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TZID:Australia/Melbourne
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260609T130000
DTEND;TZID=Australia/Melbourne:20260609T160000
DTSTAMP:20260610T230921
CREATED:20251016T232911Z
LAST-MODIFIED:20260412T032910Z
UID:10000572-1781010000-1781020800@shop.acxpa.com.au
SUMMARY:June 2026 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/june-2026-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Introduction-to-Contact-Centre-Management-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260602T093000
DTEND;TZID=Australia/Melbourne:20260602T123000
DTSTAMP:20260610T230921
CREATED:20260505T044113Z
LAST-MODIFIED:20260505T044815Z
UID:10000657-1780392600-1780403400@shop.acxpa.com.au
SUMMARY:June 2026 Contact Centre Coaching PRO
DESCRIPTION:In this June 2026 course\, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
URL:https://shop.acxpa.com.au/event/june-2026-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Contact-Centre-Coaching-PRO-Course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260528T133000
DTEND;TZID=Australia/Melbourne:20260528T163000
DTSTAMP:20260610T230921
CREATED:20260503T234813Z
LAST-MODIFIED:20260504T005412Z
UID:10000636-1779975000-1779985800@shop.acxpa.com.au
SUMMARY:May 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this May 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/may-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Essentials-21.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260527T133000
DTEND;TZID=Australia/Melbourne:20260527T163000
DTSTAMP:20260610T230921
CREATED:20260504T040611Z
LAST-MODIFIED:20260504T042314Z
UID:10000645-1779888600-1779899400@shop.acxpa.com.au
SUMMARY:May 2026 Reception Customer Service Essentials
DESCRIPTION:The May 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260527T093000
DTEND;TZID=Australia/Melbourne:20260527T123000
DTSTAMP:20260610T230921
CREATED:20260505T072310Z
LAST-MODIFIED:20260505T075322Z
UID:10000664-1779874200-1779885000@shop.acxpa.com.au
SUMMARY:May 2026 Frontline Customer Service Essentials
DESCRIPTION:The May 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/may-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Frontline-Customer-Service-Essentials-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260526T093000
DTEND;TZID=Australia/Melbourne:20260526T123000
DTSTAMP:20260610T230921
CREATED:20260505T033315Z
LAST-MODIFIED:20260505T040614Z
UID:10000653-1779787800-1779798600@shop.acxpa.com.au
SUMMARY:May 2026 Customer Service Phone Essentials
DESCRIPTION:The May 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/may-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Customer-Service-Phone-Essentials-training-course-in-Australia-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260521T123000
DTEND;TZID=Australia/Melbourne:20260521T170000
DTSTAMP:20260610T230921
CREATED:20251208T055412Z
LAST-MODIFIED:20260514T103816Z
UID:10000605-1779366600-1779382800@shop.acxpa.com.au
SUMMARY:May 2026 QA Frameworks for Contact Centres
DESCRIPTION:Learn how to design\, build\, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency\, compliance and the quality of customer conversations.
URL:https://shop.acxpa.com.au/event/march-2026-qa-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/QA-Frameworks-for-Call-Centres-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260520T093000
DTEND;TZID=Australia/Melbourne:20260520T123000
DTSTAMP:20260610T230921
CREATED:20251127T025113Z
LAST-MODIFIED:20251127T225113Z
UID:10000596-1779269400-1779280200@shop.acxpa.com.au
SUMMARY:May 2026 Public Sector Foundations
DESCRIPTION:The May 2026 Public Sector Customer Service Foundations course improves phone\, email and in-person skills via 2 x 3-hour live online sessions.
URL:https://shop.acxpa.com.au/event/may-2026-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Foundations-Course-Australia-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260519T093000
DTEND;TZID=Australia/Melbourne:20260519T123000
DTSTAMP:20260610T230921
CREATED:20251127T005212Z
LAST-MODIFIED:20251127T231212Z
UID:10000594-1779183000-1779193800@shop.acxpa.com.au
SUMMARY:May 2026 Public Sector Essentials
DESCRIPTION:The May 2026 Public Sector Customer Service Essentials course improves phone\, email and in-person skills via a 3-hour live online course.
URL:https://shop.acxpa.com.au/event/may-2026-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/Public-Sector-Customer-Service-Essentials-Course-Australia-31.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260515T090000
DTEND;TZID=Australia/Melbourne:20260515T130000
DTSTAMP:20260610T230921
CREATED:20251017T001110Z
LAST-MODIFIED:20260412T031810Z
UID:10000574-1778835600-1778850000@shop.acxpa.com.au
SUMMARY:May 2026 Customer Journey Mapping
DESCRIPTION:Gain all the skills\, tools and support you need to start Customer Journey Mapping in the May 2026  Customer Journey Mapping training workshop.
URL:https://shop.acxpa.com.au/event/may-2026-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Journey-Mapping-Training-Workshop.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260514T093000
DTEND;TZID=Australia/Melbourne:20260514T123000
DTSTAMP:20260610T230921
CREATED:20251016T211209Z
LAST-MODIFIED:20260504T025210Z
UID:10000564-1778751000-1778761800@shop.acxpa.com.au
SUMMARY:May 2026 Tech Support Foundations
DESCRIPTION:The May 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/05/Tech-Support-Customer-Service-Foundations-Training-Course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T133000
DTEND;TZID=Australia/Melbourne:20260512T163000
DTSTAMP:20260610T230921
CREATED:20251016T014612Z
LAST-MODIFIED:20251016T015811Z
UID:10000541-1778592600-1778603400@shop.acxpa.com.au
SUMMARY:May 2026 Phone Customer Service Foundations
DESCRIPTION:The May 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Service-Foundations-Training-Course-in-Australia-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T123000
DTEND;TZID=Australia/Melbourne:20260512T163000
DTSTAMP:20260610T230921
CREATED:20250820T010613Z
LAST-MODIFIED:20260209T212211Z
UID:10000509-1778589000-1778603400@shop.acxpa.com.au
SUMMARY:May 2026 Contact Centre Management Fundamentals
DESCRIPTION:Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.
URL:https://shop.acxpa.com.au/event/may-2026-contact-centre-management-fundamentals/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Contact-Centre-Manager-training-course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T093000
DTEND;TZID=Australia/Melbourne:20260512T123000
DTSTAMP:20260610T230921
CREATED:20251016T043909Z
LAST-MODIFIED:20260412T033411Z
UID:10000550-1778578200-1778589000@shop.acxpa.com.au
SUMMARY:May 2026 Reception Foundations
DESCRIPTION:The May 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
URL:https://shop.acxpa.com.au/event/may-2026-reception-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Reception-Foundations-Customer-Service-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260512T090000
DTEND;TZID=Australia/Melbourne:20260512T170000
DTSTAMP:20260610T230921
CREATED:20251115T062111Z
LAST-MODIFIED:20251115T082311Z
UID:10000581-1778576400-1778605200@shop.acxpa.com.au
SUMMARY:May 2026 WFM Essentials
DESCRIPTION:Learn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
URL:https://shop.acxpa.com.au/event/may-2026-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/11/WFM-for-Practitioners-online-training-course-1-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260507T123000
DTEND;TZID=Australia/Melbourne:20260507T170000
DTSTAMP:20260610T230921
CREATED:20251205T010517Z
LAST-MODIFIED:20260412T040912Z
UID:10000599-1778157000-1778173200@shop.acxpa.com.au
SUMMARY:May 2026 CX for Call Centre Team Leaders
DESCRIPTION:Live online CX training for Team Leaders in May 2026. Learn CX architecture\, journeys\, VOC\, CX strategy and metrics\, and how to apply them in your team.
URL:https://shop.acxpa.com.au/event/may-2026-cx-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/CX-Management-for-Call-Centre-Team-Leaders-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260506T093000
DTEND;TZID=Australia/Melbourne:20260506T123000
DTSTAMP:20260610T230921
CREATED:20251016T121309Z
LAST-MODIFIED:20260406T060410Z
UID:10000557-1778059800-1778070600@shop.acxpa.com.au
SUMMARY:May 2026 Inbound Phone Sales Foundations
DESCRIPTION:The May 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls\, delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/may-2026-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Inbound-Phone-Sales-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260505T130000
DTEND;TZID=Australia/Melbourne:20260505T163000
DTSTAMP:20260610T230921
CREATED:20251021T063810Z
LAST-MODIFIED:20251021T065911Z
UID:10000577-1777986000-1777998600@shop.acxpa.com.au
SUMMARY:May 2026 How to Be a Great Call Centre Team Leader
DESCRIPTION:The May 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new\, emerging and existing team leaders.
URL:https://shop.acxpa.com.au/event/may-2026-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/How-to-be-a-Great-Call-Centre-Team-Leader-training-course-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260428T093000
DTEND;TZID=Australia/Melbourne:20260428T123000
DTSTAMP:20260610T230921
CREATED:20251016T122709Z
LAST-MODIFIED:20251016T122709Z
UID:10000558-1777368600-1777379400@shop.acxpa.com.au
SUMMARY:April 2026 Retention Foundations
DESCRIPTION:Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour April 2026 Customer Retention online course — designed for employees who manage customer accounts\, memberships or subscriptions.
URL:https://shop.acxpa.com.au/event/april-2026-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Customer-Retention-Foundations-Training-Course-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260422T093000
DTEND;TZID=Australia/Melbourne:20260422T123000
DTSTAMP:20260610T230921
CREATED:20251016T125310Z
LAST-MODIFIED:20251016T125310Z
UID:10000561-1776850200-1776861000@shop.acxpa.com.au
SUMMARY:April 2026 Collections Foundations
DESCRIPTION:Learn proven skills to manage payment conversations\, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour April 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
URL:https://shop.acxpa.com.au/event/april-2026-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Debt-Collection-Foundations-Training-Course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260422T090000
DTEND;TZID=Australia/Melbourne:20260422T170000
DTSTAMP:20260610T230921
CREATED:20251115T073711Z
LAST-MODIFIED:20260412T033812Z
UID:10000587-1776848400-1776877200@shop.acxpa.com.au
SUMMARY:April 2026 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The April 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
URL:https://shop.acxpa.com.au/event/april-2026-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Real-Time-Analyst-for-Contact-Centres-training-course-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260421T133000
DTEND;TZID=Australia/Melbourne:20260421T163000
DTSTAMP:20260610T230921
CREATED:20260406T055519Z
LAST-MODIFIED:20260406T055519Z
UID:10000632-1776778200-1776789000@shop.acxpa.com.au
SUMMARY:April 2026 Frontline Customer Service Foundations
DESCRIPTION:Join the April 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
URL:https://shop.acxpa.com.au/event/april-2026-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Foundations-Training-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260421T093000
DTEND;TZID=Australia/Melbourne:20260421T123000
DTSTAMP:20260610T230921
CREATED:20251016T215013Z
LAST-MODIFIED:20260406T055311Z
UID:10000567-1776763800-1776774600@shop.acxpa.com.au
SUMMARY:April 2026 Frontline Customer Service Essentials
DESCRIPTION:The April 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
URL:https://shop.acxpa.com.au/event/april-2026-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Frontline-Customer-Service-Essentials-Course-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260416T133000
DTEND;TZID=Australia/Melbourne:20260416T163000
DTSTAMP:20260610T230921
CREATED:20251016T025708Z
LAST-MODIFIED:20260412T033311Z
UID:10000546-1776346200-1776357000@shop.acxpa.com.au
SUMMARY:April 2026 Reception Customer Service Essentials
DESCRIPTION:The April 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person\, phone and email – suitable for all front desk/reception roles.
URL:https://shop.acxpa.com.au/event/april-2026-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Service-Reception-Essentials-course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260415T133000
DTEND;TZID=Australia/Melbourne:20260415T163000
DTSTAMP:20260610T230921
CREATED:20251016T010211Z
LAST-MODIFIED:20260412T042810Z
UID:10000538-1776259800-1776270600@shop.acxpa.com.au
SUMMARY:April 2026 Customer Service Phone Essentials
DESCRIPTION:The April 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
URL:https://shop.acxpa.com.au/event/april-2026-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Customer-Service-Phone-Essentials-training-course-in-Australia.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260414T133000
DTEND;TZID=Australia/Melbourne:20260414T163000
DTSTAMP:20260610T230921
CREATED:20251016T055608Z
LAST-MODIFIED:20260412T042910Z
UID:10000553-1776173400-1776184200@shop.acxpa.com.au
SUMMARY:April 2026 Technical Support Customer Service Essentials
DESCRIPTION:Suitable for employees working in technical support and helpdesk roles\, this April 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
URL:https://shop.acxpa.com.au/event/april-2026-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/04/Tech-Support-Customer-Service-Essentials-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260414T123000
DTEND;TZID=Australia/Melbourne:20260414T173000
DTSTAMP:20260610T230921
CREATED:20250728T233308Z
LAST-MODIFIED:20260209T232127Z
UID:10000506-1776169800-1776187800@shop.acxpa.com.au
SUMMARY:April 2026 Customer Experience (CX) Management Training
DESCRIPTION:The April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses – delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
URL:https://shop.acxpa.com.au/event/april-2026-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Training-Course-for-Customer-Experience-Management.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260409T123000
DTEND;TZID=Australia/Melbourne:20260409T170000
DTSTAMP:20260610T230921
CREATED:20251205T022712Z
LAST-MODIFIED:20260205T220313Z
UID:10000601-1775737800-1775754000@shop.acxpa.com.au
SUMMARY:April 2026 Quality Management & Coaching for Team Leaders
DESCRIPTION:Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course\, delivered in April 2026\, live and online.
URL:https://shop.acxpa.com.au/event/april-2026-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/02/Quality-Management-and-Coaching-for-Call-Centre-Team-Leaders-Course.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260407T130000
DTEND;TZID=Australia/Melbourne:20260407T160000
DTSTAMP:20260610T230921
CREATED:20251016T232109Z
LAST-MODIFIED:20251016T232310Z
UID:10000571-1775566800-1775577600@shop.acxpa.com.au
SUMMARY:April 2026 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 x 3-hour course April 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
URL:https://shop.acxpa.com.au/event/april-2026-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-8.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20260330T133000
DTEND;TZID=Australia/Melbourne:20260411T163000
DTSTAMP:20260610T230921
CREATED:20251016T210512Z
LAST-MODIFIED:20251016T212013Z
UID:10000563-1774877400-1775925000@shop.acxpa.com.au
SUMMARY:March 2026 Tech Support Foundations
DESCRIPTION:The March 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
URL:https://shop.acxpa.com.au/event/march-2026-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2025/10/Tech-Support-Customer-Service-Foundations-Training-Course-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR