DESCRIPTION:The April 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short\, live 3 hour online/virtual course.
URL:https://shop.acxpa.com.au/event/april-2024-retail-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Retail-Sales-Customer-Service-Essentials-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240409T090000
DTEND;TZID=Australia/Melbourne:20240409T170000
DTSTAMP:20260422T222909
CREATED:20231011T011554Z
LAST-MODIFIED:20240520T203406Z
UID:10000191-1712653200-1712682000@shop.acxpa.com.au
SUMMARY:April 2024 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/wfm-essentials-april-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/WFM-for-Practitioners-online-training-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240403T090000
DTEND;TZID=Australia/Melbourne:20240405T120000
DTSTAMP:20260422T222909
CREATED:20240210T050806Z
LAST-MODIFIED:20240520T204516Z
UID:10000252-1712134800-1712318400@shop.acxpa.com.au
SUMMARY:April 2024 Inbound Phone Sales Professional
DESCRIPTION:Improve your employee’s sales conversions and customer service skills in this April 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
URL:https://shop.acxpa.com.au/event/april-2024-inbound-phone-sales-professional/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Sales-Phone-Professional-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240321T130000
DTEND;TZID=Australia/Melbourne:20240321T140000
DTSTAMP:20260422T222909
CREATED:20240222T060019Z
LAST-MODIFIED:20240429T090454Z
UID:10000219-1711026000-1711029600@shop.acxpa.com.au
SUMMARY:Food for Thought: MaxContact Australia’s First Webinar for 2024
DESCRIPTION:Don’t miss this opportunity to learn from the best in the business! \nMaxContact Australia invites you to partake in our upcoming webinar\, to hear from some of the top global voices in the contact centre space. \nWe’ve managed to secure this incredible line-up to bring you up to speed about the hottest industry trends and conversations with the likes of Ryan McGrory\, Luke Jamieson\, and Simon Kriss. \nImpressive arrangement\, we know. \nWe’re offering $15 UberEATS vouchers to all attendees so you can enjoy lunch on us for the session. \nAll you need to do to claim it is:\n1. Register for the ‘Food for Thought’ webinar\n2. Follow MaxContact Australia on Linkedin \n3. Attend the webinar \nLooking forward to seeing you there! \nMaxContact Australia Team
URL:https://shop.acxpa.com.au/event/food-for-thought-maxcontact-australias-first-webinar-for-2024/
LOCATION:Zoom
CATEGORIES:Training Courses,Webinars
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/02/Food-for-thought-lineup.jpg
ORGANIZER;CN="MaxContact Australia":MAILTO:daniel.harding@maxcontactaustralia.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240320T090000
DTEND;TZID=Australia/Melbourne:20240320T120000
DTSTAMP:20260422T222909
CREATED:20231103T134814Z
LAST-MODIFIED:20240520T201607Z
UID:10000205-1710925200-1710936000@shop.acxpa.com.au
SUMMARY:March 2024 Customer Service Reception PRO
DESCRIPTION:Perfect for receptionists/front-desk employees etc\, the March 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/customer-service-reception-pro-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Reception-Pro-course-1-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240319T133000
DTEND;TZID=Australia/Melbourne:20240319T170000
DTSTAMP:20260422T222909
CREATED:20231117T062610Z
LAST-MODIFIED:20240520T205015Z
UID:10000215-1710855000-1710867600@shop.acxpa.com.au
SUMMARY:March 2024 How to Be a Great Call Centre Team Leader
DESCRIPTION:The March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/how-to-be-a-great-call-centre-team-leader-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/How-to-be-a-Great-Call-Centre-Team-Leader-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240319T123000
DTEND;TZID=Australia/Melbourne:20240322T170000
DTSTAMP:20260422T222909
CREATED:20230727T081859Z
LAST-MODIFIED:20240520T202407Z
UID:10000165-1710851400-1711126800@shop.acxpa.com.au
SUMMARY:March 2024 Customer Experience (CX) Management Training
DESCRIPTION:The gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/customer-experience-cx-management-training-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240319T090000
DTEND;TZID=Australia/Melbourne:20240319T170000
DTSTAMP:20260422T222909
CREATED:20231011T010919Z
LAST-MODIFIED:20240520T204907Z
UID:10000188-1710838800-1710867600@shop.acxpa.com.au
SUMMARY:March 2024 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/real-time-wfm-for-contact-centre-analysts-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Real-Time-Analyst-for-Contact-Centres-training-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240319T090000
DTEND;TZID=Australia/Melbourne:20240319T120000
DTSTAMP:20260422T222909
CREATED:20231105T050539Z
LAST-MODIFIED:20240520T203707Z
UID:10000210-1710838800-1710849600@shop.acxpa.com.au
SUMMARY:March 2024 Customer Service Phone Essentials
DESCRIPTION:The March 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/customer-service-phone-essentials-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Customer-Service-Phone-Essentials-training-course-in-Australia-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20240312T130000
DTEND;TZID=Australia/Melbourne:20240312T160000
DTSTAMP:20260422T222909
CREATED:20231105T230925Z
LAST-MODIFIED:20240520T202708Z
UID:10000213-1710248400-1710259200@shop.acxpa.com.au
SUMMARY:March 2024 Inbound Phone Sales Essentials
DESCRIPTION:The March 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
URL:https://shop.acxpa.com.au/event/inbound-phone-sales-essentials-march-2024/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2024/05/Inbound-Phone-Sales-Essentials-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR